Sunrise Beach View
Review Summary
Madeleine R - May 2023
Overall rating
Pragtige uitsig.
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Beautiful view.
Quick response to questions.
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Aj S - Mar 2024
Overall rating
Ons het lekker gebly.
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We had a nice stay.
The unit is nice and clean, there are enough cutlery/cups/mugs and general kitchen stuff you will need. The hostess was brilliant and helped immediately if there was a problem. As with any place that is regularly used by holidaymakers, there are a few little things that show signs of use, but nothing that made it unpleasant for us. We will visit here again.
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Johan D - Jun 2023
Overall rating
Stay was good ─ issue with collection of keys.
Freja F - Mar 2023
Overall rating
Super location for peaceful beach holiday.
Read moreLeon V - Aug 2024
Overall rating
Great.
Yadah L - Apr 2023
Overall rating
Glad nie wat ons verwag het nie.
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Not at all what we expected.
The apartment is dirty.
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Sunrise Beach View 's response
Hi Yadah,
Ek voel nie u resensie is omvattend nie.
Julle was ongelukkig oor die mure en een gordyn wat vuil was, waarop ek gereageer het en verduidelik het dat ons wag vir 'n opening tussen gaste om te laat verf. Ons doen dit elke paar maande omdat gaste vir een of ander rede konstant die mure vuil maak.
Ons het 2 weke terug weer geverf en plekkie lyk weer mooi.
Dankie, goed gaan.
Alicia G - Aug 2023
Overall rating
Taai vloere, vol stof en vuil eenheid. Onaangenaam.
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Sticky floors, full of dust and dirty unit. Unpleasant.
Unit does not look as advertised at all. Dirty, sticky and full of dust. No white towels, curtains in bedroom dirty and falling off rails. Broken blinds in rooms, porch dirty and no cushions on chairs, couch broken, microwave broken and no curtains in living room as advertised. Unity looks neglected. Then owner wants stories about crockery deposit being refundable but still the unit falls apart.
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Sunrise Beach View 's response
Hi Alicia,
Dankie vir u terugvoer.
Ja, die woonstel lyk effens anders omdat ons alles oorgeverf het, sommige meubels vervang is en ander nuut oorgetrek is, asook goedjies soos lampies, dekor en linne vervang is. Die beddegoed is wit, dus het ons gedink dit lyk mooi met die nuwe skakerings van blou en groen handdoeke. Nie besef dis 'n probleem nie, en gedink dit is alles goeie veranderinge.
Die gordyne in die sitkamer het ons verwyder, want gaste vat dit vuil en dit kyk in elk geval uit op die stoep en die see, so nie gevoel dit is nodig om die uitsig te belemmer nie.
Die gordyne in die slaapkamer word ook elke keer vuil gevat, en was verbrand deur vorige gaste so on shet gewag vir die nuwes.
Daar is een plankie gekraak heel onderaan die kleinste venter se blindings in die agterste kamer.
Ons verstaan u was ongelukkig met die bank wat gebreek was, waarvan ons nie bewus was nie. Sodra jul my laat weet het het ek aangebied om iemand te stuur om dit reg te maak of te vervang, maar julle het geweier, en my boodskappe geignoreer. Dit is nou reggemaak.
Dieselfde met die mikrogolf, wat ons toe na die tyd getoets het en dit steeds perfek gewerk het. Ons het dit toe in elk geval vervang.
Die stoep, vloere en vensters raak ongelukkig vinnig taai en vol sout so naby aan die see, so sou elke dag iemand moes stuur om dit te keer, maar ek het weer seker gemaak dat ons skoonmaker weet hoe om dit goed skoon te hou.
Daar is wel nuwe kussings op die meubels buite, so ek is nie seker waarna u verwys nie.
In verband met die terugbetaalbare breekskadedeposito. Ons het al baie skade gehad deur gaste, dus is dit nou al jare in plek om ons ook net te beskerm. Ek het julle 3 dae grasie gegee om te betaal al moet dit eintlik voor die tyd betaal word, en al het julle met 'n troeteldier gekom. So ek sukkel om te verstaan wat u probleem daarmee was. Ek het dit ook dieselfde Sondag nog ten volle terugbetaal, terwyl ons reëls se binne 24uur.
Ek hoop u vind volgende keer 'n plek meer na u sin.
Vriendelike groete,
Suné
Tinus W - Sep 2022
Overall rating
Asemrowende uitsig in genotvolle gerief.
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Breathtaking view in enjoyable comfort.
The apartment block is almost inside the sea. Parking in a closed garage. Beautiful sea view from the open-plan lounge, balcony and master bedroom. High quality beds. Very comfortable and everything you need to have a wonderful rest by the sea is there in the apartment. Unfortunately, the apartment lobby is not well looked after by the management, but the apartment inside is beautiful. Very close to the beach. Very pleasant owner. Will go again if I can.
