Studio 28 Clarens
Review Summary
Ewald J - Sep 2024
Overall rating
Baie nice.
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Very nice
Very cute place, has everything for self-catering. Will go back again for sure.
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Jacques P - Aug 2024
Overall rating
Thank you for a wonderful stay!
Read moreKarisma S - Aug 2024
Overall rating
Excellent accommodation. Value for money. Peaceful and serene location.
Read moreMabel V - May 2024
Overall rating
Alles was perfek. Skuifdeur werk nie.
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Everything was perfect. Sliding door not working.
We had a great stay!
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Gladwin M - Apr 2024
Overall rating
Private.
Bruce G - Aug 2024
Overall rating
Enjoyable stay.
Larisa D - Jun 2024
Overall rating
Gerieflik, cozy, mooi.
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Comfortable, cozy, beautiful.
It is a very cute place perfect for a cozy atmosphere. All negative comments are that the TV didn't have DSTV so we couldn't watch anything.
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Anna A - Mar 2024
Overall rating
Die hele ervaring was baie aangenaam en rustig.
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The whole experience was very pleasant and peaceful.
Very nice stay at Studio 28. The grill at the braai just needs to be replaced and the sliding door is stuck, so it is difficult to open and close. It may also be recommended to put handrails at the stairs for older residents and guests.
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Studio 28 Clarens 's response
Thank you, Anna, for your review, and I'm glad to hear that you enjoyed your stay.
I have already ordered a new grid for the braai, and I am waiting for it.
I am not sure about the handrails as there are no stairs at the unit. The stepladder on the wall is there only to gain access to the small loft where the geyser is, in case we need to, and not for the guests.
Kind regards
Valerie & Team
Carien S - Jan 2024
Overall rating
Netjiese beskostigbare verblyf.
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Neat affordable accommodation.
We had a very nice stay. It is very neat and clean. It's a nice quiet area, thank goodness, because in the distance we could hear the noise of the town. There is everything one needs in the place of residence. Would recommend it for.
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Dikeledi L - Mar 2024
Overall rating
Amazing.
Gavin A - Jun 2024
Overall rating
Very pleasant.
Carmen L - Apr 2024
Overall rating
Enjoyable.
Renier P - Jan 2024
Overall rating
Lekker.
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Nice.
Very neat and clean unit. We could also have a nice barbecue.
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Anonymous Guest - Apr 2024
Overall rating
Very nice.
It was delicious. Place just very stuffy and no air conditioning or "Fan".
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Illse V - Jan 2023
Overall rating
Good close to our leave.
Studio 28 Clarens 's response
Thank you Illse for a fabulous review. We look forward to your next visit. Valerie
Tshepo M - Nov 2023
Overall rating
Excellent.
Jaco C - Apr 2023
Overall rating
The stay was very pleasant.
Studio 28 Clarens 's response
Thank you Jaco for a great review! It was a pleasure hosting you.
Valerie
Piet V - Sep 2023
Overall rating
Lekker.
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Nice.
Slept well. Quiet place.
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Lerato M - Dec 2023
Overall rating
Good stay but bad service via the host.
Studio 28 Clarens 's response
I am quite surprised at your review.
When you asked me if there was an iron in the unit, I told you that there wasn't one.
As mentioned in the 14 years I have had my establishment, I have never been asked for an iron. As this is not a 1st necessity, I don't see the need to mention it in the description.
As for the toilet, it is the first time I have heard about it. We have guests every week, and no one else after you mentioned that there is a problem. The cleaning staff clean and check after each guest and all was fine.
Clarens is under water restrictions and the municipality closes the water off regularly to avoid depleting the reservoirs, so it could be that there was no water a this specific time. Although the complex has a water backup, if guests are not water-wise, the tanks can get empty.
Faiza O - Dec 2022
Overall rating
Amazing.
Studio 28 Clarens 's response
Hi Faiza, thank you for a great review. I have looked at installing Wi-Fi, but at this stage it is not feasible. Hopefully in the near future. Valerie
Jeane J - Jul 2022
Overall rating
Pragtige netjiese woonstel.
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Beautiful neat apartment.
