Sugar Hotel and Spa
Review Summary
Janine V - Aug 2024
Overall rating
Veilig en lekker geslaap.
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Safe and well slept.
Vehicle was very safe. Very friendly staff and room was very clean.
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Sugar Hotel and Spa 's response
Thank you for your review, we really appreciate it.
Louis B - Apr 2024
Overall rating
All round amazing experience!
Read moreHannelie V - Apr 2023
Overall rating
Will recomment Sugar Hotel to anyone that needs accommodation near the Waterfront.
Kgowane K - Mar 2024
Overall rating
We enjoyed our stay.
Rika B - Aug 2024
Overall rating
Ons het lekker gebly in die ruim kamer en lekker ontbyt wat ingesluit was.
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We had a nice stay in the spacious room and nice breakfast that was included.
The hotel is very centrally located. Unfortunately, for that very reason, it is also very noisy from the traffic. If you're not going to be in your hotel room much, it's not that much of a problem, but even in the evenings, the traffic is constant.
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Matamera G - Jan 2024
Overall rating
A truly enjoyable stay.
Dirk B - Mar 2024
Overall rating
Terleurstellend.
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Disappointing.
The ad is totally misleading. The price and 5 star rating is way too high for what you get.
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Shanée L - Jul 2023
Overall rating
Ons het slegs 1 nag spandeer.
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We spent only 1 night.
The TV did not work and they were not prepared for load shedding. The restaurant on the premises is also closed.
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Anonymous Guest - Apr 2022
Overall rating
Relaxing but unfortunate in terms of value for money.
We got there and were taken to our room, we found out it wasn't the one we booked, and found out there was a double booking. In the end, because we booked a long time ago, they give us the room we booked. I give it to the staff who handled it so well and the messages were also very nice. We were very disappointed in the food for our dinner, there was an awful lot of salt on it and when we told them, we heard how they just scraped the plate (My fiance's sentence) after the waiter said she would tell the chef and there was no apology and we feel the price of that meal was not worth the price at all. The waiter also rarely came to ask if we were still okay, extremely poor service. We had a room with a splash pool and really wanted something private and warm, but it was damn cold and it was very disappointing to know that we paid so much money and in the end it was not what we wanted at all not. It's a 4 star hotel and I feel they can at least heat their Plonspoel and it will surely attract people. The room was also very small. So in conclusion the place is not at all worth the money for what one gets.
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Trevor B - Dec 2022
Overall rating
It was fine.
Sugar Hotel and Spa 's response
Dear Trevor,
Thank you for your feedback, here at Sugar Hotel we do have different room types that suit everyone's pocket.
We have rooms with plunge pools and a Mountain view, and we also have ground-floor rooms without any view, and these are our budget rooms.
Why one would expect a plunge pool when they booked a room without one and the same as Mountain view. All the details of the rooms are not hidden but it is in black and white for everyone to see.
When you book again next time go for the upper rooms, which are our Superior King rooms.
Kind regards,
Oncemore
Carmen M - Dec 2021
Overall rating
Perfection.
Sugar Hotel and Spa 's response
Thank you very much for your review we really appreciate your feedback.
Marais D - Sep 2021
Overall rating
Baie gerieflik en diens uitstekend. Ligging perfek.
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Very comfortable and excellent service. Location perfect.
Very neat and clean. All facilities are in excellent condition.
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Sugar Hotel and Spa 's response
Dear Marais
Thank you for your feedback, it is unfortunate that you did not enjoy your favorite beverage, our coffee pods are on request and the WIFI password is always in the file on the desk. If you hade asked our team would have provided that. I would like to thank you for choosing our Hotel we hope to host you again.
Kind regards
Oncemore
Monica D - Jun 2021
Overall rating
Relaxing.
Sugar Hotel and Spa 's response
Dear Monica
Thank you for your feedback, it is unfortunate that you did not enjoy your favorite beverage, our coffee pods are on request and the WIFI password is always in the file on the desk. If you hade asked our team would have provided that. I would like to thank you for choosing our Hotel we hope to host you again.
Kind regards
Oncemore
Hernus C - Feb 2021
Overall rating
Baie nice.
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Very nice
Enjoyed it. Was worth the money.
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Sugar Hotel and Spa 's response
Thank you for choosing our Hotel. It was a great honor to host you here.
Dj J - Mar 2021
Overall rating
Baie lekker!
