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St Helena Bay Hotel

Review Summary

3.6 out of 5from 91 reviews for St Helena Bay Hotel
Cleanliness
3.5/5
Service
3.7/5
Location
3.7/5
Safety
3.8/5
Value for money
3.5/5
Glenda B - Dec 2024
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Glenda B
Family with teenagers

Was net 'n vinnige kuier maar ons sal beslis weer daar bly.

Ons het baie lekker gebly. Swembad was silwer skoon en vlak genoeg dat my dogter op haar eie kon swem. Kamer was netjies en skoon, aircon was heerlik! Ontbyt was vinnig en baie lekker!

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Was just a quick visit but we will definitely stay there again.

We had a very nice stay. Pool was silver clean and shallow enough for my daughter to swim on her own. Room was neat and clean, aircon was great! Breakfast was quick and very tasty!

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Willem W - Aug 2024
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Willem W
Family with teenagers

Lekker gebly!

Uitstekende diens & baie vriendelike personeel.

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Nice stay!

Excellent service & very friendly staff.

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Charmaine V - Dec 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Charmaine V
Family with teenagers

Goed gebly met teleurstelling van swembad.

Het lekker gebly, maar al teleurstelling was die swembad wat nie beskikbaar was weens verbeteringe. Kies altyd 'n akkommodasie met swembadgeriewe.

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Good stay with disappointment of pool.

Had a nice stay but only disappointment was the pool which was not available due to improvements. Always choose an accommodation with swimming pool facilities.

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Deenesh R - Sep 2024
Overall rating
Cleanliness
4/5
Service
5/5
Location
4/5
Safety
5/5
Value for money
4/5
Deenesh R
Family with teenagers

It was a great stay under all the circumstances, including the food.

The family room was great except for the shower handle, which needed attention from the maintenance team. The dinner and breakfast were excellent. The staff were very friendly and accommodating. I did hear that there was going to be an auction the next day, so understandably, there would be a drop in the services rendered by the personnel. I do hope that all went well and that the hotel can now be at its best.

Ludik B - Feb 2024
Overall rating
Cleanliness
5/5
Service
4/5
Location
4/5
Safety
5/5
Value for money
4/5
Ludik B
Family with teenagers

Weskus styl, plat op die aarde!

Gerieflik, skoon en veilig.

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West coast style, down to earth!

Comfortable, clean and safe.

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Belinda D - Jul 2024
Overall rating
Cleanliness
3/5
Service
3/5
Location
5/5
Safety
3/5
Value for money
4/5
Belinda D
On business

Value for money but some checks required on functional equipment and warm bedding.

I sent up my team of five who were doing a week-long project at the accommodation. It was value for money for a chalet and nice and close to the site. My team reported back that each bed only had one blanket and no spares on site. Given it was winter, they were very cold. The two-plate cooker was so slow to heat that they struggled to cook food on it.

Anonymous Guest - Jan 2024
Overall rating
Cleanliness
4/5
Service
3/5
Location
4/5
Safety
4/5
Value for money
3/5
Anonymous Guest
Individual traveller

The hotel is very neat, but not value for money.

Had problems with the air conditioning, and Wi-fi.

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Sandra J - Jan 2024
Overall rating
Cleanliness
4/5
Service
3/5
Location
3/5
Safety
4/5
Value for money
4/5
Sandra J
Family with young children

Dit was aangenaam maar aktiwiteite in die area is te min.

Bietjie teleurgestel want swembad en speelpark vir die kinders was buite werking.

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It was pleasant but there are too few activities in the area.

A bit disappointed because swimming pool and play park for the children were out of order.

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Ilana V - Sep 2024
Overall rating
Cleanliness
3/5
Service
2/5
Location
5/5
Safety
5/5
Value for money
1/5
Ilana V
Family with young children

Die slegte huisie akkommodasie wat ek nog bespreek het.

Geen ekstra komberse in die kamer nie, asook geen handdoeke, koffie, suiker of melk in die kombuis.

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The worst cottage accommodation I have ever booked.

No extra blankets in the room, as well as no towels, coffee, sugar or milk in the kitchen.

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Jonathan F - Jan 2024
Overall rating
Cleanliness
4/5
Service
5/5
Location
1/5
Safety
2/5
Value for money
2/5
Jonathan F
With partner

Honest marketing - if your pool doesn't work, tell prospective guests.

No operational swimming pool in peak season. Not safe enough to walk to the beach. The bar fridge in the room was so small it only accommodated three cooldrinks and ice. Unable to adjust the fridge temperature to make it colder, therefore the ice was melting in the fridge. Always missing something at meals, e.g. curry without papadum. WiFi signal so weak struggled to receive calls. No solar panels or generator, so at times of load shedding everything went off - no lights, no TV, no air con, no WiFi. Would suggest purchase of a generator for load shedding, a bar fridge in each room whose temperature can be adjusted to make it colder, an operational swimming pool, consistency in the quality of meals, full DSTV package including sport, trays for room service, clean linen and towels for guests staying longer than three days, and bigger cereal bowls.

Anonymous Guest - Apr 2024
Overall rating
Cleanliness
1/5
Service
2/5
Location
3/5
Safety
3/5
Value for money
2/5
Anonymous Guest
On business
Enrico H - Oct 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Enrico H
Family with young children

Goeie diens.

Personeel was vriendlik. Ons het dit vreeslik geniet.

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Good service.

Staff was friendly. We really enjoyed it.

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Vivienne P - Dec 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
4/5
Vivienne P
With partner

Aangenaam.

Die kamer was skoon en gerieflik. Die kos was uitstekend. Dis net 'n jammerte dat daar geen water in die swembad was nie.

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Pleasant.

The room was clean and comfortable. The food was excellent. It's just a pity that there was no water in the pool.

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Christopher A - Apr 2023
Overall rating
Cleanliness
4/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
4/5
Christopher A
Family with teenagers

Enjoyable.

The hotel has everything needed to make our stay enjoyable.

Antjie R - Nov 2023
Overall rating
Cleanliness
4/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
4/5
Antjie R
With partner

We came for my brother’s wedding and we only needed a place to sleep, which was s.

We enjoyed our stay a lot.

Ludfia C - Jan 2023
Overall rating
Cleanliness
4/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
4/5
Ludfia C
Family with teenagers

Vriendelik en behulpsame personeel.

Ons het die Oujaarsaandvieringe terdeë geniet. Baie dankie vir die ekstra myl en gasvryheid.

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Friendly and helpful staff.

