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Sugar Hill Manor Guesthouse

12 reviews
Guest House

Review Summary

3.5 out of 5from 12 reviews for Sugar Hill Manor Guesthouse
Cleanliness
3.2/5
Service
3.5/5
Location
4.0/5
Safety
3.6/5
Value for money
3.3/5
Pieter L - Jul 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Pieter L

Netjies en gerieflik.

Ons reis was vir familiebesigheidsdoeleindes en die eienaars het dit so gerieflik as moontlik vir ons gemaak. Ons waardeer die vriendelikheid.

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Neat and comfortable.

Our trip was for family business purposes and the owners made it as convenient as possible for us. We appreciate the kindness.

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Jono C - Jun 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Jono C
With friends

Great host and accommodation.

Beautiful B&B with a great host.

Anele J - Mar 2023
Overall rating
Cleanliness
4/5
Service
5/5
Location
4/5
Safety
5/5
Value for money
4/5
Anele J
With friends

I had an enjoyable stay.

It is a very beautiful place.

Jelliot H - Sep 2024
Overall rating
Cleanliness
4/5
Service
3/5
Location
4/5
Safety
2/5
Value for money
3/5
Jelliot H
On business

For an overnight stay, nothing much to say.

I booked late, so I got a big room with 5 beds, which was not to my requirements.

Anonymous Guest - Jul 2024
Overall rating
Cleanliness
2/5
Service
3/5
Location
3/5
Safety
2/5
Value for money
2/5
Anonymous Guest
On business

Quiet for overnight trip not holiday.

Quiet place. There was no water. No cups or glasses if drinking water or coffee in rooms.

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Andrew M - Apr 2024
Overall rating
Cleanliness
1/5
Service
1/5
Location
2/5
Safety
2/5
Value for money
1/5
Andrew M
On business

Terrible stay. Drunk owner. No WiFi.

One of the worst places to stay. Dirty towels. No breakfast, and the owner was half drunk when we arrived.

Sugar Hill Manor Guesthouse 's response

Hello Andy,
Apologies for all the inconvenience. Sunday is normally a very quiet day and staff do not typically come in, so our service levels were a bit low. Asking for fresh towels is not difficult as I have plenty on hand at all times. I am surprised at the comments on the rooms. I could have arranged for another room as I had a few unused ones. Sometimes, proper communication can sort a lot of problems out. I understand that fishing is a very intensive sport, so I can make allowances for that.
I was spending the day at the beach with some old school mates, so I do not dispute that I had had a few beers. I am not a rude person and I expect men to understand these situations.
I do not offer breakfast at that price. We are in the country and have Fibre WiFi which is the best here. I cannot guarantee WiFi and generally, it is mostly on.
I would like to extend good wishes to you and offer a complimentary night for your next visit.
Kindly check our website to see how lovely our BnB is.
(website link)
All the best,
[Reviewer's First name]

Sugar Hill Manor Guesthouse
Mj K - Jan 2023
Overall rating
Cleanliness
3/5
Service
3/5
Location
3/5
Safety
2/5
Value for money
3/5
Mj K
Family with young children

Mooi huis en 'n mooi uitsig.

Dit was ok. Sou verkies om 'n koffie- of teeplekkie in kamer te kon hê vir meer privaatheid. Ons het nie ontbyt gekry nie en 'n ander kamer as wat ons bespreek het. Maar andersins was die beddegoed netjies en skoon. Beddens gemaklik.

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Nice house and a nice view.

It was ok. Would prefer to have a coffee or tea making area in room for more privacy. We did not get breakfast and a different room than we booked. But otherwise the bedding was neat and clean. Beds comfortable.

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First National Battery S - Oct 2022
Overall rating
Cleanliness
5/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
4/5
First National Battery S
On business

An enjoyable stay.

Very clean, spacious , good customer service, quiet and peaceful guesthouse. I enjoyed my stay and the owner is very friendly and caring.

Gerhardus D - Mar 2022
Overall rating
Cleanliness
4/5
Service
4/5
Location
4/5
Safety
5/5
Value for money
4/5
Gerhardus D
With partner

Pragtige huis stil en rustig in veilige omgewing.

Mooi ou huis in rustige stil omgewing tuiste waar jy werklik kan uitrus.

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Beautiful house quiet and peaceful in a safe environment.

Beautiful old house in peaceful quiet environment home where you can really rest.

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Charles H - Nov 2020
Overall rating
Cleanliness
2/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Charles H
With partner

Needs attention to detail.

A piece of paradise. The host goes out of his way to make you feel comfortable and attend to your needs. We were upgraded to a lovely room with a view. Certainly value for money. My only criticism is lack of attention to detail.

Monica V - Apr 2019
Overall rating
Cleanliness
1/5
Service
1/5
Location
5/5
Safety
3/5
Value for money
1/5
Monica V
With friends

Geensins netjies of skoon nie.

Ontbyt was glad nie aangenaam nie. Het nie eers Sondagoggend se ontbyt gebruik nie.

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Not neat or clean at all.

Breakfast wasn't pleasant at all. Didn't even eat breakfast the Sunday morning.

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Sugar Hill Manor Guesthouse 's response

Hello Monica,
I have not read the report but I was overseas and I am very sorry about this. I normally run my business personally and this is not a true reflection of the state of my beautiful and homely guesthouse.
Sincere apologies to you. Graham Owner and Manager.
I have only just picked up this comment and was unaware of it.

Sugar Hill Manor Guesthouse
Anonymous Guest - Nov 2017
Overall rating
Cleanliness
2/5
Service
3/5
Location
4/5
Safety
3/5
Value for money
3/5
Anonymous Guest
With friends

Hopelessly disappointed.

The owner was very nice and friendly, but the stay was definitely not what we expected. It is a beautiful old house.

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12 reviews
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  • Capacity: 26 people
  • All ages welcome
  • Check-in: 12:00 to 19:00
    Check-out: 10:00
  • Address: 36 Pearson Ave, Eshowe, 3815, KwaZulu-Natal
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