Shangrila-Innibos Country Lodge
Review Summary
Michiel B - Oct 2024
Overall rating
Great affordable accommodation with friendly staff.
Precious M - Jul 2024
Overall rating
Peaceful.
Melinde G - Jun 2024
Overall rating
Fantasties.
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Fantastic.
It was very nice. We enjoyed it very much. Cute place and will definitely visit again. My mother fell over her own bag while packing and broke her leg, they were there immediately and assisted us through everything. Would also help if I had to sleep over another night to be close to my mother. Heart people for which I am so grateful. One has more such.
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Shangrila-Innibos Country Lodge 's response
Goeiedag Melinde
Ai, dit is baie hartseer wat gebeur het met jou moeder, veral nou dat sy steeds le en wag. Ek wil net sê dat ons baie bly is dat julle die verblyf geniet het en ons hoop regtig om julle weer te sien. Sterkte met alles.
Stephen D - Jun 2024
Overall rating
Lekker, ristig.
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Nice, quiet.
It was very nice, the unit we were in was very well laid out and the people were very helpful and friendly.
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Goeiedag Stephen
Hoop dit gaan goed
Baie dankie vir jou terugvoering, en ons hoop om julle gou weer te sien.
Natasha D - Mar 2024
Overall rating
Wonderlike ervaring, plek en mense.
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Wonderful experience, place and people.
We had a lovely stay in our cottage and enjoyed the beautiful property and surroundings. Harry and the maintenance team stood out. They are very capable and efficient people.
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Goeiedag Natasha
Hoop dit gaan baie goed, en dankie vir jou terugvoering. Ons waardeer dit opreg, en soos julle weet, probeer ons om ons gaste so tuis as moontlik te laat voel.
Ons sien julle binnekort
Yolandi L - Mar 2024
Overall rating
Rustige atmosfeer. Diens is uitstekend.
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Calm atmosphere. Service is excellent.
It is a very peaceful place. Been close to everything. The service is fantastic with friendly staff. Will go there again anytime. Thank you very much for welcoming us so kindly.
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Jacques D - Mar 2024
Overall rating
Bietjie naweek weg breuk uit die stad uit.
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Little weekend away break from the city.
Stay was excellent.
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Alvin J - Mar 2024
Overall rating
Awesome and excellent stay.
Shangrila-Innibos Country Lodge 's response
Thank you for your wonderful feedback, Alvin. We really do appreciate it and will always welcome the two of you back with open arms. It was such a pleasure having you stay over with us. Blessings to you.
Petra A - Feb 2024
Overall rating
Amazing.
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Amazing.
What a beautiful place with friendly and helpful service, from the reception staff all the way through to the cleaners and people working in the garden, it's so lovely. The chalet we stayed in was neat and very beautiful. One can see that everything that is done in the lodge is done with love. There is so much detail that makes the place just different. The tranquility surrounds you and the resort is neat and well looked after. In the evening the place is absolutely fairytale beautiful. We would recommend to anyone.
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Celest P - Jan 2024
Overall rating
Asemrowend.
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Breathtaking.
The tranquility of the lodge stole our hearts. We will definitely use the lodge again.
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Shangrila-Innibos Country Lodge 's response
Baie dankie Celest
Ons waardeer jou terugvoering, asook die terugvoering wat jy persoonlik aan ons gestuur het.
Ons sal julle met graagte weer wil sien, en gesëende 2024 vir julle almal!
Schoeman K - Jan 2024
Overall rating
Relaxing and homely and all together a lovely stay.
Shangrila-Innibos Country Lodge 's response
Good day Kim,
Thank you for your wonderful feedback, we really do appreciate it.
And believe me, Bella and Peanut are definitely missing you.
And we are truly looking forward to seeing you again soon.
Melody M - Jan 2024
Overall rating
Outstanding.
Shangrila-Innibos Country Lodge 's response
Good day Melody,
Thank you for the review, we really appreciate it. We are truly looking forward to your next visit.
Shawn S - Jan 2024
Overall rating
Heerlike plek vir ontspanning.
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Great place for relaxation.
From our arrival we were warmly welcomed. We were literally carried on our hands the whole weekend we spent there. The breakfast is incredibly tasty and a hearty portion! The spa visit for a massage was lovely, relaxing and professional! I can only say that I will definitely visit them again!
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Robert D - Sep 2024
Overall rating
Ons het lekker gerus.
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We rested well.
We had a great stay and will come again.
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Anonymous Guest - Aug 2024
Overall rating
Very pleasant.
We had a great stay, place was comfortable and clean. Staff very helpful and friendly.
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Adele J - Feb 2024
Overall rating
Rustige bos atmosfeer met baie goeie diens.
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Quiet forest atmosphere with very good service.
Very nice, peaceful atmosphere. Staff very friendly and helpful.
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Jennifer B - Aug 2024
Overall rating
My husband and I absolutely loved staying there.
Jan V - Jun 2024
Overall rating
Heerlik gebly, ontbyt was smaakvol.
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Lovely stay, breakfast was tasty.
Very nice stay, the room we got then had a bath and shower, but there was no switch to switch the shower water to the bath. I reported it, but it was not heeded.
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Shangrila-Innibos Country Lodge 's response
Goeiedag Jan
Baie dankie vir julle terugvoering
Ek vra groot onverskoning oor die kraan wat nie verander was nie. Ek het vir die onderhoudspan gelaat weet daaroor, en was onder die indruk dat dit reeds reggemaak was.
Maar afgesien van dit is ek baie bly julle het julle naweek geniet, en ons sien julle binnekort weer.
Michelle L - Feb 2024
Overall rating
Ontspan, lekker, vriendlik.
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Relaxed, fun, friendly.
We had a very nice stay. The staff at Shangrila - Innibos are incredibly friendly.
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Chante M - Oct 2024
Overall rating
Mooi plek en vriendelike personeel. Maar die poue maak te veel geraas.
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Nice place and friendly staff. But the peacocks make too much noise.
Service is excellent and our room was clean and tidy. The photo showed that there was like a reed wall separating the suites from each other, but when we got there it was gone. Not a lot of privacy to hang out outside at the Garden Suites, and we couldn't sleep well both nights we stayed there because of the large number of peacocks walking around and jumping on the roofs. The suite only has a zinc roof, the peacocks made a lot of noise on the roof from early morning hours. It does not provide the peaceful and relaxing environment we expected at all. There is 0 water pressure and I would recommend updating the showers. As mentioned, the house was very clean and we were greeted kindly by the staff every time. But for the price paid, I expected to take a shower and sleep well. But it didn't happen.
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Buhle M - Nov 2024
Overall rating
Very blissful.
Melissa T - Jul 2024
Overall rating
Family weekend getaway.
Sandra J - Jun 2024
Overall rating
Baie rustig. Die een slaapkamer kort definitief 'n nuwe matras.
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Very calm. The one bedroom definitely needs a new mattress.
The stay was peaceful and relaxing.
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Shangrila-Innibos Country Lodge 's response
Goeiedag Sandra
Baie dankie vir jou terugvoering, sal definitief kyk na die matras, en jammer daaroor. Ons sien uit daarna om julle weer te sien, geseënde jaar verder vir julle.
Ronel L - Sep 2024
Overall rating
Sussie het my gou laat welkom voel, die lodge is reg langs 'n besige pad.
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Sussie soon made me feel welcome, the lodge is right next to a busy road.
I really enjoyed the birds and peacocks throughout the day! My place of residence was right next to a busy road and unpleasantly loud at night. I was received by ministers, Sussie was friendly and made me feel at home. Also had to wait quite a while at the gate after I called that I was standing in front of the gate. I never met the one Harry.
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Sonja J - Jun 2024
Overall rating
Vadersdag wegbreek.
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Father's Day break.
Accommodation is definitely not up to standard, for a self-catering unit the equipment is inadequate. No ventilation in unit. Poor water pressure. Flush toilet you have to flush 4 times and wait each time for it to fill with water.
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Shangrila-Innibos Country Lodge 's response
Goeiedag Sonja
Ek vra om verskoning oor die goed wat nie reg was nie. Wil net byvoeg dat ons deur die hele naweek gevra het of alles reg was, en die enigste terugvoering wat ons ontvang het was "Alles reg dankie". Ons gaan regtig uit ons pad uit om seker te maak dat ons gaste hulle tyd by ons geniet, so as daar iets nie lekker is nie, moet ons gaste ons net laat weet dan word dit dadelik reg gemaak.
Hoop om julle weer te sien en volgende keer kry ons 5 ster van julle af, ek is seker daarvan.
Geseënde jaar vorentoe vir julle.
Annelize R - Sep 2024
Overall rating
Rustic.
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Rustic.
Had to wash dishes before use. The braai was never cleaned. The place was only cleaned on Sunday, we have been there since Friday. The fridge froze all our food.
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Shangrila-Innibos Country Lodge 's response
Goeiedag Annelize
Baie dankie vir jou terugvoering.
Wil net om verskoning vra dat dit nie skoon gemaak was nie, maar daar is vir my gesê dat julle nie die sleutel ingeneem het vir die skoonmaakdienste nie. Asook die braai geriewe is binne in die kombuis. Julle moes maar net laat weet het, dan het iemand vir julle kom skoon maak. En vir die yskas, julle moes net laat weet het, dit is 'n nuwe yskas, maar ek het altyd so 4 yskaste in die stoor ingeval so iets gebeur. Ek sal persoonlik die skoonmaak van die eenheid opvat met die dames om seker te maak hulle gaan na al die gaste toe en vra of hulle skoonmaakdienste benodig. Sal werk daaraan om volgende keer 'n 5 ster van julle af te kry.
Groete
Harry
Lucinda S - Mar 2024
Overall rating
Waarde vir geld.
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Value for money.
Had a nice stay, but did not inform in advance that the swimming pool e.g. is not broken. Not enough security and the places are a bit close to each other.
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Shangrila-Innibos Country Lodge 's response
Goeiedag Lucinda
Ons waardeer jou terugvoering en is bly om te verneem dat julle julle verblyf by ons geniet het en wil dan hiermee net weereens om verskoning vra vir die een swembad wat onverwags probleme opgedoen het agv die uitermatige hittegolf (of selfs moontlike) grondbewegings, wat ons ervaar het soos genoem deur die onlangse erge hittegolf.
Ons vertrou dat julle egter die ander groot swembad geniet het wat baie naby aan julle chalet was.
Dan wil ons graag ook verder vir jou die versekering gee dat die hele Lodge baie goeie sekuriteit geniet in die vorm van kameras, alarms, sigbare wagte ens. Ons gaste se sekuriteit geniet ons hoogste prioriteit deurgans. Die uitleg en bou van die eenhede was dan juis so beplan en gebou met die oog op maksimale sekuriteit, maar tog privaatheid deur middle van die natuurlike bos en plantegroei wat tussen die eenhede aangetref word.
Ons sien uit daarna om julle weer by ons te verwelkom in die toekoms.
Vriendelike groete.
Derick C - Aug 2024
Overall rating
Naweek wegbreek.
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Weekend getaway.
We were very disappointed upon our arrival and the place was not at all as advertised. First, there was not a picnic table as suggested in the photos. Second, the private bathroom was not clean at all and definitely needs a coat of paint. The place doesn't seem to be maintained at all. Proper maintenance and paint will definitely make a difference.
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Charlene T - Oct 2023
Overall rating
Peaceful.
Tersia O - Jul 2023
Overall rating
Divine, serene, fulfilling, gentle escape from the rat race.
Read moreShangrila-Innibos Country Lodge 's response
Good day Tersia
Hope you are doing very well.
Thank you for the lovely review, as you and your kids were such a pleasure to have visiting us.
And we are truly looking forward to your next visit.
Blessings to you
Coleen B - Nov 2023
Overall rating
Rustig en verfrissend! Mal oor die tuin en swembad temperatuur!
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Peaceful and refreshing! Love the garden and pool temperature!
Stay was wonderful! The garden is incredibly neat and well maintained. The canopies with seating near the pool are extremely comfortable and create a peaceful atmosphere. Many thanks to the hospitality that repeatedly helped us with changes without complaining. The way you handled the obnoxious loud music was excellent and much appreciated. Excellent customer service from the first booking!
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Shangrila-Innibos Country Lodge 's response
Goeiedag Coleen
Baie dankie vir jou terugvoering.
Ek hoop regtig ander lees die wat jy geskryf het, ons probeer regtig om ons gaste die beste tyd te gee, en so gemaklik as moontlik. Ons is 'n familie besigheid, so ons werk baie hard daaraan om so naby as moontlik aan al ons gaste se benodighede te voorsien. En dankie vir die kompliment oor die tuine ens. Dit maak ons darm weer goed voel, om te weet ons harde werk word gesien deur ons gaste.
Hoop om julle gou weer te kan sien.
Johan O - May 2023
Overall rating
Netjiese geriewe goed geleë vir 'n naweekbreek naby aan verskeie aangtrekkings.
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Neat facilities well located for a weekend break close to various attractions.
Very nice place. Recommended for a couple or group of people and very centrally located.
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Elizma P - Feb 2023
Overall rating
Amazing wegbreek in die natuur!
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Amazing getaway in nature!