We thoroughly enjoyed the New Year's Eve celebrations. Thank you very much for the extra mile and hospitality.

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Pieter M - Apr 2023
Overall rating
Cleanliness
4/5
Service
5/5
Location
3/5
Safety
4/5
Value for money
3/5
Pieter M
Family with teenagers

Heerlik, gasvry en vriendelik.

Ons "booking" het gewys "seafront", maar ons het agterkamers gekry. Nog steeds netjies, maar aangesien daar nie baie gaste was nie, kan ek nie verstaan hoekom ons nie voor plek kon kry nie. Die Personeel was egter almal vriendelik en gasvry. Hulle het uit hulle pad gegaan om ons welkom te laat voel, selfs vir ons spesiaal die TV oorgeskakel na ons regstreekse Skole Rugby wedstryd. "Luigi" (weet nie sy regte naam nie), was uitsonderlik! Dan moet ek ook die dame uitsonder van die Spa, wat spesiaal 16:30 uitgekom het om ons tiener se heel eerste back/neck and shoulder massage te laat ervaar.

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Lovely, hospitable and friendly.

Our "booking" showed "seafront", but we got back rooms. Still neat, but since there weren't many guests, I can't understand why we couldn't get a front seat. However, the Staff were all friendly and hospitable. They went out of their way to make us feel welcome, even specially switching the TV on for us to our live Schools Rugby match. "Luigi" (don't know his real name), was exceptional! Then I also have to single out the lady from the Spa, who came out specially at 16:30 to let our teenager experience her very first back/neck and shoulder massage.

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Gaylene P - Jan 2023
Overall rating
Cleanliness
3/5
Service
4/5
Location
5/5
Safety
3/5
Value for money
3/5
Gaylene P
With friends

Needs to be refurbished.

The self-catering unit 2, desperately needs some tlc. The beds were comfortable. No soap to wash one's hands in the bathroom. No ice trays in the freezer. The TV does not work and the braai stand did not have a grid to braai on. The owner needs to take pride in his establishment. I won't go back there.

Anonymous Guest - Mar 2023
Overall rating
Cleanliness
3/5
Service
1/5
Location
5/5
Safety
3/5
Value for money
4/5
Anonymous Guest
With partner

I will go again, if services improve.

The accommodation was good, but the reception pathetic. Can certainly improve on reception. We stood waiting for 15 minutes before anyone even showed up to help. The paperwork also very messed up. I had to help look for our reservation. Didn't even know there was Wi-fi. Also when the power went out there were no candles or lights available.

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Jack V - Jan 2023
Overall rating
Cleanliness
3/5
Service
2/5
Location
1/5
Safety
4/5
Value for money
3/5
Jack V
Individual traveller

No provision for loadshedding, not even a torch and no light saver did not work. Hotel needs bit of work.

Ate breakfast, was not tasty. Actually left most of it. To walk to beach was disturbing walking through refuse etc. no warning from hotel.

Imelda L - Jan 2023
Overall rating
Cleanliness
3/5
Service
3/5
Location
3/5
Safety
3/5
Value for money
1/5
Imelda L
Family with teenagers

Redelik.

Die 2de dag was ons sonder elektrisiteit vir 12 ure. Vanaf 14:00 tot 02:00 die volgende oggend. Geen verduideliking nie.

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Reasonable.

The 2nd day we were without electricity for 12 hours. From 14:00 until 02:00 the next morning. No explanation.

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Gerhard K - Mar 2023
Overall rating
Cleanliness
2/5
Service
3/5
Location
2/5
Safety
2/5
Value for money
2/5
Gerhard K
Family with young children

Die plek is oud en verwaarloos.

Die plek is oud en verwaarloos, geen onderhoud word gedoen nie. Geen TV of prop vir die wasbak. Gate in die dak en die mure is baie lank terug geverf.

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The place is old and neglected.

The place is old and neglected, no maintenance is done. No TV or sink plug. Holes in the roof and the walls were painted a long time ago.

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Idean E - Mar 2023
Overall rating
Cleanliness
2/5
Service
1/5
Location
3/5
Safety
3/5
Value for money
1/5
Idean E
Individual traveller

The place needs renovation.

It was smelly and outdated it needs a revamp.

Marina N - Jan 2023
Overall rating
Cleanliness
1/5
Service
3/5
Location
1/5
Safety
2/5
Value for money
1/5
Marina N
Family with teenagers

Not value for money - the grounds is neglected and the buildings run down!

The bedding and beds slept nice and comfortable but you can see the place has been neglected for years! The outside bins was not emptied / papers still laying around in chalet when we checked in.

Amien J - Dec 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Amien J
With partner

A nice place for a holiday.

Me and my wife had a peaceful stay at the hotel and had good service from all the staff. Thanks.

Christopher A - Dec 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Christopher A
With partner

Fantastic.

It had everything we needed for a vacation, close to shops and beaches. Could not have asked for more.

Erika P - Dec 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Erika P
Family with teenagers

Wonderlik.

Kamers skoon en netjies vriendelike personeel.

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Wonderful.

Rooms clean and tidy friendly staff.

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Jeremy A - Mar 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Jeremy A
Family with teenagers

Regtig lekker

Werkers was wonderlik en fantasties. Bennie en sy span in die kombuis was wenners.

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Really nice

Workers were wonderful and fantastic. Benny and his team in the kitchen were winners.

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Lucia C - Dec 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
4/5
Lucia C
Family with young children

Dit was lekker.

Ons het veral die swembad op perseel geniet. Die restaurant se kos was heerlik.

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It was nice.

We especially enjoyed the pool on site. The restaurant's food was delicious.

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Bernice A - Dec 2022
Overall rating
Cleanliness
4/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
5/5
Bernice A
Family with young children

Great.

Was a great place to stay and priced reasonably for festive season.

Malcolm B - Dec 2022
Overall rating
Cleanliness
4/5
Service
4/5
Location
4/5
Safety
5/5
Value for money
5/5
Malcolm B

Netjies en vriendelike diens.

Ons het dit baie geniet en ek sal dit definitief aanbeveel.

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Neat and friendly service.

We really enjoyed it and I would definitely recommend it.

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Lucia A - Dec 2022
Overall rating
Cleanliness
4/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
4/5
Lucia A
Family with young children

Hotel was comfortable, clean and enough for my family of 5.

Will visit again in the future.

