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The Ridge Accommodation

7 reviews
Self Catering

Review Summary

1.8 out of 5from 7 reviews for The Ridge Accommodation
Cleanliness
1.6/5
Service
1.4/5
Location
2.1/5
Safety
1.7/5
Value for money
2.0/5
Hanlie J - Jul 2021
Overall rating
Cleanliness
1/5
Service
1/5
Location
2/5
Safety
3/5
Value for money
2/5
Hanlie J
Individual traveller

Swak.

Geen ontvangs van gasvrou of -heer. Kamer was nie vooraf skoongemaak nie. Spinnerakke in hoek van die kamer en gordyne vuil. Geen voorbereiding is gedoen. Jong man het gas kom insit terwyl ons daar is. DStv ook eers dan ingesit. Geen koffie of tee of suiker in kamer. Moes navraag doen vir WiFi-kode nadat alle bogenoemde geadverteer is op die webtuiste.

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Weak.

No reception from hostess or host. Room was not pre-cleaned. Cobwebs in corner of room and curtains dirty. No preparation was done. Young man came to put gas in while we were there. DStv also inserted only then. No coffee or tea or sugar in room. Had to inquire for WiFi code after all of the above were advertised on the website.

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Maureen C - Jul 2018
Overall rating
Cleanliness
2/5
Service
3/5
Location
1/5
Safety
1/5
Value for money
2/5
Maureen C
Family with teenagers

Onveilig en plek kort aandag.

Plek het potensiaal. Wonder nogsteeds waar die pragtige swembad op die foto is. Sal eerder ander plek kies volgende keer. Krag het opgeraak sowel as verwarmer se gas en geiser het vroegaand afgeskakel en dit met minus-temperature buite!

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Unsafe and place needs attention.

Place has potential. Still wondering where the beautiful pool is in the photo. Would rather choose another place next time. Power went out as well as heater gas and geyser shut off in the early evening and this with sub-zero temperatures outside!

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The Ridge Accommodation 's response

Good day,
Thank you for your feedback.
I am not sure what swimming pool you are referring to, we do however have a picture of a dam.
The electricity did not run out, we unfortunately experienced Load Shedding from ESKOM that entire weekend, this is something out of our control and we weren't made aware of it from ESKOM either, i do apologise.
We do keep refill gas bottles, the customer should have advised us that the gas in the heater had run out and we would have gladly exchanged the bottle for him.

The Ridge Accommodation
Jaco D - Oct 2018
Overall rating
Cleanliness
1/5
Service
1/5
Location
3/5
Safety
1/5
Value for money
2/5
Jaco D
Family with young children

Daar is 'n foto met 'n swembad. Daar is geen swembad nie.

Eenheid het nie wasbakproppe vir die badkamer of kombuis gehad nie. Eetgerei vir twee en 'n half mense en gordyne kort dringend aandag. Beskrywings en foto's op webblad is nie die werklikheid nie.

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There's a picture with a pool, but there is no pool.

The unit doesn't have plugs for the bathroom of kitchen sink. The cutlery for 2 and a half people and the curtains need serious attention. The descriptions and pictures on the site do not reflect reality.

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The Ridge Accommodation 's response

I am terribly sorry for the inconvenience, will look into the complaints and sort it out.

The Ridge Accommodation
Morne V - Oct 2017
Overall rating
Cleanliness
3/5
Service
2/5
Location
3/5
Safety
3/5
Value for money
3/5
Morne V
Family with teenagers

Baie lekker en ruim en skoon.

Kommunikasie was uiters swak en nie deursigtig nie i.v.m. finale verblyf reëlings. The Chalet het 'n ernstige dak lek gehad wat die eienaar gou uitgesorteer het en ek moet hulle krediet gee vir die vinnige reaksie daar.

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Very nice and spacious and clean.

Communication was extremely poor and not transparent due to final accommodation arrangements. The Chalet had a serious roof leak which the owner quickly sorted out and I have to give them credit for the quick response there.

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Annatjie H - Dec 2017
Overall rating
Cleanliness
2/5
Service
1/5
Location
3/5
Safety
2/5
Value for money
2/5
Annatjie H
On business

Sal volgende keer van 'n ander plek gebruik maak.

Die DStv het nie gewerk nie. Na 'n harde dag se werk wou die manne net bietjie ontspan en TV kyk. Eienaar het gesê hy sal bel maar niks het gebeur nie. Sal volgende keer eerder by een van die ander plekke bespreek.

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Will use another place next time.

The DStv did not work. After a hard day's work, the men just wanted to relax and watch TV. Owner said he would call but nothing happened. Will book at one of the other places instead next time.

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Bianca W - Apr 2017
Overall rating
Cleanliness
1/5
Service
1/5
Location
2/5
Safety
1/5
Value for money
2/5
Bianca W
With partner

Valse inligting oor beskikbare geriewe.

Ek was baie opgewonde oor die baarsvisvang wat hul adverteer net om uit te vind die dam en die geriewe is nie ingesluit by jou akkommodasie nie. Daar was niemand om ons te ontvang by die geriewe nie, die sleutel was slegs in die deur gelos.

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False information about facilities available.

I was really excited about the bass fishing advertised just to be told the accommodation excludes the dam and the facilities. No one there when we arrived, they just left the key under the door.

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Janet C - Apr 2017
Overall rating
Cleanliness
1/5
Service
1/5
Location
1/5
Safety
1/5
Value for money
1/5
Janet C

Absolute vuil varkhok. Ek sou niemand aanbeveel om hier te bly nie.

Vuil, verwaarloos, onveilig, swak diens.

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Absolute dirty pig sty. I would recommend this to anyone.

Dirty, neglected, unsafe and bad service.

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  • Capacity: 32 people
  • All ages welcome
  • Check-in: 10:00 to 22:00
    Check-out: 09:00
  • Address: N11 Farm, Newcastle, 2940, KwaZulu-Natal
https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAA43ea735fe19fecde3caf86b492fb94e517e80031d2cbae5b7ca847eb4cc2a683591476bbedc21db6f3c65dd8b2f78c6e34cc?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 From R700 per night, for 2 ppl 7 5 1 2 N11 Farm Newcastle 2940 KwaZulu-Natal 021 201 8900 10:00-22:00 09:00 -27.803564787336 29.955150027007