Successfully reported
Where are you going?
Add dates
2 Guests
+17

Smiths Cottage

Self Catering

Review Summary

3.2 out of 5from 5 reviews for Smiths Cottage
Cleanliness
3.2/5
Service
2.4/5
Location
3.4/5
Safety
3.8/5
Value for money
3.2/5
Zuko N - Sep 2024
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Zuko N
With friends

Excellent experience.

Excellent service and great hostess.

Smiths Cottage 's response

Thank you so much for taking the time to give such a positive review! We do hope you return.

Smiths Cottage
Mitchell S - Apr 2024
Overall rating
Cleanliness
4/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
4/5
Mitchell S
With friends

Puik, fantasties, tevrede verblyf.

Baie dankie, Smiths Cottage. Ons verblyf was baie baie lekker en sal dit sonder twyfel aanbeveel. Smiths Cottage se ligging is fantasties en jy kan binne 'n paar minute by alles wees waar jy wil. Winkels, vermaak en sport.

This review is being shown in its original language.
Translate to English.

Great, fantastic, satisfied stay.

Thank you very much, Smiths Cottage. Our stay was very very nice and would definitely recommend it. Smiths Cottage's location is fantastic and you can be anywhere within minutes. Shops, entertainment and sports.

This review has been automatically translated using Google.
View original in Afrikaans.

Smiths Cottage 's response

Thank you for taking the time to review us, much appreciated. We are very happy you enjoyed your stay.
All the best with your sport activities.

Smiths Cottage
Sibusiso D - May 2025
Overall rating
Cleanliness
3/5
Service
1/5
Location
3/5
Safety
4/5
Value for money
4/5
Sibusiso D
With friends

Just ok and decent.

They must replace things that were stolen before and not just say they aren't available.

Riekie S - Jun 2025
Overall rating
Cleanliness
3/5
Service
1/5
Location
3/5
Safety
4/5
Value for money
2/5
Riekie S
With friends

Teleurstellend! Sal vir seker nie aanbeveel of weer daar bly.

Moes 2 keer gaan vra vir handdoeke (bitter oud en dun) - kry toe darem 1 badhanddoek per persoon en slegs 1 handdoek vir ons 5! Moes vra vir oondrakkies voordat ons iets kon verwarm in die oond. Na die stort is die badkamervloer sopnat weens 'n lek êrens. Matrasse op enkelbeddens is lankal verby gemaklik - voel staalvere as jy net met jou hand oor die matras vryf. Reëls in die eenheid vra dat gaste na 21:00 stil moet wees, maar eienaars onthaal vriende op die oop stoep regoor ons eenheid tot laat!

This review is being shown in its original language.
Translate to English.

Disappointing! Would definitely not recommend or stay there again.

Had to ask for towels twice (very old and thin) - only got 1 bath towel per person and only 1 towel for the 5 of us! Had to ask for oven racks before we could heat something in the oven. After the shower the bathroom floor was soaking wet due to a leak somewhere. Mattresses on single beds are long past comfortable - feel steel springs if you just rub your hand over the mattress. Rules in the unit require that guests be quiet after 9:00 PM, but owners entertain friends on the open porch across from our unit until late!

This review has been automatically translated using Google.
View original in Afrikaans.

Smiths Cottage 's response

Good day Riekie, so sorry we never ticked all your boxes. Pity you never came to me and reported your issues.
You booked our self-catering cottage, so we expect you to bring your own towels. There is no leak in the bathroom; you just did not keep your shower curtain inside the bath, therefore letting the water run down onto the floor. The oven tray was taken out for cleaning from the previous guests and forgotten to be put back in; it was not intentional. As for the beds, yes they are spring interior, not your hard foam with hollows in the middle, and no one has ever complained before. So there is nothing really to complain about; these things are just trivial, which tells me you just were not happy in general. This could have been sorted had you come to me, as well as the noise factor from other guests.

Smiths Cottage
Fergus N - Mar 2025
Overall rating
Cleanliness
1/5
Service
1/5
Location
1/5
Safety
1/5
Value for money
1/5
Fergus N
Large group

Our stay was unwelcome.

We did not feel welcome by the hosts.

Smiths Cottage 's response

Thank you for your feedback. We’d like to clarify a few points for accuracy. Our cottage is suited for 5 guests, but we accommodated your group of 6 at no extra cost. The unit was spotless on arrival, and daily cleaning was provided free of charge.
The oven was unfortunately damaged during your stay, yet no fees were applied. We also offer a peaceful, secure setting with 24-hour CCTV, convenient access to major attractions, and safe parking. Features we believe add great value.
We’re committed to providing a clean, safe, and enjoyable experience and regret that your review did not reflect this.

Smiths Cottage
From
From R 600
per night (sleeps 2)
From
R 600
per night (sleeps 2)
Reserve
  • Capacity: 7 people
  • All ages welcome
  • Check-in: 14:00 to 20:00
    Check-out: 10:00
  • Address: 5 Mount Argus Road, Umgeni Heights, Durban North, 4051, KwaZulu-Natal
https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAA5570809ff24f60e762e7a8f1b01049034dd05707087ddab35e3ead8dfe4665285886e31663054c3c86e1c2af2aa8b2186bd3?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 From R600 per night (sleeps 2) 5 5 1 4 5 Mount Argus Road Umgeni Heights 4051 KwaZulu-Natal 021 201 8900 14:00-20:00 10:00 -29.8053944 31.0163837
MonTueWedThuFriSatSun
301234567891011121314151617181920212223242526272829303112345678910
MonTueWedThuFriSatSun
301234567891011121314151617181920212223242526272829303112345678910