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Tranquility

Self Catering

Review Summary

4.4 out of 5from 32 reviews for Tranquility
Cleanliness
4.3/5
Service
4.3/5
Location
4.9/5
Safety
4.5/5
Value for money
4.2/5
Clint P - Aug 2024
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Clint P
With friends

It was amazing and beautiful.

The stay was amazing, the owner was very helpful and friendly, the house was nice with amazing views. Would definitely go back again.

Tranquility 's response

Hi Clint.
Thank you so much! And thanks for being a wonderful guest.
Regards.
Cliff.

Tranquility
Georgina B - Feb 2024
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Georgina B
Large group

Tranquility, peaceful, at home and much more.

It was amazing and very easy-going access place. Everything was beautifully laid out. We felt right at home and did not want to leave.

Erika B - Jan 2024
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Erika B
Large group

Great experience.

Ligging perfek. Lekker gekuier dankie.

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Great experience.

Location perfect. Have a nice time thank you.

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Zain J - Jul 2024
Overall rating
Cleanliness
3/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
4/5
Zain J
Large group

Comfortable and cosy.

The host was very accommodating and was always available. The accommodation was spacious and fully equipped with everything one would need on a weekend away.

Monika V - Mar 2024
Overall rating
Cleanliness
4/5
Service
3/5
Location
5/5
Safety
5/5
Value for money
3/5
Monika V
Large group

Ligging en uitsig is perfek.

Ons was 'n groep van 10 en die laaste nag het nog twee mense by ons aangesluit. Omdat ek nie van die begin af gesê het ons is 12 nie, moes ek nog R700 ekstra betaal. So boek van die begin af vir 12. Ons het baie lekker gekuier. Die volgende het my gepla: 1) Die reaksie van die eienaar, is geen reaksie, maar Maria wat omsien na die huis, het ons vriendelik ontvang. 2) Daar is geen uitgang na buite, anders as via die (nou) kar parkeerplek langs die huis, waar 3 karre agtermekaar kan staan - sou daar 'n brand uit gebreek het. 3) Daar is slegs een bos sleutels, as hy dit verloor, sit jy op straat (Maria het nie 'n ekstra paar sleutels nie en die eienaar is weet ek nie waar nie). 4) Die beddegoed en beddens is swak gehalte. Dit is nie jou standaard bed met 'n base nie, die pas-laken pas nie en hoeveel keer 'n nag moet hy dit regmaak, omdat jy op die matras lê, ens. As jy verby hierdie kan kyk, dan is hierdie die plek vir jou. Sal ek weer daar gaan bly, ek dink nie so nie. Ek het sleg geslaap, maar lekker gekuier. Die huis is pragtig, groot en gerieflik. Wat sou ek graag anders wou gehad het? Dat daar ten minste een kamer met twee enkelbeddens was en nie net al 6 kamers met dubbelbeddens nie en dat die badkamer 'n deur moes gehad het. Al die badkamers is half deel van die kamer en baie sleg vir almal wat nie 'n paartjie is nie.

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Location and view are perfect.

We were a group of 10 and on the last night, two more people joined us. Because I didn't say from the start that we were 12, I had to pay R700 extra. So book from the start for 12. We had a great time. The following bothered me: 1) The response of the owner is no response, but Maria, who takes care of the house, received us kindly. 2) There is no exit to the outside, other than via the (now) car parking space next to the house, where 3 cars can stand in a row - should a fire break out. 3) There is only one set of keys, if he loses it, you are on the street (Maria does not have an extra pair of keys and the owner is I don't know where). 4) The bedding and beds are of poor quality. It's not your standard bed with a base, the fitted sheet doesn't fit and how many times a night does he have to fix it, because you're lying on the mattress, etc. If you can look past this, then this is the place for you. Would I stay there again, I don't think so. I slept badly, but had a good time. The house is beautiful, big and comfortable. What would I have liked differently? That there was at least one room with two single beds and not just all 6 rooms with double beds and that the bathroom should have had a door. All the bathrooms are half part of the room and very bad for anyone who is not a couple.

