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The Sails

15 reviews
Self Catering

Review Summary

4.8 out of 5from 15 reviews for The Sails
Cleanliness
4.7/5
Service
4.5/5
Location
4.9/5
Safety
4.9/5
Value for money
4.9/5
Neville J - Sep 2024
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Neville J
With partner

Excellent, planning on booking for December.

The only issue is: need more than 1 roll of toilet paper as well as no soap. No coffee, teas, etc. in the unit for late arrivals as all shops are closed for the next morning coffee.

The Sails 's response

Hello
It was an absolute pleasure hosting you. Hope to see you back soon.
Kind regards
Des

The Sails
Rinske P - Apr 2024
Overall rating
Cleanliness
4/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Rinske P
Family with teenagers

Mooi eenheid, goeie ligging.

Sien sterre.

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Nice unit, good location.

See stars.

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Francinah M - Oct 2024
Overall rating
Cleanliness
4/5
Service
4/5
Location
5/5
Safety
4/5
Value for money
5/5
Francinah M
With friends

A pleasure to stay there.

Will come back one day.

Nantes K - Aug 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Nantes K
With partner

It was quiet and in a great location. The place is safe.

The owner was welcoming and explained the rules of body cooperate. He also wanted to know how he can improve if there was any problems. My stay was great and definitely will book the place again.

Veronika F - Jun 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Veronika F
Family with young children

Gerieflik en mooi.

The Sails is verskriklik naby aan uShaka - ons kon loop strand toe en na die marine world toe. Dez is vriendelik en gereed om te help. Ons het geen probleme gehad met die ontvang van die sleutel nie en ons kon enige tyd met Dez kommunikeer.

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Comfortable and beautiful.

The Sails is incredibly close to uShaka - we could walk to the beach and to marine world. Dez is friendly and ready to help. We had no problems receiving the key and we were able to communicate with Dez at any time.

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Kathryn G - Mar 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Kathryn G

An excellent location and apartment.

Des is an excellent host and made every effort to help out when and where needed. The apartment was adequate for a 58, 27 and 10 year old. Just needed more lighting in the kitchen as it was hard to see at night.

Petrus K - Apr 2022
Overall rating
Cleanliness
4/5
Service
1/5
Location
5/5
Safety
5/5
Value for money
4/5
Petrus K
With partner

Net een bottel water in die yskas sou welkom wees. As ook net twee pakkies koffie of teesakkies met melk en suiker oos in 'n gastehuis. Daar is nie winkels in die omgewing nie.

Met aankoms was daar 'n konflik-situasie by wat jy kan as 'n soort van 'n ontvangstoonbank kan beskryf. Na 5 minute se staan het hulle ons gevra wat ons wil hê. Die ontvangs het ons senuweeagtig gemaak ten opsigte van ons bespreking. Na nog gesprekke het ons die sleutel gekry. Die veiligheidswag wat ons na die kamer geneem het, het gekla by ons oor hoe moeilik dit is om daar te werk met die body corporate en die woonsteleienaars. Hulle word nie ingelig oor voornemede gaste se aankoms en vertrek nie. Ons kon nie die TV kry om te werk nie.

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Just one bottle of water in the fridge would be welcome. If also only two packets of coffee or tea bags with milk and sugar east in a guest house. There are no shops in the area.

Upon arrival there was a conflict situation at what you can describe as some kind of reception desk. After 5 minutes of standing they asked us what we wanted. The reception made us nervous about our reservation. After more discussions we got the key. The security guard who took us to the room complained to us about how difficult it is to work there with the body corporate and the apartment owners. They are not informed about the arrival and departure of intended guests. We couldn't get the TV to work.

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The Sails 's response

Hi Petrus
This is a self catering apartment. The company does not provide bottles water or coffee.
You should have contacted the host, Des, if you needed assistance with switching on the TV.
There is a superette quick shop directly opposite the Sails and another shop directly opposite the canal walk Bridge.
Security attends to guests as they come to check in. They could have been busy whilst you were waiting to be checked in. I went and viewed the camera footage and found security busy while you waited to be checked in.
My sincere apologies for the above, but you should have contacted me if required any assistance.
We apologize for any inconvenience caused.
Kind regards, Des Chetty.

The Sails
Kantha N - Oct 2021
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Kantha N
With partner

It was awesome!

The fact that you are so close to the Harbour is an awesome experience. The view was spectacular.

Juanita L - Sep 2021
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Juanita L
Family with young children

Wonderlike uitsig.

Kamer was baie skoon en netjies. Alles het glad verloop sonder enige probleme.

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Wonderful view.

Room was very clean and tidy. Everything went smoothly without any problems.

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The Sails 's response

Juanita thanks for being awesome guests. You kept the apartment exceptionally clean and neat. You are most welcome back at any time you want. Take care and be safe!

The Sails
Elsa H - Jun 2021
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Elsa H

Wonderlik

Goeie sekuriteit en veilige parkering. Heerlike paar dae gehad.

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Wonderful

Good security and safe parking. Had a great few days.

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Naledi M - Mar 2021
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Naledi M
With friends

Clean and beautiful.

Clean place. Beautiful view.

Mpume M - Dec 2021
Overall rating
Cleanliness
5/5
Service
5/5
Location
4/5
Safety
5/5
Value for money
5/5
Mpume M
Family with teenagers

It was great.

Happy with everything.

Anneline R - Jul 2021
Overall rating
Cleanliness
4/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Anneline R
Family with young children

Absolutely lovely

The manager Des was wonderful, kind and super awesome, the service was great, my husband enjoyed his birthday at The Sails and would love to bring our family on our next stay for a longer holiday. Great job, keep up the excellent service.

Kayla L - May 2021
Overall rating
Cleanliness
5/5
Service
3/5
Location
5/5
Safety
4/5
Value for money
5/5
Kayla L
With partner

Excellent, just one of the securities at reception were rude.

I have already recommended The Sails to friends and family. And will be visiting again soon.

Zama M - Dec 2020
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Zama M
With friends

It was great, the environment is friendly so was our host. We were well taken care of.

Peaceful and beautiful, we felt like we were home.

The Sails 's response

Hi
Zama was a great host. She kept the apartment very clean and neat. She communicated all her needs well. She checked in on time and checked out punctually. I have no hesitation in recommending her to any establishment that she goes to.

The Sails
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From
From R 1 075
per night (sleeps 3)
15 reviews
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SECURE PAYMENT VIA
TRAVELGROUND.COM
From
R 1 075
per night (sleeps 3)
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  • Capacity: 3 people
  • All ages welcome
  • Check-in: 14:00 to 22:00
    Check-out: 10:00
  • Address: 14 Timeball Boulevard, The Sails, Point Waterfront, Durban, 4000, KwaZulu-Natal
https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAA6639d0a95a447bf3f34cf9d9513cf590299b652adb2baab38ce65b741092a94ca0b89f765c9d4b5d4bec4fe05250a3d2a159?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 From R1 075 per night (sleeps 3) 15 5 1 5 14 Timeball Boulevard The Sails, Point Waterfront 4000 KwaZulu-Natal 021 201 8900 14:00-22:00 10:00 -29.87113053897 31.049675552849
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