The Village Guest House
Review Summary
Klaas V - Sep 2024
Overall rating
Rustig, pragtig.
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Peaceful, beautiful.
It is a beautiful and peaceful guest house and the hostess is the friendliest ever. Definitely a nice place to stay.
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The Village Guest House 's response
Baie dankie, Marianka Sien julle hopelik vir die volgende keer. Die seuns moet aanhou oefen, maar versigtig vir die vensters
Chantelle L - Jul 2024
Overall rating
Baie gerieflik en netjies.
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Very comfortable and neat.
Very comfortable and neat. The room also has heating, which is a plus in the middle of winter.
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Mart-marie S - May 2024
Overall rating
Wonderlike pragtige kamers.
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Wonderful beautiful rooms.
We slept great, it was so peaceful and the garden was breathtaking.
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The Village Guest House 's response
Baie dankie Mart-Marie Groete, Joan
Danielle C - May 2024
Overall rating
This was my heavenly haven on a day I needed it the most.
Mariska D - May 2024
Overall rating
Lekker kuier tussen die bome.
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Nice walk among the trees.
The most beautiful guest house. Everything was neat and clean. The staff are friendly and helpful. Nice breakfast!
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The Village Guest House 's response
Thank you very much for your generous review, Mariska It was a pleasure hosting you. Regards, Joan
Leanne V - Jan 2024
Overall rating
Highly recommend a stay here.
John G - Oct 2024
Overall rating
Goeie nag se slaap wat ek nodig gehad het, dankie.
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Good night's sleep I needed, thank you.
Very nice stay, thank you very much.
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The Village Guest House 's response
Baie dankie vir jou ondersteuning Groete, Joan
Zinaida T - Jan 2024
Overall rating
Skoon, netjies en pragtige omgewing.
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Clean, tidy and beautiful surroundings.
It is a beautiful place. Clean, tidy and the host is friendly and hospitable.
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The Village Guest House 's response
Thank you for your kind review, Zinaida
Groete, Joan
Hennie R - Jul 2024
Overall rating
The suppers and breakfasts made up for the incredibly cold weather.
The Village Guest House 's response
Thank you for your lovely review Hennie, guests like you make my work seem not like work at all. I thoroughly enjoyed hosting you Joan
Andries D - Apr 2024
Overall rating
Gerieflike akkommodasie op pragtige woudagtige landgoed.
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Comfortable accommodation on beautiful wooded estate.
Comfortable, spacious accommodation but no WiFi, DSTV or secure parking.
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Pieter V - Jul 2024
Overall rating
Area en ligging is goed, maar die gastehuis self word nie onderhou nie.
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Area and location are good, but the guest house itself is not maintained.
The area is very beautiful, but the guest house is not maintained. The towels are not changed daily. TV didn't work. No soap or shampoo in the bathroom. The gate motor is not working.
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The Village Guest House 's response
Pieter, after upgrading you to a more spacious, self-catering cottage, I was surprised by your review. You spent three days with us and not once did you mention anything you were not satisfied with. I feel you could have reported these issues on the first morning to the housekeeper when coming in for breakfast. The gate was an issue that has since been fixed - a new gate was installed yesterday. We now have a new toiletry amenity supplier who promptly delivered our order of shampoo, body wash etc. this morning. If I may suggest for the future, when you check into an accommodation establishment, please notify either management, the owner or housekeeper of anything you are not comfortable with. Giving a bad review on social media after the fact is really unfair. We are all just trying to recover from a very difficult past few years following lockdown. I trust you will not take offence to my reply and work with us to assist in improving our service. Regards, Joan - Owner.
Hanlie M - Jul 2023
Overall rating
For a winter wedding overnight accommodation, very comfortable, cosy and warm.
The Village Guest House 's response
Thank you for your kind review Hanlie. We hope to see you again when you are in this area. Regards, Joan
Meriesa B - Jun 2023
Overall rating
Al was daar loadshedding het hulle seker gemaak almal het ontbyt gekry.