Absolutely fantastic service received from Valerie, although communicated via email due to the pandemic. Apartment is beautiful, and incredibly neat. Due to circumstances, my dog children, who are both still very young, had to travel with us, with arrangements at short notice, there was also no problem with them traveling with us.
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Lorraine F - Jan 2022
Overall rating
Google maps took us through the backend of the area which was a bit off putting.
Studio 28 Clarens 's response
Thank you Lorraine for your nice review!
I can't believe that Google Maps doesn't take the straight route. Not sure if it can be changed though.
We are in Clarens, not outside of town, as Larola is definitely part of Clarens. Anyway, nothing is far in our little village!
We hope to host you again in the future.
Heleen R - Jan 2022
Overall rating
Heerlik geslaap en gebly.
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Had a wonderful sleep and stay.
The tub didn't have a plug. One towel had dirty marks on it.
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Deborah F - Mar 2022
Overall rating
Relaxed unit that is perfect for a weekend break away.
Anonymous Guest - Jan 2022
Overall rating
Sufficient for a weekend stay.
Enough to spend a weekend away.
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Anonymous Guest - Jul 2022
Overall rating
Poorly marked. Name only on door.
See stars.
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Adriaan V - Jul 2022
Overall rating
Dit was goed.
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It was good.
Studio 28 not located in the best part of town, but meets basic accommodation. Good for a start.
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Ceri K - Feb 2022
Overall rating
Het meer verwag en gehoop jy kon die natuurskoon en berge sien vanaf woonstel.
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Expected more and hoped you could see the scenery and mountains from apartment.
No ventilation. Had to close back door because there was no security gate. The back door on the street and not safe to keep open. Faucets leak and bathroom not clean.
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Studio 28 Clarens 's response
Thank you for your feedback.
Ventilation - there are windows on both sides of the unit, so you just need to open them to get ventilation.
There are no security gates as we are in a secure complex with 24/7 security. In the 11 years I have had Studio 28 Clarens, I have never had any incident. So I gather the complex is pretty safe!
It would have been nice of you to let me know then and there so we could fix any tap that was leaking during your stay. I am also not sure which taps are leaking, as I haven't found any.
I am sorry you found that the bathroom was not clean enough. I will certainly take it up with my housekeeper to see what could have happened.
Valerie & Team
Billy D - Dec 2021
Overall rating
Very enjoyable.
Studio 28 Clarens 's response
Thank you Billy for a very nice review. We hope to host you again in the future.
Valerie & Team
Soekie S - Dec 2021
Overall rating
Blyplek is netjies. Kon dit maklik kry. Veilige parkeerplek. Vol DStv. Sal weer hier kom bly.
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Accommodation is neat. Could get it easily. Secure parking. Full DStv. Will stay here again.
There are enough heaters, warm blankets and regular blankets for when it's cold. We did not visit cold Clarens but now know for the future.
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Studio 28 Clarens 's response
Thank you for a very nice review.
Valerie & Team
Paul A - Mar 2021
Overall rating
Lovely time.
Alwyn O - Aug 2021
Overall rating
Baie lekker.
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Very nice.
Had no problem. Clean and tidy and value for money.
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Leánne N - Jun 2021
Overall rating
Jy kry waarvoor jy betaal.
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You get what you pay for.
Upon our arrival, the room had a very funny smell. The place was neat, but there were areas that were not properly cleaned. The dishes weren't washed so nicely, I had to wash what we wanted to use again. The room was nice and warm and we also slept nice and warm. It's a pretty old place, not modern at all. There is a small two plate stove, and old fridge that is falling apart. Would we book there again? No, not just, no.
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Izak V - Oct 2021
Overall rating
Baie lekker gekuier en die mens is altyd gasvry.
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Very nice visit and people are always hospitable.
Just drove around a lot as usual.
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Trix V - Apr 2021
Overall rating
Plek was skoon en netjies.
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Place was clean and tidy.
There was a water leak in the bathroom. I called owner and told about it. She says her handyman has already fixed it. Handyman came out on Saturday. Said he would bring it to her attention. I asked for extra towels or cloths for the water. Couldn't even sit on toilet then your feet were wet. Owner does not live in Clarens. Couldn't help me with extra cloths. If you go on Hello Peter, in 2019 there were already people who complained about the water in the bathroom. Refrigerator doesn't work well either. And is just a small fridge for a weekend stay.