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Carlene B - Jun 2024
Overall rating
Cleanliness
2/5
Service
2/5
Location
5/5
Safety
3/5
Value for money
2/5
Carlene B
Family with young children

Okay at the accommodation. But our outing to other places was very nice.

Stay was okay! Not wow. Entire accommodation needs an upgrade. Bedding not up to standard. It was dirty as well. We washed the blankets. The pool was broken and was only made available to us when we arrived. We could only use the Jacuzzi from Saturday as it would not warm up since Friday. We switched it on again at 12:00 on Saturday and could only use it for 3 hours as it was only warming up past 8, and then the electricity went out after 23:00 and we could not get hold of anyone to assist, so we had to go to bed early. No iron at the accommodation?

Tranquility 's response

Good morning.

Here are my replies:

Please note, the home is not advertised in the luxury market and is always reasonably priced, especially in winter. The home is located on the water; therefore, it gets painted after winter each year. The furniture is clearly beach/cottage style, with linen, etc., clearly visible in the pictures.

Bedding not up to standard? This was not brought to my attention. I would have happily assisted if the guest had discussed this. However, when I called, my calls were declined. I would love to know what I should change.

Pool: We discovered a slow leak and I have to repair it in winter. All my guests are informed. We are systematically digging up suspected areas and refurbishing them, then moving on in order not to disrupt too much. The pool is set in tiles, and this is a drawn-out tedious job.

I informed the guest regarding the jacuzzi outside in winter. It uses much electricity and takes a long time to warm up. They were issued with more than the regular R350 token for their stay. I was informed on Sunday morning that they had run out. I immediately forwarded an additional R300. This would normally be for the guest's own account.

The iron: It was brought to my attention, and I acted immediately. There is an iron, but it was not working. I forwarded three messages offering to replace it. All went unread until around midnight Saturday.

Home dirty and washed 2 blankets: This was not brought to my attention. Again, no specifics regarding dirt or blankets, and I have nothing to go on. My cleaner does a great job, and I have never had this complaint. The home has duvets and warm fluffy throws for winter. I'm not sure what was washed, and my calls are declined. My cleaner also was not aware. Surely, they could have called for me to happily rectify?

Home in serious need of maintenance: Again, not specified. The home requires yearly painting after winter. It's a beachy, cottage-style place, and furnished accordingly. I appreciate being informed of specific issues to take action on.

In closing, my service can only be measured fairly if problems are reported promptly, allowing for a fast reaction. I will continue to strive to provide good service and be informative.

Thank you.

Cliff.
Owner.

Tranquility
Renee M - Feb 2024
Overall rating
Cleanliness
4/5
Service
1/5
Location
5/5
Safety
2/5
Value for money
1/5
Renee M
Family with teenagers

Above says it all.

Good morning. Tranquility weekend ……. A family weekend away, what could be better. Great excitement and even greater expectations as we all left Cape Town. Rather expensive but we were sure that for the price everything would be 100%. We arrived and the position is lovely, on the water just what we wanted, but that is where the loveliness ends. We paid for 6 rooms for 12 people and were told that we would be allocated R500 electricity for the three nights that we were there, which ran out on the last day. Just as well we didn’t use the jacuzzi or the air-conditioning that was advertised as it might have been a worse situation. And now for the house review: There is a TV and decoder, but we were charged an extra R50/day, which promptly went off early on the last day, so we only really had the TV for 2 ½ days. There is no dishwasher, which is a standard in holiday homes, so we paid extra for a cleaning lady to come in each morning. The bedrooms all had very old and in some cases broken duvet covers, curtains that were hanging half off the rails, and bedside lamps with no plug in the wall. The one bathroom had a broken toilet seat. There were no braai tongs, so we bought one for R200 and left it behind. I requested a refund but never received a reply. The geyser leaked so we had to place a bucket for the drips to avoid anyone slipping on the wet tiles. The shower drains in both of the front room’s bathrooms were blocked and overflowed when the shower was used. The shower heads in all 4 downstairs bathrooms need a clean as the water just squirts out in places. The swimming pool has a major leak so needs to be filled up from time to time. The freezer doesn’t freeze, more like a fridge than a freezer. And now to top it all, after I was told that I needed to pay a R20.00 breakage deposit that would be returned a week after our stay, well it’s been 10 days and still nothing, even after asking the managing agents, nothing has transpired. R20.00 for a 3-night stay was a complete rip-off and I think if the owners of Tranquility would like to carry on renting out this home, they really have to up their game!

