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Santai Guest House

Review Summary

4.1 out of 5from 13 reviews for Santai Guest House
Cleanliness
4.1/5
Service
3.7/5
Location
4.3/5
Safety
4.4/5
Value for money
4.0/5
Jenny V - Dec 2022
Overall rating
Cleanliness
4/5
Service
5/5
Location
4/5
Safety
5/5
Value for money
5/5
Jenny V
Individual traveller

Had a wonderful overnight stay.

Property and grounds are beautiful. Security at the gate and walking the grounds. Room 5 shower head needs to be replaced, water goes every were but where you standing. looks like its blocked.

Marius J - Oct 2022
Overall rating
Cleanliness
4/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
5/5
Marius J
Family with young children

Was baie lekker gewees, sal beslis weer daar oornag.

Heel aangenaam gewees en ons het dit baie geniet. Kamer was great!

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Was very nice, will definitely spend the night there again.

It was very pleasant and we enjoyed it a lot. Room was great!

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Santai Guest House 's response

Goeie môre mnr J van Vuuren,

Baie dankie vir u wonderlike terugvoering. Ek deel dit met ons fantastiese personeel.

Vriendelike groete en ek hoop om julle gou weer te sien.
Hendrik van Vuuren

Santai Guest House
Jaun S - Sep 2021
Overall rating
Cleanliness
2/5
Service
2/5
Location
3/5
Safety
4/5
Value for money
3/5
Jaun S
With partner

Nie 'n goeie ervaring nie.

Die kamer was netjies en skoon, die TV remote het nie gewerk nie, batterye was pap, vir n 4ster gastehuis het hulle nie klein vars melk in die yskas gehad vir koffie nie en geen ander opsie vir koffie behalwe Ricoffee nie. Badkamer was vol spinnerakke en die wasbak se prop is gebreek, so ek kon nie voor die spieël skeer nie. Die badkamer se krane en teëls is nie skoongemaak nie, baie water en seep vlekke. Ons was by 'n troue in Harties en toe ons terug kom het die ander inwoners aan die agterkant harde musiek gespeel en so hard gepraat ons kon nie slaap nie, ek het toe die sel nommer op hulle website gebruik om 'n WhatsApp en SMS te stuur sodat hulle kan plan maak om die geraas te stop maar het geen terugvoer gekry nie. Die ontbyt was heerlik maar net repies bacon, eiers en 'n baie klein boerewors was bedien, ek moes self my toast maak waar ek geen probleem het nie, maar die groot toaster werk net die 2 regterkantste burners, so ons 3 mense moes redelik 'n rukkie wag totdat almal se toast reg was aangesien die hele toaster nie gewerk het nie. Daar was ook geen vrugtesap bedien saam ontbyt nie, toe ek vra vir vrugtesap was daar gesê die manager is van diens af en daar is nie vrugtesap gekoop nie. Die plekmatjies op die tafels was ook vuil en nog van die vorige mense se kos was daar vas gesit het. Die tamatiesous was ook die goedkoop weergawe van All Gold. Dit wil sê dat 'n 4ster gastehuis nie sulke diens en verblyf vir hulle inwoners gewoonlik bied nie. Ek sal definitief nie die gastehuis voorstel aan enige iemand nie. Die gastehuisraad moet dalk 'n paar sterre afhaal. Ek is glad nie beïndruk nie. Vir die bedrag wat ons moes betaal was dit glad nie die moeite werd nie. Ek het net my geld gemors.

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Not a good experience.

The room was neat and clean, the TV remote didn't work, batteries were flat, for a 4 star guest house they didn't have small fresh milk in the fridge for coffee and no other option for coffee except Ricoffee. Bathroom was full of cobwebs and the sink plug was broken so I couldn't shave in front of the mirror. The bathroom taps and tiles were not cleaned, lots of water and soap stains. We were at a wedding in Harties and when we came back the other residents at the back were playing loud music and talking so loudly we couldn't sleep, I then used the cell number on their website to send a WhatsApp and SMS send so they can plan to stop the noise but have had no response. The breakfast was delicious but only strips of bacon, eggs and a very small boerewors were served, I had to make my own toast where I have no problem, but the big toaster only works the 2 right side burners, so our 3 people had to pretty much ' Waited a while until everyone's toast was ready as the whole toaster wasn't working. There was also no fruit juice served with breakfast, when I asked for fruit juice I was told the manager was off duty and no fruit juice was bought. The placemats on the tables were also dirty and some of the previous people's food was stuck there. The ketchup was also the cheap version of All Gold. This means that a 4-star guest house does not usually offer such service and accommodation for its residents. I would definitely not recommend the guest house to anyone. The guest house board may need to take a few stars off. I am not impressed at all. For the amount we had to pay it was not worth it at all. I just wasted my money.

