The Nelsbells Cottage
Review Summary
Lian M - Sep 2024
Overall rating
Salig. Sielsrus. Gemaklik.
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Blessed. Peace of mind Comfortable.
We had a great stay! Will say the only feedback is the shower water which was sometimes cold with very low water pressure. Also very nice place!
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The Nelsbells Cottage 's response
Goeiedag Lian, Baie dankie vir jou terugvoer. Ek sal aandag gee aan die probleem met die stort. Baie dankie dat jy dit onder my aandag bring. Verder is ek baie bly die huis kon bydra tot julle aangename tyd in Clarens. Hoop julle sal weer kom kuier. Warm groete, Veronica
Jaco W - Sep 2024
Overall rating
It was good. I will maybe go back but not sure.
Read moreMorne K - Jun 2023
Overall rating
Alles wel, die gas geyer in die stort is warm en koud, geen konstante hitte.
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All right, the gas geyser in the shower is hot and cold, no constant heat.
The door handle in the upstairs bathroom is broken. Can't open door from inside. Bathroom above short work.
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The Nelsbells Cottage 's response
Goeidag Morné. Baie dankie vir jou terugvoer. Daar is nie ʼn gas geyser nie, maar ek sal defnituef daarna laat kyk. Die deur sal ook reggemaak word. Weereens dankie dat jy dit onder ons aandag gebring het. Groetnis
Anonymous Guest - Apr 2024
Overall rating
We had a great time, thank you very much.
We really enjoyed the stay and the house was everything we needed. The only negative thing was that we had to wait a long time to be let in. The water went off before we could take a bath. Apparently there is a water outage in the town and we were not informed about it.
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Anonymous Guest - Jul 2024
Overall rating
Beautiful home that needs some TLC. Have a nice time.
Had to call and then wait 20 minutes to be able to log in - information was not sent in time. Loves house's character but needs maintenance - water leaked in kitchen and downstairs toilet. Access gate was out of order - there was only a chain wrapped around it. We went to buy a lock to lock it with.
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Mariette V - Jul 2023
Overall rating
Baie potensiaal, maar basiese dinge ontbreek.
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Lots of potential, but basics are missing.
Bathroom door does not have a handle on the inside. An alarm system battery must be used as a door stopper to keep the door closed. Basic hygiene is lacking - toaster is rusty, some kitchen appliances are greasy. Carpets, sofa and chair cushions, blankets and curtains are dirty. Towels are coarse and do not tumble dry. Dish soap spills due to unusable container. Place shows well but very different from photos.
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Andre G - Nov 2022
Overall rating
Baie mooi, gesellige huis, weg van alles. Dit wat nodig is on the ontspan is by die huis.
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Very nice, cozy house, away from everything. What is needed on the relax is at home.
We went to get away from all the hustle and bustle and experienced the tranquility there.
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Sandra F - Apr 2022
Overall rating
Ons het heerlik gekuier, die naweek was te kort!
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We had a great time, the weekend was too short!
The atmosphere is fantastic with the fireplace on the ground floor, making even the upstairs bathroom warm and cozy. What I would recommend is that a new boiler be provided. Other than that, everything is as desired. The owners provided good customer service.
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The Nelsbells Cottage 's response
Baie dankie vir jou terugvoer. Ek waardeer jou insette rondom die ketel en sal dadelik werk maak daarvan. Wil ook sê julle was baie goeie gaste en hoop om julle weer te kan akkommodeer.
Marelize R - Mar 2022
Overall rating
Heerlike ruimte.
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Lovely space.
Definitely value for money. Clean, spacious, tidy, nice view, quiet and safe.
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The Nelsbells Cottage 's response
Hi Marelise. Baie dankie vir jou terugvoer en dat julle julle kuier geniet het. Hoop om julle gou weer te sien. Groete Veronica
Chantell P - Jan 2022
Overall rating
Baie ontspannend.
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Very relaxing.
The house has a lot of space and the garden is big, the children had a lot of fun playing outside.
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The Nelsbells Cottage 's response
Hallo Chantell, ek baie bly julle het die naweek so geniet. Baie dankie vir jou terugvoer. Hoop julle kom weer kuier. Groete, Veronica en André.
Yvette D - Apr 2022
Overall rating
Skoon en netjiese verblyf, naby die dorp.
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Clean and tidy accommodation, close to town.
Nice stay, the house was clean and tidy and we enjoyed the balcony.
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The Nelsbells Cottage 's response
Hallo Yvette. Baie dankie vir jou terugvoer. Dit word waardeer. Baie bly julle het julle verblyf geniet. Hoop om julle weer te akkommodeer. Groete. Veronica
Odrhu O - Feb 2022
Overall rating
Goed geleë met vriendelike diens.
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Well located with friendly service.
