Savoy
Review Summary
Amanda T - Nov 2024
Overall rating
Everything was perfect. We really enjoyed our stay at Savoy.
Henk M - Jun 2024
Overall rating
Baie lekker gebly.
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Very nice stay.
The accommodation is outside the business core, but comfortable and beautiful.
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Nolundi G - Dec 2023
Overall rating
Home away from home, peaceful and relaxing, safe, beautiful.
Carita B - Jan 2024
Overall rating
Lekker stil omgewing met 'n pragtige uitkyk op die omliggende berge.
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Nice quiet environment with a beautiful view of the surrounding mountains.
We had a great stay, slept well and had a good barbecue.
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Gabriel P - Jun 2024
Overall rating
Good accommodation, clean and well maintained.
Hendri M - Aug 2024
Overall rating
Lekker vinnige wegbreek.
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Nice quick getaway.
We had a great stay at Savoy. The unit is well furnished with all the basic necessities you will use. There was only one wine glass. The complex is not fenced, but we never felt unsafe. There was security patrol walking in the area.
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Anonymous Guest - Jul 2024
Overall rating
It only used for sleeping place.
Didn't want to be there too much because it's very cramped. Kitchen is very impractical and the stove next to the built-in dustbin is unhygienic. Owner should definitely pay attention to small cleanliness things like better pillowcases and maybe newer or softer towels as well as base of beds that are not covered. Bathroom rug was also not practical for a guest house and did not look freshly washed. The curtain by the sliding door was also dirty. The electric blanket only worked on one side. Kettle sits on and off and doesn't boil every time. Just a few points that he might have to pay attention to.
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Elma W - Jun 2024
Overall rating
Aangenaam maar dit sal lekkerder gewees het as alles in die woonstel 100% gewerk het.
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Pleasant but it would have been nicer if everything in the apartment worked 100%.
Thank you, we had a great stay. The bathroom light just doesn't work and it was a bit uncomfortable. The warm blankets work perfectly, but there was one that didn't arrive. The single bed upstairs has a warm blanket, but there is no plug to turn it on.
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Savoy 's response
Thank you so much for your comments. We did replace the blown bulb immediately when you informed us upon your arrival and we have sorted out the other electric blanket. We are always grateful for feedback as it assists us with keeping up the property. Have a wonderful weekend. Regards
Lizelle T - Jul 2024
Overall rating
Nie wat ons verwag het volgens dit wat geadverteer word.
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Not what we expected as advertised.
No, place needs attention. Not at all as advertised. Place is dirty. Total misrepresentation.
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Savoy 's response
Thank you so much for your comments, Lizelle.
Before you found the property we received several angry calls as you were lost.
You then questioned us about why we didn't use the street name for the property. We explained that this was not possible and it wouldn't make any sense.
We also had a series of calls about the absence of a gun safe. Despite our repeated assurances that we do not advertise a gun safe, you continued to insist that we do.
We went out of our way to purchase a gun safe and delivered it to you at the property even though we had no obligation to do so as we don't advertise one.
The property is always spotlessly clean, and represented correctly.
Regards
Jene F - Jul 2023
Overall rating
Lekker maar daar kort 'n haardroër en meet eetgerei.
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Nice but lacks a hair dryer and measuring utensils.
Very nice weekend stay.
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Kobus V - May 2023
Overall rating
Baie mooi.
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Very pretty.
Not really what I would recommend, braai facilities and view are very poor.
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Iris F - Dec 2022
Overall rating
Lovely stay! Great host!
Desire E - Jul 2022
Overall rating
Skoon en goed ingerig.
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Clean and well appointed.
See stars.
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Madele S - Apr 2022
Overall rating
Very nice clean neat.
Peter D - Feb 2022
Overall rating
Pleasant and peaceful.
Lindelwa B - Nov 2022
Overall rating
Good.
Gideon B - Apr 2022
Overall rating
Uiters lekker.
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Extremely nice.
Nice cycling, it was cold. Accommodation was exactly right.
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Pierre L - Apr 2022
Overall rating
Netjies, gemaklik en gerieflik.
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Neat, comfortable and convenient.
Neat, comfortable and convenient, but location just feels a bit unsafe, although we didn't experience any problems. Will definitely recommend.
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Anonymous Guest - Mar 2022
Overall rating
Nice.
We only stayed 1 night.
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Meryl B - Dec 2022
Overall rating
Satisfactory.
Rochelle B - Apr 2022
Overall rating
Netjies maar het nie verwagtinge ontmoet nie.
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Neat but did not meet expectations.
No coffee machine or grill as shown in photos. Cute layout but definitely not for children under 12! Stairs very unsafe and open plan.
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Gert T - May 2021
Overall rating
Ideale wegbreek plek vir 'n naweek.
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Ideal getaway place for a weekend.
We really enjoyed our overnight stay at the apartment. Everything was neat and clean.
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Enslin U - Apr 2021
Overall rating
Netjies. Sentrale ligging.
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Tidy. Central location.
See stars
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Luré S - Oct 2021
Overall rating
Gerieflike, skoon verblyf.
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Comfortable, clean accommodation.
Well appointed accommodation.
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Werner K - Jun 2021
Overall rating
Wegbreek uit die stad.
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Break away from the city.