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Johann V - Oct 2019
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Johann V
Family with young children

Baie netjies en alles wat nodig is.

Die verblyf was baie gemaklik met alles wat nodig was. Hendrik is 'n baie goeie gasheer en ons het lekker geëet by die restaurant.

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Very neat and everything you need.

The stay was very comfortable with everything needed. Hendrik is a very good host and we had a nice meal at the restaurant.

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Marius B - Apr 2019
Overall rating
Cleanliness
3/5
Service
3/5
Location
4/5
Safety
5/5
Value for money
4/5
Marius B
With partner

Was aangename verblyf in veilige omgewing.

Ons het laat gearriveer en moes taamlik sukkel om toegang te kry. Santai is naby 'n winkelsentrum waar daar verskeie restaurant is om te gaan eet. Dit is ook in 'n stil omgewing. Enigste irritasie was TV wat in kas ingebou is wat aan voetenent van bed staan. Het deur die nag my voete 'n paar keer teen die kas gestamp.

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Was a pleasant stay in a safe environment.

We arrived late and had to struggle to gain access. Santai is near a shopping mall where there is a variety of restaurants to eat at. It is also in a quiet environment. Only annoyance was TV built into cupboard that was at the foot of bed. Bumped my feet against the cabinet several times at night.

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Clive V - Jul 2018
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Clive V
With partner

Clean and friendly

Nice place to stay and reception friendly.

David N - Apr 2018
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
4/5
David N
With partner

Gerieflike luukse verblyf.

Maklik bereikbaar, netjies, pragtige tuin, baie lekker oorgeslaap en lekker ontbyt geniet.

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Comfortable luxury accommodation.

Easily accessible, tidy, beautiful garden, very nice sleep over and enjoy a nice breakfast.

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Lyrishe G - Feb 2018
Overall rating
Cleanliness
4/5
Service
3/5
Location
5/5
Safety
5/5
Value for money
3/5
Lyrishe G
On business

It was a warm and welcoming place to stay, would definitely stay over again.

The facilities available were great would probably suggest that a minimum amount of cold beverages be available after hours especially for a business traveller. Enjoyed the size of the room and the cleanliness of the linen including the towels. the breakfast was awesome, the staff are shy but friendly.

Gawie R - Jul 2018
Overall rating
Cleanliness
2/5
Service
1/5
Location
3/5
Safety
2/5
Value for money
2/5
Gawie R

Nie die prys werd nie en ek sal ook nie sê dit is viersterkwaliteit nie.

Die kamers is koud en donker. Daar word gesê dat daar koffiefasiliteite in die kamers is, maar daar is geen melk nie. Die handdoeke is klein en daar was ook nie klein handdoekkies gewees nie. Ons was ook nie welkom geheet nie en die ontbyttye het verskil van die op die webwerf. Ons kon toe nie eers die ontbyt geniet waarvoor ons betaal het nie, omdat die ontbyt toe eers agtuur begin het.

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Not worth the price, and I also wouldn't say that it's 4 star-quality.

The rooms are cold and dark. It's said that there's coffee facilities in the rooms, but there's no milk. The towels are small and there was no small towels. We weren't welcomed and the breakfast times differ than what's said on the website. We couldn't enjoy the breakfast we paid for, because the breakfast only stared at 08:00.

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Santai Guest House 's response

Goeiedag Anntonette,

Baie dankie dat u die tyd geneem het om 'n oorsig te gee.

Daar is wel koffiefasiliteite in die kamer met poeiermelk soos goedgekeur deur die SA Toerisme Raad se gradering.

Die handdoeke is wel badhanddoeke soos vereistes bepaal.

Elke kamer beskik oor 'n lugreëling wat warm en koud maak.

Voldoende "downlighters" asook bedlampies is in elke kamer beskikbaar, weereens soos die gradering vereis.