We had a great stay at The Nelsbells Cottage and received very friendly service from Veronica. The accommodation is located pleasantly close to Clarens' attractions. Would recommend to anyone looking for accommodation in the Clarens area.
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The Nelsbells Cottage 's response
Baie dankie vir die gunstige terugvoer. Baie bly julle het die kuier geniet.
Vanessa G - Aug 2022
Overall rating
Dis 'n pragtige en ruim huis. Sprokiesmooi.
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It's a beautiful and spacious house. Fairytale beautiful.
Cleaning services not up to standard. Two single beds' bedding was not fresh and duvet full of food/vomit. Cleaning lady just kept it in cupboard. No coffee, tea, sugar and milk powder.
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The Nelsbells Cottage 's response
Goeiedag Vanessa. Baie dankie vir jou terugvoer. Ek wil omverskoning vra vir die situasie rondom die linne. Sal dit onder die skoonmaakdienste se aandag bring en is onverskoonbaar. Hoop egter dat julle weer by Nelsbells sal kom kuier. Groetnis Veronica
Jani W - Feb 2022
Overall rating
Altyd heerlik in Clarens.
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Always delicious in Clarens.
The Nelsbells Cottag is a very nice, cozy house. Everything one needs.
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The Nelsbells Cottage 's response
Hello Jani, baie dankie vir die lekker terugvoer. Ek waardeer. Groete, Veronica.
Vanessa P - Sep 2022
Overall rating
We had a lovely stay at The Nelsbells Cottage, however, we have a few concerns to share.
Read moreThe Nelsbells Cottage 's response
Good day Vanessa. Thank you very much for your valuable feedback. I will definately act on your recommedations and make the necessary changes. I do hope you will visit Nelsbell again. Warm Regards. Veronica
Sylvia L - Mar 2022
Overall rating
Lovely.
The Nelsbells Cottage 's response
Dear Sylvia. Thank you for your review. I aim to improve Nelsbells so please email me your concerns so that I can take action. Thanks Warm Regards Veronica
Twanet V - Jan 2022
Overall rating
Ons het Nelsbells Cottage bevestig om naby-familie te kon onthaal. Ons was so bietjie in die verleentheid gestel.
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We have confirmed Nelsbells Cottage to host close family. We were a bit embarrassed.
The couple who invited us to stay with us has a 4 month old baby. We arrived there at 1:50 p.m., because the baby started to have trouble in town. The cleaner was there and we asked if we could come in for the time being. She simply said, "You can wait". She didn't finish until 16:00 and there were probably items such as pizza boxes and so on still lying around from the previous guests that we had to ask her to please remove. Nelsbells is perfectly located and the owners are extremely friendly, helpful and professional. Unfortunately, they did not bother to do upgrades and maintenance to the house. The bedding is old and tired and the shower is still not user friendly, even though we reported this on our last visit two years ago. We went back to Nelsbells with an open mind, but are disappointed that our previous recommendations were not heeded.
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Marius S - Oct 2022
Overall rating
Die woning is naby die informele nedersetting en die elektriese hek het nie gewerk nie.
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The residence is close to the informal settlement and the electric gate did not work.
The kitchen's cutlery is not to our liking, if you have sleeping space for 8 people then you must also have cutlery for 8 people. The place is old and short but works but it's right over the informal area and the gate didn't work and then it was mentioned that the battery gave in over the load shedding, so we had security issues precisely about the gate. Furthermore, very nice if you don't expect too much, for example the pillows are very soft and old and so are the bed linen and the place needs renovation and then they will be able to charge more for the unit as well. Nelsbells is just not what we expected. Owner contacted me but the location is a big problem and especially from the settlement side and the noise at night on weekends is also a big problem.
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The Nelsbells Cottage 's response
Baie dankie vir jou terugvoering, Marius. Mooi dag verder.
Andre G - Dec 2021
Overall rating
Baie lekker.
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Very nice.
Very nice house and very comfortable.
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The Nelsbells Cottage 's response
Baie, baie dankie vir die terugvoer. Hoop om julle gou weer te sien. Groetnis, Veronica.
Anneke V - Oct 2021
Overall rating
5 sterre
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5 stars
It was incredibly fun!
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Elmarie S - Jul 2021
Overall rating
Wonderlike plekkie, baie naby aan als.
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Wonderful place, very close to als.
We as a family had a wonderful few days at Nellsbells and would definitely recommend.
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The Nelsbells Cottage 's response
Hallo Elmarie, Baie dankie vir julle waardevolle terugvoer. Ons waardeer en hoop julle kom gou weer kuier. Groete Veronica
Ronella J - May 2021
Overall rating
Wonderlike atmosfeer.
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Wonderful atmosphere.