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Anya G - Dec 2021
Overall rating
Voldoende, maar kon beter wees.
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Adequate, but could be better.
Garden is not really taken care of. Can be upgraded. Cracks in the walls and there was still dust on the bedside lamps.
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Studio 28 Clarens 's response
Dear Anya,
I am sorry about the issues you experienced at Studio 28 Clarens.
I am taking up the issue of the dust in the unit with my housekeeper, and will mention to the body corporate that the gardens need more attention (being in a complex the gardens are maintained by them).
Security - we are in a very secure complex, with security guards walking around 24/7. In all the years I have never had a security issue at Studio 28 Clarens. Did you have a bad experience? If this is the case, please let me know directly.
Kind regards,
Valerie
Ria C - Apr 2021
Overall rating
The worst place I have ever stayed in Clarens.
Read moreAmorie P - Jan 2020
Overall rating
Baie lekker!
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Very nice!
We enjoyed our time here and would definitely recommend the place to anyone. Thank you very much!
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Studio 28 Clarens 's response
Thank you Amorie, for a lovely review.
Valerie and Rose.
Leigh-mari W - Sep 2020
Overall rating
Lekker naby aan als
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Nice close to als
The place is nice and clean and has everything you would need. There is a nice patio outside where you can have a nice breakfast in the morning and sit and chat in the evenings
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Studio 28 Clarens 's response
Thank you for a lovely review.
Valerie & Team
Lucas W - Feb 2020
Overall rating
Netjies, snoesig en niks meer nodig.
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Neat, cosy and need nothing more.
Unfortunately, a bit far from the square and therefore cannot walk there. Especially a problem with the beer festival weekend.
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Daleen S - Jan 2020
Overall rating
Ons het baie lekker gekuier. Studio 28 is gerieflik en baie netjies.
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We had a great time. Studio 28 is convenient and very neat.
Should maybe pay attention to car security.
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Studio 28 Clarens 's response
Thank you for a lovely review.
I am sorry you feel the security is not 5*. Larola Terraces, where Studio 28 Clarens is situated has 24/7 security, and in the 10 years I have had my establishment, we didn't have any incident.
Valerie & Rose
Ettienne K - Nov 2020
Overall rating
Goeie waarde vir geld.
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Good value for money.
Neat and comfortable unit.
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Tersia D - Sep 2020
Overall rating
Lekker.
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Nice.
We enjoyed it very much. Nice close to everything.
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Karen D - Feb 2020
Overall rating
As jy opsoek is na goedkoop verblyf wat nie afskeep op kwaliteit nie, sal ek Studio 28 Clarens met graagte aanbeveel.
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If you are looking for cheap accommodation that does not skimp on quality, I would be happy to recommend Studio 28 Clarens.
We were just looking for a roof over our heads and got more than that for the price. Thank you very much for a nice experience.
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Boitumelo C - Dec 2019
Overall rating
The place was so clean. Loved the communication with the landlord. She kept us updated.
Studio 28 Clarens 's response
Thank you for a lovely review.
We hope to host you again soon.
Valerie and Rose
Stephan J - Apr 2019
Overall rating
Lieflik plek.
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Lovely place.
The house is very neat and we had a great stay. Will definitely recommend.
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Anita B - Aug 2019
Overall rating
Die plekkie was mooi en netjies gewees. Alles was mooi skoon.
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The place was nice and tidy. Everything was pretty clean.
The stay was fantastic!
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Sanet S - Apr 2019
Overall rating
Rustig en skoon.
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Quiet and clean.
Everything was clean and tidy. Thank you!
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Johannes V - Apr 2019
Overall rating
Was okay.
Steph N - Nov 2019
Overall rating
Baie netjiese eenheid.
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Very neat unit.
Unfortunately there was a lot of noise and commotion on Friday and Saturday night.
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Studio 28 Clarens 's response
Thank you for your review.
I imagine that with the Rugby world cup, the whole town was celebrating hence the noise. I am sorry for that.
