The Fountains 15
Review Summary
Grant K - Sep 2024
Overall rating
Relaxed and quiet with friendly neighbours.
The Fountains 15 's response
Thank you for your lovely feedback. Hope to see you again soon.
Kind regards,
Maryke
Julian B - Jul 2023
Overall rating
Baie, baie lekker.
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Very, very nice.
A pleasure to stay there.
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The Fountains 15 's response
Hi JK,
Baie dankie vir jou resensie.
Ons het die huis binne bietjie opgeknap en nooi jou graag om weer te bespreek en te kom kuier.
Groete,
Sune
Prendell C - Jun 2023
Overall rating
Ons het 'n baie, baie lekker kuier gehad.
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We had a very, very nice visit.
The area is incredibly beautiful, very safe and perfect for friends and family holidays.
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The Fountains 15 's response
Hi Prendell,
Baie dankie vir julle resensie. Dit word opreg waardeer.
Ons het so bietjie die huis binne oorgedoen so kom kuier gerus weer.
Groete,
Sune
Andreas B - Jan 2023
Overall rating
Dit was baie lekker, stil en rustig.
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It was very nice, quiet and peaceful.
It was very nice, quiet and peaceful. Place was neat and as advertised.
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The Fountains 15 's response
Hi Andreas,
Baie dankie vir jou positiewe resensie.
Kom kuier gerus weer.
Groete,
Sune
Christiaan L - Jan 2023
Overall rating
Baie lekker gekuier. Naby die see en baie om te doen in die omgewing.
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Had a great time. Close to the sea and lots to do in the area.
House was lovely to stay in. House could be cleaned a little better. The tiled floor is dirty and there were nails and hair in the one double bed. Other than that, everything went very well and we had a wonderful stay there. Thank you very much.
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The Fountains 15 's response
Hi Christiaan,
Baie dankie vir jou resensie. Ons kyk konstruktief daarna. Die huis is lekker oorgedoen aan die binnekant. Kom kuier gerus weer.
Groete,
Sune
Tashwill S - Dec 2023
Overall rating
Die ligging is perfek maar die verblyf fasiliteite kort baie aandag.
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The location is perfect but the accommodation facilities need a lot of attention.
The place meets the basic needs but the house was rather dirty. The kitchenware (plates, glasses, cutlery) was not clean even though it was packed in the cupboards, the shower and bath were also dirty. The cobwebs were visible everywhere and we could tell that the house had not been properly cleaned for a long time. The one cupboard in the kitchen was also broken and the TV remotes did not work.
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The Fountains 15 's response
Hi Tashwill,
Baie dankie vir jou resensie. Ons kyk konstruktief daarna.
Ons het laasweek die huis laat oorverf en hy is in diepte skoongemaak. Alle herstelwerk en onderhoud is op datum gebring. Nuwe TV laat installeer ook.
Kom kuier gerus weer om daardie 5 ster resensie te kan skryf.
Groete,
Sune
Anonymous Guest - Jun 2023
Overall rating
Anonymous Guest - Oct 2022
Overall rating
Nicole A - Aug 2022
Overall rating
House is big enough for 2 families to share, but contents of house were dated and also not good quality.
Read moreThe Fountains 15 's response
Hi Nicole,
Thank you for your review. We see it as a means to improve.
We have switched cleaning companies, so the house is now tidy and clean. All maintenance has been completed, with all doors serviced. The bedding was clean, but we are making the beds as close to bookings as possible to ensure it smells fresh and of Sta Soft. Wifi is on a 4 Meg uncapped line, so we recommend not connecting too many devices.
Kind regards,
Sune
Marie G - Jun 2021
Overall rating
Lekker.
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Nice.
It's a nice place, comfortable, convenient.
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The Fountains 15 's response
Hi Marie,
Baie dankie vir jou terugvoering. Ons waardeer dit opreg en kyk daarna om net te verbeter.
Groete,
Sune
Crous W - Nov 2021
Overall rating
Netjiese klein plekkie.
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Neat little place.
We just slept there. Cottage is tidy and facilities were sufficient.
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The Fountains 15 's response
Hi Crous,
Baie dankie vir jou resensie. Ons streef altyd na verbetering.
Groete,
Sune
Amanda P - Feb 2021
Overall rating
Stay was good. Couches not comfortable.
The Fountains 15 's response
Hi Amanda,
Thank you for your reply.
We have improved our cleaning. We now have WiFi as well as a Smart TV, allowing you to stream.
Kind regards,
Sune
Surayda B - Sep 2020
Overall rating
Dit was fantasties.
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It was fantastic.
The place was clean and tidy when we got there. It is a safe place the security is 100%. I would definitely recommend it to someone. It was a little cold, but the fireplace made up for it. Maryka was very friendly and helpful, thank you Maryka. I look forward to my next visit to Fountains 15.
