The Elegant Lodge
Review Summary
Anonymous Guest - Jun 2024
Overall rating
Fantastic customer service, can definitely recommend them.
We had a wonderful stay.
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Ricky C - Jul 2023
Overall rating
Nie 'n 4-ster lodge nie.
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Not a 4 star lodge.
See stars.
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Isabella Oosthuyse O - Mar 2022
Overall rating
Extremely disappointed.
The Elegant Lodge 's response
Thank you for your comments.
Thank you for understanding that we can not check-in a guest, as your urgent request, without any confirmation or payment.
Basic breakfast with a special rate consumed is normal breakfast that never includes Coke.
The Elegant Lodge Team.
Taryn T - Dec 2021
Overall rating
Uneventful and no major issues.
Danette J - Jan 2020
Overall rating
Baie lekker gebly! Definitief waarde vir geld.
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Very nice stay. Definitely value for money.
Only area of improvement is to include a small fridge in each room. Otherwise it was outstanding.
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The Elegant Lodge 's response
Thank you for your feedback.
Christo S - Mar 2020
Overall rating
Teleurgesteld.
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Disappointed.
We used to sleep there but in the garden unit. This time we stayed in the main building. The place is very old with very old noisy air conditioning. The shower in the tub is very uncomfortable especially for older people (having specifically mentioned that one couple is 91 and 85 years old). On Saturday night, guests were sitting in the garden right in front of our windows drinking and making a lot of noise (and also occasionally talking loudly in the corridors and slamming doors) until after 11 pm. They were just late, none of the staff thought to silence them. The breakfast was well prepared. The gardens are beautiful.
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The Elegant Lodge 's response
Thank you for your review. Please be advised that we are in the process of renovating our rooms. Please keep an eye out for updates of new rooms.
Thys L - Nov 2019
Overall rating
Fantasties.
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Fantastic.
Was there for Afrikaans is Groot. The Elegant Lodge is perfectly located.
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The Elegant Lodge 's response
Dankie.
Charmaine N - Aug 2019
Overall rating
Ligging baie goed.
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Location very good.
Very nice overnight stay. Safe and good service.
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The Elegant Lodge 's response
Namens die bestuur van The Elegant Lodge wil ons u bedank dat u tyd geneem het en die resensie gelewer het oor u ervaring tydens u verblyf by ons.
Ons sien daarna uit om u weer te dien.
Groete.
Delanie S - Dec 2019
Overall rating
Was gemaklik.
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Was comfortable.
Upon arrival they booked the wrong room but fixed it for us.
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Charles D - Nov 2019
Overall rating
Verrassend aangenaam, pragtige kamer. Baie vriendelike personeel.
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Surprisingly pleasant, beautiful room. Very friendly staff.
Friendly service. Was very helpful when I lost my room key/card and it was 00:00 when we got back. Was really nice, will stay there again next year for sure.
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The Elegant Lodge 's response
Namens die bestuur van The Elegant Lodge wil ons u bedank dat u tyd geneem het en die resensie gelewer het oor u ervaring tydens u verblyf by ons. Ons sien daarna uit om u weer te dien. Groete
Kobus Minnaar M - Nov 2019
Overall rating
Puik! Sal weer daar bespreek.
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Great! Will book there again.
Elegant Lodge is very central. The staff were great and helpful. Furthermore, we felt safe. We attended an amateur wrestling reunion about a 5 minute journey from The Elegant Lodge. The price was fair.
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The Elegant Lodge 's response
Goeie dag Elzaan,
Namens die bestuur van The Elegant Lodge wil ons u bedank dat u tyd geneem het en die resensie gelewer het oor u ervaring tydens u verblyf by ons. Ons sien daarna uit om u weer te dien.
Groete
Elzaan F - Nov 2019
Overall rating
Die ligging van die plek is baie gerieflik en naby ons ander bestemmings.
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The location of the place is very convenient and close to our other destinations.
We were a large group that booked 5 rooms, and it was only bad for us that the aircons did not work well in all the rooms. We would also recommend small fridges in the rooms. The staff was friendly and the breakfast was delicious.
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The Elegant Lodge 's response
Goeie dag Elzaan,
Namens die bestuur van The Elegant Lodge wil ons u bedank dat u tyd geneem het en die resensie gelewer het oor u ervaring tydens u verblyf by ons. Ons sien daarna uit om u weer te dien. Groete
Johan M - Apr 2018
Overall rating
Ons was aangenaam verras met die diens en netheid, ek sal beslis The Elegant Lodge aan ander aanbeveel.