Studio 28 Clarens is situated in the secure complex of Larola Terraces with 24/7 security. In the 9 years, I had this establishment, I never had any security issue. So I am surprised by your rating on security.
You had originally booked at my other establishment in Main Street, but did not want to be in Main street. This is why offered you Studio 28 Clarens, which is located away from the centre of town, which is what you wanted. So again, I am quite surprised at your rating for the location.
As I was running a special for that weekend, you also had a 20% discount on the standard rates.
Johan P - Sep 2019
Overall rating
Plek kort 'n skoonmaak en 'n upgrade.
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Place needs a cleaning and an upgrade.
The location, right across from a water treatment plant or a very old municipal swimming pool that sits empty. Well only 1.5km from the CBD but it's not walking distance. Also opposite the informal settlement, which is not too safe in Africa, the late night noise also bothers. The unit itself definitely needs attention and the bathroom is not clean, especially the bathtub. It should almost become a requirement to have photos of the bathroom on the page as well and no photo older than 12 months.
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Studio 28 Clarens 's response
Dear Johan,
Thank you for your review. As stipulated on the website and shown on the map, Studio 28 Clarens is situated in Larola Terraces, a complex that is on the outskirt of Clarens and not in town. The distance from the apartment to the town centre is 900m.
The Larola complex has 24/7 security, with guards patrolling. In the 9 years I have had the apartments, I never had any security issue.
Clarens town as well as the township are one, and we all work together (we do not have any informal settlement in Clarens and surrounds). Again I never had any security issue over the years. The swimming pool is a private property and has been closed for years as a child drowned in it. Unfortunately I cannot be responsible for someone else' s property.
Before you confirmed the booking, I explained that the apartment did not have separate bedrooms, but we offered the option of 2 single beds (instead of a king size bed), yet you confirmed the booking. You then complained to me that there was only one room. The apartments are like "bachelor" flats and are open plan. The photos do show it as well as the description.
I am sorry you found the bathroom dirty. I was there myself before your arrival and all was clean. It could have been because of the very strong winds and extremely dry weather we had that weekend, were dust, leaves, etc.. got in even with closed doors and windows. (for info, the photos are showing what we currently offer).
Kind regards
Valerie
Christelle G - Jun 2018
Overall rating
Dit was absoluut fantasties.
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It was absolutely fantastic.
We had a wonderful time. It was very neat and there was everything we needed. The staff were very friendly and helpful. I would recommend the place anytime and to anyone.
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Erika S - Apr 2018
Overall rating
Baie rustige en netjiese plek en omgewing.
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Very peaceful and neat place and surroundings.
We had a great stay, just a pity there is no view of the mountains. We will stay there again.
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Manda R - Aug 2018
Overall rating
Selfsorg-eenheid in veiligheidsoord buite Clarens se besigheidsarea.
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Self-catering unit in security resort outside Clarens business area.
Self-catering unit well equipped with a cleaning service for every day, including Sundays. Very cold unit due to tile and cement floors. Heater doesn't help much, thankfully for electric blankets.
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Kebalepile I - Dec 2018
Overall rating
It was an exquisite adventure and we both enjoyed
Read moreStudio 28 Clarens 's response
Thank you for your review. Unfortunately, if I haven't been notified that you have paid the full amount, the balance is still outstanding and has to be settled on arrival. It is specified on our T&C and on the confirmation I emailed you. I was notified a day after your departure. This is why I asked that you be refunded, which they did.
Regarding the bath plug, we have removed them as there is a water crisis in Clarens because of the drought, and we ask our guests to please be water wise and rather shower than bath. This is why I have put signs in each apartment.
I see that you only gave 3 stars for security - Studio 28 Clarens is situated in a secure complex with 24/7 security guards.
But I am glad that you did enjoy your stay!
Erna W - Jul 2018
Overall rating
Baie lekker, gerieflik.
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Very nice, comfortable.
The DStv channels that were available did not all work. It is not really within walking distance of the town. Furthermore, we had a great time.
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Izak V - Dec 2017
Overall rating
Baie rustig en skoon.
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Very quiet and clean.
We really enjoyed it and would go again, it's also pet friendly, would recommend Studio 28.