Nicole H - Feb 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Nicole H
With friends

Tranquility on the lake.

Celebrated a birthday weekend away with Friends, and loved the fact that each room has its own en-suite bathroom. The place takes after its name as it was indeed a weekend of Tranquility. Relaxing in the Jacuzzi with its magical views of the lake and splash pool to cool off in.

Tranquility 's response

We are so happy that you enjoyed your birthday weekend.
I hope to see you guys again soon.

Tranquility
Mylene S - Apr 2023
Overall rating
Cleanliness
4/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
4/5
Mylene S
Large group

Fantastiese, perfekte vakansie.

Die ligging van die plek is die beste. Rustigheid self. Baie om te doen en sien as jy 'n natuurmens is. 'n Moet vir watersportpersone. Wonderlike ervaring. Beslis 'n moet.

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Fantastic, perfect holiday.

The location of the place is the best. Tranquility itself. Lots to do and see if you are a nature person. A must for water sports persons. Wonderful experience. Definitely a must.

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Janneke L - Jun 2023
Overall rating
Cleanliness
2/5
Service
3/5
Location
5/5
Safety
1/5
Value for money
2/5
Janneke L
With friends

Goeie ligging, maar plek is verwaarloos.

Al die deure van elke vertrek wat toegemaak moet word sukkel a.g.v. hout wat geswel is, so van die deure kon ons skaars toemaak. Vrieskas raas verskriklik. Yskas vries alles, selfs op die warmste setting. Geen cover vir jacuzzi om hitte binne te hou nie, so dit mors krag, en jy word net voorsien van 'n sekere hoeveelheid krag en met die koue winter en geen cover, mors dit geld en krag. Dak lek in voorportaal en is al vrot soos dit lek. Braai grids was vuil en braai was vol vet en vuil toe ons daar aankom. Geen braai tongs beskikbaar nie. Jacuzzi-dek se hout is vrot, so jy kan nie daar sit of loop nie. Jacuzzi is oud en verf waarmee dit oorgedoen is dop op. Teëls buite in voorportaal is gekraak en stukkend. Gas hob sukkel om te werk, branders se vlamme werk nie almal nie en kort 'n diens of skoonmaak. Nie genoeg glasglase vir 8 mense nie. Banke is al uitgesit en kort 'n oordoen. Geen wifi. DStv moet jy apart voor betaal om aan te sit. Geen loadshedding-ligte of kerse nie. Messe/eetgerei kort 'n upgrade, geen broodmes beskikbaar nie.

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Good location but place is neglected.

All the doors of every room that have to be closed struggle because wood that was swollen, so we could barely close some of the doors. Freezer makes terrible noise. Refrigerator freezes everything, even on the hottest setting. No cover for jacuzzi to keep heat in, so it wastes power, and you are only supplied with a certain amount of power and with the cold winter and no cover, it wastes money and power. Roof leaks in lobby and is already rotten as it leaks. Grill grids were dirty and grill was full of grease and dirt when we got there. No braai tongues available. Jacuzzi deck's wood is rotten, so you can't sit or walk on it. Jacuzzi is old and the paint it was redone with is looking up. Tiles outside in lobby are cracked and broken. Gas hob is struggling to work, burners flames are not all working and need a service or cleaning. Not enough glasses for 8 people. Banks have already been evicted and need a makeover. No wifi. You have to pay for DStv separately to start. No load shedding lights or candles. Knives/cutlery needs an upgrade, no bread knife available.