Very well equipped, pleasant house. The fireplace is fantastic and the camping cot was a hit. Everything was just too good, nobody wanted to come home. Thank you very much, Clarens was the perfect gift for my daughter's 21st, but The Nelsbells Cottage was a hit, and in every way provided so many precious memories for us as a family. We will definitely see you again. Precious memories for me and my children and grandchildren, so much fun and laughter around the barbecue on the stoep and cozy fireplace, the most delicious morning moments when the sun shows its face from behind the mountains, sitting on the stoep, drinking coffee and greeting the most beautiful autumn days. The time we spent at The Nelsbells Cottage and in Clarens just bonded us as one, moments we can treasure, thank you.
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The Nelsbells Cottage 's response
Thank you for taking the time to provide us with feedback. It made our day and warmed our hearts to know that we played a role in your family get together. In times like these, we know that family is everything.
We look forward to your next visit.
Teresa M - Mar 2021
Overall rating
Gemaklike verblyf naby sentrale dorp.
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Comfortable accommodation close to central town.
Great visit with friends.
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The Nelsbells Cottage 's response
Hi Teresa
Dankie vir die terugvoering. Sien julle hopelik binnekort.
Groete
Andrien
Kalla K - Feb 2021
Overall rating
Fantastiese omgewing. Gerieflik geleë.
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Fantastic environment. Conveniently located.
The apartment was perfect for grandma and grandpa while the children and grandchildren enjoyed the house.
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The Nelsbells Cottage 's response
Thank you for taking the time to review our property. We appreciate all feedback and look forward to welcoming you back.
Ineke K - Feb 2021
Overall rating
Pragtige ruim akkommodasie met alles en nog wat!
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Beautiful spacious accommodation with everything and more!
An absolutely beautiful place to stay in with everything you need and more. There are even items in that kitchen that I don't even have in my own home. The garden is a loop court and our dog had a great time frolicking around. I just wouldn't say it's walking distance from town (unless you're a keen hiker whose hiking boots were packed). I will definitely stay here again!
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The Nelsbells Cottage 's response
Goeie dag Ineke,
Dankie vir jou terugvoering. Ons waardeer dit opreg.
Groete
Andrien
Amanda S - Sep 2021
Overall rating
Stayed for 4 days.
The Nelsbells Cottage 's response
Hello Amanda, thank you very much for the nice review. We will surely attend to the mattress and outdoor furniture. Looking forward to seeing you soon. Warm regards, Veronica.
Bella D - Aug 2021
Overall rating
Baie aangename kuier in die mooi familiehuis.
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Very pleasant visit in the beautiful family home.
We and our dogs felt very welcome in the house. The apartment is ideal for dogs or older people who cannot climb stairs.
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The Nelsbells Cottage 's response
Baie dankie vir die gunstige resensie Bella. Ek waardeer en hoop julle kom kuier weer.
Gawie V - Feb 2021
Overall rating
Baie nostalgiese geskiedenis, en netjiese eenheid.
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Lots of nostalgic history, and neat unit.
A second shower would be very handy in the house - even a hand shower in the downstairs bathroom. But a very pleasant stay.
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The Nelsbells Cottage 's response
Good morning Gawie,
Thank you for taking the time to review our property. We will look into adding an additional shower.
Kind regards,
Andrien
Marita V - Apr 2021
Overall rating
Most enjoyable.
The Nelsbells Cottage 's response
Thank you for your feedback, Marita.
We look forward to welcoming you back soon.
Yours sincerely,
Andrien
Connie K - May 2021
Overall rating
Gesellig.
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Sociable.
Spacious house with large living area. 10 min walk from licorice. Nice view.
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The Nelsbells Cottage 's response
Dankie vir die terugvoering.
Dries C - Jul 2021
Overall rating
Mooi plek maar kort bietjie aandag.
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Nice place but needs some attention.
Changed owner and service was great when we picked up a problem with power but unfortunately Eskom couldn't sort it out the evening after load shedding. We know Eskom. A little love then the place will be great, good luck to Veronica.
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The Nelsbells Cottage 's response
Baie dankie vir jou terugvoer. Ek waardeer. Opknapping word beoog. Groete Veronica
Craig B - Jun 2021
Overall rating
Great house, has everything you need.
The Nelsbells Cottage 's response
Hi Craig
Thank you for your feedback. We will look into the water situation in the cottage.
Kind regards
Andrien
Ricus V - Sep 2021
Overall rating
Clarens bly spesiaal.
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Clarens remains special.
Nelsbells is a beautiful place. Unfortunately, there was miscommunication between owner and cleaners, which meant we ended up at a place that hadn't been cleaned yet, and especially with COVID that was unpleasant. The owner also did not communicate directly with us where to retrieve and drop off keys. Furthermore, everything was in place, and nicely equipped. Thanks for a nice weekend.