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Even though there was loadshedding, they made sure everyone got breakfast.
It was nice and warm with underfloor heating.
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The Village Guest House 's response
Thank you for your kind review Meriesa. Regards, Joan.
Stephanie B - Sep 2023
Overall rating
Great garden stay.
The Village Guest House 's response
Thank you for your generous review. So pleased you enjoyed your stay.
Regards Joan
Bronwynne B - Dec 2023
Overall rating
Pleasant overnight stay.
Liesel V - Sep 2023
Overall rating
Rustige atmosfeer.
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Calm atmosphere.
The weekend was a peaceful getaway in beautiful surroundings.
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Wikus V - Aug 2023
Overall rating
Not satisfactory.
Anonymous Guest - Dec 2023
Overall rating
Room was clean and tidy.
The light arrangement and Tv did not work.
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Megan L - Sep 2022
Overall rating
Uitstekende diens. Luukse fasiliteit. Waarde vir geld.
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Excellent service. Luxury facility. Value for money.
Orchid suite is lovely. Clean, neat. Tasteful furniture. Very friendly welcome.
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The Village Guest House 's response
Baie dankie Megan. We hope to have the honor of hosting you again. Joan
Cynthia V - Aug 2022
Overall rating
Really nice.
The Village Guest House 's response
Thank you for your lovely review Cynthia, we loved hosting you and hope to see you again in the future. Regards, Joan
Theresa B - Apr 2022
Overall rating
Was absoluut lekker en gasvry, ens.
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Was absolutely nice and hospitable, etc.
Plekkie is very beautiful and everyone is friendly, will definitely want to stay there again, just stay longer. Garden is very, very beautiful.
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Nikki G - Dec 2022
Overall rating
Was lovely and so peaceful.
The Village Guest House 's response
Thank you for your kind review, Nikki.
James B - Nov 2022
Overall rating
Die resensies en die werklikheid verskil. Die kamers is afgeleef en het onderhoud nodig.
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The reviews and the reality differ. The rooms are tired and in need of maintenance.
1. On arrival we were asked to wait outside reception by a man and the people who came to us were helped first. 2. My fiancé has difficulty walking, I asked if there was a shorter way from the room to the parking area, I was told no. But down the hall is a door that exits directly onto the parking area without the uneven pavement and neck-breaking steps. 3. There is only one towel for two people. The house was dark and felt deserted and devoid of personality. 4. The bathroom mirror is cracked and the shower shelf is gone. The toilet's flush mechanism is having trouble activating. 5. There are structural cracks in the bedroom, damp spots on the wall, cornices are cracked and where the curtain rail has been moved the holes and paint have not even been repaired. The corner of the bedroom is poorly and untidy finished. The trim around the bathroom door is swollen with moisture and looks untidy. 6. The carpets are shabby and creepy. We hadn't been in a place that felt so old and neglected in a long time. 7. The rooms and house are not properly clean, there is dust on the light switches, windowsills, moldings and lights. 8. The gate motor doesn't work, we had to open the gate in the rain and darkness when we came back from the wedding. 9. Two downlighters in the bedroom and the wall light does not work. The bedside lamps have different bulbs in them, a cool white and a warm white. Both bedside lamps had to be tinkered with before they worked due to bad plugs and loose bulbs. 10. The sign posting to the unit is poor and confusing. You understand there are always small problems, the place feels as if it was last up to standard when Barny Banato was still on the reef. For us, what we paid and what we experienced are in line with each other. The place needs a serious and detailed revamp in our opinion to be worth the 4 stars.
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The Village Guest House 's response
Hello James,
I am not going to try and justify all the above complaints you have mentioned as I am quite aware of a number of problems you have mentioned.
Yes, we still need to revamp certain rooms urgently as funds become available. Regrettably, the lockdown had a huge impact on our industry, 15 months of no income caused a backlog of maintenance, and certain projects had to be placed on hold.