Although it is a few minutes from the best places in Harties, you just want to stay at the Lodge. Nice private campsites with own bathroom and kitchen. Was great!
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Shangrila-Innibos Country Lodge 's response
Goeiedag Elizma, baie dankie vir jou terugvoering, en ons hoop om julle weer binnekort te sien. Julle sal altyd meer as welkom wees.
Sonika N - May 2023
Overall rating
Baie rustig!
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Very calm!
Very nice. Own bathroom and kitchen area.
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Jaqueline V - Sep 2023
Overall rating
Dit was baie rustig en baie lekker gewees. Baie mooi plek.
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It was very peaceful and very nice. Very nice place.
I think they can open a restaurant in the place with a small shop for essentials. Otherwise very nice place. We had been there a long time ago.
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Noelle S - Apr 2023
Overall rating
Tranquility at its finest.
Read moreShangrila-Innibos Country Lodge 's response
Good day Noelle,
Thank you for your wonderful review and all your feedback, we really do appreciate it and we always go the extra mile to make sure our guests are very happy.
As for the dust, I do apologise. We are still in the process of having the paving done. As soon as that is done, the dust will be less at least. As for the rest that you mentioned, I will definitely look in to these issues and get it sorted out asap.
Thank you once again for your visit and all your feedback, next time everything will be perfect.
Blessings to you and your family
Juliana O - Apr 2023
Overall rating
Lekker plek.
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Nice place.
Nice place and host was friendly. Just have a lot of trouble understanding workers because they are not locals.
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Shangrila-Innibos Country Lodge 's response
Goeiedag Juliana
Hoop dit gaan baie goed, en dankie vir jou trugvoering. Waardeer dit opreg, sal werk daaran om 'n 5 ster te kry met julle vogende verblyf by ons.
Jackie B - Dec 2023
Overall rating
Giraffe 1 enkelkampterein nie soos op foto.
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Giraffe 1 single campsite not as pictured.
Campsite - not as pictured. No lovely green grass - just dirt, space is very small and there is no wooden table with benches and no plugs for sinks. Luckily we were there in two Dome tents - a caravan would struggle to fit the space. Ablution not clean, cracked windows, broken heels. There was 1 ply of toilet paper. Outdoor shower area unsightly. There was a lot of noise in the evening from guests. Management is very friendly and invited us to report any problems. But you want to complain before things are right. The location of the place is very good - close to everything in Harties and this is the main reason why we were there.
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Ryno G - Sep 2023
Overall rating
Was teleurstellend.
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Was disappointing.
Long weekend booked and very much looking forward to. No hot water and a leaking toilet. The next day it was repaired and the owner refunded us that day. There is not much to do except outside the camping area. This was our first caravan camp and quite disappointing. At least the owner handled it well. We were offered a full weekend or one day's money.
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Charmaine C - Oct 2023
Overall rating
Baie vriendelike personeel en pragtige tuine. Mooi lodge.
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Very friendly staff and beautiful gardens. Nice lodge.
Very central, just a shame that there wasn't a dish sink or even a dish holder in which you could wash your dirty dishes (we didn't stay in a Chalet). They did come to wash glasses. Then you get those guests who want to share their music with everyone. I feel like management should have just asked them to consider others.
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Anonymous Guest - Oct 2023
Overall rating
It was very peaceful and nice.
We were able to swim, had a full-body massage, it was a very relaxing hour. Swimming pool was very cold.
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Barend S - Nov 2023
Overall rating
N.
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N.
Nice stay at the place.
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Shangrila-Innibos Country Lodge 's response
Dankie vir julle terugvoering.
Ons sal werk daaraan om 'n 5 ster te kry van julle af.
Thandiwe M - Dec 2023
Overall rating
A lot of improvement is required.
Shangrila-Innibos Country Lodge 's response
Good day Thandiwe. Hope you are doing very well. I see the review that you left and noticed it's a bit different from the review that you left in our review book at the office. I would just like to clarify that all our linen is cleaned by a cleaning service before the guests check in. As our name states, we are located in the bush, so there will always be a spider or two. However, we do fumigate and clean our units every week, and before any guests check in, the units are double-checked. We take pride in our business. Despite the fact that you did not adhere to any of the house rules and made a significant amount of noise, we never complained. But it is understandable, and we will work on earning a 5-star review from you. Blessings in the new year for you.
Corne' R - Nov 2023
Overall rating
Sal nooit weer daarnatoe gaan nie.
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Will never go there again.
We had a very bad experience there. Our first night there were drunk people right next to us who were making music and shouting so loud, they couldn't hear each other talking. We left the place back to Pta and went to sleep there. No provision for loadshedding, generator only pulls main building/office in unbearable heat, also no aircon only roof fan which makes terrible noise, we had to sit outside because of the heat, bathroom not terribly clean. Saturday night did sleep there, power went out again in the middle of the night. Sunday morning when the sun came up again the loud music and half-naked people walking around with a drink bottle in hand.
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Shangrila-Innibos Country Lodge 's response
Goeiedag Corne
Ons waardeer die terugvoering. Ek wil net ook by sê, toe julle my gekontak het oor die harde musiek, was dit net na 7 uur in die aand gewees. Ek was self onder in die park, so ek het iemand laat gaan om die musiek af te draai. Ons reëls is dat musiek mag speel tot en met 9 uur, maar dit het intussen verander na 8 uur. As julle vir my kom sê het dat die waaier lawaai maak, het ek dit dadelik reggestel vir jou. Soos jy ook hier kan noem, ons doen alles in ons vermoë om ons gaste so gelukkig as moontlik te maak. My kamers word deeglik skoongemaak voordat 'n gas inkom, asook deur die verblyf gee ons 'n skoonmaakdiens aan ons gaste. Die Sondagoggend toe julle uitklok was daar geen musiek nie, want ons laat dit nie toe op 'n Sondag nie. En die mans wat rondgeloop het sonder 'n hemp, is nou nie iets slegs nie. Ons is 'n lodge waar jy kan swem ens. en die bier in die hand kan ek ook niks aan doen nie. Solank daar nie 'n misbruik aan drank betrokke is nie. Maar afgesien van dit, ons het ons reëls aangepas om almal te akkommodeer.
Hoop om julle weer in die toekoms te kan sien, dan sal julle sien hoe alles verander het.
Groete en wees geseënd.
Desmond S - May 2023
Overall rating
Definitief 'n eenmalige ervaring wat ons nie weer sal herhaal nie.
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Definitely a once-in-a-lifetime experience that we will not repeat again.
See stars.
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Shangrila-Innibos Country Lodge 's response
Hi Desmond
Die is nogals hartseer om te sien nadat ons jou verblyf so lekker probeer maak het as wat ons kan. en ons het self huisskoonmaak diens gegee met geen koste. Maar dit is verstaanbaar, die bos is nie vir almal nie. Hoop maar ons kan dit eendag op maak vir julle.
Groete
Anonymous Guest - May 2023
Overall rating
Was quite noisy guests/traffic.
Camp bathrooms in very poor condition and dirty. It's a pity. not too little we had a good time.
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Cathrine B - Nov 2023
Overall rating
Sal dit glad nie voorstel vir enige iemand nie.
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Would not suggest this to anyone at all.
I will definitely not stay at the accommodation in the forest again. They have a lot to learn about customer service.
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Shangrila-Innibos Country Lodge 's response
Goeiedag Rienie
Ons het persoonlik omverskoning gevra oor die eenheid wat julle bespreek het, en vooraf gereel met jou dat ons jou gaan skuif. En jy het my laat weet dat dit in die hak is.
Maar dit is glad nie 'n probleem nie, en kliënte diens? Dit gaan dieselfde vir menslikheid.
Groete
Dedre' D - Sep 2023
Overall rating
Baie teleurgesteld. Dit lyk glad nie soos op die foto's nie.
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Very disappointed. It doesn't look like the pictures at all.
Everything is neglected, no lawns to camp on. Looked like this to us in the photos.
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Shangrila-Innibos Country Lodge 's response
Goeiedag Dedre
Dankie vir jou terugvoering, ons waardeer dit opreg.
Maar ek wil net gou n paar goed regstel.
Soos ek julle persoonlik deur gevat het, het ek onverskoning gevra oor die gras ens. wat so droog is dit is nie omdat ons nie wil water gee nie. Almal weet die tyd van die jaar is maar droog, en ons gebruik boorgat water om nat te maak. Danksy beurtkrag kan ons nie so baie water pomp soos ons wil nie, daarom kan ons net n sekerheid water gee per dag.
Vir die gras waar gekamp word, die gaste wat kom kamp soos julle weet sit seile op die gras en dan oorleef die gras nie. Ek plant elke jaar seker 6 keer gras, en dan vrek dit maar weer.
So as julle nie lekker gebly het nie, vra ek onverskoning. Maar na die eerste reen is als weer trug soos dit was.
Mag julle n geseende week geniet.
Groete
Odette C - Dec 2022
Overall rating
Absoluut fantasties!
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Absolutely fantastic!
Wonderful service, amazing and very peaceful place.
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Michelle B - Nov 2022
Overall rating
Baie lekker.
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Very nice.
It was a very nice getaway. Will definitely go there again. Well done you guys.
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Shangrila-Innibos Country Lodge 's response
Baie dankie Michelle ons "love" wat ons doen en verwelkom julle graag terug iewers in die toekoms!
Hannelie J - Sep 2022
Overall rating
Pragtige privaat staanplekke met vriendelike personeel.
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Beautiful private pitches with friendly staff.
Beautiful, private campsites with own bathroom and kitchen facilities.
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Shangrila-Innibos Country Lodge 's response
Baie dankie vir jou wonderlike terugvoer, ons waardeer dit opreg.
Ons hoop ons sien julle weer spoedig.
Alicia N - May 2022
Overall rating
Lekker, veilig en bekostigbare verblyf.
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Nice, safe and affordable accommodation.
Friendly, prompt service and makes you feel welcome. Value for money, definitely. It met our need for a getaway weekend in every way.
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Shangrila-Innibos Country Lodge 's response
Goeiemiddag Alicia
Ons wil vir jou bitter baie dankie se vir die wonderlike boodskap, self deur alles. Ons waardeer dit opreg, en ons sien julle binnekort weer. Mag julle geseend wees.
Charlotte F - May 2022
Overall rating
Heerlik gekuier.
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Had a great time.
Clean and tidy and safe. Children rode bikes and swam all day.
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Shangrila-Innibos Country Lodge 's response
Dit was aangenaam om julle te kon ontmoet het en verwelkom ons julle graag terug. Onthou die fietse en swemklere hoor.
Chris V - Feb 2022
Overall rating
Baie aangename kuierplek.
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Very pleasant place to visit.
Friendly reception and service.
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Shangrila-Innibos Country Lodge 's response
Vreeslik baie dankie Chris.
Waardeer dit, en dit is net 'n plesier om julle hier by ons te kan laat kuier.
Groete,
Harry
Liezel L - Feb 2022
Overall rating
Lekker en veilig.
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Nice and safe.
Reception from everyone was very friendly and helpful, I was able to explore the premises and it is very beautiful, thank you.
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Shangrila-Innibos Country Lodge 's response
Goeiemore Liezel
Baie dankie vir die terugvoer, waardeer dit opreg.
Ons sien julle binnekort weer.
Christelle K - Jul 2022
Overall rating
Baie oulike plekkie.
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Very cute place.
All that is missing in the cottage is a pan and egg spatula. Then it is complete self-care.
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Shangrila-Innibos Country Lodge 's response
Goeiedag Christelle
Baie dankie v ir jou terugvoering, ons waardeer dit opreg.
Ons sal seker maak daar word 'n pan en spaan in gesit.
Groete en sien julle weer.
Louis S - Apr 2022
Overall rating
Baie lekker.
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Very nice.
Nice place, well located, friendly.
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Shangrila-Innibos Country Lodge 's response
Dankie Louis, ons waardeer julle terugvoering en hoop om julle weer eendag by ons te kan verwelkom.
Vriendelike groete
Shangrila-innibos eienaars en personeel.
Nanda D - May 2022
Overall rating
Perfek geleë, maklik ingeteken.
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Perfectly located, easy check-in.
Exactly what is shown in the pictures. Lovely room, with double bed, small kitchen area with all the necessities. Large bath and a lovely shower. Comfortable braai area and the most beautiful wooded part with some friendly animals roaming around the premises (peacocks and chickens).
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Shangrila-Innibos Country Lodge 's response
Dankie vir die terugvoer Nanda. Dit is vir ons aangenaam om te hoor dat julle die verblyf geniet het. Dit is nie altyd maklik om almal tevrede te stel nie. Nietemin geniet ons wat ons doen en deel ons graag julle terugvoering met die res van die personeel ook as aanmoediging.
Vriendelike Shangrila-innibos groete
Gerda V - Dec 2022
Overall rating
Baie lekker. Net jammer vir party mense wat nie reëls nakom nie.
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Very nice. Just a pity for some people who don't follow rules.
We had a great time relaxing. Swimming pools so peaceful and beautiful. It's really Innibos now.