Ons restaurant was oop tot 14:00 en u het 13:00 ingeklok. Ons ontbyte word oor naweke vanaf 08:00 bedien aangesien meeste gaste die vorige aand by 'n troue of funksie was en wil later slaap op Sondag. U was meer as welkom om ons te skakel en 'n vroeër tyd te reël - ons sou u met die grootste plesier tegemoet gekom het. Al ons telefoonnommers is in die welkombrief wat u met aankoms ontvang het en waarop u ook 'n vroeër inboektyd gereël het.

Ons beskik oor 'n sekuriteitshek waarvan net die gaste en gewapende patrollie die kode het. Daar is ook 'n wag wat deurgans patrolleer.

Vriendelike groete,
Hendrik van Vuuren

Santai Guest House
Roelien K - May 2017
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Roelien K
With partner

Perfekte "honeymoon suite".

Ons het heerlik geslaap in 'n romantiese kamer! Die ontbyt was heerlik. Ons kon ook kies net wat ons wou eet!

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Perfect honeymoon suite.

We had a good night's rest in this romantic room! The breakfast was delicious. We could also choose exactly what we wanted to eat!

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Santai Guest House 's response

Goeie môre Roelien
Baie dankie vir die wonderlike terugvoer. Ons waardeer dit opreg en dit motveer ons om nog beter te doen.
Vriendelike groete.

Hendrik van Vuuren

Santai Guest House
Rose T - Dec 2017
Overall rating
Cleanliness
5/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
5/5
Rose T
Large group

I will definitely come back again.

I enjoyed staying there, it's a good place for a family outing.

Henda O - Jun 2016
Overall rating
Cleanliness
4/5
Service
1/5
Location
3/5
Safety
2/5
Value for money
1/5
Henda O
With partner

Geen water, groot geraas.

Nadat ons ingeklok het om 16:00 die middag het almal geloop. Daar was niemand om mee te praat nie. Die deure was gesluit en die ligte af. Ons het handdoeke en die WiFi password benodig. Die Vrydagaand het die personeel vriende onthaal wat baie geraas het. Die Saterdagaand was hel. Is om 01:00 die oggend wakker geraas deur die geiser, dit het die heelnag aangehou. Die Sondag was daar GEEN water nie, ons moes water by die swembad gaan skep het om die toilet te gebruik. Geen verduidelikings of verskonings is aangebied nie. Teen R1050 per nag vir 'n 4-ster-gastehuis, was die diens belaglik.

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No water, loud noise.

After we checked in at 16:00 the afternoon, everybody left. There was no one to talk to. The doors were locked and the lights off. We needed towels and the WiFi password. Friday night the staff entertained friends and made a lot of noise. Saturday night was hell. We woke from the noise coming from the geyser at 01:00 in the morning and that continued the whole night. Sunday there was NO water and we had to fetch water from the swimming pool to flush the toilet with. No explanations or apologies were offered. At R1050 per night for a 4 star guest house, the service was awful.

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Santai Guest House 's response

Goeie môre Henda
Ek is jammer om te hoor van u totaal onaanvaarbare ervaring by ons. Santai Gastehuis is onder nuwe bestuur en ons het kennis geneem van die probleme wat u ervaar het. Ek kan u verseker dit is behoorlik aangespreek en reggestel.
Kontak my asseblief vir u volgende kuier ons sal verseker vir u 'n onvergeetlike (in die positiewe sin van die woord) kuier reël.
Vriendelike groete.
Hendrik van Vuuren

Santai Guest House
Robyn S - Aug 2015
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Robyn S
With partner

Ongelooflike lekker verblyf.

Baie aangenaam, behulpsaam en professioneel.

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Unbelievably nice stay.

Very pleasant, helpful and professional.

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From
From R 1 750
per night, for 2 ppl
From
R 1 750
per night, for 2 ppl
Make a Booking
  • Capacity: 34 people
  • All ages welcome
  • Check-in: 14:00 to 20:00
    Check-out: 10:00
  • Address: 519 Krokodildrift 446 JQ, De Kroon/Brits, Brits, 0250, North West
https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAAe03e55eef6cdc2c0ecc72a6a8f49c5dd1608a8bb1d813be7559106fb6b90adf844065f4e9651efda0b1735737220ff20711d?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 From R1 750 per night, for 2 ppl 13 5 1 5 519 Krokodildrift 446 JQ De Kroon/Brits 0250 North West 021 201 8900 14:00-20:00 10:00 -25.652936115156 27.796090677579
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