Sechaba . - Apr 2022
Overall rating
Cleanliness
4/5
Service
5/5
Location
3/5
Safety
5/5
Value for money
3/5
Sechaba .
Family with young children

Pleasant and lovely people, great service.

Great service and clean.

Ciska K - Jan 2022
Overall rating
Cleanliness
1/5
Service
2/5
Location
4/5
Safety
4/5
Value for money
3/5
Ciska K
Family with young children

Baie teleurgesteld, familievakansie word opgebreek.

Ons is so teleurgesteld in ons verblyf. Toe ons daar aangekom het is ons vriendelik ontvang. Toe ons die kamer oopsluit was ons oorweldig deur 'n verskriklike vrot reuk, asof iets dood is. En wragtig kry ons 'n dooie muis. Hy moes al 'n paar dae lank dood gewees het van die reuk. Ek dring toe aan op 'n ander kamer, want geen mens kan in daardie kamer asemhaal nie, wat nog van die gesondheidsrisiko. Al wat toe aan ons beskikbaar is, is 2 kamers in die binnehof. Oorkant mekaar. En so moes ons besluit hoe ons uitmekaar gesplit sou wees: die 2 ouers in een kamer, en die kinders alleen in die oorkantste kamer, of 1 ouer in elke kamer met 1 of 2 seuns. Dis nie hoe mens 'n vakansiewegbreek beplan het nie. Ek is baie dankbaar vir Ben wat ons so mooi gehelp het, en dinge ligter gemaak het, asook die tannie in die kroeg. Hulle is die beste. Net jammer ons as familie was opgebreek.

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Very disappointed, family holiday is broken up.

We are so disappointed in our stay. When we arrived there we were kindly received. When we unlocked the room we were overwhelmed by a terrible rotten smell, as if something had died. And indeed we get a dead mouse. He must have been dead for several days from the smell. I then insist on another room because no human being can breathe in that room, what with the health risk. All that is available to us then are 2 rooms in the courtyard. Opposite each other. And so we had to decide how we would be split apart: the 2 parents in one room, and the children alone in the opposite room, or 1 parent in each room with 1 or 2 boys. That's not how one planned a holiday break. I am very grateful to Ben who helped us so nicely, and made things lighter, as well as the aunt in the bar. They are the best. Just a pity we as a family were broken up.

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Anonymous Guest - Nov 2022
Overall rating
Cleanliness
2/5
Service
4/5
Location
2/5
Safety
2/5
Value for money
2/5
Anonymous Guest
With partner

Acceptable.

The Hotel definitely needs some attention and renovation. I had a nice stay.

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Kobus S - Dec 2022
Overall rating
Cleanliness
2/5
Service
2/5
Location
2/5
Safety
1/5
Value for money
2/5
Kobus S
Family with teenagers

Een nag oorslaap.

Gelukkig net een nag oorslaap en toe vertrek. Foto's en wat jy kry is nie dieselfde nie.

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Overnight one night.

Luckily only stayed one night and then left. Photos and what you get are not the same.

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Levona P - Dec 2022
Overall rating
Cleanliness
1/5
Service
1/5
Location
2/5
Safety
2/5
Value for money
3/5
Levona P
Family with teenagers

Goedkoop, maar onnet en onvriendelike ontvangs.

Onvriendelike ontvangs by aankoms.

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Cheap, but dirty and unfriendly reception.

Unfriendly reception on arrival.

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Louw D - Dec 2021
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Louw D
Family with teenagers

Voldoende ruimte, rolstoelvriendelik, netjies.

Goeie ligging en diens, veilig en vriendelike ontvangs. Puik eenheid.

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Sufficient space, wheelchair friendly, tidy.

Good location and service, safe and friendly reception. Great unit.

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Nadiema S - Aug 2021
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Nadiema S
With partner

It was an awesome experience.

The staff was extremely friendly and helpful. The room was spotless. We will most definitely be back.

Wendy P - Aug 2021
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Wendy P
Family with young children

Wonderful weekend spent with family!

Welcoming reception area and friendly staff all around. Clean and safe surroundings. Kids enjoyed the game room and outside grassed areas to run around! Will definitely return during summer to swim in the sparkling pool!

Marche F - May 2021
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Marche F
With friends

Baie tevrede.

Vriendelik, alles onderdak. Sal dit definitief aanbeveel.

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Very satisfied.

Friendly, everything covered. Would definitely recommend it.

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Jamé M - Feb 2021
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Jamé M
Family with young children

Loved my stay

Excellent service!

Henelia J - Dec 2021
Overall rating
Cleanliness
4/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Henelia J

Heerlik gebly. Uitsig oor die see van balkon af. Pragtige swembad.

Net jammer met aankoms was daar 'n onduidelikheid oor ons bespreking en betaling. Ontvangs het dit goed hanteer. Almal was baie vriendelik.

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Had a wonderful stay. View of the sea from the balcony. Beautiful swimming pool.

Just a pity on arrival there was some confusion about our booking and payment. Reception handled it well. Everyone was very friendly.

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Charles S - Sep 2021
Overall rating
Cleanliness
5/5
Service
5/5
Location
4/5
Safety
5/5
Value for money
5/5
Charles S
With partner

It's not the fanciest or smartest hotel I've stayed in but it was clean and comfortable, and the warmth and attentiveness of the service were six star.

Our room was spacious and adequately furnished, with a liberal supply of electrical sockets, a very comfortable bed, and a private balcony area from which we spotted seals, a whale, and numerous seabirds with our sundowners and our morning coffee. The action all seemed to be in the bar, which meant we had the dining room pretty much to ourselves. Dinner was tasty and reasonably priced, and served with the friendly personal touch we came to associate with this hotel. A very pleasant one-night stay. No complaints at all.

Elisabeth N - Dec 2021
Overall rating
Cleanliness
4/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
5/5
Elisabeth N
Family with young children

Good.

Thank you st Helena Bay hotel.

Maria M - Dec 2021
Overall rating
Cleanliness
3/5
Service
3/5
Location
5/5
Safety
5/5
Value for money
5/5
Maria M
With friends

Nice.

Place is very nice, I like it.

Errol J - Apr 2021
Overall rating
Cleanliness
3/5
Service
3/5
Location
3/5
Safety
3/5
Value for money
5/5
Errol J
With partner

Baie rustig en stil.

Baie mooi dorp, mooi natuurlike skoonheid.

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Very calm and quiet.

Very nice town, beautiful natural beauty.

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Dan M - Jan 2021
Overall rating
Cleanliness
1/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
1/5
Dan M
Family with young children

Glad nie COVID-19 compliant en baie vuil.