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Shangrila-Innibos Country Lodge 's response
Dankie vir die terugvoering, Gerda. . Ons vra om verskoning hiervoor, maar dit is verseker hoog op ons prioriteitslys om dit strenger aan te spreek. Ons het intussen alle musiek verbied op die perseel. Ons verwelkom julle graag terug in die toekoms. Shangrila-innibos Country Lodge, Bestuur
Cynthia V - Dec 2022
Overall rating
Slegte begin met 'n goeie einde.
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Bad beginning with a good ending.
Had noisy neighbors who kept us awake the first night. It was addressed and we slept well the second night. Had the best breakfast in a long time.
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Shangrila-Innibos Country Lodge 's response
Dankie vir jou terugvoering Cynthia. Die huisreels word aan al die gaste gegee by aankoms, wat harde musiek en/ of enige ander geraas verbied. Ons gaan verseker verdere maatreels instel om aandag daaraan te gee. Ons waardeer jou verdere opmerkings en verwelkom julle graag terug in die toekoms.
Lerato G - May 2022
Overall rating
We had a lovely weekend with great assistance from everyone who was around especially in the evening by providing fire wood. Thanks to everyone much appreciated.
Shangrila-Innibos Country Lodge 's response
Good day Lerato,
Sorry for only responding to your review now.
I would just like to say thank you very much for understanding, and it was a pleasure having you stay here by us.
We are looking forward to your next visit, and remember you will be getting a discount when you book again, just to say thank you.
Puseletso R - Jan 2022
Overall rating
It was very nice, we really enjoyed.
Salome V - Apr 2022
Overall rating
Gemaklik en goeie waarde vir geld.
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Comfortable and good value for money.
We stayed in the Zanzibar chalet. Although not luxurious it has all the necessary equipment. The chalet and entire premises are very well maintained. The tent pitches look as if one could enjoy camping there too. The management and staff were always friendly and helpful.
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Shangrila-Innibos Country Lodge 's response
Goeiedag Salome
Baie dankie vir jou wonderlike terugvoering.
Ons hoop regtig om julle weer te sien, en volgende keer sal dit meer opgegradeer wees.
Sien julle weer
Marlene V - Nov 2022
Overall rating
Baie lekker tussen die bome en bos met verskeie voëlgeluide wanneer dit stil is.
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Very nice among the trees and forest with various bird sounds when it is quiet.
Can think the birds give a very peaceful atmosphere, unfortunately we had neighbors who played loud music all weekend, Friday night until 2 in the morning and Saturday again starting at 10. Luckily it started raining, we feel house rules were not followed and offenders get away with it. Overall very nice place but stricter measures should be applied.
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Shangrila-Innibos Country Lodge 's response
Dankie vir jou terugvoering Marlene. Dit is ongelukkig so dat sommige mense hulle nie steur aan enige huisreels of privaatheid van ander gaste nie. Ons neem kennis van jou skrywe en gaan beslis strenger maatreels instel om hierdie pragtige stukkie oase te beskerm teen hierdie tipe gedrag. Ons verwelkom julle graag terug in die toekoms.
Mariska B - Nov 2022
Overall rating
Fantasties.
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Fantastic.
Very nice stay. The customer service was great. Will definitely stay there again.
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Liezel M - May 2022
Overall rating
Heerlik rustig met die natuur om jou. Baie vriendelike, warm mense wat ons ontvang het.
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Wonderfully peaceful with nature around you. Very friendly, warm people who received us.
Everything you need is right there. The place is nicely equipped and tastefully decorated. The peacocks around you give you a sense of tranquility.
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Shangrila-Innibos Country Lodge 's response
Goeiemiddag Liezel
Ons wil net vir jou en jou familie se bie dankie, julle is wonderlike mense. Ons sien uit daarna om julle weer hier by ons te laat kuier.
Groete
Die Shangrila-innibos Span
Rolene L - Feb 2022
Overall rating
Lekker rustig.
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Nice and quiet.
It had been a nice peaceful weekend. We had a nice time.
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Shangrila-Innibos Country Lodge 's response
Vreeslik baie dankie vir jou trugvoer.
Ons wardeer dit opreg, en ons sien julle weer.
Jordan H - Jan 2022
Overall rating
Overall a very lovely stay.
Gerhardt F - Jan 2022
Overall rating
Rustig.
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Restful.
The location was good, close to all the attractions.
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Anonymous Guest - Oct 2022
Overall rating
Quiet environment.
Their bunkbeds are not very sturdy and are a bit unsafe just have to look into it.
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Chris D - Sep 2022
Overall rating
Rustig plek, net jammer oor die aanbouings.
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Quiet place, just sorry about the additions.
With the additions, the breakfast was not available, which made it inconvenient.
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Shangrila-Innibos Country Lodge 's response
Baie dankie vir jou terugvoering.
Ons het onverskoning gevra oor die aanbouing, nie dat dit enige van ons gaste kon pla nie. Omdat ons glad nie laat enige iemand bou oor die naweek nie, en die geriewe alles 100% reg en skoon was. Geen bou rommel wat rond le of enige iets nie.
Maar dankie.
Gladwin M - Sep 2022
Overall rating
Camping weekend.
Lise-mari V - Jun 2022
Overall rating
Baie gasvry en die ligging is perfek.
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Very hospitable and the location is perfect.
Thank you for your hospitality and the effort you put in to make the accommodation as comfortable as possible. The location is perfect with many places around where you can go and do things.
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Shangrila-Innibos Country Lodge 's response
Goeiemiddag Lise-Marie
Ek se vir julle ook baie dankie, julle was baie oulike gaste.
Dankie vir die terugvoer, ek sal vandag nog vir jou 'n epos stuur.
Groete en geseende dag
Anonymous Guest - Oct 2022
Overall rating
Disappointing.
In one night we had 3 spiders, 9 massive cockroaches and 2 frogs that came out of the shower drain.
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Hendrik B - Aug 2022
Overall rating
Rustig.
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Restful.
The tranquility is disturbed by the traffic noise.
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Jaco L - Mar 2022
Overall rating
Bietjie teleurstellend.
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A bit disappointing.
Lots of noise from other guests until 3 in the morning, room was very dark and stuffy, power points were broken as well as the toilet seat, cooking facilities unacceptable, the staff were very friendly, the photos were misleading, units very close to each other and no privacy , guests walk through people.
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Shangrila-Innibos Country Lodge 's response
Goeie middag, Jaco
Ek is jammer om te hoor dat die kombuis nie voldoende was volgens u nie, maar soos op die fotos wys is daar nie 'n groot kombuis nie. Vir die geraas van die ander gaste verstaan ek glad nie. Julle het dan saam met die groot eenheid partytjie gehou tot vroeë oggende, die ander gaste het selfs vir my gese hoe lekker julle saam hulle gekuier het elke aand. As daar wel enige iets fout was sou julle tog vir die kantoor laat weet het, soos vir julle gese is toe julle inteken dat die nommer op die reëls altyd beskikbaar is. Maar daar is geen oproep of Whatsapp van julle ontvang nie. Harry, die algehele bestuurder is altyd op diens en ry elke paar minute deur die park op sy vier wiel motorfiets, en julle kon met hom gepraat het as enige iets julle pla. Maar daar was geen klagtes van julle af nie. En as daar enige vra is oor die gekuiery kan ek selfs die ander gaste wat julle saam meer gekuier het vra, sodat die probleem opgeklaar kan word.
Ons neem ag wanneer gaste nie gelukkig is nie, dan stel ons dit dadelik reg. Ons is trots om te kan sê dat ons na ons gaste luister, en altyd probeer verbeter waar ons kan.
Vriendelike groete
Annette E - Apr 2022
Overall rating
Photos do not reflect the real situation.
Shangrila-Innibos Country Lodge 's response
Thank you for your review
As you are stating the kitchen is on the outside. As the "BRAAI" sitting area is on the outside yes but the Fridge, Microwave, kettle, stove and workspace are on the inside. The outside kitchen is under the roof with ample seating area for four people. This space also offers ample place to sit when it rain. As this is one of my most popular units, and I have had an outstanding comeback from this unit. As per the advertisement and description, we do not imply that there is DStv in the units. We had a look at the two plate stove and did not find any rust, which is inside the unit in the kitchen.
The unit's kitchen is not fully equipped as stated it is a kitchenette. I personally meet and greet all my guest, and go around every day to make sure everyone is happy. The only thing that you have explained to me that you are not happy about is that the braai tong didn't work well. I've offered to bring another one, as you know these things do not last forever that is why I always have spares of everything. I did try to go out of my way to assist you in any way I could. I humbly apologize for any inconvenience caused to you.
Mathilda V - Jun 2022
Overall rating
Vuil en verwaarloos.
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Dirty and neglected.
Some of our group's people immediately went looking for other accommodation.
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Willem V - Nov 2021
Overall rating
Baie netjies en naby geleë aan baie bestemmings.
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Very neat and located close to many destinations.
Will definitely go again.
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Magdalina N - Nov 2021
Overall rating
Was awesome en baie rustig.
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Was awesome and very peaceful.
Good treatment and peaceful atmosphere. Would go there again anytime.
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Shangrila-Innibos Country Lodge 's response
Hi Magdalina,
Baie dankie vir die positiwe terugvoer.
Hoop om julle gou weer te sien.
Siellie E - Oct 2021
Overall rating
Puik vir 'n vinnige wegbreeknaweek.
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Great for a quick weekend getaway.
It was the perfect campsite for our group. Nice to stand close to each other and Harry and the staff's service was excellent. Thank you very, very much.
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Shangrila-Innibos Country Lodge 's response
Baie dankie, Siellie,
Ons waardeer dit opreg.
Sien julle gou weer.
Vicky S - Sep 2021
Overall rating
Was 'n wonderlike rustyd en 'n pragtige plek.
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Was a great break and a beautiful place.
Thank you very much for the hospitality.
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Shangrila-Innibos Country Lodge 's response
Ons se vir jou ook baie dankie, Vicky.
Hoop om julle gou weer te sien.
Maria D - Aug 2021
Overall rating
Het die verblyf baie geniet.
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Really enjoyed the stay.
This was my second stay at Shangrilla and would love to stay here again.
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Shangrila-Innibos Country Lodge 's response
Dit was 'n plesier om julle by ons te kon ontvang het, en ons sien uit daarna om julle weer terug te verwelkom!
Vriendelike groete
Shangrila-innibos Country Lodge
Hartbeespoortdam
Bestuur
Elsabe H - May 2021
Overall rating
Dit was baie rustig gewees.
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It had been very peaceful.
The staff were very friendly and very helpful.
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Monica P - Apr 2021
Overall rating
Dit is die rustigste atmosfeer en baie veilig, netjies en regte bos gevoel.
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It is the most peaceful atmosphere and very safe, tidy and real forest feeling.
Most beautiful nature, clean, safe, peaceful, staff very helpful.
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Mathene S - Dec 2021
Overall rating
Baie lekker plek en vriendelike mense.
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Very nice place and friendly people.
Had a great time. Very safe and very quiet and away from the busy towns, yet close enough to entertain children.
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Cliff V - Nov 2021
Overall rating
Die Zanzibar eenheid is goed toegerus.
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The Zanzibar unit is well equipped.
We had a very nice unit. The gardens are neatly maintained. The staff are friendly until Bella the dog looked after us. The only problem was that it rained a lot while we were there (which didn't bother us) but the braai leaked and we couldn't braai some nights. And the porch was under water. Furthermore, it was a lovely break and will definitely return. Thank you Sangrila, we'll see you again soon.
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Johan B - Jan 2021
Overall rating
Rustig, uniek, netjies en wel geleë.
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Quiet, unique, neat and well located.
Not only is it close to most destinations, but it offers an escape from the hustle and bustle of the city. The facilities are creatively designed to suit any tourist: from tent to tasteful. The tame animals and Bella, the dog, were a treat. The resort is uniquely designed with enough privacy and security.
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Shangrila-Innibos Country Lodge 's response
Jou terugvoering word opreg waardeer Johan, en dit maak al die harde werk die moeite werd. Ons dra jou terugvoering graag oor na die personeel en na Bella toe. Hoop om julle weer iewers in die toekoms by ons te kan verwelkom.
Amy M - Nov 2021
Overall rating
Dis pragtig. Sal beslis aanbeveel. Net 'n paar goedjies wat reggestel kan word.
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It's beautiful. Would definitely recommend. Just a few things that could be fixed.
We were there for 2 nights, the staff is very friendly, the unit we stayed in is nice and tidy, only had a little problem with the toilet not flushing properly. There was also no pan in the kitchen to make breakfast with (happily brought my own). The bench outside was a bit uncomfortable to sit on, I would rather suggest a table seeing that it is a couple unit, and an extra ashtray inside the kitchen area and extra toilet paper. I was a little disappointed because we wanted 2 days of quiet and the peacocks were very noisy and on the 2nd night a "party" moved into the unit diagonally across from us. They made so much noise and screamed and listened to loud music, from 5:00 PM to 2:00 AM. 07:00 then the terrible music starts again? We didn't complain, just tried to bear it. Furthermore, the place is perfect and well-kept, the workers and reception are friendly, nice and clean place, beautiful well-kept gardens, swimming pools, and visiting areas. The nature is breathtaking, besides the peacocks we met a friendly elderly dog, the workers said her name is Bella. There are some ducks walking along, some rabbits, and different types of birds. We also had one or two feral kittens that came to say hello The place is paradise, it's just a shame about the negative stuff, but I would definitely recommend that people visit. Thank you.