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Studio 28 Clarens 's response
Thank you Sakkie for a fantastic review! We are glad you enjoyed your stay.
Valerie & Team
Yolande V - Mar 2017
Overall rating
Was skoon, netjies en rustig.
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Was clean, neat and relaxing.
We got great service from the guard with regards to our car, he even left us a note, James, was quite something. Felt safe. Beautiful, neat room. We found the tranquility we were looking for and the even accommodated us when we wanted to check out after 10:00 in the morning, highly recommended.
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Studio 28 Clarens 's response
Thank you very much for a great review!
We look forward to welcoming you again soon.
Kind regards. Valerie
Marlene R - Dec 2017
Overall rating
Verblyf baie aangenaam.
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Very pleasant stay.
Stay very tidy, bed very comfortable, apartment tidy was safe, security guard looked after car, will definitely stay there again.
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Alda W - Nov 2017
Overall rating
Baie gerieflik. Sal definitief weer daar gaan slaap.
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Very convenient. Will definitely stay there again.
Clean, tidy and a peaceful environment. Will definitely stay there again and recommend it to others. Valerie is very friendly, helpful and willing to go the extra mile. Thank you very much for that!
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Studio 28 Clarens 's response
Thank you for a great review!
Regards,
Valerie and team
Peter Z - Nov 2017
Overall rating
Baie gemaklik.
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Very comfortable.
Service is excellent, rooms very comfortable and clean. Will recommend any time.
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Studio 28 Clarens 's response
Thank you for a lovely review!
Valerie and Team
Chantelle P - Dec 2017
Overall rating
Salige nagrus
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Blissful night's rest
We were only in Clarens for one night and had to book at the last minute, were extremely grateful that we could find a clean, tidy place where our 2 dogs could also stay together! Felt very safe!
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Neels G - Nov 2017
Overall rating
Baie aangenaam.
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Very pleasant.
Will use it again. Thank you very much.
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Studio 28 Clarens 's response
Thank you Neels for a lovely review.
We look forward to welcoming you again soon!
Valerie and Team
Janine P - Jul 2017
Overall rating
Rustig
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Peaceful
Unfortunately, the place is not really walking distance to the square.
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Studio 28 Clarens 's response
Thank you for a lovely review
Kind regards
Valerie and Team
Jean-jacques N - Jan 2017
Overall rating
Aangename en netjiese verblyf vir ons vinnige in en uit Clarens naweek.
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Pleasant and neat accommodation for our quick in and out Clarens weekend.
We had to stay one night in Clarens and Studio 28 was perfect. Friendly customer service and accommodating.
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Studio 28 Clarens 's response
Thank you for a lovely review!
Kind regards
Valerie and Team
Manfred H - Jan 2017
Overall rating
Ons verblyf was baie aangenaam.
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Our stay was pleasant.
The location is not ideal, because the nearest neighbourhood is quite noisy (which could be attributed to the holiday season). It did make us feel a bit unsafe, but the presence of security guards on the premises and especially at the parking was very good for our peace of mind. The unit itself was very convenient and everything was very clean.
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Studio 28 Clarens 's response
Thank you for your review.
Studio 28 Clarens is situated in Larola, a secure residential complex, on the edge of town.
In the 6 years I have had Studio 28 Clarens, I have never had any security issue with my guests.
I am sorry you felt unsafe.
Unfortunately we cannot send you an email to apologize as you did not provide us with your email address.
Kind regards,
Valerie
Scott D - Jul 2017
Overall rating
Very practical and cost effective.
Studio 28 Clarens 's response
Thank you for a lovely review, Scott.
We are glad you enjoyed your stay with us!
Valerie and Team
Gavin S - Jan 2017
Overall rating
Recommendable.
Read moreStudio 28 Clarens 's response
Thank you for your review and for the compliments. As you could see, the kitchenettes are built-in units and there is no space to put a bigger fridge. Thank you for mentioning the icy freezer. I will look into it.
We only offer a smaller DStv bouquet, as we believe visitors come to Clarens to enjoy the town and its vibe. Most people do prefer to watch sports in one of our local restaurant/ pub where they enjoy the big screen and the atmosphere.