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Sunrise Beach View 's response
Baie dankie Tinus, ons sien uit om julle terug te hê. Bestuur was uiteindelik aangespreek en het nuwe mense in beheer, so hopelik word al die gebou se probleempies ook binnekort opgelos.
Lydia J - Aug 2022
Overall rating
Relaxing. Peaceful.
Andre P - May 2022
Overall rating
Uitstekend!
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Outstanding!
Beautiful apartment that is ideally located, right on the beach front. Balito and Umhlanga are both just around the corner. Small problems were quickly addressed and resolved by the owners. The balcony offers excellent views of the sea, and was the ideal gathering place for us. Thank you very much Sune, we will definitely check in again!
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Sunrise Beach View 's response
Baie dankie André. Ons is so bly julle het die kuiertjie geniet en sien uit om jul terug te ontvang.
Serna S - Apr 2022
Overall rating
It was great.
Madelaine P - Mar 2022
Overall rating
Dit was onvergeetlik, baie dankie.
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It was unforgettable, thank you very much.
The location is perfect! We were a family of 4 and plenty of space!
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Sunrise Beach View 's response
Hi Madelaine,
Ons is so bly julle het dit geniet, baie dankie.
Anton C J L - Mar 2022
Overall rating
Asemrowend, pragtig en die woonstel het pragtige uitsigte.
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Breathtaking, beautiful and the apartment has beautiful views.
It was very nice and a beautiful sea view. The apartment is to die for. Really a beautiful place. The view from all three bedrooms is breathtaking. A 100% recommendation to stay there. We will definitely visit again. Thank you Sune for your hospitality and kindness.
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Sunrise Beach View 's response
Baie dankie Anton, ons is so bly julle het dit geniet en sien uit om jul weer terug te hê!
Paul V - Jun 2022
Overall rating
Vinnig in en uit.
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Quick in and out.
Apartment and especially the building needs some attention. Very spacious and beautiful view. Suné was very friendly and helpful.
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Anonymous Guest - Feb 2022
Overall rating
Beautiful sea view. Comfortable stay. Had a great time.
The complex definitely needs maintenance. A lock-up garage with a working front gate will certainly give more peace of mind. The unit has all the basic necessities, but maintenance is required. I would be able to recommend the accommodation because the veranda and view are absolutely fantastic. Suné's service was also very fast and she is a pleasant and professional person. Will consider this unit again in the future.
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Anele D - May 2021
Overall rating
Rustig & fantastiese uitsig!
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Quiet & fantastic view!
It was for a business trip and I didn't spend much time there during the day, but it was neat and quiet with a beautiful view.
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Shulize C - Feb 2021
Overall rating
Sal vir seker weer terug wees.
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Will be back again for sure.
Value for money with a fantastic view! Parking for large vehicles is unfortunately a bit tight. Unit has been thoroughly cleaned. We will definitely be back again.
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Marius B - Oct 2021
Overall rating
So uitgesien maar wat 'n teleurstelling.
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So looking forward to it but what a disappointment.
You look forward to the places you see in photos, but this was not the case. The walls of the place were so dirty with hand marks. The furniture is falling apart, no maintenance is done at all, half of all the appliances and furniture have been taken out of the place. What a disappointment.
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Leana B - Oct 2020
Overall rating
Ongelooflik lekker gebly.
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Incredibly nice stay.
Suné was in constant contact to make sure there was nothing missing, lovely apartment with a fantastic sea view, constantly saw dolphins and whales, will definitely stay there again.
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Sunrise Beach View 's response
Baie dankie vir die mooi resensie en julle vriendelikheid, Leana. Ons sien uit om julle terug te he.
Gert S - Feb 2020
Overall rating
Baie goed en naby die lughawe.
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Very good and close to the airport.
Would recommend for family outing.
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Madelaine P - Apr 2019
Overall rating
Prysloos.
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Priceless.
It was the best vacation ever! The location was perfect and a very spacious apartment.
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Willie V - Dec 2019
Overall rating
Pragtige view en baie nice woonstel in goeie kondisie. Eienaars was baie nice en het ons baie welkom laat voel. Dankie Suné.
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Beautiful view and very nice apartment in good condition. Owners were very nice and made us feel very welcome. Thank you Suné.
Apartment very nice clean with a beautiful view. Secure complex with 24-hour security.
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Gisela G - May 2019
Overall rating
Pragtige uitsig en wonderlike ligging!
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Beautiful views and great location!
Westbrook beach is beautiful. Most beautiful sunrise. The apartment is comfortably furnished.
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James B - Apr 2019
Overall rating
Was lekker maar nie op standaard wat ons verwag het nie.
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Was nice but not up to standard we expected.
The garage door did not work. The elevator in the complex did not work. Many lights in the unit out of order. Walls dirty in certain places. Damp walls in bedroom with peeling paint. Dirty pans in the oven. Cupboards in camera full of cleaning equipment.
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Willem K - Nov 2017
Overall rating
See-uitsig fantasties.
