Hoe om te reageer op 'n slegte resensie? Dit is jammer dat hul so voel. Florine het nooit die breekskade deposito betaal nie, wat onder normale omstandighede nie toegelaat word nie. Ook gerieflikheidshalwe nie daarvan geweet nie. Om hul tegemoed te kom, het ek die risiko geneem om hul te vertrou om geen skade te veroorsaak nie. Ek was hul goedgesind, maar sommige mense kan jy nooit tevrede stel nie. Die fotos wys duidelik dat die badkamer 'n onsuite is, asook dat die badkamer na die kamer oop is, maar die kamerdeur kan gebruik word vir meer privaatheid. Vir daardie aanmerking dat dit onaanvaarbaar was, moes hul net na die fotos gekyk het voordat hul bespreek het. Omtrent die aanmerking oor daaglikse skoonmaakdienste, is dit duidelik met die naam "selfsorg" dat jy self verantwoordelik is vir meer toiletpapier asook om die plek skoon te hou gedurende jou verblyf. R110 vir skoonmaak is tog 'n aanduiding dat dit nie daagliks is nie, maar aan die einde van jou verblyf. Die plek was mooi skoon met aankoms. Duurder verblyf met kamerdienste is wel elders beskikbaar. Die parkeerarea het 'n sekuriteitskamera asook 'n sekuriteitslig met 24 uur sekuriteitsdienste. Maar, soms is 'n swak resensie deels die algehele gevoel oor die naweek in die geheel, wat koud en nat was vir hul rolbalkompetisie wat nie so goed afgeloop het vir hulle nie, asook hul ouderdom. Maar ek wens hul die beste toe vir die toekoms. Vir die wat resensies lees, neem die bogenoemde in ag.

Dear Valentiah. I do not normally respond to people' s review unless I find it a bit harsh and unfair and I am glad that the booking platform does offer a way to respond. How do I respond to your bad review? I will start to say that it is unfortunate that you did not enjoy your stay and I know that your review mostly is due to the fact that you did not plan well. Being a place suitable for a two night stay only is not what others think. In the past there were bookings from a few weeks to a few months to even a year booking. Selfcatering does however mean that you do supply your own coffee, tea, sugar, toiletries enc. , but as a courtesy some are provided. People sometimes make the mistake to evaluate a place on cleanliness on how the place was left when they departed and not how they had received the place. Being the case a 1 would be appropriate, but do note that your received it as a 5. Since a small once off cleaning fee are added for cleaning when people depart I do not judge people if they do leave the place as a 1, but being oldschool I always leave a place as I had received it. Hotelservices are unfortunately not provided, but again it was never included in the price. I know you expected a place walking distance from the beach since you and your friends did not have or planned on any transport, but that was not what Serendipity selfcatering ever claimed to be. It would be best for any future holiday planning to search for a location that suits your expectations before booking and be disappointed. Despatch is a small to medium size town situated between Uitenhage and Port Elizabeth with about 25min drive to the nearest beach. It is perfect for family visiting, traveling business people staying in a safe and quiet area and even people willing to drive to the beaches and any other tourist destinations like many overseas guests that I had accomodated in the past. People traveling for weddings, funerals, birthdays and functions had find the place a lovely stay with a great value for money.