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The Fountains 15 's response
Hi Surayda,
Baie dankie vir jou mooi resensie. Kom kuier gerus weer by ons.
Groete,
Sune
Johann E - Aug 2020
Overall rating
Alles goed behalwe vir opwasseep en geen seep in badkamers. Geen braaitange of vurke.
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All good except for dish soap and no soap in bathrooms. No tongs or forks.
We were a family with grown married children. There was no soap or detergent available. No grilling tongs and forks either.
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The Fountains 15 's response
Hi Johan.
Dankie vir die review. Jy moes net laat weet het dan het ek vir julle gebring.
Pietie L - Aug 2020
Overall rating
Baie rustig en beskut.
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Very quiet and sheltered.
Quiet area to rest. The house is very sheltered. I will go back again. I discussed with Sune all the problems we were having. The amount requested for cleaning is unnecessary as you as a person must leave the premises clean. All they have to do is wash, iron and make up the bedding. I feel this is ridiculous. Furthermore, there were no problems logging in.
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The Fountains 15 's response
Hi Johanna,
Baie dankie vir jou resensie. Dit word opreg waardeer. Ons vra al die jare 'n skoonmaakfooi. Ongeag van hoe gaste die huis los, moet hy steeds skoongemaak word. Dit is die rede vir die skoonmaakfooi.
Groete,
Sune
Sonja P - Jan 2020
Overall rating
Lekker wegbreek.
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Nice getaway.
Really nice place, neat. Time spent was very enjoyable. Just would've liked it if someone could inform us about the rubbish removal so it doesn't pile up.
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The Fountains 15 's response
Hi Sonja,
Baie dankie vir jou resensie. Ons waardeer terugvoering.
Kom kuier gerus weer.
Groete,
Sune
Ilke M - Oct 2020
Overall rating
Time with family was amazing as expected, however can't truly say the same about the customer care.
Read moreThe Fountains 15 's response
Hi Ilke,
Thank you for your review.
We make use of self-check-in with a key safe, so there's no need for agents to meet guests at the house. However, we are available should you need any assistance. We have improved on our cleaning service and the house has just been repainted.
Please do visit again to give a 5-star review.
Kind regards,
Sune
Koos V - Feb 2020
Overall rating
Daar is nie eers waaiers in die kamers nie.
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There are not even fans in the rooms.
TV didn't work, no power plugs in 2 smaller rooms for hair dryers etc. not. Place was not clean at all, I sent pictures. R600 cleaning fee included, but didn't get it. It's not going to help to recommend other people here. Will only consider if I get some of my money back, especially cleaning fee.
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The Fountains 15 's response
We got no complaints from guests whilst in the house and we are just a phone call away. The TV is working 100% and there is 2 plugpoints in each bedroom behind the beds where the bedside lamps are plugged in. House was cleaned and checked before arrival. Guests should have notified us if they had any problems so that we could assist, but they did not do so. Instead wait a month to write a bad review.
Nicola B - Jan 2018
Overall rating
I am disappointed in this place.
The Fountains 15 's response
Hi Nicola,
Thank you for your review.
We have made improvements in all areas. Please do visit again to see how we have changed.
Kind regards,
Sune
Willemien O - Sep 2017
Overall rating
Fantasties.
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Fantastic.
The Fountains 15 was one amazing place to stay. Very quiet and safe. Would definitely recommend to anyone.
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The Fountains 15 's response
Hi Willemien,
Baie dankie vir jou resensie. Kom kuier gerus weer.
Groete,
Sune
Winifred T - Jul 2017
Overall rating
Dit was baie aangenaam en die agent, Sune Kruger, was baie behulpsaam, baie dankie.
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It was very pleasant and the agent, Sune Kruger, was very helpful, thank you very much.
Me and some friends went for my birthday. We really enjoyed it, the location is perfect, the house was clean, just upon our arrival there was a small problem but Sune fixed it right away, thank you Sune. I would definitely recommend the place. It's very safe and quiet.
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The Fountains 15 's response
Hi Winifred
Baie dankie vir die terugvoering. Dit was 'n plesier om julle daar te kon hê. Die huis was baie netjies gelos, baie dankie. Ons hoop om julle in die toekoms gou weer te sien.
Groete
Sune
Rozanne M - Oct 2017
Overall rating
Eetgerei en skoonmaak het werk nodig.
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Cutlery and cleaning needs work.