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Anonymous Guest - Feb 2021
Overall rating
Quiet and tidy - but a bit of an identity crisis
We were pleasantly surprised with Shangrila-Innibos. The place is very peaceful, the property is tidy and in better condition than we expected (given some comments on this page). We were there with friends - both families with small children. The children really enjoyed the place. My only criticism is that the resort clearly wants to be known and market themselves as a peaceful family resort but the play areas are worthless and clearly not maintained (e.g. broken swings, thorns in play areas etc). At the same time the resort also seems to be a popular destination for noisy parties (there was such a party at one of the units but it didn't bother us much - although management had their hands full trying to keep them quiet) . The place therefore has an identity crisis. When you arrive there, the house rules are clearly pointed out to you which is good, but this only happens when guests arrive - and this is the problem, it must be made clear before people make a reservation and hand over their deposit (in advertisements, at times of booking etc.). It gives you the feeling (right or wrong, I don't know) that the owners want people's money but then want to enforce all kinds of rules that are not in line with some groups' expectations and lead to friction with management and other guests. Choose who/what you want to be and stick to it.
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Nomsa K - Aug 2021
Overall rating
Friendly and good service from the staff
Celeste R - Feb 2021
Overall rating
Staff extremely friendly and helpful, will definitely visit again.
Melissa J - Apr 2021
Overall rating
We had an amazing stay. If you want peace and quiet from your busy daily lives, then this is the place for you.
Ilze V - Apr 2021
Overall rating
Pragtige kampering en verblyf met vriendelike personeel. Lawaai van die pad en kuierplekke se kant af in die aand is effe steurend.
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Beautiful camping and accommodation with friendly staff. Noise from the road and places of interest in the evening is a bit disturbing.
Shangrila Innibos has a winning resort where everything is beautifully clean and tidy and the staff are very friendly and helpful, but I think the location is not that great. The traffic on the main road and the music from the bars can be heard until late on the weekend. But it also means the resort is close to all activities.
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Francois V - Sep 2021
Overall rating
Glad nie so mooi soos op foto's nie.
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Not at all as beautiful as in photos.
Our weekend was nice, more because of who we were with than the housing. Bed is poor quality and frankly already worn out. The "honeymoon" unit does not have a private pool as in the photos. Construction of the unit was so-so but the cupboard drawers are all crooked. Continuously clear that maintenance is not taking place. Units are very close together and for the money there were much better options. For just overnight it would have been acceptable, but for a weekend away and then the so-called "honeymoon" suite. Not again. Unfortunately will not support again.
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Armandie D - May 2021
Overall rating
Was 'n verdiende wegbreek - nie te vêr van die huis af nie.
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Was a well deserved break - not too far from home.
Our children really enjoyed the peacocks, the brown dog, bunnies, ducks and baby kittens. The place was very neat, only one negative - the beds were very uncomfortable and did not rest through the evening.
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Jackie H - Dec 2021
Overall rating
Dit was genoeg vir 4 dae. Hoofpad te naby en te besig.
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It was enough for 4 days. Main road too close and too busy.
Main road was really a problem for us and rooms are not cleaned at all. We had to clean ourselves.
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Karen B - Jan 2021
Overall rating
Daar word baie geld gevra vir die tipe verblyf.
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A lot of money is asked for this type of accommodation.
Blinds don't close. Queen mattress on a double bed bosses are unacceptable. Kitchenware insufficient. Other guests made noise after 9 according to the rules.
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Shangrila-Innibos Country Lodge 's response
Goeiemiddag Karen
Dankie vir die terugvoering. Ons het ondersoek ingestel na die bed, maar gevind dat daar wel 'n queen-groote matras op die onderstel is - ons is jammer as dit vir jou andersins voorgekom het, maar dit is wel die regte pasmaats soos dit veronderstel is om te wees.
Dan neem ons kennis van die blinding en gaan dit vervang. Ons het net weereens seker gemaak omtrent die
beskrywing van die eenheid se kombuis op al die webtuistes en dit word wel as volg aangedui:-
"Kitchenette with basic appliances, cutlery & crockery" wat te kenne gee dat dit 'n "klein kombuisie is met basies toerusting en eetgerei" - indien dit 'n vol kombuis is, sou dit as 'n "Fully fitted & equipped kitchen"
aangedui gewees het.
Dan net laastens rakende die ander gaste wat geraas het na 9 volgens die reels:- By aankoms word 'n stel Huisreels aan alle gaste oorhandig en is daar 'n sell no wat 24 uur per dag beskikbaar is vir ons gaste se gerief indien daar enigiets is waarvoor hulle ons sou nodig kry - hetsy ekstra beddegoed, breekware of enigiets anders wat dalk in die betrokke eenheid moontlik kan fout wees asook vir enige nood toestand of enige ongerief a.g.v. ander gaste wat hulle verblyf sou beinvloed het.
Indien julle ons attend gemaak het op die geraas sou ons verseker onmiddelik ondersoek ingestel het daarna en dit volgens die Huisreels aangespreek het.
Ons vertrou dat julle andersins die ruskansie by ons geniet het en hoop om julle weer in die toekoms by ons te kan verwelkom.
Vriendelike groete
Shangrila-innibos
Bestuur
Anonymous Guest - Sep 2021
Overall rating
As a last available option only.
The stay was below average. The rooms were quite tidy, but the bathroom was not up to standard. The shower floor tiles are cracked and stained. None of the exterior doors could lock. We were greeted by a wasp nest next to us on the porch of about 50 wasps. The environment outside the unit reminds you of misery with rubbish lying around everywhere. The neighbor has a quarrel with the owner and has an alarm that goes off every 3 minutes at night. The accommodation is not impassable, but is not worth a penny more than maybe 50% of the rate.
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Simphiwe G - Mar 2021
Overall rating
Horrible.
Read moreRudi P - Jan 2021
Overall rating
Slegste ervaring ooit
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Worst experience ever
The owner is the person with the worst qualities, no human relations. One night just after 9 the power went out, when me and the person in the unit next to us investigated, we found the owner but his whole house had power but none of the visitors. I then asked him about it and he started cursing me and told me to leave his premises (he cursed me badly after which I asked him nicely not to curse me), he got so angry that his daughter should have calmed down. The unit we stayed in has no ventilation and if no power you have to open the door. But how should one sleep with an open door? I would very much like an inspector to go and examine those units because if there is a fire there is a high possibility that you could burn to death in those units. Also they advertise a spa, but there is no spa, as is the restaurant.
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Amukelani M - Oct 2021
Overall rating
I was very much disappointed by the hospitality of Shangrila-Innibos, we were offered a tent while I didn't pay for or booked for tents, my friends were very much angry with me.
Read moreJudy J - Dec 2020
Overall rating
Heerlike rustige juweeltjie.
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Lovely peaceful little gem.
Staff go to great lengths to please and accommodate holidaymakers.
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Shangrila-Innibos Country Lodge 's response
Dankie vir jou terugvoering Judy, ons geniet wat ons doen en ons gaste se belange is prioriteit vir ons.
Hoop om julle gou weer te sien.
Shangrila-innibos Country Lodge
Bestuur
Nikki N - Nov 2020
Overall rating
Vreeslik lekker gekuier. Baie dankie aan Memory vir haar puik diens en gasvryheid.
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Had a great time. Many thanks to Memory for her great service and hospitality.
The ladies in the spa are extremely friendly and very professional. Will definitely use the services again when we visit again.
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Lindiwe P - Oct 2020
Overall rating
I loved being in the environment. Staff is very welcoming including the animals. I will be visiting them again. Loved it.
Lenie O - Oct 2020
Overall rating
Skoon en netjies. Goeie ligging.
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Clean and tidy. Good location.
Excellent for a getaway.
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Mons V - Aug 2020
Overall rating
Ons het net een aand oorgebly. Maar sal beslis weer gaan en langer bly!
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We only stayed one night. But would definitely go again and stay longer!
Nice getaway place near als.
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Wilma C - Nov 2020
Overall rating
Wonderlike plek en mense.
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Wonderful place and people.
Uncle Sarel is the owner and he is truly a good person who helped us at the weekend after the heavy rain. Awesome nice atmosphere, people are friendly and helpful. Uncle Sarel does everything in his power to make his people and campers have a good time. You guys are the best.
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Lizelle W - Oct 2020
Overall rating
Heerlik rustig
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Wonderfully peaceful
Wonderfully peaceful, especially if you like nature
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Laura V - Oct 2020
Overall rating
Rustig. In die natuur. Naby aan alles.
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Restful. In nature. Close to everything.
Beautiful, safe and peaceful.
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Jan-hendri S - Oct 2020
Overall rating
Rustig,goed gelee
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Quiet, well located
We had a very nice stay. It is very peaceful and close to most nice places. Feel safe there too. Will stay there again in the future.
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Deidre M - Sep 2020
Overall rating
Vriendelike diens, die perseel kort bietjie aandag veral die kinderspeel-area. Die swembad is baie mooi opgepas en groot genoeg om in te baljaar vir alle ouderdomme.
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Friendly service, the premises need some attention especially the children's play area. The pool is very well looked after and big enough to frolic in for all ages.
Friendly service, deposit refunded very quickly. Received good service from all personnel.
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Natalie P - Jan 2020
Overall rating
Peaceful, relaxed, fun, and loved the nature.
Shangrila-Innibos Country Lodge 's response
So good to hear that you've enjoyed yourself Natalie - looking forward to seeing you again!
Warm regards,
Shangrila-innibos Management
Zanele M - Dec 2020
Overall rating
It's a convenient place for family and friends.
Pierre B - Dec 2020
Overall rating
Sien sterre.
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See stars.
Quiet and close to everything in Harties. Nice for kids.
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Rita K - Jan 2020
Overall rating
Die ligging van Shangrila is puik om die omgewing te besoek. Dit is naby aan al die doendinge.
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The location of Shangrila is great for visiting the area. It is close to all the activities.
We really had a great time and relaxed. It's just the cleanliness of the tents and facilities. Please. clean properly and replace the mattresses and pillows. We have all been bitten by bed bugs.
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Shangrila-Innibos Country Lodge 's response
Dankie vir jou terugvoering Rita - ons het reeds ondersoek ingestel en die probleem is aangespreek. Ons vermoed dit was a.g.v. die hoe temperature wat ons gehad het en die groot reen daarna wat alles vogtig gemaak het, maar dit is reeds uitgesorteer.
Ons is bly om te hoor dat julle die verblyf verder geniet het en hoop om julle weer by ons te kan ontvang.
Suzette H - Oct 2020
Overall rating
Verblyf en ete's was baie lekker maar groot misverstand met die betaling van ekstra dienste.
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Accommodation and meals were very nice but big misunderstanding with the payment of extra services.
If it wasn't for the lack of communication regarding the extra services and the information on the website (dinner, breakfast, massages) our weekend would have been very nice, but unfortunately it put a damper on everything because we have to do well from the beginning trying to sort out what was already arranged 2 weeks ahead of time. Had to hear repeatedly that they need to check with the chef first if it's still OK and was called, WhatsApped and texted every now and then to ask what time we were coming in, even though the details said anytime from 2pm. My question is still why can't we pay for this at Shangrila-Innibos itself because the services are after our arrival and not before that. It's really inconvenient and the website clearly states that there are card facilities on site. Furthermore, the house was neat and beautiful, the food was in the end delicious and too much to eat, the massages were delicious and just set the peaceful trend for the rest of the weekend in place. All that was a bit bad were the children on their bikes who rode around everywhere and especially walked around our little house from time to time and looked for the bunny among other things, there was very little privacy.
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Anonymous Guest - Jan 2020
Overall rating
The place needs more attention.
The room was full of cobwebs.
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Frans V - Dec 2020
Overall rating
Vir wat jy betaal en wat jy kry. Nie weer nie.
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For what you pay and what you get. Not again.
The overall impression of the grounds falls far short. The grass was long and everywhere on the grounds there were piles of garden waste and plastic bottles. The impression is that it is unkempt. The restaurant no longer exists. The shower curtain I reported broken was never looked at. We were in the Stable units for two days and it was never cleaned, not even our coffee mugs were washed. Thank you but no thank you the first time but also the last time. It is not value for money.
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Anonymous Guest - Aug 2020
Overall rating
It sounded and felt like the cars and trucks were driving through our bedroom.
The small town of Zanzibar has an enormous amount of noise pollution because it lies on a very busy road. We hardly slept the first two nights. There are no cleaning tools like broom or mop to clean. We asked for a broom because it is a self-catering unit and the lady said they don't provide any brooms. The braai is not cleaned and the ashes are not removed, so the ashes are blowing everywhere on the porch with the only chairs. There are only two beach chairs in the house and the house is for 4 people. So you have to sit inside but on the beds. No closet or shelves to store clothes. No storage space for food in kitchenette. No towel in bathroom for hands. One small pan to make breakfast in. The playground, climbing frame and swing are very dangerous for children because they are not maintained. This is definitely not a peaceful self catering unit and we would not recommend it to others, especially for the price.