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Sea view fantastic.
Well located, tidy, safe and at the beach.
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Nico G - Jul 2017
Overall rating
Fantasties.
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Fantastic.
Was very nice and the place was lovely. Good view of the ocean, clean throughout. Limited parking if you have a big van. Otherwise amazing, fantastic, and I will be back. Cleaning lady never showed up.
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Evan B - Oct 2017
Overall rating
Baie nice view maar dis dit ongelukkig
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Very nice view but unfortunately that's it
We used the address provided but it was the wrong address. When we found the place, there must have been an attachment sent to us by the owner or manager to get directions to get the keys to the unit in Balitio of all places. Just to make things easier so you don't have to drive back and forth to get keys, leave them at the real estate office next to the building, many other units do this. When we entered the place, finally, we looked at what was there and they had everything that was good. During the day when we want to cook and test everything and see what works and what doesn't to be able to keep our deposit, we find out the oven doesn't work, there are some downlights and wall lights that don't work no, there is water damage in the walls of 1 of the rooms and that when we wanted to use the porch outside, the patio set is full of cobwebs that one cannot sit there. I was told the night before that the cleaning services were there but apparently not for outside. I can honestly say that the place is good if it is well looked after, and if it is well organized by the owner the place will be worth the price but unfortunately not. The place should go for R900 a day, if not less, due to negligence.
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Sunrise Beach View 's response
Good day Evan
Thank you for your review of Sunrise Beach View.
1- I'm not sure why you were under the impression our address is different to the address given; our unit is located at Sunrise Beach Apartments on 33 North Beach Road, Westbrook.
2- Before we can give anybody directions and confirmation to collect our keys, we need payment made in full, as well as a proof of payment. We only received your proof of payment late, and because of the early check-in we granted you, there was this delay in sending you the confirmation to pick up the keys.
3- Previously we have looked at leaving our keys closer to our apartment, and also at the real estate agency across the road. However, complications arise when there are late check-ins, which are the majority of our check-ins. The estate agency closes at 4h30pm. If our guests are delayed for any circumstances there then is no way they can collect the keys. It makes more logic this way and we decided to rather leave them at a 24hour accessible security Holding box at the BP garage a mere 6 km away. It is safe, reliable for all and has worked well with all of our previous guests. We have never had a complaint in the past.
4- Thank you for bringing to our attention that a few of our downlights weren't working. There were 3 throughout the apartment that needed to be replaced and they have already been fixed.
5- Regarding the oven, you should have contacted us when you noticed you couldn't turn it on. We would have come out immediately to assist you and show you how to work and use it. It's not broken but just needs a button to be pushed to activate it. So sorry for this inconvenience
6- There have been a few serious storms and downpours of rain in KZN of late, our third bedroom (which is our extra room and which was not booked by these guests) has a bit of water damage on the walls which will be renovated shortly.
7- We granted you an early check-in for 9 am without hesitation. Our normal check-in time is 3 pm which allows our cleaning staff to clean the apartment on the day of arrival. The apartment is fresh and ready for our guests this way. However because we allowed you a nice and early check-in, our cleaning staff needed to come clean and prepare the apartment the previous day. Our staff always clean outside and inside the apartment, and dust off any dirt or cobwebs. They say there were no spider webs on the outside table when they left the previous day. It takes a spider a matter of minutes to build its web, and my only conclusion to this is that there must have been a spider that made those webs overnight.
8- Our rates are subsequently lower than all the other 3 bedroom apartments within our area.
Kind Regards
The Sunrise Beach View Management
Salome V - Jul 2016
Overall rating
Fantasties en beautiful view!
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Fantastic and beautiful view!
We're definitely coming again - it was lovely and the flat is comfortable and neat. Beautiful views from all the rooms! Towels and toilet paper would be a bonus, though.
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Sunrise Beach View 's response
Hi Salome,
I am happy you enjoyed. There should have been toilet paper. I will look into this. My apologies.
Belinda V - Mar 2016
Overall rating
Nice view with all needed to make a perfect holiday.
Sunrise Beach View 's response
Thank you Belinda
I am happy you enjoyed your stay and hopefully we will see you guys again.
Maintenance here at the coast is on going, and I will definitely sort out the patio chairs and place some Q10 on the sliding door,
Warm regards
sandy
Martin V - Nov 2016
Overall rating
We were disappointed with the venue and level of service.
Read moreSunrise Beach View 's response
Good Morning Martin
We are so sorry you did not enjoy your stay
Unfortunately you booked the week when there was 18000 students in the area for the matric rage. The broom was a new broom and I think it was mishandled.
We have just checked the balcony and there seems to be no problem with it .
regards
sandy
- Capacity: 6 people
- All ages welcome
-
Check-in: 15:00 to 23:00
Check-out: 09:00 - Address: 33 North Beach Road, Westbrook, Durban, 4399, KwaZulu-Natal