Hotelbestuurderes baie onbeskof. Hire and fire soos sy wil. Baie onbeskof met personeel.

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Not at all COVID-19 compliant and very dirty.

Hotel managers very rude. Hire and fire as she pleases. Very rude with staff.

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Roy B - May 2021
Overall rating
Cleanliness
3/5
Service
3/5
Location
3/5
Safety
3/5
Value for money
3/5
Roy B
With friends

Booked a chalet - not rooms - can only comment on chalet - we a bit disappointed in the overall set but the beds and bedding were very good - plumbing and lights need upgrading.

We will go again - staff friendly, helpful. Hotel building reasonable, clean, neat, nice bar and pool tables, swimming pool on deck a bonus in the heat. For a weekend break and if not too fussy it will work. Overall I would say 7 out of 10. Location not perfect but a nice sea view.

Herman C - Apr 2021
Overall rating
Cleanliness
1/5
Service
2/5
Location
1/5
Safety
2/5
Value for money
1/5
Herman C
Family with young children

Teleurgesteld.

Glad nie skoon nie! Vir R1500 per nag het ek baie beter verwag.

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Disappointed.

Not clean at all! For R1500 per night I expected much better.

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Leonore D - Dec 2020
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
4/5
Value for money
5/5
Leonore D
With friends

Was awesome. No complaints.

It's a beautiful hotel, but needs a touch up. The service was brilliant. Receptionist such a humble person who does her work with so much grace. We were happy and satisfied.

Josephine F - Nov 2020
Overall rating
Cleanliness
5/5
Service
5/5
Location
4/5
Safety
5/5
Value for money
5/5
Josephine F
With friends

Wonderlik. Sal volgende keer langer bly

Die see- en swembad-uitsig was asemrowend. Ons sal beslis weer gaan as die geleentheid daar is. Dit was die lekkerste kuiertjie ooit. 5 sterretjies vir St Helena Bay Hotel.

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Wonderful. Will stay longer next time

The sea and pool view was breathtaking. We will definitely go again if the opportunity arises. It was the nicest visit ever. 5 stars for St Helena Bay Hotel.

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Zulfah H - Sep 2020
Overall rating
Cleanliness
4/5
Service
5/5
Location
4/5
Safety
4/5
Value for money
4/5
Zulfah H
With partner

I loved the whole experience.

I initially booked at St.Helena Bay hotel for a non sea facing room however I did not feel happy with the whole setup. I asked for a sea facing room and the receptionist who was very friendly and helpful changed my room to a seafacing room. I loved it the moment I walked into the room. The view from the room was breathtaking. I loved the scenery the ambiance. I will definitely book again.

Mb V - Nov 2020
Overall rating
Cleanliness
4/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
4/5
Mb V
With partner

Baie aangenaam met uitstekende diens.

Sal dit enige tyd aanbeveel.

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Very pleasant with excellent service.

Would recommend anytime.

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Anonymous Guest - Jan 2020
Overall rating
Cleanliness
4/5
Service
3/5
Location
4/5
Safety
4/5
Value for money
4/5
Anonymous Guest
Family with teenagers
Anonymous Guest - Mar 2020
Overall rating
Cleanliness
3/5
Service
3/5
Location
3/5
Safety
3/5
Value for money
3/5
Anonymous Guest
With friends
Valencia D - Dec 2020
Overall rating
Cleanliness
1/5
Service
1/5
Location
1/5
Safety
1/5
Value for money
1/5
Valencia D
Family with young children

Nie goeie kliëntediens nie. Plek verniel en agteruit.

Akkommodasie waar ons gebly het verniel en agteruit - nie baie netjies nie. Stort raas met oopmaak. Lyk nie baie veilige ligging nie. Geen night desk nie - niemand by ontvangs en sekuriteit het geslaap toe een van ons 'n navraag het. Het my iPhone oorfone vergeet, niemand het per e-pos nog teruggekom nie (alhoewel 'n konsultant van die webtuiste die instansie direk g-e-pos het). Baie lawaaierig in die aand en motors kom in en uit. Nie seker of instansie reëls het vir gaste wat nie oorslaap nie. Nie op die strand nie en lyk nie veilig om strand toe te loop nie. Sal glad nie hierdie instansie voorstel nie. My man se elektriese tandeborselhouer is gebreek en nie gerapporteer aan ons nie, na skoonmaakpersoneel kom skoonmaak het.

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Not good customer service. Place vandalized and backward.

Accommodation where we stayed run down and run down - not very tidy. Shower noise when opening. Doesn't seem like a very safe location. No night desk - no one at reception and security was asleep when one of us had a query. Forgot my iPhone earphones, no one has emailed back yet (although a website consultant emailed the establishment directly). Very noisy in the evening and cars come and go. Not sure if establishment has rules for non-overnight guests. Not on the beach and doesn't seem safe to walk to the beach. Would not recommend this establishment at all. My husband's electric toothbrush holder was broken and not reported to us, after cleaning staff came to clean it.

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Andre S - Dec 2019
Overall rating
Cleanliness
2/5
Service
3/5
Location
1/5
Safety
1/5
Value for money
1/5
Andre S
With partner

Pateties!

Ontvangslokaal baie onprofessioneel. Chalet se badkamerlig werk nie. Word herstel terwyl ons daar is. WiFi werk nie. DStv het geen ontvangs na ons tergkeer later op dag een. Die personeel kan dit nie herstel nie en die DStv-agent antwoord nie sy foon nie. Ons moet oppak en skuif na 'n ander chalet. Een beker en 1 klein koppie vir koffie/tee. Net 2 100 ml-drinkglase en en 1 wynglas. Geen braaitange of toebehore. Ons het oor die jare verskeie plekke bespreek. Ons was nog altyd tevrede. Die advertensiefoto's is totaal misleidend. Ek sal nie eens halfprys hiervoor betaal nie. Uiters teleurstellend en 'n mors van geld!

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Pathetic!

Reception very unprofessional. Chalet's bathroom light does not work. Get fixed while we're at it. Wi-Fi doesn't work. DStv had no reception after we returned later on day one. The staff cannot repair it and the DStv agent does not answer his phone. We have to pack up and move to another chalet. One mug and 1 small cup for coffee/tea. Just 2 100 ml drinking glasses and and 1 wine glass. No tongs or accessories. We have booked several places over the years. We have always been satisfied. The advertising photos are totally misleading. I won't even pay half price for this. Extremely disappointing and a waste of money!

