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The Vineyard Group

Guest House

Review Summary

4.3 out of 5from 20 reviews for The Vineyard Group
Cleanliness
4.4/5
Service
4.3/5
Location
4.1/5
Safety
4.4/5
Value for money
4.3/5
Gerrie S - Apr 2024
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Gerrie S
With partner

Terdee geniet en sal weer so maak.

Gawe ontvangs. Blomme in die kamer. Pragtige tuin. Heerlike braai- en swemarea.

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Thoroughly enjoyed and will do so again.

Gift reception. Flowers in the room. Beautiful garden. Lovely braai and swimming area.

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Sampie E - Apr 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Sampie E

2de besoek en sal beslis weer daar bly!

Vriendelike, uitstekende diens. Geen klagtes, veilige parkering en dis nou vir jou "LekkeSlaap"! Baie dankie Vineyard Group!

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2nd visit and will definitely stay there again!

Friendly, excellent service. No complaints, safe parking and it's now for you "LekkeSlaap"! Thank you so much Vineyard Group!

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The Vineyard Group 's response

Hallo Sampie,

Baie bly julle geniet altyd die verblyf. Julle is enige tyd welkom by ons.

The Vineyard Group
Sampie E - Feb 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
4/5
Value for money
5/5
Sampie E
Individual traveller

Excellent - we enjoyed the stay and felt safe.

We will be back - definitely value for the money we paid.

Kate N - Apr 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
3/5
Safety
5/5
Value for money
4/5
Kate N

Was goed. Baie spasie. Eienaar baie behulpsaam.

Geen TV wat werk die hele week nie. Eerste keer TV gekyk 7 dae later. Hulle WiFi het nie gewerk nie, dis 'n week later herstel. Ons was elke dag uit, so dit het nie gepla nie, maar in die aand het dit. Geen skoonmaakdienste die hele week nie. Ek moes dit doen. Ons het ons eie WiFi en laptop saamgeneem en daarop TV gekyk. So nie 'n groot saak nie.

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Was good. Lots of space. Owner very helpful.

No TV that works all week. Watched TV for the first time 7 days later. Their WiFi didn't work, it was fixed a week later. We were out every day, so it didn't bother, but in the evening it did. No cleaning services all week. I had to do it. We took our own WiFi and laptop with us and watched TV on it. So not a big deal.

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The Vineyard Group 's response

Glad to hear you enjoyed the large unit to which you were upgraded at no extra cost, as we realized the 2-bed single unit originally booked, although much cheaper, would not have been suitable. Apologies again for the Wi-Fi issue due to the recent upgrade to fibre. The repair was complicated hence delayed - also exacerbated by the inaccessibility to the unit during the day, No cleaning service is offered on the site for security reasons. However, we arrange same on request, as was the case with your laundry for which there is a charge, however, waived in this instance. We hope you enjoy your further travel experiences.

The Vineyard Group
Jeanelle B - Oct 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Jeanelle B
With friends

Dit was fantasties, maar daar is plek vir verbetering.

Die plek was baie netjies, maar daar was van die blinds wat stukkend was en ons het gesukkel om oop en toe te maak. Die toilet se deurhandvatsel het ook vasgehaak en toaster was buite werking. Maar verder was als 100% en ons het dit geniet.

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It was fantastic, but there is room for improvement.

The place was very tidy, but some of the blinds were broken and we had trouble opening and closing them. The toilet door handle was also stuck and toaster was out of order. But otherwise everything was 100% and we enjoyed it.

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Magda M - Mar 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Magda M
On business

Sentraal en veilig.

Sal enige tyd weer daar oorbly. Veilig met vriendelike mense.

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Central and safe.

Would stay there again anytime. Safe with friendly people.

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The Vineyard Group 's response

Baie dankie vir julle ondersteuning. Dit was 'n plesier om julle by ons tuiste te he, en hoop ons kan julle weer huisves.

The Vineyard Group
Matthews S - Dec 2022
Overall rating
Cleanliness
3/5
Service
3/5
Location
3/5
Safety
3/5
Value for money
3/5
Matthews S
With friends

Dit was wonderlik om daar te bly.

Als was goed gereël, die plek was netjies skoon en ek sal enige tyd weer daar kom bly.

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It was great to stay there.

Als was well organized, the place was neat and clean and I would stay there again anytime.

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Helena M - Oct 2021
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Helena M
With friends

'n Tuiste vir almal.

Ons het baie lekker gebly. Elke eenheid is so mooi ingerig en die diens is vriendelik en verwelkomend. The Vineyard Group is die ideale verblyf vir enige een.