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The Nelsbells Cottage 's response
Hallo Ricus. Dankie vir jou terugvoer. Groete. Veronica
Louwrina S - Oct 2021
Overall rating
Lekker naweek saam met familie.
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Nice weekend with family.
We did not receive any information from Veronica about where to get the key. This is the first time since we have been using the website that we have had to check in and not have all the information we need. The ad says there are two bathrooms in main house, but the upstairs bathroom had no hot water. The toilets leak and sewage runs out onto the lawn. The location is good and otherwise we really enjoyed the weekend.
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The Nelsbells Cottage 's response
Hallo Lourina. Baie dankie vir jou terugvoer. Ek waardeer dit aanvaar dit positief. Die riool is nou maar 'n diens waar ek op Munsipaliteit moet staat maak. Ek sal dadelik die probleem met die warm water uitsorteer en onder die aandag van die opsigter bring. Ek vra om verskoning vir die frustrasie rondom die kommunikasie en wil jou verseker dat dit nie deur Lekkeslaap veroorsaak is nie. Ek aanvaar dat jy nie die e-pos ontvang het nie. Ek is egter baie bly dat julle wel 'n aangename naweek in Clarens geniet het. Groetnis en hoop julle sal weer by ons bespreek. Veronica.
Darryl C - Nov 2021
Overall rating
Okay
Karen D - Dec 2020
Overall rating
Rustig en baie ruimte.
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Quiet and lots of space.
Nellsbells has everything we needed. Lots of space and neat and clean. Really a nice place.
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The Nelsbells Cottage 's response
Hi Karen
Dankie vir die terugvoering. Hopelik sien ons julle binnekort weer.
Groete, Andrien.
Marnique L - Nov 2020
Overall rating
Baie lekker.
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Very nice.
It's a beautiful house. Had such a nice stay.
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The Nelsbells Cottage 's response
Hi Marnique
Dankie vir die terugvoering. Hopelik sien ons julle binnekort weer.
Groete
Andrien
Berenice P - Jan 2020
Overall rating
Aangenaam.
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Pleasant.
Beautiful house and view. Very convenient.
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The Nelsbells Cottage 's response
Dear Berenice,
Thank you for providing us with feedback. We hope to welcome you back in the not so distant future.
Yours sincerely,
Andrien
Carine R - Sep 2020
Overall rating
Definitely a recommended accommodation place!
The Nelsbells Cottage 's response
Dear Carine,
Thank you for taking the time to provide us with feedback. We are filled with gratitude when we receive positive reviews especially with the current climate in the tourism industry.
We hope to welcome you back in the not so distant future.
Thank you.
Andrien
Johan F - Feb 2020
Overall rating
Baie gerieflike en ruim woning.
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Very comfortable and spacious home.
Although it is a nice spacious and modern house, towels, bathroom mats and certain duvets will need to be replaced. Some of the door locks do not work.
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The Nelsbells Cottage 's response
Dear Johan
Thank you for your feedback and bringing this under our attention. We will most certainly get in contact with our team to do a quality check on the linen, towels, duvets and locks.
Yours sincerely
Andrien
Cheree J - Oct 2020
Overall rating
Pragtige huis, maar kort instanthouding.
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Beautiful home, but lacks instant attitude.
The shower as well as the bath taps were leaking and spraying in all directions. The shower that was on the upper floor also overflowed and ran down the wall into the lower floor. Doors cannot close if they are not locked. The fireplace was lovely and the braai facilities were nice.
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The Nelsbells Cottage 's response
Hi Cheree,
Dankie vir jou terugvoering. Ons sal die probleme dadelik uitstort. Jammer daaroor.
Groete
Andrien
Grant B - Dec 2020
Overall rating
Pleasant but needs a few things.
The Nelsbells Cottage 's response
Hi Grant,
Thank you for your feedback. We will most certainly consider your suggestions.
Yours sincerely
Andrien
Marsha B - Dec 2019
Overall rating
Rustige tyd saam met gesin en hond.
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Quiet time with family and dog.
A beautiful house, well appointed in a lovely setting.
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The Nelsbells Cottage 's response
Dear Marsha, thank you for providing us with feedback. We hope to welcome you back in the not so distant future.
Yours sincerely, Andrien.
Lindie S - Dec 2019
Overall rating
Baie lekker gekuier in ruim huis, met rustige atmosfeer en naby genoeg aan dorp. Sal vir seker aanbeveel.
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Had a great time in a spacious house, with a peaceful atmosphere and close enough to town. Will recommend for sure.
House full of character, neat and clean and fully equipped for the larger family.
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The Nelsbells Cottage 's response
Dear Lindie, Thank you for providing us with feedback. We hope to welcome you back in the not so distant future.
Yours sincerely, Andrien
Sam B - Dec 2019
Overall rating
Very comfortable stay; well equipped house with character and lovely views.