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Wian C - Oct 2018
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Wian C
Large group

Die kamers is ruim en die hotelpersoneel gaan uit hulle pad uit om dit gerieflik te maak.

Die hotelpersoneel het uit hulle pad uit gegaan om alles gerieflik te maak vir ons, die kamers is ruim en skoon. Daar is lekker braaigeriewe, 'n swembad, 'n kroeg, pool-tafels en jou voertuig is veilig op die perseel. Ek sal die hotel aanbeveel vir enige iemand wat 'n groot groep wil akkommodeer of selfs net wil wegbreek vir 'n rustige naweek met kinders.

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The rooms are spacious and the hotel staff go out of their way to make it comfortable.

The hotel staff went out of their way to make everything comfortable for us, the rooms are spacious and clean. There are nice braai facilities, a swimming pool, a bar, pool tables and your vehicle is safe on the premises. I would recommend the hotel to anyone looking to accommodate a large group or even just want to get away for a quiet weekend with children.

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Cindy D - Feb 2018
Overall rating
Cleanliness
4/5
Service
5/5
Location
4/5
Safety
5/5
Value for money
5/5
Cindy D
With partner

Onverwagse "honeymoon".

Plek kort hier en daar bietjie opknapping, maar ons het baie lekker geslaap veral toe hulle ons opgradeer na die 'Bridal Suite'. Kos is heerlik en baie bekostigbaar, ons is self verstom hoe min ons rekening was na die heerlike aandete. Vir 'n oornag of naweek breek, sal ons dit aanbeveel. Personeel baie vriendelik en behulpsaam.

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Unexpected "honeymoon".

Place needs some renovation here and there, but we slept very well especially when they upgraded us to the 'Bridal Suite'. Food is delicious and very affordable, we ourselves are amazed at how little our bill was after the delicious dinner. For an overnight or weekend break, we would recommend it. Staff very friendly and helpful.

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Phillip S - Jan 2018
Overall rating
Cleanliness
4/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
4/5
Phillip S
With partner

Fantasties.

Baie lekker plek. Sal like as hulle die daily rate drop. Sal daar baie meer mense boek, thanx vir 'n awesome dag.

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Fantastic.

Very nice place. Would like if they drop the daily rate. Will be booking a lot more people, thanx for an awesome day.

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Madeleine J - Dec 2018
Overall rating
Cleanliness
4/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
3/5
Madeleine J
With partner

Baie lekker gebly en verwelkoming was puik.

Baie lekker gebly en die diens was goed, sou net graag 'n see-uitsig wou gehad het en was ook onder die indruk ons sou see-uitsig hê.

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Very nice stay and welcome was great.

Very nice stay and the service was good, just would have liked a sea view and was also under the impression we would have a sea view.

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Willem F - Dec 2018
Overall rating
Cleanliness
2/5
Service
2/5
Location
3/5
Safety
4/5
Value for money
2/5
Willem F
With friends

Glad nie wat die foto's vertel nie!

Alhoewel ons kamer opgradeer is, was die kamers nie dieselfde nie. Ons vriende was baie ongelukkig met hul kamer, geen lugversorging soos ons kamer nie. Personeel ook nie baie vriendelik en gewillig om te help nie. Sal nie weer daar bly nie.

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Not at all what the pictures show!

Although our room was upgraded, the rooms were not the same. Our friends were very unhappy with their room, no air conditioning like our room. Staff also not very friendly and unwilling to help. Will not stay there again.

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Lodewyk Boet S - Aug 2018
Overall rating
Cleanliness
2/5
Service
1/5
Location
3/5
Safety
3/5
Value for money
1/5
Lodewyk Boet S
With partner

Teleurstellend.

Sondag ingeklok, met aankoms hoor ons dat die restaurant toe is, geen kos beskikbaar, geen kamerdiens, ons het juis ingeklok oor daar geadverteer word restaurant, in die kamer is daar nie M-net nie, ontvangs en instandhouding is onseker oor wat aangaan want daar moet M-net wees. Ontbyt was 'n nagmerrie, dit sê beskikbaar vanaf 7 uur en teen 7:20 moes ons vra waar is die koffie, melk, broodrooster en kos. Darem het ons 'n pizza van die vorige aand oor gehad wat ons moes ry en gaan koop het en kon ons dit vir ontbyt eet. Geen vrugte. Swak diens.

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Disappointing.

Checked in on Sunday, upon arrival we hear that the restaurant is closed, no food available, no room service, we checked in precisely because a restaurant is advertised, in the room there is no M-net, reception and maintenance are unsure of what is going on because there must be M-net. Breakfast was a nightmare, it says available from 7am and by 7.20am we had to ask where is the coffee, milk, toaster and food. At least we had a pizza left over from the night before that we had to drive and go buy and we could eat it for breakfast. No fruit. Poor service.

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Koos L - Dec 2018
Overall rating
Cleanliness
1/5
Service
1/5
Location
1/5
Safety
1/5
Value for money
1/5
Koos L
With friends

Dit was loshande die onaangenaamste verblyf wat ek nog ooit beleef het.

By ons aankoms was daar geen persoon by ontvangs gewees nie. Nadat ek vier verskillende personeellede gevra het om asb. die ontvangsdame te roep, moes ek nog steeds 20 minute wag terwyl my vriende in die kar moes wag. Nadat die ontvangsdame uiteindelik opgedaag het was sy uiters ongeskik en het geen verskoning aangebied nie. Inteendeel haar opmerking was dat sy net daar werk en nie die eienaar is nie. Ek het gevra om met die bestuurder te praat, waarna sy my ingelig het dat die bestuurder nie daar was nie, en ook niemand in haar plek nie. Op pad na ons "chalet" moes ons verby 'n oop riool mangat loop wat met 'n stuk staalplaat en 'n baksteen bedek was. Die stank was ondraaglik. Die beddegoed in die kamer was vuil en was beslis nie vervang voor ons aankoms nie. Die plaveisel voor die kamer was oorgroei met onkruid en gras, en die stoepie was smerig vuil. Die enigste sitplek op die stoepie was 'n stokou bankie waarop jare se alg en swamme al groei. Nodeloos om te sê dat ons die ontbyt (wat ingesluit was by ons verblyf) eerder oorgeslaan het.

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It was the most unpleasant stay I have ever experienced.