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Clint R - Nov 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Clint R
Large group

Awesome setting. Value for money.

This was a weekend away reward for our supervisors. It was ideal in the size and in the entertainment areas. Lots of time spent in the water and in the Jacuzzi. We have been to 4 places together and rate this one the best.

Tranquility 's response

Thank you so much for your rating. It is much appreciated. Please come again.

Tranquility
Donovan B - May 2022
Overall rating
Cleanliness
4/5
Service
3/5
Location
5/5
Safety
4/5
Value for money
3/5
Donovan B
Large group

Mooi plek, aandag kan gegee word aan die geriewe.

Die plek is ideaal vir 'n groot groep mense en die uitsig op Port Owen Marina is pragtig. Die ketel en DStv het ongelukkig nie gewerk nie, te min glase vir groot groepe, van die gloeilampe was buite werking, en die matrasse in die grondvloer kamers is verskriklik hard en moeilik om op te slaap. Vir besoekers wat die meeste van hul tyd in die woning deurbring is hierdie belangrike aspekte wat beslis aandag geniet.

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Nice place, attention can be given to the facilities.

The place is ideal for a large group of people and the view of Port Owen Marina is beautiful. The boiler and DStv unfortunately did not work, too few glasses for large groups, some of the light bulbs were out of order, and the mattresses in the ground floor rooms are terribly hard and difficult to sleep on. For visitors who spend most of their time in the residence, these are important aspects that definitely receive attention.

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Tranquility 's response

Hallo.
Dankie vir u insae.
Jammer u het nie laat weet oor die ketel. Daar is ekstras in die stoorkamer. So ook met glase. Alles is sederdien reggestel. Die DStv was ongelukkig buite my beheer aangesien diensleweraar belowe het om dit reg te stel. Ek het intussen iemand anders aangestel om die probleem reg te stel, aangesien die ander verskaffer my so in die verleentheid gebring het.
Matrasse is 'n moeilike een. Party verkies hard en ander sag. Jammer u moes sukkel met te hard. Waardeer u insae en hoop om u weer te sien.

Tranquility
Andre V - Jan 2022
Overall rating
Cleanliness
4/5
Service
3/5
Location
4/5
Safety
4/5
Value for money
4/5
Andre V
With friends

Relaxing.

The report I had from the directors that there were small things that could have been improved. The TV set didn't work - also there was no washing liquid and hand soap either. Other than that they had a good stay.

Nerina G - May 2021
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Nerina G
Large group

Peace and quiet mixed with a lot of fun.

Tranquility serves and does justice to its name- peaceful and quiet surroundings. Modestly furnished with warm decor. Open and welcome atmosphere. Awesome and breathtaking view on your doorstep. Just a shame that the Jacuzzi and the microwave did not heat up. The DStv did not want to play and it rained in.

Desiree D - Oct 2021
Overall rating
Cleanliness
4/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
4/5
Desiree D
Large group

The name says it all. Had a great time with good location.

The plumbing needs to be fixed as well as the jacuzzi, water kept on seeping out. We were a group of 12 ladies and had a fabulous time after the last year and a half with the pandemic. Will recommend this establishment to anyone who wants to unwind and enjoy the tranquility.

Ronel K - Mar 2021
Overall rating
Cleanliness
4/5
Service
5/5
Location
4/5
Safety
5/5
Value for money
4/5
Ronel K
With friends

Was fantasties.

Net van die stoele was gebreek. My ma het inmekaar geval met stoel. Stort was stukkend in hoofslaapkamer. Scullery kraan was stukkend moes toe plumber uitkry. Panne lyk sleg gebruik al. So ook ander kombuis toerusting. Maar verder was dit 'n heerlike kuier huis.