The Nelsbells Cottage 's response
Dear Sam,
Thank you for taking the time to provide us with feedback. We hope to welcome you back to The Nelsbells Cottage.
Thank you and kind regards,
Andrien
Kayleigh S - Sep 2019
Overall rating
What a way to experience Clarens!
The Nelsbells Cottage 's response
Dear Kayleigh,
Thank you for writing such a lovely review for our house. It warms our heart to know that we get to share it with guests and even better, first time visitors.
We look forward to welcoming you back in the not so distant future.
Yours sincerely,
Andrien
Amandrè M - Sep 2019
Overall rating
Die huis is baie goed toegerus en lieflik om saam met 'n groep vriende te geniet. Dankie!
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The house is very well equipped and lovely to enjoy with a group of friends. Thank you!
Lovely home with everything you need! We enjoyed it very much. Thank you!
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The Nelsbells Cottage 's response
Dear Amandre,
Thank you for taking the time to provide us with feedback, we value all feedback but reading yours warms our hearts. We appreciate it and hope to welcome you back soon.
Yours sincerely,
Andrien
Werner L - Jul 2019
Overall rating
Die moeitewerd.
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Worth it.
Fantastic accommodation. Enough space to sleep. Would definitely stay there again when in Clarens. The bedroom outside with the bathroom is perfect for parents or couples.
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The Nelsbells Cottage 's response
Dear Werner,
Thank you for taking the time to provide us with feedback. We are happy that you have enjoyed your stay and look forward to welcoming you back.
Thank you and kind regards,
Andrien
Eunike L - Apr 2019
Overall rating
Wonderlike huis!
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Wonderful home!
We spent the weekend with friends there and enjoyed everything! Will definitely stay there again! Clean, neat and beautiful!
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The Nelsbells Cottage 's response
Dear Eunike, thank you for your feedback and we look forward to welcoming you back.
Yours Sincerely Andrien
Mare-lize W - Jun 2019
Overall rating
Ons het regtig baie lekker gebly en sal dit definitief aanbeveel.
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We really enjoyed our stay and would definitely recommend it.
See stars.
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The Nelsbells Cottage 's response
Dear Mare-Lize,
Thank you for taking the time to write us a review.
Much appreciated and hope to see you back again soon.
Kind regards,
Andrien
Amanda V - Aug 2019
Overall rating
Baie gemaklik.
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Very comfortable.
Very neat and clean with all the amenities you would expect from overnight accommodation. A nice fireplace for the cold evenings gives a nice atmosphere to relax.
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The Nelsbells Cottage 's response
Dear Amanda,
Thank you for providing us with feedback. We value your feedback and as you know reviews of previous guest stays could play a valuable part in making a decision when looking for accommodation.
We hope to welcome you back to The Nelsbells Cottage in the not so distant future.
Yours sincerely,
Andrien
Kathie F - Jul 2019
Overall rating
We had a lovely warm and enjoyable 3 day relax.
The Nelsbells Cottage 's response
Dear Kathie
Thank you for your review. We hope to welcome you back in the not so distant future.
Much appreciated.
Kind regards
Andrien
Francois S - Mar 2019
Overall rating
Lekker rustige akkommodasie.
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Nice quiet accommodation.
We had a lovely stay at Nelsbells Cottage, I only wish we could have stayed longer. The house and garden apartment are well and neatly furnished and there is a nice peaceful atmosphere. We will definitely stay there again.
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The Nelsbells Cottage 's response
Dear Francois, Thank you for taking the time to write a review, we value all feedback. We look forward to welcoming you back. Yours Sincerely, Andrien.
Wanda D - Sep 2019
Overall rating
Skoon, netjies en gerieflik.
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Clean, tidy and comfortable.
Cozy little house with everything you need. Clean and tidy.
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The Nelsbells Cottage 's response
Dear Wanda,
Thank you for providing us with feedback.
We hope to welcome you back in the not so distant future.
Yours sincerely,
Andrien
Jo V - Mar 2019
Overall rating
Pragtige, ruim verblyf met al die nodige geriewe.
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Beautiful, spacious accommodation with all the necessary amenities.
Beautiful, spacious home. Stairs railing is unsafe for small children. Water was boiling in main house and cold in outside room.
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The Nelsbells Cottage 's response
Dear Jo,
Thank you for taking the time to write a review, we value all feedback.
We have made the necessary arrangements to rectify the water temperatures.
Yours Sincerely, Andrien.
Heidi B - Apr 2019
Overall rating
Gesellige kuierhuis!
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Cozy holiday home!
Nelsbells is a neat, well-equipped and cozy house for a weekend getaway. The only negative is that the music of the township can be heard throughout the night.