We made a lovely long weekend of our visit in Clarens. The environment is beautiful and close to my heart. Although we enjoyed our stay in Savoy, I would not recommend it for families with small children, as the upper level is of such a nature that the children could easily fall down there. For families with older children, or a group of friends it is ideal for a weekend.
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Charmaine S - Oct 2021
Overall rating
Ek sal dit aanbeveel vir mense met geen kinders nie. Dit is onveilig vir kinders.
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I would recommend it to people with no children. It is unsafe for children.
There is no fence. The parking area is also not fenced. I was a woman alone. This makes it very unsafe.
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Anneke V - Sep 2021
Overall rating
'n Familie wegbreeknaweek.
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A family getaway weekend.
The advertisement should have included 'open plan'. We chose the accommodation for my parents as well as myself, my husband and little boy, assuming that there were two rooms. My parents had to find other accommodation as there was no privacy. The price is not worth it for just three people. The railing (though thin wood and rope) at the upper room is not safe for children, this is valid for the stairs as well, stairs are very stylish without necessary railings. There is a beam where I bumped my head a few times, no necessary warning signs. The glass shower door didn't have a bottom rubber, so the whole bathroom was soaking wet. The parking is very far from the unit with no visual security.
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Izak V - May 2021
Overall rating
Dit was baie lekker gewees, sal weer gaan kuier.
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It was very nice, will visit again.
People very friendly.
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Ronel D - Jun 2021
Overall rating
Gemiddeld.
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Average.
We were not informed of where or how to get hold of the key. The only pin no I received on documentation was incorrect. When we arrived I could not get hold of the owner. It was just after 5pm and Clarens was cold! With a lot of struggle we happened to find someone at the laundromat who could help us gain access to Savoy. We probably didn't gain access until 6:00 p.m. Still no word from owner. When I did get hold of him he indicated that he had already sent me all the information, which was not the case and only to find out later that it was for the guests who will be staying there next weekend. He did apologize several times (his wife was also in the hospital) and I accepted it that way. There were items that didn't work that I brought to his attention. Some of it was repaired on Saturday and he brought us home-baked cupcakes. There are a few more things I will bring to Brian's attention to spruce up the unit to make it an even better experience for the guests. We must have had a bad time, no water, no power, cold and dark, but I really don't know if I will stay there again.
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Erika W - Apr 2021
Overall rating
3 ligte werk nie, toiletsitplek stukkend en geen water - teleurstellende reaksie van bestuurder op klagtes.
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3 lights not working, toilet seat broken and no water - disappointing response from manager to complaints.
Will not book again where they require 100 percent deposit before you arrive. Just looking for their money, lame Whatsapp excuses about complaints! Disappointing!
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Savoy 's response
Good day and thank you so much for your valuable comments.
Pls note that two bulbs of 22 bulbs in the unit were reported to me and i did offer immediately to replace them to which you declined as we did with toilet seat being simply loose in brand new bathroom.
The municipal water shortages ofcourse we have no control over and as soon as there was a shortage i personally brought 60litres of Oasis bottled water and dropped at your doorstep within 5 minutes.
Better service i cannot provide. The bulbs were ofcourse replaced as soon as you left.
Warm Regards.
Owner
Coen S - Nov 2020
Overall rating
Goed toegerus en gerieflik.
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Well equipped and comfortable.
Top quality bedding and beds.
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Riaan V - Dec 2020
Overall rating
Was nie soos op die foto's nie, geen waaiers, geen koffiemaker.
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Wasn't like in the pictures, no fans, no coffee maker.
Location is poorly located above Clarens, not close to view, accommodation is very small and not suitable for 4 adults. 1 small bar fridge, small freezer/fridge space, no fans, no air conditioning, no coffee maker as advertised. Although agent arranged for a portable air conditioner, after we complained about it. Water was a problem, no water for 2 days, although it was a municipal problem according to the agent. Small sitting area and grass wasn't even cut. Grills were not cleaned and are not cleaned. According to the advertisement it looks very nice, but it is in a complex area with no view of Clarens, with about 40 apartments. Not fenced at all. Well a roof for your vehicle, but no further security.
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Savoy 's response
Good day,
We take our comments very seriously and are very shocked at this review, considering we had constant contact with you and no complaints uther than very upset over no water for two days from municipality which was the town itself. Ther IS a coffee maker and has never moved. The property is EXACTLY as per the photos.The braai was brand new and not used yet but they did not remove the old Briaa so perhaps you looked at that one. When you asked for fan, we within 5 mins brought portable aircon which we have left at the property permanently.The bar fridge is exactly as advertised as is the size of the unit and all photographs. There is 24 hour armed security posted at the under cover carport and patrolling the area, whilst there is no crime in Clarens.
The unit is EXACTLY as advertised and the most superior unit available and at this price in Clarens. Nothing is broken at the unit and again there is a coffee maker and fridge excatly as advertised and nothing different to pictures advertised.
I can only think and understand that the municipal water issue for two days upset you very much which is perfectly understandable.
This chalet offers far more than all similar chalets for far less in Clarens. garden and views are also exactly as advertised.
- Capacity: 5 people
- All ages welcome
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Check-in: 14:00 to 23:00
Check-out: 10:00 - Address: 35 Larola Terraces, Larola Street, Clarens, 9707, Free State