Ballots Bay - Silver Mist
Review Summary
Ileen B - Aug 2024
Overall rating
Thoroughly enjoyed our stay; looking forward to returning.
Ballots Bay - Silver Mist 's response
Hi Ileen
Ons is bly dat jy en Sarel so lekker gebly het in Silver Mist! Ek hoop julle het die romantiese bad en buite-stort terdee geniet! Sien gou weer!
Basson
Derick H - Aug 2024
Overall rating
Fantastiese plek! Baie netjies & skoon. Vriendelike en behulpsame diens. Dankie!
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Fantastic place! Very neat & clean. Friendly and helpful service. Thank you!
We really enjoyed it!
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Ballots Bay - Silver Mist 's response
Ons is baie bly julle het dit geniet! Ons probeer om internasionale standaard te handhaaf teen pryse vir die plaaslike mark. Ons is trots om baie Suid Afrikaanse gaste by Silver Mist te ontvang tesame met ons Europese kliente!
Ons sien julle gou weer!
Mariska S - Aug 2024
Overall rating
Ons het baie lekker gebly!
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We had a great stay!
We really enjoyed our weekend. The wind was just very bad, but we will definitely come again. The place was nice and clean and nicely decorated. Thank you very much.
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Les M - Apr 2024
Overall rating
5-ster verblyf vir seker.
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5 star accommodation for sure.
The host stayed in touch a lot. We felt like royalty. The view, the room, the bath - something exceptional. Have already recommended to friends and we won't stay anywhere else if I'm in the area again. Absolutely beautiful!
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Asithandile D - Sep 2024
Overall rating
The stay was good, the place was nice and had incredible views.
Ballots Bay - Silver Mist 's response
We appreciate the review and the opportunity to address the concerns raised.
At Silver Mist, we take great pride in maintaining the highest standards of cleanliness. We can assure you that all linen is thoroughly cleaned and replaced between each booking. The claim that linen was reused or dirty is entirely unfounded. We encourage future guests to refer to other reviews that reflect our commitment to cleanliness.
Regarding the broken glasses, these were unfortunately disposed of in the outside bin without being reported to us. We followed up with the guests, as this was the first instance of a guest breaking both a wine glass and a champagne glass. We promptly replaced the broken items by purchasing new sets, as individual crystal glasses are not sold separately. We regret that the guests did not acknowledge responsibility for the breakages.
Additionally, we were happy to accommodate the guests' request for 12 red roses, which we provided at our own expense. However, we did face some challenges during their stay, including a late check-out (1 hour and 45 minutes past the agreed time) and the condition in which the unit was left, with windows open, doors unlocked, and oil on the gas hob and floor.
While we strive to make every guest experience a positive one, this particular experience was challenging for us as hosts. Nonetheless, we remain committed to providing exceptional service to all our guests.
- Capacity: 2 people
- No children allowed
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Check-in: 15:00 to 20:00
Check-out: 10:00 - Address: 34 Imbali Close, Ballots Bay, George, 6529, Western Cape