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The Nelsbells Cottage 's response
Dear Heidi,
Thank you for your feedback and we look forward to welcoming you back.
It is true that the informal settlements sound echos through the town especially on Heritage weekend.
See you soon.
Yours Sincerely
Andrien
Andries V - Jul 2019
Overall rating
Veilig.
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Safe.
We literally used the house as a place to sleep. DStv didn't work, but didn't really bother us. The showers were not great, but for the price these are small things that don't really matter. The rest of the house was beautifully clean, and warm beds made the stay enjoyable. Just know the walls and the floor is very thin, so if you want to gossip, other people in the house will certainly hear you.
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The Nelsbells Cottage 's response
Dear Andries
Thank you for taking the time to provide us with feedback. We had to have a little giggle about the fart noise comment but its true for sure.
Wishing you all the best and we will look into the DSTV issue and how the showers can be improved.
Your sincerely
Andrien
Wilma S - Jul 2019
Overall rating
Heerlik.
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Delicious.
Neat, big, clean and safe.
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The Nelsbells Cottage 's response
Dear Wilma,
Thank you for providing us with feedback.
We look forward to welcoming you back.
Yours sincerely,
Andrien
Imker H - Apr 2019
Overall rating
Baie aangenaam, en heeltemal in die kol vir ons verwagtinge.
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Very pleasant, and completely up to our expectations.
Very nice stay. Surprisingly well equipped - even a dishwasher! Can highly recommend the cottage. N.S. The pop-up plug of the upper sink catches in the closed position.
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The Nelsbells Cottage 's response
Dear Imker, Thank you for your feedback and we look forward to welcoming you back.
Yours Sincerely Andrien
Siska V - Mar 2019
Overall rating
Heerlike kuierhuis met genoeg spasie vir binne of buite kuier.
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Lovely holiday home with enough space for indoor or outdoor lounging.
See stars.
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The Nelsbells Cottage 's response
Dear Siska,
Thank you for taking the time to write a review, we value all feedback.
Yours Sincerely,
Andrien.
Michelle D - Jun 2019
Overall rating
Afgeleef.
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Abandoned
The place is a bit run down. New bedding, thicker duvets, extra warm blankets and bigger towels will make it better and better value for money. The house is close to the squatter camp and although there is an alarm we still didn't sleep too comfortably.
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The Nelsbells Cottage 's response
Dear Michelle
Thank you for taking the time to write a review and also providing me with feedback via email. We have taken your comments into consideration and will make the necessary changes. There should be extra blankets in the bedroom cupboards but will look into why these weren't available during your stay.
Yours sincerely
Andrien
Elsabé V - Dec 2018
Overall rating
Huislik, gerieflik, netjies.
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Homely, comfortable, tidy.
Very spacious and tidy home, comfortably furnished with more than one needs. Please give attention to the regulation of hot/cold water tap at shower on upper floor. Shower also very small, little room to move. Lovely living area in relation to kitchen, living and dining room.
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The Nelsbells Cottage 's response
Dear Elsabe,
Thank you for taking the time to write a review. We value all feedback. We hope to welcome you back in the not so distant future.
Yours Sincerely,
Andrien
Marius V - Mar 2018
Overall rating
Beste transaksie vir waarde vir jou geld en 'n besonderse bymekaarkom plek vir vriende.
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Best deal for value for money and an exceptional gathering place for friends.
As in previous years, we once again had a great time at the house in question. Will book the unit every year for the Clarence Marathon and all my getaway friends already know about the special place.
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The Nelsbells Cottage 's response
Dear Marius
Thank you for taking the time to review The Nelsbells Cottage.
We value your feedback and it was a delight to read that we have met your expectations.
We look forward to welcoming you and your friends back.
All the best
Andrien
Linda B - Sep 2018
Overall rating
Nelsbells Cottage is goed ingerig en knus en het ons goed behandel!
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Nelsbells Cottage is well equipped and cosy and were treated well.
Stunning cottage with everything you need. Ideal for our family get-together and walking distance from the shops in town. Only disadvantage is that it's not sound proof. We still enjoyed the stay.
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The Nelsbells Cottage 's response
Dear Linda
Thank you for taking the time to write a review. We value all feedback. We hope to welcome you back in the not so distant future.
Yours Sincerely
Andrien
Karien S - May 2018
Overall rating
Goeie waarde vir geld.
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Good value for money.
Very neat and well equipped. Nice close to the village.
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The Nelsbells Cottage 's response
Beste Karien,
Dankie vir jou terugvoering. Hoop ons sien julle binnekort weer.
Groete,
Andrien
Johan K - Jan 2018
Overall rating
Fantasties - die huis en die ligging is perfek.
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Fantastic - the house and the location are perfect.