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A home for everyone.

We had a very nice stay. Each unit is so beautifully decorated and the service is friendly and welcoming. The Vineyard Group is the ideal accommodation for any one.

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The Vineyard Group 's response

Baie Dankie vir jou mooi woorde van ondersteuning Helena, dit was n plesier om jou groep te huisves - ons hoop om julle weer te sien

The Vineyard Group
Chenelle V - Jun 2021
Overall rating
Cleanliness
5/5
Service
5/5
Location
4/5
Safety
5/5
Value for money
5/5
Chenelle V
Family with teenagers

Vriendelik ontvang en eienaars baie behulpsaam.

Kragonderbreking ondervind na 22:00 en was sonder versuim gehelp om krag te herstel na eenheid.

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Friendly reception and owners very helpful.

Experienced power outage after 10pm and was promptly assisted to restore power to unit.

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The Vineyard Group 's response

It was an absolute pleasure to host Chenelle Victor's group, I have no hesitation whatsoever in recommending them as guests to future hosts.

The Vineyard Group
Adriaan M - Oct 2021
Overall rating
Cleanliness
5/5
Service
5/5
Location
4/5
Safety
4/5
Value for money
5/5
Adriaan M
Individual traveller

Neat, clean and friendly!

Thank you! The accommodation was lovely, I slept like a log! That is basically all I did as I was on the road again very early the day after my stay. The location was perfectly suited to my needs and I could relax and rest well in the neat, clean rooms. Next time I will hopefully be in less of a rush so I can enjoy the calm surroundings more.

Leon K - Oct 2021
Overall rating
Cleanliness
4/5
Service
5/5
Location
4/5
Safety
5/5
Value for money
4/5
Leon K
With friends

Dit was 'n wonderlike naweek gewees by The Vineyard, het dit geniet en sal definitief weer gbruikmaak van hulle.

Dit was 'n uitstekende naweek gewees saam met my vriende, ek het opgelet dat The Vineyard ook 'n swembad het, so in die toekoms sal ons weer gebruikmaak van julle en dan sal die swembad seker reg wees. Dit was nice. Dankie.

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It was a great weekend at The Vineyard, enjoyed it and will definitely use them again.

It was an excellent weekend with my friends, I noticed that The Vineyard also has a swimming pool, so in the future we will make use of you again and then the swimming pool will surely be fine. It was nice. Thank you.

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Eslin S - Jun 2021
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
2/5
Value for money
5/5
Eslin S
Individual traveller

Was lekker om daar oor te slaap.

Die plek was orraait, is net die deur na die huis moet toegebou word en dit kan jou privaatheid belemmer.

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It was nice to sleep over it.

The place was great, only the door to the house needs to be closed and it can hinder your privacy.

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The Vineyard Group 's response

Thank you for your booking and review. We value your comments.
Although this unit is a house share, it is sectioned off by a locked sliding door to ensure privacy at all times. I would like to add that the premises is secured by external camera surveillance, monitored 24/7 across the entire property.
We wish you well and hope to accommodate you again in the future.

The Vineyard Group
Piet V - Oct 2021
Overall rating
Cleanliness
3/5
Service
4/5
Location
4/5
Safety
5/5
Value for money
5/5
Piet V
With partner

Rustige, veilige omgewing. Verblyf ietwat spartaans.

Sien sterre.

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Quiet, safe environment. Accommodation somewhat spartan.

See stars.

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The Vineyard Group 's response

Thank you for the review on your stay at Vineyard East and your generous star rating of 4.2. We value your input and assure you we take all reviews whether positive or negative, very seriously.

The Vineyard Group
Gerhard W - Jun 2021
Overall rating
Cleanliness
2/5
Service
1/5
Location
2/5
Safety
2/5
Value for money
1/5
Gerhard W
Individual traveller

Baie teleurgesteld.

Terwyl jy 'n koue stort vat en hoop warm water gaan nou kom skop die krag af (geen loadshedding, bure almal het krag), geen televisie nie want die WiFi onderbreek en verloor sein, omdat die booster se krag by DB-bord afskop, geen gordyne in badkamer of kombuis nie, was ook tekort op melk en koffie, opsigter het wel uit goedheid sy koffie masjien geleen sodat ek koffie kon maak.

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Very disappointed.

While you take a cold shower and hope hot water will come now the power kicks in (no loadshedding, neighbors all have power), no television because the WiFi interrupts and loses signal, because the booster's power kicks in at DB board, no curtains in the bathroom or kitchen, there was also a shortage of milk and coffee, the caretaker kindly lent me his coffee machine so I could make coffee.