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Was fantastic.

Only some of the chairs were broken. My mother collapsed with chair. Shower was broken in master bedroom. Scullery faucet was broken so plumber had to come out. Pans look badly used though. As well as other kitchen equipment. But other than that it was a lovely home to visit.

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Cheryl M - Jan 2021
Overall rating
Cleanliness
2/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
2/5
Cheryl M
With friends

Lekker gekuier.

Mooi huis en perfekte ligging op die rivier, ideaal vir n groot groep mense die huis het net instandhouding nodig, bietjie verwaarloos vir die tipe geld wat mens 'n dag betaal.

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Have a nice time.

Nice house and perfect location on the river, ideal for a large group of people the house just needs maintenance, a bit neglected for the type of money you pay a day.

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Riaan V - Jan 2020
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Riaan V
Large group

Fantastiese plek vir groter groep familie en vriende.

Die plek was pragtig skoon. Perfekte ligging op die water met sy eie jetty waar ons boot kon vasmeer. Genoeg kamers en lekker leefareas met groot binne braaiplek. Kan regtig aanbeveel word.

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Great place for larger group of family and friends.

The place was beautifully clean. Perfect location on the water with its own jetty where we could moor our boat. Enough rooms and nice living areas with large indoor braai area. Can really be recommended.

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Inga Casey D - Jun 2019
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Inga Casey D
Large group

Dit was asemrowend.

Die plek was ongelooflik.

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It was breathtaking.

The place was amazing.

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Gino S - Jun 2019
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Gino S
Family with young children

Awesome.

I would like to thank Melanie and Zelda for a beautiful holiday, your home is really amazing and you guys made it really special for us.

Monique B - May 2019
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Monique B
Large group

Fantasties.

Plek lyk presies soos op foto's, ons as familie het dit baie geniet. Net die regte plek as jy wil ontspan. Die dame wat ons verwelkom het, Melanie, baie vriendelike mens.

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Fantastic.

Place looks exactly like on photos, we as a family enjoyed it a lot. Just the right place if you want to relax. The lady who welcomed us, Melanie, very kind person.

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Marie V - Apr 2019
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Marie V
Large group

Lieflike kuier huis, meer as genoeg plek.

Ons was 'n groep van 11 waarvan 2 kinders was, 6 en 10 jaar onderskeidelik. Daar was nie 'n vervelige oomblik nie. Die huis is baie goed toegerus en as gevolg van die lekker groot leefarea en kombuis kon ons lekker saamkuier. Die huis was in alle opsigte baie netjies en skoon en Melanie het verduidelik hoe alles werk en ons verseker dat ons haar enige tyd kon skakel indien ons iets nodig gehad het. Nogmaals dankie vir die lekker tyd wat ons daar kon deurbring. Tranquility sal ons definitief weer sien.

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Lovely entertainment house, more than enough space.

We were a group of 11 of which 2 were children, 6 and 10 years respectively. There wasn't a dull moment. The house is very well equipped and due to the large living area and kitchen, we could enjoy our stay together. The house was very neat and clean in all respects and Melanie explained how everything worked and we ensured that we could call her at any time if we needed anything. Thanks again for the nice time we could spend there. Tranquility will definitely see us again.

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Chandrè D - Nov 2019
Overall rating
Cleanliness
5/5
Service
5/5
Location
4/5
Safety
5/5
Value for money
5/5
Chandrè D
With friends

Great stay and service!

Wonderful place, the pictures don’t do the place justice.

Nicole D - Apr 2019
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
4/5
Value for money
5/5
Nicole D
Large group

Great place to stay for research group!

Tranquillity was a great place to stay for our research group, with the easy access to the river and the large rooms. It may be awesome if 2x single bed options were available in the rooms instead of doubles. It suited our needs perfectly. I would suggest it to any group wanting stay in the area.

