Successfully reported
+17

The Ambience

3 reviews
Self Catering

Review Summary

3.7 out of 5from 3 reviews for The Ambience
Cleanliness
3.0/5
Service
2.7/5
Location
4.7/5
Safety
4.7/5
Value for money
3.3/5
Bianca L - Nov 2023
Overall rating
Cleanliness
5/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
4/5
Bianca L
With friends

Rustige, uitspan naweek.

Baie netjiese huis met 'n verskriklike mooi uitsig. Baie ontspannend. Perfekte huis vir 'n familie/vriende vakansie.

This review is being shown in its original language.
Translate to English.

Relaxed, relaxing weekend.

Very neat house with a terribly beautiful view. Very relaxing. Perfect home for a family/friends holiday.

This review has been automatically translated using Google.
View original in Afrikaans.

Tandiwe N - Jan 2023
Overall rating
Cleanliness
2/5
Service
2/5
Location
5/5
Safety
5/5
Value for money
3/5
Tandiwe N
With friends

Great location.

Wonderful views. Good space and a house with lots of potential. However it needs a lot of maintenance to: the entrance way; bathrooms and toilets; mould in showers; refrigerator; kitchen cupboards; swimming pool tiles; leaking appliances. On arrival after a long trip from Johannesburg, we could only check in after 5pm. The snag list was 6 - 8 items long and included things like malfunctioning electrical sockets and lights - broken toilet paper holders - broken kitchen drawers - no gas to cook (despite 2, 48 kg gas cylinders installed); and malfunctioning shutters and blinds. There were insufficient towels for the number of guests and we had to supplement with old beach towels. The cleaning on the 2nd was less than mediocre - despite us paying double for the day. The linen provided did not fit the beds.

Joel A - Apr 2023
Overall rating
Cleanliness
2/5
Service
2/5
Location
4/5
Safety
4/5
Value for money
3/5
Joel A
Family with young children

Before we booked we specifically asked if the lack of maintenance had been addressed as mentioned in another review and we were told by the owner that it had all been corrected. This was false.

1. The front door was a piece of plywood that we were unable to use. 2. The washer was not working (although they did offer a one-time laundry service to make up for it). 3. There are water-damage stains throughout and it's hard to tell if any of it is mold. 4. The electrical is a disaster. Lights turn on at all hours of the night, some are flickering constantly and some don't work at all. One bedroom did not have electricity, and they came to fix it but then 2 others didn't. The laundry room never had a working light. 5. The fireplaces (primary bedroom and family room) shown in the pictures do not work. 6. The pictures show TV's mounted at an angle from the ceiling, these do not exist in this house. 7. For R10k a night I expected a well-kept home. Well-kept is not what we got and the fact that we specifically asked and were lied to is what made this so unacceptable to me.

The Ambience 's response


Dear Joel Amberson

Thank you for taking the time to share your feedback about your recent stay at our property. We take all reviews seriously and appreciate the opportunity to address your concerns.

First and foremost, we apologize for the inconveniences you experienced during your stay. We strive to ensure that our guests have a comfortable and enjoyable experience, and we are sorry that we fell short of your expectations.

We acknowledge that there were issues with the maintenance of the property, and we did our best to resolve them promptly. In addition to fixing the issues you reported, we also issued a refund as a token of our apology for the inconveniences caused.

Regarding the front door, we made you aware prior to your arrival that it would be temporarily out of order. We apologize if this caused any inconvenience during your stay.

As for the fireplaces, they were fully functional, but we understand that operating them may have been challenging for you. We apologize if this led to any confusion or .

We value your feedback and will use it to improve our property and the experience of future guests. We hope to have the opportunity to host you again and provide you with a better experience in the future.

Once again, we apologize for any inconvenience and appreciate your understanding.

Warm regards,

The Ambience
Get a Quote
book
From
From R 10 000
per night (sleeps 10)
3 reviews
Make a Booking
SECURE PAYMENT VIA
TRAVELGROUND.COM
From
R 10 000
per night (sleeps 10)
Make a Booking
  • Capacity: 10 people
  • All ages welcome
  • Check-in: 12:00 to 18:00
    Check-out: 11:00
  • Address: 228 Lookout Drive, Pinnacle Point Golf Estate, Pinnacle Point, Mossel Bay, 6506, Western Cape
https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAA851102061e34c8d5dc3d4b48465c9eaf484b4bcfabcd73b01c201bf09dc6155a0caacdf500def44899bebc7c6ead7f6763ca?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 From R10 000 per night (sleeps 10) 3 5 1 4 228 Lookout Drive Pinnacle Point Golf Estate, Pinnacle Point 6506 Western Cape 021 201 8900 12:00-18:00 11:00 -34.199685304505 22.090106202719