The house is located a ten minute walk from town, has a beautiful view over mountains and in the morning and evening the cattle and sheep graze right in front of one's gate. The garden is just as fun for dogs, big or small!
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The Nelsbells Cottage 's response
Dear Johan
Thank you for taking the time to provide us with feedback. We hope to welcome you back in the not so distant future.
Kind regards
Andrien
Althea O - Apr 2018
Overall rating
Pragtige ou huis, met ‘n lekker braai-stoep en spesiale uitsig!
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Beautiful old house, with a nice braai porch and a special view!
Beautiful house, which gives you an old-world doll house feeling! Well equipped with everything needed for a weekend away, even had a camping cot and kick bike for our toddler.
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The Nelsbells Cottage 's response
Good evening Althea
Thank you for taking the time to provide us with feedback.
It is much appreciated.
Kind regards,
Andrien
Debbie B - Jul 2018
Overall rating
Geensins waarde vir geld nie.
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Not value for money at all.
The house looks cute from the outside, but the house looks old and worn out from the inside. The separate unit that sleeps 2 people is in urgent need of attention. The bed is uncomfortable and old, no hot water, the window doesn't close and we had to tape it up. It costs a fortune to spend the night there and we expected much more.
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The Nelsbells Cottage 's response
Good morning Debbie,
Please accept our sincere apology for the inconvenience you had to endure during your stay, with regards to the water situation in the garden flat. We have big renovation plans scheduled for the flat for January, which will give it a complete face-lift. However, we will look into replacing the bed and warming the cottage in the interim.
We value all feedback, positive or negative, as it assists us in making sure our guests have comfortable stays.
Your sincerely,
Andrien
Aletta H - Dec 2017
Overall rating
Baie gerieflik en heerlik rustig.
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Very comfortable and wonderfully peaceful.
We had a very nice stay. It was close to everything and the house was very comfortable.
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The Nelsbells Cottage 's response
Dear Aletta,
Thank you for your review. We appreciate all feedback and look forward to welcoming you back to The Nelsbells Cottage in the not-so-distant future.
Yours sincerely,
Andrien
Christie W - May 2017
Overall rating
Gesellige huis met baie mooi uitsigte op die berge!
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Cosy house with beautiful views over the mountains!
Beautiful house, neat and well equipped. We had a great time where we sat on the patio in the sun with amazing views. Walking distance from town.
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The Nelsbells Cottage 's response
Dear Christie
Thank you for taking the time to write a review. We value all feedback.
We look forward to welcoming you back in the not so distant future.
Yours sincerely,
Andrien
Sonika C - Nov 2017
Overall rating
Was fantasties! Wonderlike huis en heerlik ingerig!
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Was fantastic!
Will definitely book again! It was a lovely house and has everything at your disposal!
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The Nelsbells Cottage 's response
Dear Sonika
Thank you for taking the time to write us a review.
We hope to welcome you back to the Nelsbells Cottage in the not so distant future.
All the best
Andrien
Anonymous Guest - Aug 2017
Overall rating
Nice.
Nice might only be nice if wood is provided
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Hennie R - Apr 2017
Overall rating
Ideaal vir agt gaste.
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Ideal for eight guests.
Fully equipped with all that you would need, we had a lovely stay except for the TV that did not want to change channels, both of the bathroom's toilets leaked and the car gate was set to the auto close option without any "infra red beams" on the gate, almost damaged one of our cars.
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The Nelsbells Cottage 's response
Dear Hennie,
Thank you for providing us with feedback. We will most certainly consider installing beams or setting the gate to not close automatically.
The TV and toilet issues have been addressed, apologies for the inconvenience.
Thank you and kind regards,
Andrien
Charlton V - Dec 2016
Overall rating
Baie lekker en gerieflik vir families.
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Very nice and convenient for families.
It was very peaceful and well equipped accommodation.
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The Nelsbells Cottage 's response
Dear Charlton, Thank you so much for taking the time to write a review and provide us with feedback. We value all feedback from our guests. Hope to welcome you back in the not so distant future. Yours Sincerely Andrien
Hanlie V - Sep 2016
Overall rating
Ongelooflik lekker!
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Incredibly delicious!
The house has everything one needs, from blankets to heaters, fireplace, all cutlery, washing machine, tumble dryer, dishwasher etc. You only have to take your own food and drinks. We could sit upstairs in the morning and watch the sunrise. Truly a very nice place and very safe!
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The Nelsbells Cottage 's response
Dear Hanlie,
Thank you so much for taking the time to write a review and provide us with feedback.
We value all feedback from our guests.
Hope to welcome you back in the not so distant future.
Yours Sincerely Andrien
Nicci F - Aug 2016
Overall rating
Quaint and comfortable.
The Nelsbells Cottage 's response
Dear Nicci,
Thank you so much for taking the time to write a review and provide us with feedback.