Keenan V - Jan 2019
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
4/5
Value for money
5/5
Keenan V
With friends

Tranquil.

One of the best places I have visited in a long time. Only disappointment was that the kayak did not come with life jackets. Despite this, rowing on the river early morning is probably the best wake up one can have. We absolutely enjoyed our stay.

Tranquility 's response

It was great hosting Keenan and his friends. Kayak does come with life jackets. Unfortunately, I neglected to deliver them as I forgot that they had been washed and in my possession.
Thank you, Keenan, for a great review.

Tranquility
Theo K - Nov 2018
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Theo K
Large group

Briljant.

Baie geniet en 'n plekkie wat die kinders ook besig hou met swembad, tafeltennis, pool, veerpyltjies and natuurlik visvang. Baie spasie. Plek is baie skoon en het als wat nodig is om 'n goeie ruskansie to geniet. Clifford was baie behulpsaam en Melani wat kom oop en toe maak is baie stiptelik en vriendelik.

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Brilliant.

Enjoyed it a lot and a place where the kids are busy at the swimming pool, table tennis, pool, darts and fishing. A lot of space. Place is clean and has everything that you need for a good getaway. Clifford was very helpful and Melani who opens up and closes is on time and friendly.

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Tranquility 's response

Beste Theo,

Baie dankie vir goeie resensie en dat julle sulke goeie gaste was. Hoop julle kom beslis weer.

Goed gaan,
Clifford

Tranquility
Lyndall O - Mar 2018
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Lyndall O
Large group

Ongelooflike lekker kuier huis, meer as genoeg plek om lekker te kuier!

Ons het vreeslik lekker gebly, alles was so mooi groot en netjies. Die ligging was absoluut asemrowend en ons het daai Jacuzzi vreeslik geniet in die droogte wat die Kaap beleef. Sal dit definitief aanbeveel vir klomp mense.

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Amazing cozy home, more than enough space to cozy up!

We had a really nice stay, everything was so big and tidy. The location was absolutely breathtaking and we really enjoyed that Jacuzzi in the drought that the Cape is experiencing. Will definitely recommend it to lots of people.

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Tranquility 's response

Hi
Baie baie dankie vir die wonderlike resensie.
Ek hoop alle mense lees dit. Ek waardeer. Ons streef daarna om elke keer 'n bietjie beter te wees. En ja, die posisie is perfek. Hoop om jou gou weer te sien.

Tranquility
Michelle D - Jan 2018
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Michelle D
With friends

Wat 'n awesome lekker naweek!

Ons het 'n fantastiese tyd gehad en die huis was alles wat dit beloof het en meer!

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What an awesome weekend!

We had a fantastic time and the house was everything it promised and more!

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Nathalie B - Dec 2018
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
4/5
Value for money
5/5
Nathalie B
Family with teenagers

Great place to stay.

The place was great. The only negative is that tiles around pool was loose and slippery. 2 of our group hurt themselves there.

Tranquility 's response

Thank you for your feedback, our maintenance team is currently busy with the repairs on the tiles.

Tranquility
Lynette B - Dec 2018
Overall rating
Cleanliness
2/5
Service
3/5
Location
4/5
Safety
4/5
Value for money
3/5
Lynette B
With friends

Sal nie aanbeveel!