At our arrival there was no person at reception. After asking four different staff members please. calling the receptionist, I still had to wait 20 minutes while my friends had to wait in the car. After the receptionist finally arrived, she was extremely rude and offered no excuse. On the contrary, her remark was that she was working there and not the owner. I asked to speak to the manager, after which she informed me that the manager was not there and no one in her place. On our way to our chalet we had to walk past an open sewer manhole covered with a piece of steel plate and a brick. The stench was unbearable. The bedding in the room was dirty and was definitely not replaced before our arrival. The pavement in front of the room was overgrown with weeds and grass, and the porch was filthy dirty. The only seat on the patio was an old bench on which years of algae and fungi are growing. Needless to say we rather skipped the breakfast (which was included in our stay).

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Mandisa N - Oct 2017
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Mandisa N
Family with teenagers

The place was excellent.

We enjoyed the place, it's easily accessible. Staff were friendly and offered to help if u need something. Enough space in the room, clean linen and extra towels for the whole family. Children enjoyed playing on the playgrounds

Ivan V - Oct 2017
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
4/5
Value for money
5/5
Ivan V
Family with young children

Baie professionele bestuurspan.

Die ontvangs is baie gaaf en vriendelik en die bestuur laat jou baie tuis voel.

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Very professional management team.

The reception was very nice and friendly and the management made you feel at home.

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St Helena Bay Hotel 's response

Baie dankie Ivan, ons werk aan die sekuriteit hoor, hoop om julle gou weer hier te sien.

St Helena Bay Hotel
Emmerentia B - Oct 2017
Overall rating
Cleanliness
4/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Emmerentia B
With partner

Waarde vir geld!

Regtig baie vriendelike personeel en skoon geriewe. Sal weer gaan!

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Value for money!

Really very friendly staff and clean facilities. Will go again!

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St Helena Bay Hotel 's response

Thank you so much, looking forward to welcome you back

St Helena Bay Hotel
Koos B - Aug 2017
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
3/5
Value for money
5/5
Koos B
With partner

Baie lekker gewees.

Uitstekende uitsig vanaf die balkon. Baie netjiese en skoon kamer met 'n massiewe stort. Veiligheid van motor is 'n bekommernis, dit word wel binne geparkeer maar kwaaddoeners het oor die muur geklim. Ontbyt was ingesluit in die kamer per nag, maar slegs Engelse ontbyt geniet.

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Was very nice.

Outstanding view from balcony. Very neat and clean room with massive shower. Safety of vehicle was an issue, even though it was parked inside, criminals scaled the wall. Breakfast included in room per night, but only enjoyed English Breakfast.

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St Helena Bay Hotel 's response

Baie dankie mnr. Ons werk aan daai security hoor, hoop ons sien julle gou weer.

St Helena Bay Hotel
Hendrik D - Nov 2017
Overall rating
Cleanliness
5/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
4/5
Hendrik D
With partner

Sal dit kan aanbeveel vir mense wat in die area moet oorslaap.

Die verblyf was meer as voldoende en ons sal dit definitief kan aanbeveel vir mense wat in die area moet oorslaap.

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Would be able to recommend it to people who need to stay overnight in the area.

The accommodation was more than adequate and we would definitely be able to recommend it to people who need to stay overnight in the area.

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St Helena Bay Hotel 's response

Baie dankie, dit was baie lekker om julle hier by ons te he, maak weer so. Lorette

St Helena Bay Hotel
Lezaan E - Apr 2017
Overall rating
Cleanliness
5/5
Service
5/5
Location
3/5
Safety
3/5
Value for money
5/5
Lezaan E
With partner

Value for money.

Will definitely go again even if its just to go get something to eat. Must say the staff is friendly and the kitchen serves nice food. Had a hiccup in the room and the staff was so nice they relocated us to a room with the necessary facilities. Thank you St Helena Bay Hotel.

Anonymous Guest - Oct 2017
Overall rating
Cleanliness
4/5
Service
4/5
Location
3/5
Safety
4/5
Value for money
3/5
Anonymous Guest
With partner

The hotel was very clean.

We spent the night in room 7. Room very big and clean but did not have a sea view which we asked for. We were looking at the caravan park and that night there was a party under our window so we couldn't sleep. I would also put an extractor fan in the bathroom, for the mist and smells. The balcony as well as the swimming area had no chairs or tables.

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Willie B - Apr 2017
Overall rating
Cleanliness
3/5
Service
3/5
Location
3/5
Safety
4/5
Value for money
3/5
Willie B
With partner

Die hotel vertoon beter as wat dit werklik is.

Ons was eers in 'n buitekamer ingeboek wat gestink het, die TV het nie ontvangs gehad nie, die stort was vuil en die vloer was taai. Dit was ook baie lawaaierig. Nadat ons die probleme onder hulle aandag gebring het, het ons geskuif na 'n kamer binne in die hotel wat gerieflik en netjies was. Ons het van ons inkopies in die kas vergeet en niemand het ons gekontak i.v.m. dit nie. Die restaurant se kos is fantasties maar die diens is baie stadig.

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The hotel appears better than it really is.

We were first checked into an outside room which stank, the TV had no reception, the shower was dirty and the floor was sticky. It was also very noisy. After bringing the problems to their attention, we moved to a room inside the hotel which was comfortable and tidy. We forgot about our shopping in the closet and no one contacted us about it. not that. The restaurant's food is fantastic but the service is very slow.

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Dirk B - Feb 2017
Overall rating
Cleanliness
3/5
Service
3/5
Location
3/5
Safety
3/5
Value for money
1/5
Dirk B
With partner

Teleurstellend omdat alles "moeg" voorgekom het.

Dit was regtig teleurstellend. Net 2 wynglase - wat nie dieselfde lyk nie en waarvan 1 gekraak was. Die messelaai het bestaan uit 2 messe - een met houthef en ander silver. 5 poedinglepels, 1 vurk en 3 teelepels. Geen broodmes of skerp mes nie. Matjies was vol kolle. Dit het nie versorg en "vars" voorgekom nie, maar moeg. Dit het nie regtig gelyk of hul moeite gedoen het nie. Alles het oud en "moeg" voorgekom. Die hotelbestuurder was egter baie vriendelik en ons genooi vir 'n gratis ontbyt wat heerlik was.

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Disappointing because everything appeared tired.

It was really disappointing. Only 2 wineglasses - that doesn't look the same and 1 was cracked. The knife drawer had 2 knives - one with a wooden handle and the other one silver. 5 desert spoons, 1 fork and 2 teaspoons. No bread knife or sharp knives. Carpets were full of stains. It didn't come across as cared for or fresh, but tired. IT really didn't look like the made any effort. Everything looked old and tired. The hotel manager was very friendly and invited us for a free breakfast which was delicious.