Kind regards,
Valerie
Buks O - Dec 2017
Overall rating
Skoon.
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Clean.
We did not like that the cleaners put our personal belongings in other places. It invades your personal space.
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Madelaine D - May 2017
Overall rating
Verblyf was oud, verniel en vuil.
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Accommodation was old, neglegted and dirty.
Compared to the other places we booked with LekkeSlaap, this place was bad. The firdge wasn't turned on when we arrived. Bathroom tiles covered in mildew and the bottom of the soapholder contains the remains of previous bars of soap. There was a mouse in the bathroom (but I don't think I can blame the owners for this). Notice in the bathroom says guests may use the ashtray outside - there was no ashtray. The TV is terrible - we had to call the owner the first night to help us to get the thing to work (she was very patient and gave instructions on the phone). Maybe we were under the wrong impression that we could get the same level of accommodation at the same price in Clarens that we got in the previous town - our conclusion: accommodation in Clarens is expensive - next time we will choose a more expensive accommodation option to make sure we get better and cleaner facilities. All things considered, Clarens is a wonderful place.
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Studio 28 Clarens 's response
Dear Madelaine,
I am sorry you had a bad experience during your stay. It would have been great if you had mentioned it to me then so that I could have sorted it out immediately. When you called me for the TV, for example.
I rely on my assistant to check the apartments before check in, but obviously this wasn't done up to standards and I really apologize for it.
I have taken it up with my staff as this is unacceptable.
Again accept my apologies.
Kind regards,
Valerie.
Magda S - Oct 2016
Overall rating
Baie netjies, gerieflik en skoon.
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Very neat, comfortable and clean.
Valerie was very kind and friendly. Was able to get the unit earlier which was convenient. Friendly and helpful. Neat, clean and lovely self care unit.
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Studio 28 Clarens 's response
Thank you for a lovely review.
We look forward to your next visit!
Amanda K - Jan 2016
Overall rating
Uitstekend.
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Outstanding.
Thank you very much for hospitality!
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Studio 28 Clarens 's response
Thank you for a great review!
Antonette V - Jul 2016
Overall rating
Very good.
Studio 28 Clarens 's response
Thank you for a lovely review.
We look forward to your next visit!
Valerie
Sharonne S - Jul 2016
Overall rating
Ontspannend in 'n pragtige omgewing.
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Relaxing in a beautiful setting.
Studio 28 made a big contribution to a lovely getaway weekend.
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Owen H - Apr 2016
Overall rating
Great place in a relaxing enviroment.
Studio 28 Clarens 's response
Thank you for a lovely review, and for coming back to Studio 28 Each time you visit Clarens!
Amanda L - May 2016
Overall rating
Baie netjies!
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Very neat!
The owner is very helpful and friendly. Can recommend.
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Eretha R - Mar 2016
Overall rating
Dit was aangenaam.
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It was pleasant.
It was pleasant, but the location is not central and it is a bit expensive for what you get.
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Jakkie J - May 2016
Overall rating
Dis jammer oor die ligging.
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It's a shame about the location.
If one flees the city noise to Clarens, the last thing one expects is the night sounds, music, sounds and sight of the neighboring informal settlement. Literally in direct view from the unit. The unit is not "near" the town rectangle of Clarens (as referred to in a previous review), unless the term "near" refers to transport to it by car. If so, well then all the areas of Clarens are "nearby". Regarding the unit itself: the bed, bedding, crockery and cutlery are in good condition and clean. Overall the unit is clean. The heaters are a welcome addition. Parking is approximately 40 to 50 meters away from the unit in a central covered area.
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Studio 28 Clarens 's response
Sorry I am French, so I don't understand Afrikaans. I nevertheless had someone to translate the guest's email.
Studio 28 Clarens is situated 900 m from the centre of town, the Square. This is mentioned on the description of our establishment. As is that the parking is not in front of the door, but about 40 m away. We are in a complex and the parking is the same for all, but we have reserved space for our guests. The parking is under cover and guards patrol there.
There is no informal settlement in Clarens. Kguberswana, the "township" is part of town, like a suburb and about a 1/3 of town is close to it.