Ons is 'n groot familie wat vanaf die Kaap kom vakansie hou het en betaal het vir 3 nagte vir 'n huis vol foute! Om mee te begin het ons 20 min. buite Port Owen vir Melanie (gasvrou) laat weet dat ons amper in die dorp is en sy kan ons binnekort by die huis kry. Ons het 45 minute vir Melanie gewag. Dit nadat ons twee keer opgevolg het oor hoe ver sy is. Uiteindelik het sy gekom en ons verwelkom. Sy was vriendelik, maar vanaf die intrapslag het sy begin foute uitwys waarvoor ons moet pasop. 'n Bos sleutels is vir die huis gegee, maar nie eenkeer het sy gewys watter sleutel is vir watter deur nie. Die tags is so oud jy kan ook niks lees nie. Die swembad het gekraakte teëls reg rondom wat gevaarlik is vir enige persoon wat daarop gaan staan. Boonop vertel Melanie dat die klein swembad lek en ons moet dophou dat hy nie te leeg raak nie anders brand die pomp uit!. Ons word gesê die tuinslang lê om die draai en ons moet dit volmaak. Die yskas in die kombuis se een poot is af en lê teen die regop-staan-vrieskas en daar word vir ons gesê dat as die yskas se fan dalk stop moet ons die deur net ' paar keer oop- en toemaak dan sal dit weer regkom! Die ketel, 'n ou geroeste ketel van Shoprite wat beter dae gesien het, is in die kombuis. Toe ons dit later gebruik besef ons die tuit is oopgebars en water stroom langs die ketel af, en meer water beland op die toonbank as in jou koppie! Melanie het belowe om 'n nuwe een te bring, ons was nou nog! Geen gas of baie min gas. Melanie vertel ons dat sy dink die vorige mense het alles op gebruik en sy sal die volgende dag vir ons bring, maar sy kon niks vandag kry nie, want die hele dorp het geen gas nie. Vir ons wat so baie betaal kon sy gerus Vredenburg toe ry vir gas. Jacuzzi: Dag een het die water na chloor geruik, daarna het ons agtergekom dat die Jacuzzi nie vars water gehad het toe ons in check nie. In plaas daarvan is daar baie chloor ingegooi en het van ons mense se vel gebrand. Dag twee kon ons glad nie die Jacuzzi gebruik a.g.v. die vrot waterreuk nie. Stukkende gordynreling: Dag een toe een van ons mense die toilet wou gebruik en die gordyn toetrek het die hele reling van die muur afgekom. Daar was gesê dat dit so was en sy weet daarvan. Lekkende Toilet: op dag 2 het een van die badkamers se toilet begin lek tot binne in die kamer as gevolg daarvan het baie van ons persoonlike items nat en beskadig geword. Toe ons dit aanmeld by Melanie het sy gesê sy sal iemand Vrydag stuur (wanner ons sou uit-check). Sy het toe iemand vroeër gestuur, maar dit het weer begin lek. My kinders moes toe vroeër huis toe gaan a.g.v. die lekkende toilet! Slaapkamer bo: Die deure van die boonste verdieping kan glad nie sluit nie en is onveilig. Slaapkamer wat oor die kanaal uitkyk se stoepdeure wou ons oopmaak. Nadat ek deur die hele bos sleutels is om te kyk watter sleutel pas besef ek dat die sleutel wat pas stukkend is. Algemeen: Die kombuistoerusting en breekware is van uiterse swak gehalte (nie eers 4 van een soort glas nie, plastic champagne glase en ge-chipde borde ens.). Die matrasse is ook goedkoop en dun en beddens kraak. Geen tweede TV in hoofslaapkamer soos geadverteer. Tafeltennisrakkette stukkend en geen heel balle nie. Stukkende sitkamermeubels (rottangstoel wat heeltemal uitrafel). Ons wonder of die eienaar bewus is van die toestand van sy huis en al hierdie foute. 'n Mens kan sien dat geen geld wat gekry word deur gaste word teruggesit in die huis se instandhouding nie. Ons sal hierdie huis vir niemand aanbeveel nie.

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Will not recommend!