I had a small one die from cutlery that was "chip". When I pay that much money, I expect decent cutlery. There were about 6 plates and 4 cups that were chipped - unacceptable! The fact that a R400 cleaning fee is asked is also unacceptable. We left the place clean, with no dirty dishes and think asking us a R400 fee to clean is a bit harsh. For that kind of money I expect a spotless place and it was not the case. The barbecue area outside was filthy and the place was infested with ants. It's a very comfortable place and nicely located near the beach and I believe if some attention is paid to the above, we will definitely return.
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The Fountains 15 's response
Hi Rozanne,
Dit is nou al 7 jaar later. Ons het baie veranderinge aangebring.
Kom kuier gerus weer.
Groete,
Sune
Meryl L - Sep 2016
Overall rating
Our stay was awesome and Sune was very friendly and helpful.
The Fountains 15 's response
Hi Meryl,
Thank you for your review.
Please do come and visit again.
Kind regards,
Sune
Jacques B - Nov 2016
Overall rating
Kort.
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Short.
It was very nice to stay at The Fountains 15. Something urgently has to be done about the TV and the DStv that is currently not working. With regards to cutlery there were only 2 forks, 2 spoons and 2 teaspoons - this after stating that 6 people can stay there.
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The Fountains 15 's response
Hi Jacques,
Baie dankie vir jou resensie.
Tyd vir 'n vakansie dalk?
Ons het 'n nuwe TV asook WiFi. Het baie opgegradeer intussen.
Kom kuier gerus weer.
Groete,
Sune
Rudi L - Dec 2016
Overall rating
Uiters teleurgesteld.
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Exceptionally disappointed.
On arrival the place was incredibly dirty. The fridge/freezer had melted and the water in the freezer smelt of rotting meat. Fridge itself hadn't been cleaned in a long time, and was full of old food etc. The top of the fridge also hadn't been cleaned in years, same story with the oven. We contacted the owner after which someone was sent to come and clean. On our return it was better, but we still couldn't use the freezer (we put ice in it, which smelt like rotting meat after a very short while). As we started unpacking, we noticed the taps leaked, the bed lamps didn't even have bulbs in them, the couch in the lounge was covered up with a blanket to hide its true condition (we couldn't even sit on it). We wanted to braai but the grid was in a horrid state, every time we wanted to use glasses or plates we had to first clean it etc. All this was told to the owner by my wife via a phone conversation, but nothing was done about it. The owner did return our R400 cleaning fee though. Honestly, to travel 1700 km from Polokwane for that, wasn't worth it. I won't recommend it to anyone for a stay if they don't seriously look at the problems of the place. The place made us feel dirty and because the couch was in such a state, we had to sit on the bed to just relax.
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The Fountains 15 's response
Die gaste het net na hul aankoms my gekontak om te laat weet dat die yskas nie na wense is nie. Ek het onmiddellik 'n dame soontoe gestuur om te gaan kyk en dit reg te stel. Gaste het vir my gesê dat daar vrot vleis in die vrieskas was. Dit was nie so nie, want ek het persoonlik daardie yskas die Maandag afgeskakel om te ontvries aangesien hy baie vas gevries was. Hy kon wel bietjie benoud geruik het omdat hy toegestaan het vir 'n tydjie.
Die bedlampies het almal gloeilampe in gehad. Daar was wel 1 was geblaas het en hulle het hom omgeruil met 1 wat in 'n ander kamer was.
Hulle het my Saterdag weer gekontak om te sê dat hul nie gelukkig is met die skoonmaak van die huis nie. Ek het onmiddellik vir hul 'n dame gestuur wat vir die dag daar gaan skoonmaak het. Met ons aankoms was die gaste nie daar nie. Daar was geweldig baie skottelgoed vuil in die kombuis wat ons moes was en wegpak. My dame het die hele huis weer vir hulle skoongemaak. Ek het persoonlik gaan "opcheck" nadat sy daar was en die huis was skitterend skoon.
Die rusbank word met 'n kombers toegegooi, maar nie omdat hy stukkend is nie, maar wel omdat hy al so bietjie oud is nie nie so mooi lyk nie.
Ek het vir die gaste hulle R 400.00 skoonmaak fooi terugbetaal om te vergoed vir hul ongerief.
Ek het van my kant af alles in my vermoë gedoen om die situasie reg te stel. Hulle het 'n gratis skoonmaak die Saterdag gekry wat ek voel nie nodig was nie, want die huis was nie vuil nie, die yskas en vrieskas het net 'n benoude reuk gehad.
Ons het nog nie klagtes gekry dat die plek vuil was nie. Al ons ander gaste was nog gelukkig met die skoonheid van die huis.
- Free cancellation up to 1 week before your stay!
- Capacity: 6 people
- All ages welcome
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Check-in: 14:00 to 19:00
Check-out: 10:00 - Address: 15 Fountains Crescent, Shelley Point, 7282, Western Cape