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Judy R - Jan 2020
Overall rating
Eienaars was baie vriendelik, maar is ietwat teleurgesteld in die plekkie!
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Owners were very friendly, but are somewhat disappointed in the place!
Upon arrival, the lady / worker who accompanied us to our room had a mouthful of food and I had to wait for her to chew and swallow before greeting me, but was very friendly then. Rooms were dusty and smelled stuffy. There seems to be no maintenance done. The sink's plug was broken, water ran through even though the plug was closed and had to wash the sink first due to dustiness. The curtains hung half-mast, half the curtain was not hooked to the arrangement. At the wall plug next to the bed it was dusty and full of cobwebs. We also didn't want to turn the shower taps too much because it looked like it was going to fall off at any moment, shower curtains are also out of fashion for a long time and a big no no, everyone grins when glued to people while you shower. A wet towel was behind the bathroom door, not sure if it was from previous guests or perhaps a towel that was cleaned. The security guard at the gate was also not always on his post and we had to press the stop several times before there was a response. We were at a wedding on Saturday night and had arranged with the guard in advance that we would arrive late. We waited for a while before the gate, it was midnight and pitch dark, definitely a danger to the country we were staying in.
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Shangrila-Innibos Country Lodge 's response
Goeiemiddag Judy
Dankie vir jou terugvoering. Ons beskou dit in 'n positiewe lig en gaan verseker aandag daaraan gee. Lynette het 'n operasie ondergaan wat ongelukkig nie geslaagd was nie en waarvoor sy binnekort vir 'n opvolg operasie sal moet gaan. Ons het reeds besef dat ons 'n persoon sal nodig het om haar te vervang, en het ons so pas 'n persoon aangestel wat baie deeglik gaan omsien na die "housekeeping", algemene instandhouding, tuine asook die sekuriteite hek en wag.
Ons vra egter opreg om verskoning vir die ongerief gedurende julle verblyf.
Hartlike groete
Shangrila-innibos
Bestuur en Eienaars
John O - Dec 2019
Overall rating
Lekker in die bos.
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Nice in the woods.
Warmly received by housekeepers. Very helpful, beautiful wooded area with abundant birdlife and lovely vegetation.
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Tobie R - Nov 2019
Overall rating
Goet geleë en baie netjies is dit verseker top waarde vir die geld.
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Well located and very tidy, it is certainly top value for money.
The unit was clean, tidy and modern. The pool was spotless and the surroundings well maintained. We took advantage of the presentation of a breakfast which was of a high standard.
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Shangrila-Innibos Country Lodge 's response
Dankie vir die terugvoering Tobie. Ek is bly om te hoor julle het die Manor Main so geniet sowel as die res van die Lodge en die ontbyt. Ons hoop verseker om julle weer by ons te kan ontvang in die toekoms.
Vriendelike groete
Eienaars en span
Anna-marie M - Oct 2019
Overall rating
Pragtige plek, wonderlike mense!
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Beautiful place, wonderful people!
Very nice and cute place! Will stay there again!
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Shangrila-Innibos Country Lodge 's response
Hi Anna-marie,
Julle is enige tyd welkom ons sien uit daarna om julle weer by ons te ontvang - veral in die somer wanneer ons reen gehad het, sodat julle kan sien hoe mooi die natuurskoon hier kan wees.
Vriendelike groete
Sarel & Lynette Erasmus
Trude C - Aug 2019
Overall rating
Fantasiese waarde vir jou geld.
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Fantastic value for money.
I rave about the place. If it is so beautiful in the Winter, I would really like to see it in the Summer! Great forest experience with everything you need!
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Graham E - Aug 2019
Overall rating
Dit was baie rustig en het dit baie geniet.
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It was peaceful and we enjoyed it very much.
Awesome for bird lovers!
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Marlene V - Jul 2019
Overall rating
Baie vriendelike mense en baie goeie diens. Baie mooi plek en die dame wat my gehelp bespreek het, ken haar storie.
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Very friendly people and very good service. Very nice place and the lady who helped me book knows her story.
We had a nice stay, it was clean and the people there are very friendly and helpful. They explained us where we could go to have a good time. We will definitely go there again!
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Shangrila-Innibos Country Lodge 's response
Goeiemiddag Marlene,
Dit was 'n voorreg en groot plesier om julle by ons te kon ontvang het. Hoop om julle sommer binnekort weer te sien!
Vriendelike groete
Sarel & Lynette Erasmus
Anita F - Nov 2019
Overall rating
Lekker oorslaapkamers as jy Harties wil verken.
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Nice spare bedrooms if you want to explore Harties.
We checked into the French stables. Beautifully furnished and spacious. Ideal place for overnight stay. The traffic on the main road was a bit of a problem during the day but during the evening it was not a problem. Very nicely maintained garden and the peacocks that show off make it special.
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Shangrila-Innibos Country Lodge 's response
Beste Anita,
Baie dankie vir die terugvoer.
Ja, die verkeer is 'n bietjie van 'n probleem op die oomblik - daar is 'n nuwe hoofweg wat in aanbou is wat die Lanseria verkeer direk gaan verbind met die Rustenburg hoofweg. Ons inligting is dat dit teen die einde November '19 voltooi sal wees wat die verkeer aansienlik by ons gaan laat afneem.
Ons hoop om julle weer iewers in die toekoms by ons te kan ontvang.
Vriendelike groete
Shangrila-Innibos Bestuur
Demi F - Aug 2019
Overall rating
So tuis soos by jou eie huis.
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As at home as at your own home.
We had the best time at Shangrila-Innibos. The two owners were so friendly and helpful. It is quiet, neat and clean. There were cute animals such as dogs, cats, peacocks and chickens as well as bunnies with the most beautiful manners and very tame. I will definitely stay here again in the future. Thank you very much for the cute place and all your effort.
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Shangrila-Innibos Country Lodge 's response
Baie dankie Demi vir die terugvoering dit maak alles beslis die moeite werd. Dit sal vir ons 'n voorreg en 'n plesier wees om julle weer hier te kan verwelkom hoor!
Vriendelike groete,
Sarel en Lynette
(Eienaars)
Taryn-lee P - Sep 2019
Overall rating
Okay stay.
Shangrila-Innibos Country Lodge 's response
Hi Taryn-lee
Our sincere apologies for the noise from the animals - it's breeding time at the moment and that's why the males are behaving more loudly than normal - we are aware of the problem and are busy making some plans to move them to another area for the duration of the breeding season. Thanks for visiting us and we hope to see you again sometime in future.
Warm regards
Shangrila-innibos
Management
Karen N - Apr 2019
Overall rating
Rustig.
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Restful.
Room was neat and clean. Drove around during the day and only came to sleep at night. Good security.
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Shangrila-Innibos Country Lodge 's response
Baie dankie vir die terugvoer, Karen. Ons doen wat ons graag wil doen en sulke aanmerkings maak alles die moeite werd.
Rochel C - Oct 2019
Overall rating
Neat and pretty.
Shangrila-Innibos Country Lodge 's response
Hi Rochel,
Yes, that would have been ideal, but seeing that our focus is on affordability it doesn't meet the criteria - but we will certainly consider it with the climate change that we are now facing.
Kind regards,
Shangrila-Innibos Management
Annalie R - Jul 2019
Overall rating
Bitter lekker, kan nie wag vir volgende keer nie.
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Very nice, can't wait until next time.
See stars.
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Shangrila-Innibos Country Lodge 's response
Baie dankie vir die terugvoer, Annalie. Dit maak alles die moeite werd.
Vriendelike groete,
Shangrila-Innibos
Louise P - Apr 2019
Overall rating
Peaceful and truly in the bush.
Bernice G - Feb 2019
Overall rating
Ontspan!
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Relax!
We really enjoyed the overnight stay. Very basic, but very friendly and more than enough for one night. We forgot coffee and hostess made a plan very quickly. House between the trees was also very nice! Will stay there again.
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Yolanda O - Dec 2019
Overall rating
Het baie lekker daar gekuier. Die eienaar is 'n ster.
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Had a great time there. The owner is a star.
See stars.
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Shangrila-Innibos Country Lodge 's response
Dankie vir jou terugvoering Yolanda, dit was baie aangenaam om julle by ons te kon ontvang het. Jammer ek kon julle nie sien nie, aangesien ek nie "mobile" was na my operasie nie. Hoop om julle weer iewers in die toekoms by ons te verwelkom.
Vriendelike groete
Sarel & Lynette Erasmus
Remco P - Mar 2019
Overall rating
Nice spots.
Anonymous Guest - Sep 2019
Overall rating
Nice and quiet.
Very calm. Enjoyed all the animals. Friendly people.
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Dirk V - Mar 2019
Overall rating
Moeite werd en waarde vir geld.
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Worth the effort and value for money.
Very centrally located, neat and clean. Self catering unit has all basic necessities. However, it would be greatly appreciated if a microwave oven would also be available in the future - it would make life much easier. Two-disc dusters are a thing of the past!
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Grace S - Oct 2019
Overall rating
Het slegs oorgeslaap, was daar vir besigheid.
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Only slept there, was there for business.
Would recommend opening a tuck shop. After a long day we had to drive out again to buy soft drinks.
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Shangrila-Innibos Country Lodge 's response
Goeiedag Grace
Jammer dat julle moes uitry om koeldrank te gaan koop het - as julle net gevra het sou ons julle gese het dat ons wel 'n paar koeldranke en ys aanhou vir noodgevalle - omdat ons so naby aan al die geriewe hier is, is dit nie lonend om 'n "tuck shop" aan te hou nie - die Bosveld winkeltjie is loopafstand van ons af en Spar minder as 1.8km.
Nietemin - dit was lekker om julle te ontmoet het en ons hoop om julle weer te sien as julle hier verbykom.
Vriendelike groete!
Sarel & Lynette Erasmus
(Eienaars)
Nazreen H - Oct 2019
Overall rating
Very nice place; however, maintenance is lacking.
Shangrila-Innibos Country Lodge 's response
Hi Nazreen,
Thanks for your feedback. Yes, we are praying for rain, the drought from the last 2 - 3 years, as well as the severe heat, is taking its toll on the entire environment. Most people don't realize how serious the effect of the drought is until they visit the North West province. Our hearts are breaking if we look at the past photo's how lush and green everything was. Please keep us in your prayers not to mention all of the farmers in the area.
Warm regards
Shangrila-Innibos management
Anonymous Guest - Aug 2019
Overall rating
Peaceful nature environment
Delicious and relaxing.
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Jan D - Mar 2019
Overall rating
Ok.
Gideon K - Mar 2019
Overall rating
Met tye ongemaklik. Ek dink Shangrila-Innibos kan beter!
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Awkward at times. I think Shangrila-Innibos can do better!
The accommodation is not bad but I would like to make some recommendations (I think everything in the unit should be checked before guests arrive). 1. The bathroom door hook hangs on one screw. 2. Some of the pots' lids do not have knobs on them - just the empty screws, this makes them very difficult to handle. 3. The one plug in the kitchen (right) lets the power "trip" when you push in Stofie's plug. 4. The sliding door is loose on the right side (the whole door just pushes to the left when you try to close the door, which can be quite difficult. 5. There was only one cardboard - this could have been checked beforehand. 6. The blinds make not well closed, so in the evening, if the lights are on, any person can look in (e.g. kitchen). 7. Sunday morning was awkward for my friend. He went to the bathroom and the toilet struggled to flush. He had to flushed more than once. The effects spilled into the bath. He was obviously very horrified and embarrassed and I was then unable to use the bathroom at all. I'm not sure how it works but there was something wrong. Do the tanks and pipes checked often enough? 8. Our neighbors were incredibly noisy until after 24h on Saturday night. I don't know if the grounds are patrolled - security might have followed up? (We probably could have reported it too.) 9. Reception was friendly but half disinterested and so-so when we dropped off the key, even after we got the b called adkamer case. 10. I think that some maintenance work could be done from time to time, definitely including the honeymoon suite we stayed in (from March 1-3)! We are not newlyweds, but if I was so upset about small things that are really just easy maintenance work, I can only imagine a young bride who has to struggle with e.g. saucepans without lumps. I would not recommend the honeymoon suite! The tent option looks better now.
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Bianca D - Mar 2019
Overall rating
Rustige atmosfeer.
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Calm atmosphere.
We enjoyed it very much, the staff were very friendly and helpful. I would go back there again anytime, the only thing they need to work on is to just clean the bathroom before the guests arrive because there were an awful lot of cobwebs which made it look untidy.
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Potipoti N - Dec 2019
Overall rating
Bad attitude.
Shangrila-Innibos Country Lodge 's response
Hi Potipoti, thank you for your comment.
Yes, we do have to take everybody's privacy into consideration - if everyone starts playing there own music as loud as they can - what is going to happen. Therefore each and every guest that check-in receives a copy of our house rules and of which the first important note is that about the noise levels.
There are families with small babies and children as well as elderly guests who need to go to sleep at a certain time as we are a family orientated Lodge. There are some places that don't allow any music at all. At least we say that you can play your music as long as it doesn't disturb your neighbour and also that it must be switched off completely at 22:00 at night which is fair towards the other guests. We trust that you will understand the situation in a better way from this perspective.