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The Vineyard Group 's response

Thank you for your comments, we value your input.
We deeply regret your stay was not up to standard. The electrical problem was a new issue which has been identified and remedied-thank you for bringing it to our attention. Re windows, noted. Now treated with reflective film even though they face a blank wall where there's no foot traffic whatsoever and entire area is monitored by security cameras 24/7. Tea, coffee and milk is always provided, however by your own admission you "drink lot of coffee" and to that end our property manager gave you his own coffee machine to meet your needs, a gesture which is testimony that we're always willing to go the extra mile for our guests when they communicate their needs or grievances to us.
We wish you all the best for the future.

The Vineyard Group
Michelle U - Feb 2020
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Michelle U
With friends

We had a great time, everything was very clean, owner is very hospitable, the venue is lovely, will definitely go there again!

We had a lovely chat on the 'stoep' the morning over coffee. I will definitely go there again for a breakaway weekend or even host an event there.

Chené S - Dec 2019
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Chené S
Family with young children

Vriendelik en help waar hulle kan om jou gemaklik te laat bly.

Baie vriendelik en behulpsaam. Sal definitief weer daar gaan bly.

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Friendly and help where they can to make your stay comfortable.

Very friendly and helpful. Will definitely stay there again.

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Stephan S - Jul 2019
Overall rating
Cleanliness
5/5
Service
5/5
Location
3/5
Safety
5/5
Value for money
5/5
Stephan S
With partner

Lovely place, nice people and cute dogs.

See stars.

Lindsey D - Dec 2019
Overall rating
Cleanliness
5/5
Service
4/5
Location
4/5
Safety
5/5
Value for money
4/5
Lindsey D
With partner

Dit was wonderlik.

The Vineyard Group is 'n fantastiese verblyf vir 'n rustige weg breek. Dit is baie mooi toegerus en dit is baie veilig. Ek is veral gek oor die dekor.

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It was wonderful.

The Vineyard Group is a fantastic stay for a quiet break. It is very nicely equipped and it is very safe. I especially love the decor.

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The Vineyard Group 's response

Dit was 'n groot plesier om julle by die Vineyard Group te verwelkom. Ons sien uit daarna om julle weer in die nabye toekoms te verwelkom.
Enrica - Eienaar Vineyard Group.

The Vineyard Group
Anonymous Guest - Oct 2019
Overall rating
Cleanliness
4/5
Service
2/5
Location
5/5
Safety
5/5
Value for money
3/5
Anonymous Guest
Individual traveller

Mmmmmmmm....?

Doing pool repairs. No lights worked, only one bedside lamp. Fortunately there was a flash for load shedding. Communication only through whattsup messages, no human in sight. I am old fashioned and prefer eye contact ????.

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Daisy G - Oct 2019
Overall rating
Cleanliness
1/5
Service
1/5
Location
1/5
Safety
2/5
Value for money
2/5
Daisy G
With partner

During our stay we did not have power for 5 hours.

The place was not so clean and aired enough. It was smelling like mold.

The Vineyard Group 's response

Good day Daisy,
I am very surprised at the review you've given, when we spoke on the phone after you left I asked if everything was okay to which you replied "yes".
With reference to your review my comments as follows, the power outage was a general problem in the area relating to a fault at ESKOM. This was unfortunate and entirely beyond our control.
With reference to your rating on customer service and cleanliness, I will contact you telephonically for clarification on these matters as it is the first time we've had such a rating which I view in a very serious light.
With reference to the location, that is clearly stated on the website. Regarding security, the property is securely walled with electronic gates and security lights at strategic points, parking is on the property and safe.
In conclusion, I can only apologize and reiterate that we want all our guests to have an enjoyable stay.

The Vineyard Group
From
From R750
per night (sleeps 2)
From
R750
per night (sleeps 2)
Make a Booking
  • Capacity: 6 people
  • All ages welcome
  • Check-in: 14:00 to 19:00
    Check-out: 10:00
  • Address: 31 Kestrel Street, Kraaifontein, Cape Town, 7570, Western Cape
https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAA7WhbXRhQXeGmxhGb20fpdYt3AWXIANo0ilkAbZoqnPqnr12emu?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 From R750 per night (sleeps 2) 20 5 1 5 31 Kestrel Street Kraaifontein 7570 Western Cape 021 201 8900 14:00-19:00 10:00 -33.825699526021 18.741666317791
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