The Loft

The Loft 's response

Thank you very much for taking the time to offer your review, which is much appreciated. Thank you.

The Loft 's response

Hi Minke, baie dankie vir jou vriendelike kommentaar. Alles van die beste vir jou komende universiteitseksamens. Groete, Alan

The Loft 's response

Dankie Laetitia, dit was 'n absolute plesier om julle as gaste in die Loft te hê.

The Loft 's response

Hallo Bernard,

Dit was 'n plesier om jou en die gesin te huisves. Dankie dat jy die tyd geneem het om jou resensie te deel.

Lekker dag,
Alan

The Loft 's response

Hi Cheryl,

Thank you for the review, it is much appreciated.

Warm regards,
Alan

The Loft 's response

Dankie vir die kommentaar. Ons is ook lief vir voëls en het twee voëlhokke in die tuin en ons het baie neskaste in die bome geplaas.

The Loft 's response

Hi there,

Thank you for your review, it is much appreciated. Next time you visit, please give the housekeeper a call if you feel that something needs to be polished.

Regards,
Alan

The Loft 's response

Thank you very much for your kind review. I appreciate it, especially that you took the time to offer feedback in these busy times when we all have busy schedules.

The Loft 's response

Hello Odette, Thank you for taking the time to add a review. I agree about what you call 'the cottage.' It is small and cosy. It has a TV, queen-sized double bed, kitchenette, office desk and an en-suite bathroom. We offer it as a guest suite attached to the loft which, as you say, is large. It is not available as a separate apartment, but it does make a great suite for older children, parents or friends who get their own 'space,' but who dine and use the lounge etc in the upstairs loft which has another two queen-sized double beds. Thank you again for visiting.

The Loft 's response

Hello Belinda, Thank you for the review and for booking another stay with us for your husband and his friend. Their conference must have been exhausting as they left early and arrived late. I was happy to see that our self check-in and check-out worked seamlessly. Happy Christmas to you and your family.

The Loft 's response

Hallo Mariette, dankie vir jou resensie. Ek sal graag jou gedetailleerde terugvoer wil kry oor hoe ons ons diens, sekuriteit en netheid kan verbeter. Ons is ter plaatse en 24/7 vir jou beskikbaar d.m.v. die in-kamer-interkom wat aan ons ondersteuningstoonbank gekoppel is. Watter ekstra diens sou jy graag wou hê? Ons het twee wagte by die hek 24/7, toesluitbare kamer veiligheidshekke en volledige venster diefwering. Watter bykomende sekuriteit het jy gevoel is nodig? Die Loft het 'n toegewyde huishoudster, watter saak het jy gevoel sy moes beter skoongemaak het? Ons wil die beste bied en jou terugvoer sal baie nuttig wees om ons in staat te stel om die standaarde aan te bied wat ons wil verskaf.

The Loft 's response

Hello,

Thank you very much for taking the time to offer feedback on your stay. The fact that we were not able to meet your needs is something we will definitely look into. The Loft has a dedicated housekeeper, and your 60% cleanliness rating is very disturbing. Should you stay with us in the future, please let me know while you are here if you find something that needs cleaning. The Loft offers farm-styled comfort and is not brass and glass; however, it must be spotlessly clean, and we will try to find what caused your rating. We are on-site and try not to interfere with guests; however, we do try to be of service. Our location is in the heart of the northern suburbs of Sandton, and to have poorly rated our location means to me that you wanted to be someplace else. We have two guards at the entrance 24/7, CCTV surveillance of the grounds plus security gates at all doors and Spanish full window burglar proofing throughout on the ground floor. I will check our listing to see that our address and maps are accurately presented so that others do not find themselves located where they do not want to be.

Thank you for sharing your opinions in your review; they are appreciated.

The Loft 's response

Hallo Alta, dankie vir die resensie. Ek hoop jy het 'n wonderlike nuwe jaar. Hartlike groete, Alan

The Loft 's response

Hi, we are thrilled that you enjoyed your stay. Thank you for the comments, they are much appreciated.

The Loft 's response

Hello,

Thank you for the positive feedback. It is much appreciated.

Warm regards,
Alan