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St Helena Bay Hotel 's response

Goeie more Mnr Brandt,
Baie dankie vir die positiewe terugvoer wat u aan ons verskaf het, Ek vra om verskoning dat u verblyf hier nie 'n goeie indruk op u gemaak het nie. Ek het 6 maande terug oorgeneem, en is besig om alle chalets op te gradeer, ongelukkig het ek nog nie by die chalet uitgekom waar u gewoon het nie, ek wil u nooi om vir 1 aand gratis weer by ons te kom oorbly, maak sodat u kan sien dat daar wel n verbetering aangebring is.
Wens u n wonderlike week toe.
Beste Groete
Lorette Diedericks
Algemene Bestuurder
St Helena Baai Hotel

St Helena Bay Hotel
Phillip S - Oct 2017
Overall rating
Cleanliness
1/5
Service
1/5
Location
1/5
Safety
1/5
Value for money
1/5
Phillip S
With partner

It was horrible!

To start we had to check in late because the room was not "clean", then when we checked into the room it was dirty and didn't look like there was any effort made to clean it! The sheets looked like it was not changed, we went to have alone time but we had someone knock at our door selling fish or something. We did not feel safe and the 1st night I was not comfortable sleeping there. U would think it's a hotel, it should live up 2 curtain standards but it doesn't!

St Helena Bay Hotel 's response

Hi Phillip,

Firstly I would like to apologise for your bad experience, I am busy with my investigation an will revert back, as this is not at all the standard we offer our guests.

St Helena Bay Hotel
Charmaine T - Dec 2016
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Charmaine T
Family with teenagers

Uitstekend. Gasvryheid van die boonste gehalte.

Was dit nie vir die hotel nie was dit 'n goor 5 dae. Hulle was gasvry en het ons op alle vlakke vermaak om op te maak vir die dorp waarin daar niks aangaan nie. Van die lekkerste kuierplekke en kos waar ons in 'n lang tyd was. Dankie.

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Excellent. Hospitality is very good.

If it wasn't for the hotel it would've been a bad 5 days. They were hospitable and entertained us to make up for the town where nothing goes on. Some of the best bars and restaurants we were at in a long time. Thank you.

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St Helena Bay Hotel 's response

Baie dankie vir die wonderlike terugvoer. Ons probeer net die beste vir ons kliënte bied. Dit sal 'n plesier wees om julle weer terug te verwelkom hier by ons.
Lorette Diedericks

St Helena Bay Hotel
Dolly M - Aug 2016
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Dolly M
With partner

The people are friendly, room was fantastic, food was delicious.

Hotelroom that we got was fantastic, lots of hot water, food was brilliant, people so friendly and happy, for a small town like this, better service than in any of our hotels in Durban. Thank you for the first time experience to the West Coast.

Cobie H - Mar 2016
Overall rating
Cleanliness
3/5
Service
5/5
Location
4/5
Safety
4/5
Value for money
3/5
Cobie H
Family with young children

Ons het lekker gebly. Sal dit aanbeveel indien dit opgradeer word.

Die interieur is oud en kort net bietjie aandag. Hulle kan die ou gordyne afhaal, blindings opsit, die badkamer bietjie opkikker met nuwe "grout" en die toiletsitplek vervang want dit is oud. Die stort is ook verwaarloos. Die plekkie kort verf en 'n varser en nuwer "look". Ek dink selfs julle kan R200 meer vra, indien dit net "TLC" kry. Die beddegoed is skoon, maar ook maar oud en deurgewas.

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We had a nice stay. Would recommend if upgraded.

The interior is old and just needs some attention. They can take down the old curtains, put up blinds, spruce up the bathroom a bit with new "grout" and replace the toilet seat because it's old. The shower is also neglected. The place needs paint and a fresher and newer "look". I think even you can ask R200 more, if it only gets "TLC". The bedding is clean, but also old and washed.

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Anria P - May 2016
Overall rating
Cleanliness
5/5
Service
3/5
Location
3/5
Safety
4/5
Value for money
3/5
Anria P
With partner

Baie lekker. Vriendelike personeel. Rustig.

Ons het net een nag daar spandeer. Was baie lekker. Die personeel is baie gaaf en behulpsaam. Die kos is ongelooflik lekker.

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Very nice. Friendly staff. Restful.

We only spent one night there. Was very nice. The staff is very nice and helpful. The food is incredibly delicious.

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St Helena Bay Hotel 's response

Baie dankie vir die mooi review welkom om weer te kom kuier.
Dit gaan baie goed nadat al die bouwerk voltooi is.
Kontak ons gerus vir nog n kuiertjie hier by ons.
Groete
Monica Smith.

St Helena Bay Hotel
Anonymous Guest - Feb 2016
Overall rating
Cleanliness
3/5
Service
3/5
Location
4/5
Safety
3/5
Value for money
3/5
Anonymous Guest
With partner

Was pleasant, but not quite as expected.

We liked the place but were slightly disappointed with the dirty environment especially outside the buildings. These units are definitely in need of renovation compared to other similar places we've visited for around the same money. The presentation during booking was also slightly misleading. It looks like things are happening there and we'll keep an eye on it. Thank you!

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Deon K - Jul 2016
Overall rating
Cleanliness
2/5
Service
2/5
Location
4/5
Safety
3/5
Value for money
1/5
Deon K
On business

Aanvaarbaar.

Het in backpackers gebly en het net die basiese verwag. Die kamers was baie basies selfs sonder 'n asblik of bedliggie. Stort het gereeld die kamer oorstroom. Geen nagwag of iemand om sleutels te oorhandig as jy laat inkom nie. Kamer stink soos rook. Ontbyt was goed en baie billik geprys.

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Acceptable.

Stayed in a backpackers and expected just the basics. The rooms were very basic, even without a bin or bed lamp. The shower in the room regularly flooded. No night guard or someone to hand over the keys if you arrive late. The room stinks of smoke. Breakfast was good and reasonably priced.

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Gerhard G - Mar 2016
Overall rating
Cleanliness
1/5
Service
2/5
Location
2/5
Safety
2/5
Value for money
2/5
Gerhard G
Family with young children

Ou, verwaarloosde huisie.

Laaie gebreek. Bedkassies gebreek. Toiletwater loop aanmekaar. Verwaarloos en afgeleef.

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Old, neglected cottage.