Kind regards,
Shangrila-innibos
Management
Anonymous Guest - Mar 2019
Overall rating
Good enough for one night.
Good enough for an evening. No entertainment, either WiFi or television. The "aircon" blows wind but does not cool the air.
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Anonymous Guest - Dec 2019
Overall rating
Theresa P - Sep 2019
Overall rating
Mixed feelings.
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Mixed feelings.
We were late due to traffic. The owners were waiting for us which helped a lot ─ check in was very quick, the people are friendly and helpful. But the other guests were very busy and played loud music until one in the morning. We also had no privacy. Everyone walked through our campsite and then we complained and put up barrier tape that helped. I was only able to go to bed the last night after 3 when the other guests stopped by and screamed. Otherwise we had a nice stay.
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Shangrila-Innibos Country Lodge 's response
Goeiedag Theresa,
Ons is regtig jammer oor die ander gaste se geraas wat julle uit die slaap uit gehou het - hulle was wel baie deeglik aangespreek gewees toe dit onder ons aandag gekom het. Dit is egter 'n moeilike situasie, aangesien sekere kulture meer luidrugtig praat as ander en klank veral in die nag erger klink en verder trek as in die dag. Ons het hulle egter baie duidelik attend gemaak op die ander gaste se privaatheid wat ten alle tye gerespekteer moet word - nie dat dit 'n verskoning is nie, maar dit was hulle 1ste keer dat hulle op 'n Lodge/vakansie plek oorgebly het - hopelik sal hulle dit verstaan en onthou wanneer hulle weer oorbly op 'n soortgelyke plek.
Die kwessie van die ander gaste wat deur julle kampeerplek geloop het gaan ons beslis aandag aan gee, deur reelings aan te bring sodat dit nie weer sal gebeur nie.
Dit was lekker om julle te ontmoet het en veral julle oulike en goed gemanierde kinders.
Vriendelike groete
Sarel & Lynette Erasmus
(Eienaars)
Chanté V - Apr 2019
Overall rating
Shangrila-Innibos het 'n terugbetaalbare deposito gevra, maar na twee weke dit nog nie terug betaal nie.
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Shangrila-Innibos asked for a refundable deposit, but after two weeks it still hasn't been paid back.
See stars.
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Shangrila-Innibos Country Lodge 's response
Ons vra om verskoning vir die laat terugbetaling van die breekdeposito, Chanté. Ons het ongelukkig 'n persoon in diens gehad wat ons baie skade berokken het veral wat die terugbetaling van die breekdeposito's aanbetref wat sy nie betyds deurgegee het om terugbetaal te word nie. Gelukkig is sy nie meer in ons diens nie en is hierdie probleem deeglik aangespreek.
Ilinda S - Mar 2019
Overall rating
Nie waarde vir geld nie.
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Not value for money.
Accommodation was not value for money at all. Bath facilities were extremely poor. Mattresses that children had to sleep on were super thin. Small children could not sleep on the bunk beds there were no sides to prevent them from falling off.
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Kaitlinn M - Jun 2019
Overall rating
Too expensive for what you get and security guard not very vigilant.
Anonymous Guest - Jun 2019
Overall rating
Would not recommend at all.....
Poor lighting outside where your vehicle is parked up to the wooden deck. General impression....reception very nice.....however can't say the same vd rest vd resort.
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Pieter D - Jun 2019
Overall rating
Misleidend.
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Misleading.
Located on main road. Noisy
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Schalk B - Mar 2019
Overall rating
Swak! Erg teleurgesteld vir die prys wat jy betaal.
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Weak! Very disappointed for the price you pay.
Be careful what you see on the website. It's not nearly as pretty. Place was neglected. We checked into the French Stables and checked out the next morning. The first stable's bed was broken and we were then moved to another stable whose bedding was dirty. There was no hot water that night as well as the next morning. There were other people in the stables too and no one had hot water. Went to report it the next morning to find out they never turned on the geyser and this after notifying me by phone and text of my booking and arrival. I saw that there was poor management and supervision and control and for those reasons we checked out. I have been struggling for almost 3-4 weeks to get my money back from them because it is excuses upon excuses and when they did pay back it was only a little more than my damage deposit. This after I paid the entire stay in advance. I say again, think carefully. No what, they will never see me again and in no way recommend me unless there is a drastic change regarding management etc.
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Shangrila-Innibos Country Lodge 's response
Goeiedag Schalk,
Baie dankie vir jou terug voer.
Die geyser was alleenlik af omdat daar beurtkrag was. Ons vra groot om verskoning daarvoor.
Jy het sover nog net R1000.00 terug ontvang omdat ons wag vir die agentskap om ons terug te betaal vir jou bespreking. Ons het gedink ons doen jou goed om solank R1000.00 oor tebetaal uit ons sak omdat ons nog nie die hele kanselasie proses met die agentskap deurgegaan het nie. Ek is bitter teleurgesteld in jou opmerkings en gaan dit verder opneem.
Groete,
Shangrila-Innibos
Riaan V - Feb 2019
Overall rating
Sal glad nie aanbeveel nie.
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Would not recommend at all.
Not value for money at all. Place is neglected and als is bad quality. Not a friendly welcome and you struggle to get in and out of the place, because the gate is locked all the time and you have to wait for someone to notice you to come and close it. There is a number at the gate that they say you should call, but the cell phone is off.
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Laurinda V - Dec 2019
Overall rating
Slegste ondervinding van my lewe.
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Worst experience of my life.
We are bitterly disappointed in the place we booked. We arrived here and were greeted by one of the cleaning ladies. When she took us to the room it was still dirty, but the worst was the carpet is very dirty and the headboard of the bed. Looks like it hasn't been washed in 10 years and my room at home is cleaner. So we're not going to stay here. I have a 3 month old baby and it is very unhygienic for her. The place creates a good impression on the photos you see, but when you come here it is a completely different picture. No person wants to sleep in a dirty room. There is also no parking in the shade or near the room. The braai facilities are also just a pathetic steel braai. It's not even private. It was our 2 year wedding anniversary and we wasted R1000 worth of fuel.
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Shangrila-Innibos Country Lodge 's response
Dankie vir jou terugvoering Laurinda. Net 'n paar feite van ons kant af - die dame wat julle ontvang het is die hoof van al die skoonmaak personeel wat ook soms behulpsaam is met die ontvangs en afsien van gaste. Dit was nie sy wat julle (jou) na die kamer toe geneem het nie, maar een van die mede-eienaars wat jou 'n guns probeer bewys het deurdat jy genoem het dat julle vleis in die motor het wat so vinnig as moontlik in 'n yskas moes kom. Die dame het jou vriendelik daarop gewys dat die inklok-tyd vir julle - soos ook duidelik op die bevestiging geskryf staan wat julle per e-pos ontvang het voor die tyd, vanaf 14:00 is, aangesien die gaste wat net voor julle bespreek was (en waarvan die terugvoering hieronder verskyn) teen hulle geregtelike tyd van 11:00 uitgeklok het en dat die skoonmakers besig was om die kamer skoon te maak en voor te berei vir julle en dat dit teen 14:00 gereed sou wees, maar sy het ook aangebied om dit so gou as moontlik in gereedheid vir julle te probeer kry het. Onthou julle het net na 12:00 hier opgedaag wat omtrent 2 ure te vroeg vir julle inklok tyd was. Die eienaar het ongelukkig die fout begaan om jou soontoe te neem om jou vleis solank in die yskas te gaan sit het terwyl die span hulle bes sou doen om die kamer so gou as moontlik gereed te gekry het vir julle. Wat daarna gebeur het was absoluut ongevraagd en uit plek uit. Eers het jou man gese dat dit nie die eenheid is wat julle bespreek het nie, en toe ek julle die skriftelike bespreking wou wys het hy erken dat dit wel die oornag kamer is wat julle self bespreek het. Daarna was dit die storie oor die "vuil" kopstuk wat ons ook aan julle verduidelik het dat ons gebruik maak van 'n baie sterk stoomskoonmaker wat terselfdertyd, was & droogsuig. Dit is 'n ligte kleur kopstuk en die mat is nog ligter van kleur wat enige merk onmiddelik wys. Ons gebruik hierdie stoomskoonmaker elke keer sodra die kamers verwissel waar en wanneer dit ookal nodig is. Verder is die lugreeling direk op die kopstuk gestel wat die droogmaak-proses aansienlik verkort indien dit nodig is. Die braai waarna jy verwys is 1 van omtrent 20 losstaande braai's wat ons gebruik by al die oornag kamers en eenhede, aangesien die gaste daarvan hou om dit rond te dra en te sit op verskillende plekke in die tuin of waarookal hulle wil braai. Die kamer en sy braaiplek is 100% privaat met sy eie ingang en stoep en ook vir die feit dat daar geen ander oornag kamers langs dit is nie. Ons het nog geen probleem gehad met enige van die vorige gaste oor die parkeerplek nie - daar is genoegsame, veilige parkering asook 'n beton paaidjie na die kamer sonder enige trappe of hindernisse en wat boonop goed belig is in die aand.
Ons is teleurgesteld oor julle optrede en voel dat dit werklik totaal onnodig en ongevraagd was. Indien julle teen die inkloktyd van 14:00 sou opgedaag het soos julle veronderstel was, sou die kamer gereed gewees het en sou hierdie onaangename insident nie plaasgevind het nie. As gevolg van hierdie gebeurtenis het ons ons inklok- en vertrektye baie strenger aangepas vir enige toekomstige besprekings.
Lizelle S - Nov 2019
Overall rating
Absoluut power.
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Absolutely powerful.
No way will visit again.
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Shangrila-Innibos Country Lodge 's response
Goeiedag Lizelle,
Dankie vir die terugvoering. Dit was 'n plesier om julle by ons te ontvang het en ons voel ook dat julle die verblyf baie geniet het. Jammer dat jy ongelukkig is omdat jy nie die 1 x nag se betaling kon terugkry omdat julle vroeer vertrek het nie. Ons het jou vriendelik daarop gewys dat alle gastehuise, vakansieoorde, Lodges, Hotel , Lugrederye ens. kansellasie klousules het a.g.v. administrasie kostes ens. wat die gaste nie altyd kennis van dra nie.
Vriendelike groete Shangrila-innibos Bestuur
Stephani V - May 2019
Overall rating
Onaangenaam.
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Unpleasant.
The unit was very dusty, there were dead spiders in the kitchen drawers, bedding smelled like dust, table cloth over the table had one big hole, TV remote didn't work. There are chickens in the yard that are already raging at 2 am and they just don't stop. It is advertised on the website that there is a restaurant, but it is not operational. The photos are not an accurate representation of what you get. Our breakage deposit was only paid back after 8 days after many calls and many excuses. It is supposed to be paid back within 2 to 3 days according to the booking confirmation. Overall a very unpleasant stay.
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Shangrila-Innibos Country Lodge 's response
Beste Stephani,
Ons neem kennis van jou terugvoer en sien dit as positiewe tog opbouende kritiek waaraan ons verseker aandag sal gee.
Sover dit die breekdeposito aanbetref: ons het ongelukkig 'n persoon in diens gehad wat nie haar pligte nagekom het soos sy veronderstel was om te gedoen het nie deur die opdrag betyds deur te gee vir die deposito om terug betaal te word nie. Sy is gelukkig nie meer in ons diens nie.
Groete,
Shangrila-Innibos
Sharlene J - Dec 2018
Overall rating
Asemrowend.
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Breathtaking.
Friendly service, quiet place, clean and tidy. Beautiful animals and nature.
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Lizette P - Oct 2018
Overall rating
Heerlik gewees.
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It was wonderful.
The stay was wonderful and we really enjoyed it. Thank you very much.
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Carla B - Aug 2018
Overall rating
Fantasties!
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Fantastic!
Had a great time there, was very peaceful. Feel close to nature! Definitely recommend it!
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Theo L - Jul 2018
Overall rating
Baie goed, gerieflik, vriendelikheid by ontvangs en personeel!
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Very good, comfortable, friendliness at reception and staff!
Will definitely stay here again with family included and make use of massage!
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Maretha S - Jun 2018
Overall rating
Was lekker.
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It was nice.
Just think they can pay attention to the beds, mattresses must be replaced.
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Shangrila-Innibos Country Lodge 's response
Dankie vir die terugvoering Maretha, ons sal verseker aandag daaraan gee.
Vriendelike groete
Bestuur
Sunet G - Jul 2018
Overall rating
Indien ons vir iets gevra het was ons altyd gehelp.
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If we asked for something we were always helped.
The unit with sleeping space for 8 people is just not completely self-catering. Furthermore, we enjoyed the sleeping place, braai area, animals, breakfast and spa.
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Louise H - Oct 2018
Overall rating
Pragtige natuurskoon en vriendelike mense.
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Beautiful scenery and friendly people.