We value all feedback from our guests. Hope to welcome you back in the not so distant future.
All the best, Andrien.
Hermien V - Jul 2016
Overall rating
Oulike knus verblyf!
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Cute, cosy accommodation.
We had a nice time. Spacious, cosy house, well equipped and close to town. We really enjoyed it and highly recommend this place!
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The Nelsbells Cottage 's response
Dear Hermien,
Thank you so much for taking the time to write a review and provide us with feedback. We value all feedback from our guests.
Hope to welcome you back in the not so distant future.
All the best Andrien
Clifford O - Nov 2016
Overall rating
Baie gerieflik en stil.
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Very comfortable and quiet.
The place is big and more than what you need. Everything was there, neat and clean. The rooms and bathrooms are spacious. Tranquil area and safe. Big enough lawn for children to play on.
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The Nelsbells Cottage 's response
Dear Clifford,
Thank you so much for taking the time to write a review and provide us with feedback. We value all feedback from our guests. Hope to welcome you back in the not so distant future.
Yours Sincerely Andrien
Karien G - Mar 2016
Overall rating
Dit was fantasties verby.
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It was fantastic over.
We would definitely recommend the place. It's neat, clean and walking distance from town. Really a stunning place. You will not regret renting the place!
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The Nelsbells Cottage 's response
Dear Karien, Thank you for your review. We appreciate the time you took to review our property and look forward to welcoming you back in the not so distant future.
Kind Regards Andrien
Solette N - Jul 2016
Overall rating
Ons sal verseker weer in Nelsbells bly!
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We will definitely stay in Nelsbells again!
A well appointed place, with everything you could possibly need. Within walking distance of everything. Definitely a cute place to consider for a group of friends or a family getaway.
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The Nelsbells Cottage 's response
Dear Solette,
Thank you for your review. We appreciate the time you took to review our property and look forward to welcoming you back in the not so distant future.
Kind regards,
Andrien
Wynand C - Dec 2016
Overall rating
Lekker.
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Great.
Lovely place, centrally located. Had to wait a few hours for it to be cleaned, but it wasn't too clean.
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The Nelsbells Cottage 's response
Dear Wynand,
Thank you for taking the time to provide us with feedback. We have addressed your comments with the relevant parties.
Much appreciated.
Kind regards,
Andrien
Albert H - Oct 2015
Overall rating
Lekker verblyf naby genoeg aan die dorp, maar nie te naby nie.
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Nice accommodation close enough to town, but not too close.
It felt like you were staying in someone's home and not a guesthouse, which was nice! Nice view from nice big porch. Only problem is that there is no bathroom on the 1st floor. Will go again!
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The Nelsbells Cottage 's response
Dear Albert,
Thank you for your feedback. I am happy to let you know that I have met with contractors today to obtain quotes for a second bathroom and confident that on your next visit you will enjoy your stay even more. Thank you for taking the time to write a review. We will let you know once we have completed the second bathroom via our facebook page.
Kind Regards
Andrien
Rachelle K - Sep 2015
Overall rating
Die verblyf was oor die algemeen goed.
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The stay was generally good.
However, Clarens is not the peaceful village we expected. The house is practical and big enough. I spoke to the owner ahead of time because I was concerned about the fact that there was only one bathroom in the house. However, I was reassured that there was a second bathroom in the apartment. That would be a challenge in itself, 2 bathrooms between 8 people, but we were willing to accept it given the good price we were paying. However, what the owner did not tell us is that there is only one geyser between the two bathrooms and we constantly had too little hot water. The house itself is located near an informal camp and we had to listen to blaring music until the early hours of the morning. Furthermore, there is a school alarm that goes off every hour which spoiled the whole atmosphere for us. Unfortunately, I cannot recommend the guest house. It goes to show you that a good price can't always make up for bad location, lack of enough bathrooms and so on.
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The Nelsbells Cottage 's response
Dear Rachelle,
Thank you for your valued feedback. We will add add another bathroom and larger geyser to the house in January as we fully agree the bathroom and hot water situation is not ideal. It is for this reason that we felt we had to keep our rates reasonable until its improved. Guesthouses, including ourselves, have lodged a complained with regards to the school bell, we are holding thumbs that it will be resolved. Friends and family residing in Clarens advised that the noise from the township was unbearable as it echoed through the whole town. Unfortunately we don't have control over that. With it being Heritage Day long weekend, there must have been lots of events taking place in the township. With all the feedback we have received from previous guests, yours is the first indicating that you will not be back and cannot recommend our guest house. This saddens me but I want to thank you for your honest review.
Yours sincerely,
Andrien
- Capacity: 8 people
- All ages welcome
-
Check-in: 14:00 to 19:00
Check-out: 10:00 - Address: 138 Malherbe Street, Clarens, 9707, Free State