Drawers broken. Bedside tables broken. Toilet water runs together. Neglected and decrepit.

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St Helena Bay Hotel 's response

Hi, Gerard,
Ons is tans besig om die chalets op te gradeer. Dit sal so oor twee weke klaar wees. Die hotel is nou klaar opgegradeer.
Ons spandeer nou tyd aan die vier-slaper chalets asook die twee-slaper.
Dankie vir jou insetsel.
Groete
Monica
BESTUUR

St Helena Bay Hotel
Pieter L - Dec 2015
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
4/5
Value for money
5/5
Pieter L
With friends

Baie lekker.

Rustig met 'n mooi uitsig.

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Very nice.

Quiet with a nice view.

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Hannes N - Mar 2015
Overall rating
Cleanliness
3/5
Service
2/5
Location
3/5
Safety
4/5
Value for money
3/5
Hannes N
With partner

Sien die sterre.

Hulle kan sorg vir 'n ketel en koffie en tee in die kamers!

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See the stars.

They can provide a kettle and coffee and tea in the rooms!

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Anonymous Guest - Nov 2015
Overall rating
Cleanliness
2/5
Service
2/5
Location
3/5
Safety
2/5
Value for money
2/5
Anonymous Guest
With partner

I don't think the place should be used at present as there are large scale additions etc.

Currently it is very unprofessional and backward.

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Anita H - Apr 2015
Overall rating
Cleanliness
1/5
Service
4/5
Location
1/5
Safety
1/5
Value for money
4/5
Anita H
Family with teenagers

Hulle sien ons nie weer.

Die eenhede vir R720 per aand was regtig nie geskik nie met spinnekoppe langs die yskas en vuil messe en vurke. Die plek het nie goed geruik nie en die yskas was nie aangesit. Bouwerk is tans besig, maar die rommel word gelos voor die chalet waar ons sou bly en braai. Nadat ons gekla het, het hulle ons wel 'n ander eenheid aangebied wat baie meer kos per nag, waarvoor ons nie betaal het nie. Hierdie plek was pragtig en skoon.

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They don't see us again.

The units for R720 per night were really not suitable with spiders next to the fridge and dirty knives and forks. The place didn't smell good and the fridge wasn't on. Construction is currently underway, but the rubbish is left in front of the chalet where we would stay and have a barbecue. After we complained, they did offer us another unit that cost much more per night, which we did not pay for. This place was beautiful and clean.

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Tommy M - Dec 2015
Overall rating
Cleanliness
2/5
Service
2/5
Location
2/5
Safety
2/5
Value for money
2/5
Tommy M
With friends

Onaanvaarbaar.

Die wooneenhede van die rugsakreisigers is absoluut onaanvaarbaar. Die kamer het nie eens 'n spieël nie. Baie beslis nie goed vir persone wat aan beter gewoond is nie.

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Unacceptable.

The housing units of the backpackers are absolutely unacceptable. The room doesn't even have a mirror. Very definitely not good for persons used to better.

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Anita P - Nov 2014
Overall rating
Cleanliness
4/5
Service
5/5
Location
4/5
Safety
4/5
Value for money
4/5
Anita P
Family with young children

Lekker bederf!

Kamer en beddegoed skoon en netjies. Ontbyt was smaaklik en goed voorberei. Personeel het regtig uit hul pad gegaan om dit gerieflik te maak. Gaan beslis terug nadat die bouwerk klaar is. Sal wel wil vra dat daar iets is vir die jonger kinders, bv. 'n speelpark veral vir die 1 tot 4 jaar kinders.

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Nice treat!

Room and bedding clean and tidy. Breakfast was tasty and well prepared. Staff really went out of their way to make it comfortable. Definitely go back after the build is done. Would like to ask that there is something for the younger children, e.g. a play park especially for the 1 to 4 year old children.

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Karin B - Dec 2014
Overall rating
Cleanliness
2/5
Service
2/5
Location
3/5
Safety
3/5
Value for money
3/5
Karin B
With partner

Binne die eenheid was dit mooi skoon.

Buite was die gras verdor en die plante in die blombakke was dood. Voor ons eenheid was 2 groot honde in 'n kamp toegemaak en hulle het gedurig geblaf en ons moes in hulle mis vaskyk. Die vensters buite was vol voëlmis. Ons broodrooster was van die begin af stukkend, maar dis nooit vervang nie.

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Inside the unit it was pretty clean.

Outside the grass was withered and the plants in the flower pots were dead. In front of our unit, 2 large dogs were closed in a camp and they were constantly barking and we had to stare into their manure. The windows outside were full of bird droppings. Our toaster was broken from the start, but it was never replaced.

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Karin S - Dec 2014
Overall rating
Cleanliness
1/5
Service
1/5
Location
5/5
Safety
3/5
Value for money
1/5
Karin S
With partner

Die hotel het ons nie verwag nie.

Hulle het ook nooit enige vorm van identifikasie gevra nie en glad nie geweet dat ons eers daar bespreek het nie. Die badkamer se lig het nie gewerk nie, en die toilet het 'n straal water gespuit op die vloer. Die wasbak het gelek en daar was net een kragpunt agter die bed vir die ketel. Verder het ons lekker geslaap want ons was pootuit gery!

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The hotel did not expect us.

They also never asked for any form of identification and had no idea that we even booked there. The bathroom light didn't work, and the toilet sprayed a jet of water onto the floor. The sink was leaking and there was only one power point behind the bed for the kettle. Furthermore, we slept well because we were exhausted!

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Juliana D - Sep 2014
Overall rating
Cleanliness
1/5
Service
2/5
Location
1/5
Safety
3/5
Value for money
2/5
Juliana D
With friends

Nie so aangenaam nie.

Sien die sterre.

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Not so pleasant.

See the stars.

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From
From R 1 000
per night (sleeps 3)
From
R 1 000
per night (sleeps 3)
Make a Booking
  • Capacity: 43 people
  • All ages welcome
  • Check-in: 14:00 to 21:00
    Check-out: 10:00
  • Address: 45 Main Road, St Helena Bay Hotel, St Helena Bay, 7390, Western Cape
https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAAJDgxNTNlNmQzLTg2NGItNDI4Yy1hNDExLTI4NjVmMWE0MGJmZQ?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 From R1 000 per night (sleeps 3) 91 5 1 4 45 Main Road St Helena Bay Hotel 7390 Western Cape 021 201 8900 14:00-21:00 10:00 -32.788875982931 18.056567055225