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We were pleasantly surprised by the service and neatness and I will definitely recommend The Elegant Lodge.
See stars.
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The Elegant Lodge 's response
Thank you for your reply, it is highly appreciated.
Vivia N - Jan 2018
Overall rating
Puik diens tydens inboek. Skoon en netjiese kamer.
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Great service during check-in. Clean and tidy room.
The guard at the gate who was supposed to open slept when he was supposed to be on duty.
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The Elegant Lodge 's response
Namens die bestuur van The Elegant Lodge wil ons u graag bedank dat u terugvoering gee oor u verblyf by ons. Dit word opreg waardeer.
Henk V - Apr 2018
Overall rating
Baie gerieflik, sentraal geleë.
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Very comfortable, centrally located.
My room was next to the workshop/storage room. There was a tremendous pungent chemical smell - reported it. Rooms are not soundproof nor smoke-free. People smoke right on the porch which is extremely unpleasant. Rooms do not have refrigerators which is inconvenient. Staff were extremely helpful and friendly.
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The Elegant Lodge 's response
Thank you for your feedback.
We will definitely look into the points that you mentioned, and will take it to heart to see how we can improve our service and facility in the future.
Antoinette S - Sep 2017
Overall rating
Baie aangenaam.
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Very pleasant.
I just wasn't aware that the booking didn't include breakfast. Apart from that everything was good.
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The Elegant Lodge 's response
Namens die bestuur van The Elegant Lodge wil ons u graag bedank dat u terugvoering gee oor u verblyf by ons. Dit word opreg waardeer
Kelly B - Feb 2016
Overall rating
Gemaklik en rustig!
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Comfortable and peaceful!
You immediately feel at ease, the room is comfortable and everything you need is at your disposal. Will definitely stay there again.
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The Elegant Lodge 's response
Dankie vir u terugvoer, dit word hoogs waardeer . Ons sien uit om u weer terug te verwelkom.
Rudolf J - Sep 2016
Overall rating
Heerlike oornag plek!
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Great overnight place!
Very neat and comfortable. Reception was very friendly and helpful. We had a very nice stay. The only problem we encountered was that one room did not have a key for the front door and we had to use the door at the back of the garden. Will definitely use Elegant Lodge again.
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The Elegant Lodge 's response
Goeie dag,
Namens die bestuur van The Elegant Lodge wil ek u bedank dat u tyd geneem het om terugvoering te gee en ons in te lig oor u ervaring tydens u verblyf by ons.
Ons sal ons bes probeer om ons beste diens standaard te handhaaf. Ons sien uit om u weer te verwelkom.
Groete,
The Elegant Lodge
Wim D - Dec 2015
Overall rating
Goed georganiseerd en netjies.
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Well organized and tidy.
Everything as expected and they remind you about your reservation.
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The Elegant Lodge 's response
Goeie dag,
Dankie vir die terugvoer.
Groete,
The Elegant Lodge
Jaap N - Nov 2015
Overall rating
Nie waarde vir die geld nie.
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Not value for money.
Rooms are neglected, carpet was very dirty, air conditioner old fashioned and shower in bath inadequate and leaking on floor.
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The Elegant Lodge 's response
Goeie dag,
Namens die bestuur van The Elegant Lodge wil ek u bedank dat u tyd geneem het om terugvoering te gee en ons in te lig oor u ervaring tydens u verblyf by ons.
Ons sal beslis kyk na die punte wat u genoem en sal dit te harte neem en sien hoe ons, ons diens en fasiliteite in die toekoms kan verbeter.
Ons sal ons bes probeer om ons beste diens standaard te handhaaf.
Groete,
The Elegant Lodge
Elma G - Jun 2014
Overall rating
Home from home!
Alf D - May 2014
Overall rating
Fantasties dankie.
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Fantastic thanks.
All we can say is that it was fantastic. Reception was very friendly and helpful. Everything was explained to us. Thank you very much.
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Leandra V - Mar 2014
Overall rating
Fantasties!
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Fantastic!
Very neat and comfortable. Friendly staff. Had a great stay. Will definitely come again.
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- Free cancellation up to 24 hours before your stay!
- Capacity: 20 people
- All ages welcome
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Check-in: 14:00 to 14:00
Check-out: 10:00 - Address: 83 23rd Street, Menlo Park, Pretoria, 0102, Gauteng