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Very nice!
I would prefer not to have dogs hanging around in the lobby. Furthermore, everything was very nice and there was good attention to detail.
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Sugar Hotel and Spa 's response
Thank you for your feedback, we really appreciate it.
Amadia S - Feb 2021
Overall rating
Glad nie beïndruk nie - ek is beskuldig van goed wat weggeraak het!
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Not impressed at all - I was accused of things going missing!
I was accused of leaving a gown out of the room, but it was hanging behind the door when I went to show the cleaner!! I am very unhappy! I'm still waiting from you and from the hotel's side, what will happen! I feel that my humanity has led to harm!
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Sugar Hotel and Spa 's response
Dear Amadia
I hope I find you well. It has come to our attention that the incident that happened on the day you checked out did not go well with you.
I do understand the frustration that you felt, but to be honest I personally did not think that you might have mistakenly packed the gown with your luggage.
I had to ask the housekeeper several times if for real she couldn’t see the gown. If you can remember very well when I asked you if there were one or two gowns in the room and you kindly told me that there were 2 but you used only one and hanged it behind the bathroom door, now the housekeeper just went in and checked where we normally hang the gowns in the cupboard and opened the bathroom door but did not check behind the door.
You then said once more I know exactly where I put it let me go and show the lady, you went with her and for sure it was behind the door. I would like to apologize once again for how you felt.
No one accused you of taking it we just couldn’t find where you placed it, please Amadia accept my apology.
I am the one who checked you in nicely and we were talking laughing together and everything was nice, we would like the opportunity to host you again here and show you our warm hospitality once more.
Please let me know if you have accepted my apology.
Kind regards
Oncemore
Nuraan C - Mar 2021
Overall rating
Clean and cosy and very helpful staff.
Sugar Hotel and Spa 's response
Dear Nuraan
Thank you for your review, we really appreciate it. we hope to host you soon.
Kind regards
Oncemore
Chantelle V - Sep 2021
Overall rating
Vir die prys wat ons betaal het was dit voldoende.
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For the price we paid it was adequate.
Unfortunately we got the room next to the stairs and restaurant so it was very noisy. The TV's remote had no batteries so we couldn't turn it off. The bedding was clean but stained at the bottom. There is a pod system in the room but no pods, only instant coffee. Just little things but overall it was good value for the price we paid.
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Kelly D - Nov 2020
Overall rating
Made everything happen without effort on my anniversary.
Sugar Hotel and Spa 's response
Dear Kelly,
Thank you very much for your review, we really enjoyed hosting you here.
We hope to host you again.
Kind regards,
Oncemore
Abraham Albertus Cilliers W - Oct 2020
Overall rating
Klein Juweel!!
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Little Gem!!
What an amazing little gem!! The hotel is super neat, everything is incredibly beautiful, and the rooms are wonderfully large. The restaurant's food including breakfast was delicious!! Would recommend the place!!!
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Sugar Hotel and Spa 's response
Dear valued guest.
Thank you for your review we really appreciate it. Thank you for choosing our Hotel.
Kind regards
Oncemore
Marthie B - Mar 2020
Overall rating
Baie lekker geslaap en geëet. Naby als wat ons wou besoek ook.
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Good night's rest and delicious food. Close to everything we wanted to visit.
Comfortable with own pool and outdoor seating. Breakfast was delicious with variety to choose from. Walking distance from stadium and Waterfront and bus stops.
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Sugar Hotel and Spa 's response
Dear Marthie
Thank you for your feedback, I hope you enjoyed staying with us as much as we enjoyed hosting you.
Kind regards
Oncemore
Viona C - Feb 2020
Overall rating
Dit was fantasties sal enige tyd weer daar bly.
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It was fantastic would stay there again anytime.
The hotel is very neat and clean. The rooms excellent. Good location.
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Sugar Hotel and Spa 's response
Thank you for staying with us.
Anthea L - Jan 2019
Overall rating
Gerieflik.
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Comfortable.
See stars.
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Sugar Hotel and Spa 's response
Dear Anthea
Thank you for your feedback. We hope to host you again soon.
Regards
Oncemore
- Capacity: 18 people
- All ages welcome
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Check-in: 14:00 to 23:00
Check-out: 11:00 - Address: 1, Corner of Main and Boundry Road, Green Point, Cape Town, 50267, Western Cape