We were a small family of 12. Some of us stayed in rooms and some of us in chalets. We were in a caravan. Friendly welcome. Staff helpful. Site neat. Caravan pitches between trees and near swimming pool. Kitchen and bathroom conveniently close to parking. Our caravan cupboard packed up and the staff offered to take the meat, salads etc. to store in the fridge at the office. We appreciate it very much. The peacocks are beautiful. Just a pity they activate the alarm at night and then sirens go off. It also bothers you when you want to sleep. Other than that, have a good time.
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Louise S - Jul 2018
Overall rating
Fantasties.
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Fantastic.
The accommodation was outstanding. Very neat and clean.
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Lorraine V - Aug 2018
Overall rating
Lekker gebly!
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Nice stay!
We were a group of girls who broke away for the weekend. We felt safe and the place was clean and tidy. The only downside is that it is against the road so you can clearly hear the traffic (especially at night). There is also only basic cutlery (which is advertised as such). We forgot our corkscrew and unfortunately there wasn't one available. We still definitely got value for money.
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Dirk V - Mar 2018
Overall rating
Baie rustige bosveld atmosfeer wat jou lekker laat ontspan!
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Very peaceful woodland atmosphere that lets you relax!
It is a very neat and peaceful environment with a very central location in relation to the places to visit and attractions. We were received and welcomed in a friendly and professional manner. Although we stayed in the bush tents it was neat and clean. The bathroom and kitchen facilities contained everything needed. If possible, it may be recommended that a way can be found to provide more security in relation to the locking of the tents can be granted and perhaps a sharper light inside the tent that can be switched on when needed. However, this is just a personal opinion and may not be a problem for other people!
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Shangrila-Innibos Country Lodge 's response
Baie dankie vir die mooi terugvoer.
Sal vir seker na die beligting ens kyk.
Vriendelike groete,
Maryna
Shangrila-innibos
Anonymous Guest - May 2018
Overall rating
Tidy.
Clean and tidy. Very quiet there. Would have liked thicker bedding, especially in winter.
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Anonymous Guest - Feb 2018
Overall rating
Pleasant for one night's sleepover.
Some of the lines were just too much. You may not swim after 8, you may not move around the premises after 9. Sleeping over one night is fine, but not longer.
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Susan K - Apr 2018
Overall rating
Pragtige kampterrein en veilig.
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Beautiful campsite and safe.
The weekend was lovely except that we got completely rained out. Only thing I would change at the camp is another toilet. 1 toilet for 12 people is a bit bad.
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Anonymous Guest - Dec 2018
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Willene V - Jan 2018
Overall rating
Ons was nie baie beïndruk met die verblyfplek nie.
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We were not very impressed with the accommodation.
The accommodation looks better in the photos than in reality. The beds' mattresses are in poor condition and we couldn't get a proper night's rest.
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Marlene V - Dec 2018
Overall rating
Was net jammer die plek was nie so skoon nie.
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Just a pity that the place wasn't so clean.
See stars.
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Ami H - Mar 2018
Overall rating
Pity about rooms being so close to a main road, but over all pleasant.
Read moreIan L - Oct 2018
Overall rating
Kamers is baie netjies.
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Rooms are very tidy.
The accommodation is very neat and clean. The garden needs attention and maybe more than one worker to keep the place clean and to guard the gate.
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Anonymous Guest - Apr 2018
Overall rating
The place appears somewhat neglected.
Although the basics were provided, they were limited in our chalet. E.g. crockery in self-catering unit, only 2 plates, cutlery and glasses. No other items, such as tongs, salt/pepper jars/braai tray or something to put cooked meat in. No pan or anything to make breakfast. No dish towels. Bath towels only, not smaller towels for hand washing. As I say, not dirty or anything, but rather poorly equipped. Price of R1050 per night quite high compared to other places in the area for less or more or less the same price, but better equipped.
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Anonymous Guest - Sep 2018
Overall rating
Peacocks made a terrible noise at night, as well as constantly walking on the roof of our sleeping place. Couldn't sleep at all
See stars.
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Lizelle D - Sep 2018
Overall rating
Vuil, geen ventilasie in vertrekke nie.
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Dirty, no ventilation in rooms.
I would not recommend anyone dirty, no ventilation in rooms. Kitchen poorly equipped.
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Martha Susanna V - Dec 2017
Overall rating
Ons wou nie huis toe gaan nie. Ons wil nog langer bly!
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We didn't want to go home. We want to stay even longer!
Many thanks to Shangrila-Innibos' management and staff for your friendly service. Your place is beautifully clean and very safe and the place is peaceful with your beautiful nature. My children really enjoyed the pool. We will definitely visit you again. The price was very affordable and we really enjoyed our time. Merry Christmas and Happy New Year to one and all and thank you for people like you with such beautiful places like yours.
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Susan M - Nov 2017
Overall rating
Was baie lekker, en rustig. Sal enige tyd weer terug gaan.
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Was very nice, and peaceful. Will go back again anytime.
Was received very kindly, our honeymoon suite was very neat and beautiful. Ideal getaway for a couple.
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Nincke D - Jun 2017
Overall rating
Rustig.
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Relaxing.
Very impressed by the place, the owners were friendly and helpful.
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Thabo N - Jan 2017
Overall rating
Very close to Hartebeesport Dam.
Hans F - May 2017
Overall rating
Dit was n vinnige besoek, maar ons sal beslis weer by Shangrila-Innibos wil tuisgaan.
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It was a quick visit, but we would definitely like to stay at Shangrila-Innibos again.
Our unit was adjacent with 2 other units, the guests next door prayed at night and kept us out of sleep for a bit, will ask for a separate chalet next time.
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Dorette J - Jan 2017
Overall rating
Rustig.
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Peaceful.
Peaceful, clean, neat camping spaces. Location is just to close to a busy road that makes a noise at bed time, but had a great time!
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Ilse V - Dec 2017
Overall rating
Baie lekker.
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Very nice.
Very nice. Guests just a little noisy after 2 in the morning.
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Niquita K - May 2017
Overall rating
A memorable experience, easy, safe, clean and overall an enjoyable environment!
Christine V - Apr 2017
Overall rating
Baie vriendelike, aangename mense.
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Very friendly, pleasant people.
And the tranquility of the place is the reason why we will visit Shangrila-Innibos again.
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Willem S - Jul 2017
Overall rating
Die mense rondom chalets raas verskriklik en tot laat.
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The people around chalets make terrible noise and until late.
My family and I were very unhappy. Our neighbors next to the chalet made noise until late in the evening, we had to call the owner many times to ask the guards to silence the people. The pool has no water in it. The place to stay was very nice.
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Shangrila-Innibos Country Lodge 's response
Die swembad het onderhoud ondergaan tydens u verblyf. Die gaste wat nie die reëls van die Lodge eerbiedig het nie, was telkemale aangespreek daaroor en ons vra om verskoning vir hul onbedagsame gedrag.
Pascale P - Nov 2017
Overall rating
Eenvoudig, sal net een aand hier kan bly.
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Simple, will only be able to stay here one night.
The room we booked (Log Cabin) was a cute room with its own braai area. The room is quite small for 2, but the bed and room decorations are nice. Attention to beauty can be improved. There are many cobwebs in the corners of the room. We booked the room with breakfast included - the breakfast was very disappointing. Guests were not given the option to choose what food they wanted to eat and the food was scooped up for you: 1 small piece of bacon, 1 fried egg, half a sausage, salad, a plate of biscuits with cream and a banana. My companion and I would have preferred if the food was laid out and we could choose what we wanted to eat. The food was very plain, tasteless and did not meet our expectations. This destination has potential but unfortunately did not live up to our expectations.
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Shangrila-Innibos Country Lodge 's response
Dankie vir die terugvoering. Dit sal verseker ons aandag geniet.
Anonymous Guest - Oct 2017
Overall rating
Tent houses are unkempt and the bathroom needs attention.
See rating.
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Riëtte D - Dec 2016
Overall rating
What an awesome place!
Bernadine F - Apr 2016
Overall rating
Waarde vir geld. .
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Value for money. .
Value for money.
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Shangrila-Innibos Country Lodge 's response
Baie dankie vir jou positiewe terugvoer, Bernadine. Ons hoop om julle gou weer hier by ons te verwelkom.
Vriendelike Groete
Shangrila innibos
Magda M - Feb 2016
Overall rating
Dis lekker rustig en stil en mooi daar.
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It's nice and quiet and beautiful there.
I will go there again as soon as I can get the opportunity.
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Colleen V - Feb 2016
Overall rating
Fantastiese rusplek.
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Fantastic resting place.
Very safe, clean and beautiful vacation spot. All the people are terribly lovely and friendly. Will definitely go there again and again.
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Noeleen B - Feb 2016
Overall rating
Rustig.
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Restful.
The resort is very beautiful and peaceful. It feels like you are in another world when you are there. I would go back again for a second visit anytime.
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Shangrila-Innibos Country Lodge 's response
Baie dankie Noeleen - alle eer aan die Skepper van die pragtige natuurskoon wat ons hier kan geniet. Dit is vir ons 'n voorreg om dit met pragtige gaste soos julle te kan deel.
Myrtle R - Jan 2016
Overall rating
Lovely, will definitely go again.
Petro B - Jan 2016
Overall rating
Value for money, nice getaway!
Shangrila-Innibos Country Lodge 's response
Your comment is much appreciated Ockert we will certainly convey this to our staff as well.
Hope to see you again sometime in future.
Kind regards
Sarel & Lynette Erasmus
Owners
Mike T - Oct 2016
Overall rating
Oulike wegbreekplek waar ons lekker gekuier het.
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Cute getaway place where we had a great time.
Cute getaway place where we had a great time.
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Lelanie R - Dec 2016
Overall rating
Dit was ontspannend en kommervry.
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It was relaxing and worry-free.
Firstly, I was very impressed by the organised and friendly staff on our arrival. It is very relaxing and restful and we really enjoyed it.
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Margeux H - May 2016
Overall rating
What a lovely and stylish decorated gem of a place, even the campsites are luxurious!
Read moreShangrila-Innibos Country Lodge 's response
Hi Margeux
Thank you for the wonderful comment. It was such a pleasure hosting you. I'm glad you guys enjoyed the sherry. We try our utmost to make our guests feel welcome,we want them to feel at home. We are looking forward to welcoming you back here.
Kind Regards,
Lynette - Shangrila innibos
Betsie S - Apr 2016
Overall rating
Kalm en rustig.
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Calm and peaceful.
The room was clean with everything we needed. The check-in time is 14:00, but we could check in earlier because we had a wedding at 15:00. The next morning we went for a walk. We had a very nice stay.
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Shangrila-Innibos Country Lodge 's response
Hi Betsie
Baie dankie vir jou positiewe terugvoering. Dis vir ons lekker om te weet dat ons gaste dit by ons geniet. Ons probeer altyd ons bes om aanpasbaar te wees en gaste te akkommodeer volgens hulle behoeftes.
Ons hoop om julle gou weer hier by ons te verwelkom!
Vriendelike Groete
Irene Erasmus
Tsele Abel K - Feb 2016
Overall rating
Exquisite nice and quite place with undisturbed natures' touch.
Chris M - Sep 2016
Overall rating
Ons het lekker gebly. Dis naby, skoon en veilig. Ons sal beslis weer by Shangrila-Innibos kom kuier.
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We had a nice stay. It's close, clean and safe. We will definitely visit Shangrila-Innibos again.
We had a nice stay. The children enjoyed the heated pool. We felt very welcome and safe. We will definitely visit Shangrila-Innibos again.
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Shangrila-Innibos Country Lodge 's response
More Chris
Baie dankie vir jou resensie. Ons waardeer die terugvoer. Ons is bly om te hoor dat julle dit geniet het om by ons oor te bly.
Ons hoop om julle sommer gou weer by ons te verwelkom, veral gedurende die somer maande, dan is die tuine lieflik en die kinders kan tot laat buite speel en verken. Baie dankie vir die 5 sterre (veral) op ons sekuriteit. Dit is vir ons 'n baie belangrike punt, in ag geneem, die tye waarin ons nou leef. Ons wil he ons gaste moet veilig voel en kan ontspan tydens hulle wegbreek.
Groete
Shangrila innibos
Mari V - Jul 2016
Overall rating
Baie mooi oord met goeie kampeerstaanplekke in die skaduwee.
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Beautiful resort with good camping spots in the shade.
We had a lovely visit at Shangrila and will stay there again. The stands are excellent and owner very hospitable. The only negative is that the bathroom's roof could be sealed. It was open on one of the seams and leave etc. falls into the basin and into the bathroom. The bathroom then looks dirty and when I first arrived I thought that it hadn't been cleaned.
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Mpho M - Mar 2016
Overall rating
Peaceful surroundings.
Annalise L - May 2016
Overall rating
Baie mooi en rustig.
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Very beautiful and peaceful.
Would have expected a bit more for the price, but believe it's just a difference in taste. Reception and hospitality were excellent. Would have liked the following, but it's probably a matter of expectations: hair dryer, cleaning service every day, shampoo and soap.
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Nellie H - Feb 2016
Overall rating
Clean, comfortable and pleasant.
Deandrie B - Dec 2016
Overall rating
Baie rustig met baie natuur om jou.
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Very peaceful surrounded by nature.
Very peaceful at Shangrila. I really recommend it for older people because there isn't much to do. The rooms are beautifully decorated and you get to see lots of nature.
