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The Merchant @ Lake Umuzi

5 reviews
Hotel

Review Summary

4.1 out of 5from 5 reviews for The Merchant @ Lake Umuzi
Cleanliness
3.6/5
Service
3.8/5
Location
5.0/5
Safety
5.0/5
Value for money
3.2/5
Gerhard K - Sep 2024
Overall rating
Cleanliness
5/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
4/5
Gerhard K
On business

Very clean, neat and comfortable with a convenient location, highly recommended.

Die verblyf was ekstra aangenaam gewees, puik uitleg en meer as genoeg luukshede in die kamer, baie skoon en netjies en dekor en afwerking is duursaam, gee 'n gevoel van "tuis by die huis". Baie gerieflike ligging en binne loopafstand van winkels en restaurante met 'n pragtige en prag uitkyk oor Lake Umuzi. Dit was 'n onvergeetlike verblyf.

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Very clean, neat and comfortable with a convenient location, highly recommended.

The stay was extra pleasant, great layout and more than enough luxuries in the room, very clean and tidy and decor and finish are durable, gives a feeling of "home at home". Very convenient location and within walking distance of shops and restaurants with a beautiful and beautiful view over Lake Umuzi. It was an unforgettable stay.

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Lerato K - Jul 2024
Overall rating
Cleanliness
2/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
2/5
Lerato K
With partner

Great location and customer service, housekeeping failed.

The customer service was excellent and the location is ideal. However, the bathroom wasn't well-kept and thoroughly checked before check-in.

Bonita S - Oct 2024
Overall rating
Cleanliness
1/5
Service
1/5
Location
5/5
Safety
5/5
Value for money
1/5
Bonita S
With partner

Horrific, terrible, disgusting, could barely sleep.

Horrific experience. The entire building is water-damaged inside and out, something went wrong there. Our rooms were changed 3 times because of mold, water damage and smell or cleanliness issues and we still were not happy. Nobody could only refund me 50%, so I was forced to sleep in a dirty moldy room for 1 night. I have the pictures to prove how bad the hotel is. Disgusting place, no elevator, you have to carry your own bags up 2 flights of stairs. The moldy smell is awful, do people know how dangerous mold and mildew is for health? In my personal opinion, this place should not even advertise because I have never seen such a dirty place in all my travels, carpets were not even vacuumed. I found a fridge with leaking water in the bathroom of our first room and complained. Next room had water damage and a musty smell, third room was unvacuumed, just all around gross. We decided to sleep there 1 night as it was already late and they did not want to refund us the 1st night. Terrible experience. Carpets have signs of water damage and I took pics of the black mold in the room and the water damage.

Hennie B - Jan 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Hennie B
With partner

Ons was baie vriendelik ontvang deur die ontvangsdame.

Kamer netjies en skoon en luuks. Alles het gewerk, en ons het geen klagtes nie. aangename verblyf gehad. Ons was uit, en met ons terugkeer omtrent 21:00 was alles donker. Die trappe en gange. Ek verstaan daar is n dryf om elektrisiteit te spaar, maar een of twee flou liggies om die trappe en gang te verlig sou ideaal wees. Moes my foon se liggie gebruik.

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We were very kindly received by the receptionist.

Room neat and clean and luxurious. Everything worked, and we have no complaints. had a pleasant stay. We were out, and upon our return at about 9:00 p.m., everything was dark. The stairs and corridors. I understand there is a drive to save electricity, but one or two dim lights to illuminate the stairs and hallway would be ideal. Had to use my phone's light.

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Jaco V - Oct 2022
Overall rating
Cleanliness
5/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
4/5
Jaco V
On business

Gemaklik en gerieflik.

Was baie skoon en netjies.

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Easy and convenient.

Was very clean and tidy.

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5 reviews
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  • Capacity: 118 people
  • No children under 17
  • Check-in: 14:00 to 22:00
    Check-out: 10:00
  • Address: Kiewet Street, Secunda, 2302, Mpumalanga
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https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAA27169f4beab3b1fd3ac62bf493c112f973ca43b1c7a0343db448cc2c6804a9d6156c30dfde3cc104fcb3702c863e8c12a778?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 From R1 290 per night, for 2 ppl 5 5 1 5 Kiewet Street Secunda 2302 Mpumalanga 021 201 8900 14:00-22:00 10:00 -26.515153635945 29.176667332649
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