I am sure you are aware there were a number of guests all checking in at the same time as they were attending a wedding. Everyone wanted to check in earlier, but most arrived late, which placed us under a lot of pressure. I apologize if you feel you were not attended to before the other guests who arrived after you, I assumed you were together. That was my mistake, as I never saw who arrived 1st. I was busy showing other guests their rooms.
Unfortunately, the room you reserved is the only room inside The Manor House. I do agree it is not the better room. Thank you for bringing all the other shortcomings to my attention. I will make a point of following up on these and rectifying as many as possible and as speedily as possible.
Regards,
Joan
Lourandie K - May 2021
Overall rating
Netjies en skoon met die mees behulpsame mense en vriendelikheid. Sal beslis weer The Village Guest House besoek.
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Neat and clean with the most helpful people and friendliness. Will definitely visit The Village Guest House again.
Fantastic place and value for money.
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The Village Guest House 's response
Baie dankie Lourandie. Ons sien uit na julle volgende besoek! Groete, Joan
Teresa S - Jun 2021
Overall rating
Kort 'n finer touch.
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Short a finer touch.
No boiler. Had to wait an hour for a kettle. Was very cold. Rained Received boiler on standby. There were not enough candles. The candles that were there were probably 3cm long and the oil lamp was empty. I had to use my phone to call the owner to open and close the gate. Call for the kettle. Probably 5 unnecessary calls between me and the owner. Other than that it was very pleasant.
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The Village Guest House 's response
Hello Teresa, thank you for taking the time to review our facilities.
Load shedding has had a very big impact on our business. The gate motor battery doesn't always get chance to recharge therefore it is necessary to call me to arrange to open the gate for our guests.
Thank you for pointing out the shortage of candles, I will bring this to my staffs attention. Regarding being cold, it was once again due to load shedding and the rainy weather.
The kettle had been removed from the cottage as it was leaking, I am sorry, I neglected to replace it prior to you checking in.
Regarding having little interaction with me, the owner, I have many chores to attend to and unfortunately do not always have as much time as I would like to spend with my guests. Please consider making use of our facilities again, preferably in the summer to experience a true Village Guest House experience. We will prepare a complimentary breakfast to make up for our shortcomings. Regards, Joan
Karin Z - Sep 2021
Overall rating
Lekker rustig.
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Nice and quiet.
Beautiful garden. There is no Jacuzzi. There is no attention to detail and the maintenance of the guesthouse needs attention. There was also no WiFi available.
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The Village Guest House 's response
Hello Karin, ek is jammer jy was teleurgestel met die verblyf. I will edit the listing 'jacuzzi' to a spa bath. Attention to detail? I don't follow? Regarding the Wi-Fi, we have routers we provide for our guests but regrettably, they were all booked out for guests. Furthermore, we have Wi-Fi hotspots. Covid has hit our industry very hard financially. We are gradually trying to get back to the level our guests have been accustomed to. Regards, Joan.
Anina W - Feb 2020
Overall rating
Brilliant!
The Village Guest House 's response
Thank you for your kind review, Anina. We hope you will visit us again soon. Regards, Joan.
Jenku D - Dec 2020
Overall rating
Not as nice as expected.
The Village Guest House 's response
Hello Jozua, Thank you for your review.
I apologize for the toilet seat. I checked the air conditioner and it is working? Perhaps you were not sure how to use the remote?
Regards, Joan
Karren K - Oct 2020
Overall rating
Would recommend to friends and family.
Andrew H - Jul 2019
Overall rating
Baie lekker.
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Very nice.
Was very nice and beautiful place.
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The Village Guest House 's response
Baie dankie, Andrew. Ons hoop om jou goud weer te sien.
Groete,
Joan
Julie M - Mar 2019
Overall rating
Value for money and beautiful surroundings.
The Village Guest House 's response
Thank you for your lovely review, Julie. We look forward to hosting you again.
Regards,
Joan
Estee V - May 2019
Overall rating
Baie rustig en lekker.
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Very peaceful and nice.
Breakfast was very nice, especially the hot breakfast.
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The Village Guest House 's response
Baie dankie Estee!
