Santorini Pyrgos 17
Review Summary
Judy J - Jun 2025
Overall rating
A comfortable and restful stay.
Santorini Pyrgos 17 's response
Thank you for your honest feedback — I’m really sorry to hear about the mould smell and the discomfort it caused. That’s certainly not the experience we want for our guests.
I see that you did let us know about the mould, and we provided moisture absorbers, which you mentioned made a big difference — we’re glad they helped and truly appreciate your feedback.
If the smell had become unbearable, we always encourage our guests to have an open conversation with us. We would have gladly done our best to find an alternative solution to ensure your comfort.
We’ll still have the unit inspected and treated thoroughly to prevent this from happening again. Your health and comfort are very important to us.
Regards,
Bridget
Chantel K - Sep 2024
Overall rating
None.
Santorini Pyrgos 17 's response
Thank you so much for your review.
Warm regards,
Shiloana