Our position on the Google map is accurate and guest can therefore check our exact location before booking. We often have guests returning to Studio 28 Clarens because it is peaceful and away from the hub.
I do take pride in making sure that my establishment is clean and well maintained, and I am glad to see that Jakkie noticed it.
Unfortunately we cannot please everyone, and I am very sorry that the guests didn't enjoy their stay.
Andre C - Sep 2015
Overall rating
Dit is 'n baie lekker stil area in Clarens, en die uitsig is fantasties, die kombuis is baie goed toegerus.
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It is a very nice quiet area in Clarens, and the view is fantastic, the kitchen is very well equipped.
It was nice to be contacted by Valerie herself to make sure we got the Studio, she met us at the entrance to the town and escorted us to the front door. She explained everything and gave us a map of the town herself.
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Studio 28 Clarens 's response
Hi Andre,
Thank you for a lovely review. It was a pleasure hosting you.
I do hope to see you again soon.
Valerie
Alwyn S - Jun 2015
Overall rating
Pragtige, gemaklike verblyf.
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Beautiful, comfortable stay.
The studio is very nicely furnished. Beautiful self-catering kitchen.
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Studio 28 Clarens 's response
Dear Alwyn,
Thank you for your compliments. We hope to host you again soon.
Best regards,
Valerie
Pieter R - Oct 2015
Overall rating
Verblyf was voldoende.
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Accommodation was adequate.
The parking lot is just very far from the unit.
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Studio 28 Clarens 's response
Dear Pieter,
Thank you for your review. We are in a secure complex and there is a designated undercover parking for all the apartments in the complex. It is approximately 40 metres from the unit's door. I am glad that you nevertheless enjoyed your stay.
Regards,
Valerie
Henrietta B - Sep 2015
Overall rating
Ons het beter verwag.
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We expected better.
The hot water cylinder was leaking. The kitchen and bathroom need attention. No sports channels available on the TV.
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Studio 28 Clarens 's response
Dear Henrietta,
Thank you for your review and your concerns.
When I got the apartment ready for your arrival on Friday morning, the geyser was perfect. Unfortunately, as you arrived, there was some water on the floor. I asked our handyman to come immediately and check, and he said that the geyser had a small leak and that it should be fine for the weekend. I nevertheless offered you similar accommodation a couple of doors away, at a friend's establishment, but you decided to stay. We checked the geyser a few times during the weekend and it was fine. The photos on the website show the bathroom and the kitchenette as it is. We also mention that we do not offer the full DStv bouquet. Unfortunately our establishment is too small to qualify for the hotel/guesthouse DStv bouquet, so we offer a smaller bouquet.
Best regards,
Valerie
Rina S - Apr 2015
Overall rating
Besoek aan Clarens is wonderlik, verblyf by Studio 28 nie aan te beveel nie.
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Visit to Clarens is great, stay at Studio 28 not recommended.
Totally overpriced for a very small chalet. Extra attention to cleaning especially floors required. The kitchenette consists of the double sink behind the entrance door with a double plate stove attached to it. No work surface for preparing food. So guests are actually forced to eat out which is very expensive. Refrigerator far too small to bring own meat, can only make ice. Informal neighborhood is nearby and the blare of music during the day and especially at night is incredibly disturbing, it feels like the sound equipment is right next to the chalet. Definitely will not use this again.
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Js S - Dec 2015
Overall rating
Plek sien ons nooit weer nie!
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Place we never see again!
The accommodation was adjacent to the location. The bathroom was in a state, does not look at all like in the pictures. We were without water from early Saturday morning and only when we got home late Saturday night, there was water again. After I called the owner in the morning and also in the afternoon to say about the water and that we have a wedding to go to so we need water. I know a burst pipe is beyond one's control, but then someone providing accommodation must have a plan B. Only after I contacted LekkeSlaap, the owner called us and said we could shower at a friend's house. It was a nightmare experience, and I will not recommend the place to anyone or will I ever go back again.
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Studio 28 Clarens 's response
As explained to the guests, the Municipality had a water crisis, which was totally out of my hands.