Groete,
Joan
Maggie K - Oct 2019
Overall rating
Baie netjies en rustig.
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Very neat and quiet.
Very neat and peaceful, thank you.
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Esmeralda F - Dec 2018
Overall rating
Awesome.
The Village Guest House 's response
Thank you Esmeralda!
Malinda N - Nov 2018
Overall rating
Absoluut fantastiese plek, pragtig rustig, idillies.
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Absolutely fantastic place, beautifully quiet, idyllic.
Warm welcome, most beautiful, safe, peaceful environment. Lovely garden and layout, breathtaking! Workers absolutely fantastic, friendly, helpful. I can not talk about my stay enough, it will definitely use again, very much! I would recommend the place to anyone. Thank you Joan, The Village and all the workers! You are tops!
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Riaan R - Sep 2018
Overall rating
Vir oornag was dit goed.
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For overnight it was good.
Only saw the owner/manager when we sat down for breakfast the next morning. The cleaning lady helped us as best she could with the in book. The place is neat and the suite was clean. The thatched roof unit unfortunately had a lot of spiders in it. You'll need to take a can of Doom with you. The minibar didn't have anything in it so just take water, soft drinks etc. together for children. At breakfast there were no options given (which one would prefer), just an omelette and toast brought. At least the karaoke next door was not audible inside the unit, it did not disturb the sleep. All the little wofs walking around there are cute but be careful some of them were not very welcoming and had to carry the little one. Basically tidy and so, good for an overnight stay but not 10/10.
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Liesl V - Oct 2017
Overall rating
Heerlik, skoon, netjies.
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Lovely, clean, tidy.
The gardens are beautiful and there is a lot of bird life. It's so peaceful there. The unit we stayed in was very clean and tidy and the staff are friendly, helpful and hospitable. Will be able to recommend it for sure. The breakfast was also delicious.
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The Village Guest House 's response
Dankie Liesl, ons hoop om julle weer te sien.
Corne V - Dec 2017
Overall rating
Dit was fantasties.
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It was fantastic.
To Paul and the people at the guest house: thank you very much for the fantastic service we received. I will recommend you to many. The garden is neat, pool clean and the rooms are great, thank you. Paul is always very helpful and a great chat. You will definitely see me again. Good luck to you all in 2018.
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The Village Guest House 's response
Baie dankie vir jou mooi komentaar Corne, ek sal vir Paul jou boodskap oordra. Hoop om julle in die nabye toekoms te ontmoet. Groete, Joan. Eienaar.
Clarize V - May 2017
Overall rating
Pragtig, vriendelike diens.
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Beautiful, friendly service.
The place is beautiful, neat and clean. I felt at home immediately. The immediately brough a heater to the room and made sure I had everything I needed. Lit the fireplace in the breakfast room the next morning, relaxing music. Stunning garden, birds in the morning. Well book again any day!
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The Village Guest House 's response
Thank you for your lovely review, Clarize. Hope to see you again in the near future.
Fond regards,
Joan
Marinda L - Sep 2017
Overall rating
Rustig, gerieflik en skoon.
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Quiet, comfortable and clean.
Very nice stay, only missed sports channel to watch rugby! Very nice and well furnished.
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The Village Guest House 's response
Baie dankie Marinda, ons sien uit na julle volgende besoek :-)
Ronald Dixon N - Sep 2017
Overall rating
Baie mooi en rustige verblyf in 'n pragtige omgewing.
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Very nice and quiet accommodation in a beautiful setting.
Stayed two nights and the accommodation and surroundings were special. The nature of my visit were of such that I spent little time there, which is half a pity. Will definitely make it my destination if I'm in the area.
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The Village Guest House 's response
Thank you for your kind words, Dixon, hope you enjoyed the reunion.
Regards,
Joan
- Capacity: 35 people
- All ages welcome
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Check-in: 14:00 to 19:00
Check-out: 10:00 - Address: 1083 Regatta Road, Henley on Klip, 1962, Gauteng