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Lizette P - Mar 2016
Overall rating
Dit was baie rustig en lekker. Ek sal die geriewe weer gebruik.
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It was very peaceful and nice. I would use the facilities again.
It was lovely and peaceful. I would just prefer a television in the Cozy Cabin Lodge.
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Ratanang S - Mar 2016
Overall rating
The service was good, the owners were so welcoming and friendly.
Audile M - Sep 2016
Overall rating
The children enjoyed the setup very much. I always try to choose adventurous accommodation for the children.
Read moreShangrila-Innibos Country Lodge 's response
Good day Audile,
Thank you for your review. We do apologise for the inconvenience caused with the hair you found on the bed. We do have a resident cat, that likes to creep in and make himself comfortable on the bed. We are aware of this, and always try our utmost to keep him out as staff members move in and out when cleaning, and setting up for new guests to arrive.
We are glad to hear that the children enjoyed the large grounds to explore.
We have really experienced extreme drought conditions, and the cold winter this year, didn't help either. We pray that rain comes our way soon. The gardens are stunning in summer, with all the shady trees providing shelter, and home to hundreds of birds and squirrels.
Hope to welcome you back soon!
Kind Regards
Reinette V - May 2016
Overall rating
Teleurgesteld. Het meer verwag. Nie waarde vir geld nie.
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Disappointed. Expected more. Didn't feel like we got our money's worth.
The bath and toilet facilities weren't private. We didn't have our own key for the gate. There was a lot of traffic noise. 140 birds? We didn't see them.
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Shangrila-Innibos Country Lodge 's response
Dankie vir die terugvoering. Ons verstaan nie die toilette wat oop is nie almal is afgeskort of het 'n deur in. Niemand kan jou sien as jy in die toilet is nie? Privaat geriewe vir alle gaste.
Geen eie hek sleutels word verskaf aan gaste nie a.g.v veiligheids redes. Ons het dit in die verlede gedoen en party gaste wag nie om te kyk of die hekke toegaan nie, hulle maak dit eenvoudig oop en ry net in of uit. Ons bly in 'n misdaad Suid -Afrika en veiligheid is nommer een by ons. Ons het hek wagte wat die hek oop en toemaak vir almal se veiligheid. Ons as eienaars woon ook op die perseel en het al gevind dat party gaste 3 uur die oggend inkom van 'n troue en nie seker maak die hekke maak weer toe nie, of dat daar vreemde voertuie ook agter hulle inry nie.
Die aantal voëls in die omgewing is nie net op Shangrila van toepassing nie (ons hou nie voëls in hokke aan nie) maar dit kom voor oor die hele Hartbeespoortdam area en die inligting word gereeld in tydskrifte en artikels oor Hartbeespoortdam geskryf.
Wat die bos aanbetref, het ons letterlik duisende verskillende tipes bome, plante en struike op die perseel van 10 hektaar. Ons verstaan nie die opmerking nie.
Anonymous Guest - Sep 2016
Overall rating
Chris W - Aug 2016
Overall rating
Innibos is misleidend omdat die plek reg op die hoofpad is en verkeer-geraas aanhoudend was.
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Innibos is misleading because the place is right on the main road and traffic noise was constant.
Innibos is misleading. Very disappointing as I expected silence and night noises. Not the case. The size of the sleeping place is very small. When my wife had to get dressed, I just had to sit outside and wait. Very sorry! The place is right on the main road and traffic noise was constant.
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Shangrila-Innibos Country Lodge 's response
More Chris
Baie dankie vir jou terugvoering. Ons is jammer as jy nie gelukkig was met jou oornag fasiliteit nie. Jy het die kamer aanlyn, op die webtuiste bespreek, en was bewus van die beskrywing (budget overnight room).
Ons het jou ook tegemoet gekom met julle hond wat julle saam gebring het, wat ons nie gewoonlik in ons oornag kamers toelaat nie.
My voorstel sou gewees het dat julle na 'n volle selfsorg eenheid gekyk / geboek het, wat meer spasie bied, asook meer privaatheid en stilte.
Groete
Morne H - Oct 2016
Overall rating
Dis nice, net air-con nodig in kamer.
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It's nice, air conditioning would be nice in the room.
It's basic but OK, the room really needs aircon. It's like a furnace day and night.
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Shangrila-Innibos Country Lodge 's response
Hallo Morne
Ons waardeer jou terugvoering en is reeds besig om kwotasies te kry - julle het dit ongelukkig getref deur op die tydstip hier tuis te gaan toe ons 'n geweldige hittegolf gehad het, maar dit is op ons agenda om te kyk na lugversogings eenhede of sterker waaiers.
Vriendelike groete
Shangrila-innibos
Naude V - Apr 2016
Overall rating
Dit is 'n baie rustige kamp om net heerlik te ontspan met baie privaat staanplekke.
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It is a very peaceful camp to just relax wonderfully with lots of private pitches.
We really enjoyed our stay at Shangrila-Innibos. However, it is not a holiday resort, but a very peaceful campsite and apart from the swimming pool there are not many other facilities. However, it was exactly what we needed and therefore we also thoroughly enjoyed it.
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Francois D - Apr 2016
Overall rating
Ons het lekker oorgeslaap hier.
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We had a nice sleep over here.
See the stars.
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Gullaume C - Oct 2016
Overall rating
Baie onaangenaam.
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Very unpleasant.
The way in which the owners talks about his workers is unacceptable. I asked for a self catering unit and what we stayed over in was something completely different. I think they just really have to describe the units better. But I would rather stay over at another place in future and also advise my friends not to stay here.
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Shangrila-Innibos Country Lodge 's response
Goeiedag Gullaume
Dit spyt ons indien jy nie tevrede was met die diens of die akkommodasie nie.
1) Die navraag wat ons ontvang het van jou af was as volg vir of 'n French stable room of 'n Lallapanzi eenheid. Die Lallapanzi eenheid was ongelukkig nie beskikbaar vir die datum soos versoek nie en het ons jou 'n alternatiewe kwotasie gestuur vir die French stable room. (albei navrae hierby aangeheg)
Die navraag het ook die volgende boodskap gehad wat geen melding gemaak het van 'n selfsorg eenheid nie.
Daar is wel deeglike beskrywings van elke eenheid op die webtuiste.
"Kwoteer my asb net op n slaap plek vir 2 volwassenes en n kind vir Saterdag aand asb"
VIEW ORIGINAL ENQUIRY RECEIVED FROM THE GUEST
Kwoteer my asb net op n slaap plek vir 2 volwassenes en n kind vir Saterdag aand asb
ARRIVAL DATE
Sat, 29 Oct 2016
DEPARTURE DATE
Sun, 30 Oct 2016
NUMBER OF NIGHTS
1 night
Date of enquiry 24 October 2016
Establishment Shangrila-Innibos
Guest Name • Gullaume Clouston (South Africa)
Rooms/Units Requested 1 x French Stable Room 4
2 Adults
1 x Lallapanzi 2
2 Adults and 1 Child (aged 11 yrs)
To: Gullaume Clouston Reference: Date: 26 Oct 2016
________________________________________
Quotation for accommodation at Shangrila-Innibos
This offer is valid until 25 Oct 2016 at 10:00 (South African time)
"Veranderde kwotasie hiermee soos versoek. Ons kan vir julle 'n ekstra enkel bed met beddegoed vir die kind voorsien ( in dieselfde kamer as julle) @ R100 ekstra wat by aankoms direk aan ons betaal kan word.
Vriendelike groete
Shangrila-Innibos"
French Stable Room 4 29 Oct 2016 to 30 Oct 2016: 2 Adults: R890.00 x 1 Night = R890.00 ----------------------------------------------------------------------------- Room Total: R890.00
2) Met verwysing na jou stelling oor die manier waaroor die eienaar van sy werkers praat net die volgende - ons het 'n baie goeie verhouding met al ons werkers van wie al solank as 13 jaar by ons werk en indien jy na van die vorige reviews kyk sal jy al die positiewe opmerkings sien oor die eienaars se vriendelikheid en behulpsaamheid om elke gas se verblyf so aangenaam as moontlik te maak.
Weereens jammer indien julle verblyf nie na wense was nie.
Vriendelike groete
Shangrila-innibos
Su-ritha L - Dec 2016
Overall rating
Uiters teleurstellend.
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Extremely disappointing.
Value for money, customer service and cleanliness do not deserve a star. It was noisy until half past one in the morning and the owner's response to my complaint was of no help. The place was upgraded and did not look like a honeymoon suite at all. It was dirty and full of spiders and there were also broken things in the unit. I feel we should get our money back or at least a portion of it.
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Shangrila-Innibos Country Lodge 's response
Hierdie dame het 9.30 nm hier aangekom en was van die begin af onredelik met my personeel by die ingang. Langs hulle het 8 mense gekuier en sy het my gebel om hulle onmiddellik stil te maak. Ek het my wag gestuur om met die mense te gaan praat. Die mense was toe stil vir 'n rukkie en het later blykbaar weer hard volgens haar begin praat. Daar was egter geen musiek nie. Weer het sy my gebel en gekla dat die mense raas. Ek het die mense toe 'n ultimatum gestel om stil te bly of te ry. Hulle het die Oord toe verlaat om en by 12 uur nm maar weereens het sy gebel. Ek was verbaas want die mense was toe reeds weg. Niemand anders het geraas nie en niemand anders het gekla nie, die oord was stampvol gaste.
Ons is in die bos en hier kan allerhande goggas wees. As daar nou een ou gogga in haar kamer beland het was dit toeval. Sy het ook in ons Honeymoon Chalet gebly wat een van ons beste Chalets is. As ons troues hou bly die bruidspaar daar. Die volgende dag was ons ongelukkig nie op die perseel nie en het sy een van my personeellede sleg gesê. Die personeellid is baie bekwaam en opgelei om die ontvangs te doen.
Die ander goed waaroor sy kla dra ons nie kennis van nie. Dit kan gebeur as mense dieselfde dag uitboek dat daar 'n foutjie is waarvan ons nie bewus is nie maar stel dit so gou moontlik reg as die ander gaste ons daarvan in kennis stel.
Retha H - Aug 2016
Overall rating
Het beter verwag vir die prys.
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Expected more at this price.
The room lacks a few essentials, such as a table, chair, microwave, and soap. Cement floor, old bed, light switches behind bed and unreachable. Large tree with branches covering the roof and enormous seeds drop unto the roof every 5 minutes throughout the day and night! Impossible to get proper sleep.
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Shangrila-Innibos Country Lodge 's response
More Hendrik
Ons is baie jammer dat jy jou tydjie by ons so evalueer. Die kamer wat julle geboek het, was net 'n oornag kamer en nie 'n selfsorg eenheid nie, daarom is daar geen mikrogolf in die kamer nie. Die bedlampies se skakelaars sit op die lampie se staander, en daarom is dit nie nodig om die lampie agter die bed af te sit nie - dit sal heeltemal onvanpas wees om te verwag gaste moet die lampie agter die kopstuk afsit. Die bome se takke was onmiddellik afgesny die oggend en was die res van die tyd nie meer 'n probleem nie.
Groete
Hanli V - Feb 2016
Overall rating
Baie misleidende foto's op die webtuiste.
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Many misleading photos on the website.
We were told breakfast would be provided to us the next morning, but in the afternoon when we arrived we were told sorry big function and they wouldn't be able to help us. The communal fridge does not close properly, the fan in the login cabin does absolutely nothing. Furthermore, the place is very neat.
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Shangrila-Innibos Country Lodge 's response
Oor die ontbyt wat ons nie kon verskaf het die naweek wat julle hier tuisgegaan het nie vra ons weereens om verskoning Hanli.
Dit het gebeur grootliks a.g.v. dringende herstelwerk wat aan die Lapa gedoen moes word waar ons gewoonlik die funksies en troues hou. Die funksie van die 13de Feb moes toe op kort kennisgewing na die gastehuis se ontbyt kamer geskuif word en kon ons as gevolg daarvan nie die ontbyt Sondag-oggend aanbied nie - al die meubels was rondgeskuif vir Saterdag se funksie en kon ons nie so vinnig als weer terug in plek kry nie.
Weereens jammer daaroor. Die yskas wat nie behoorlik seel nie sal dadelik na gekyk word en ons is besig om kwotasies in te kry om of sterker waaiers of lugversorging in die log cabins te kry - neem asb net in ag dat ons op die oomblik landswyd buitengewone weersomstandighede (veral hitte golwe) ondervind wat dit selfs vir die lugverkoelers moeilik maak om behoortlik te funksioneer.
Wat ons egter bekommerd maak is dat jy sê die foto's op die webtuiste misleidend is? Die foto's is deur onsself geplaas en is heel onlangs geneem en is presies dit van elke eenheid wat aangebied word. Laat weet ons asb waarna jy verwys sodat dit reggestel kan word indien moontlik.
Vriendelike groete
Shangrila-innibos
- Capacity: 66 people
- All ages welcome
-
Check-in: 14:00 to 19:00
Check-out: 10:00 - Address: R104 Old Rustenburg Road, Zandfontein, Hartbeespoortdam, 0280, North West