I kept phoning the Municipality Manager to get updates, and informed the guests about it. All the water pipes have been replaced by an outside contractor and they decided to turn the new system on that weekend, despite the Municipality asking them not to do so. Many new pipes burst and had to be repaired, which is why they had to turn the water off for so long.
At this time of the year, other guest houses are full, so the best I could do was to ask one of my friend if my guests could use her house.
I am terribly sorry about the inconvenience all this has caused, but really there was nothing more I could do.
Other guests who were booked that weekend had the same problem, but understood that it was out of my control.
The photos that are on the website are what Studio 28 Clarens is, I did not hide anything.
Please accept my apologies again for the inconvenience of the water issue.
Valerie
Michel T - Jan 2015
Overall rating
Avoid this establishment at all cost. Pokey, dirty and in a dubious location! Very overpriced for the amenities!
Studio 28 Clarens 's response
Dear Michel
I am sorry you didn't like our apartments. We are located in Larola, a secure residential complex in Clarens, so I do not understand how it can be dubious.
There are photos on the website that show the apartments as they are. As for the cleanliness, I did check it myself before your arrival and it was clean. Unfortunately your dog might have brought dirt in.
We do offer some amenities, soap, shower gel and shampoo, all individually packed, and they were in the bathroom when you checked in.
Ina M - May 2014
Overall rating
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Thank you very much, everything was very clean and tidy. Thank you also for accommodating our dachshund. Will use you again in the future.
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Studio 28 Clarens 's response
Dear Ina,
Thank you for a lovely review. We look forward to welcoming you again soon.
Regards,
Valerie
Carin R - Jul 2014
Overall rating
Fantastic!
Studio 28 Clarens 's response
Dear Carin,
Thank you for a great review. We would love to host you again!
Regards,
Valerie
Nico V - Feb 2014
Overall rating
Baie lekker gebly, baie skoon en netjies.
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Very nice stay, very clean and tidy.
The accommodation is very clean and tidy. It is in a safe area, very close to all the shops.
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Heila O - Aug 2014
Overall rating
Uitstekend ingerig om die koue te trotseer.
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Excellently equipped to brave the cold.
Comfortable, friendly service and ideal for a nice weekend getaway.
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Studio 28 Clarens 's response
Dear Heila,
Thank you for a lovely review. We look forward to welcoming you again soon.
Regards,
Valerie
Melanie D - Feb 2014
Overall rating
A bit dissapointed that we had no view, but otherwise an enjoyable stay
Studio 28 Clarens 's response
Dear Melanie,
Thank you for your review and for appreciating the effort we put in. It was a pleasure hosting you.
Regards,
Valerie
Simon W - Dec 2014
Overall rating
We came to Clarens to get married
Studio 28 Clarens 's response
Dear Simon,
It was a pleasure hosting you both. I am sorry that people a few doors away disturbed your stay. You could have let me know and I would have asked the police to intervene.
Best regards,
Valerie
Piet D - Sep 2014
Overall rating
Het 'n heerlike naweek gehad.
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Had a lovely weekend.
Sleeping area of unit very good. Kitchen very small. If you sit by the braai area there is no view, if you don't know you're in Clarens, you'll never tell.
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Nicolize C - Apr 2014
Overall rating
Skoon en netjies, maar kyk uit oor plakkerskamp.
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Clean and tidy, but overlooks squatter camp.
Studio 28 is a clean and tidy self-catering option. It is unfortunately located outside the core of the town in one of the new residential areas. Although it overlooks a squatter camp, it is safe.
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Jolandi D - Aug 2014
Overall rating
Knap en netjies, maar sleg geleë.
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Nice and tidy, but badly located.
See the stars below.
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Studio 28 Clarens 's response
Dear Jolandi,
Thank you for your review. I am surprised that you rate the location and security so low. We are situated in Larola, a secure residential complex with guards patrolling. It is our policy to respect our guests' privacy and we do not come to check on guests all the time. I am only a phone call away (24/7) should you need anything.
Regards,
Valerie
- Capacity: 4 people
- No children under 12
-
Check-in: 14:00 to 23:00
Check-out: 10:00 - Address: Corner of Larola & Trans Caledon Streets, Larola, Clarens, 9707, Free State