We are a large family who have been holidaying from the Cape and paid for 3 nights for a house full of mistakes! For starters we have waited 20 min. outside Port Owen for Melanie (hostess) who let us know that she are almost in town and she can meet us at home soon. We waited for Melanie for 45 minutes. This is after we have followed up twice on how far she is. Eventually she came and welcomed us. She was friendly, but from the start she started pointing out mistakes that we needed to watch out for. A bunch of keys was given to us, but not once did she show which key was for which door. The tags are so old you can't read anything. The pool has cracked tiles all around which are dangerous to any person standing there. In addition, Melanie tells that the small pool is leaking and we have to watch out that he doesn't get too empty or the pump burns out! We are told the garden hose is around the corner and we have to make it perfect. The fridge in the kitchen's one leg is off and lies against the upright-standing freezer and we are told that if the fridge's fan may stop we just have to open and close the door a few times then it will come again ! The kettle, an old rusted boiler from Shoprite who saw better days, is in the kitchen. When we used it later, we realised the spout had burst open and water was flowing down the boiler, and more water was coming to the counter than in your cup! Melanie promised to bring a new one, we were still here! No gas or very little gas. Melanie tells us she thinks the previous people were using everything and she would bring us the next day, but she couldn't find anything today because the whole town has no gas. For us who paid so much, she could have gone to Vredenburg for gas. Jacuzzi: One day the water smelled like chlorine, then we noticed that the Jacuzzi did not have fresh water when we checked in. Instead, a lot of chlorine was poured in and burned from our people's skin. Day two we could not at all use the Jacuzzi due to the rotten water smell. Broken curtain rail: One day when one of our people wanted to use the toilet and the curtain closed, the whole rail came off the wall. It was said that it was so and she knows it. Leaking Toilet: on day 2, one of the bathrooms' toilet began to leak into the room as a result of which many of our personal items were wet and damaged. When we reported it to Melanie she said she would send someone on Friday (when we would check out). She sent somebody earlier, but it started to leak again. My children had to go home earlier because of the leaking toilet! Upstairs bedroom: The top-floor doors can't close and are unsafe. Bedroom that overlooked the canal lookout patio doors we wanted to open. After I have been through the whole bunch of keys to see which key is just right, I realised that the key is just broken. General: The kitchen equipment and crockery are of extremely poor quality (not even 4 of one kind of glass, plastic champagne glasses and chopped plates etc.). The mattresses are also cheap and thin and beds crack. No second TV in main bedroom as advertised. Table tennis rackets broken and no whole balls. Broken lounge furniture (completely unravelling cane chair). We wonder if the owner is aware of the condition of his home and all these mistakes. One can see that no money obtained by guests is put back in the home's maintenance. We would not recommend this house to anyone.

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Stiaan V - Mar 2017
Overall rating
Cleanliness
4/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Stiaan V
With friends

Beste in die Weste.

Ons almal het so lekker gekuier by die braai en DSTV was 'n groot plus omdat ons die rugby kon kyk. Goed ingerig en slaap gemaklik 12 mense. Sal weer kom kuier!

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Best in the West.

Everyone had such a great kuier around the braai and DStv was a great bonus since we could watch the rugby. Well equipped and easily sleeps 12 people. Would stay here again!

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Tranquility 's response

Hi,
Dankie Stiaan.
Julle was 'n plesier. Ek waardeer dit.
Groete.
Clifford.

Tranquility
Margriet V - Dec 2017
Overall rating
Cleanliness
3/5
Service
4/5
Location
5/5
Safety
5/5
Value for money
3/5
Margriet V

Dit was baie rustig met mooi ligging op die water.

Die ligging is puik, die huis was skoon en die ontvangs baie vriendelik, maar die huis en toerusting oor die algemeen is afgeleef en kort aandag.

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It was very peaceful with a nice location on the water.

The location is great, the house was clean and the reception very friendly, but the house and equipment in general are tired and in need of attention.

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Tranquility 's response

Thank you for your feedback, our maintenance team is currently working on ensuring all snag lists are fixed.

Tranquility
From
From R 3 200
per night (sleeps 12)
From
R 3 200
per night (sleeps 12)
Make a Booking
  • Capacity: 12 people
  • All ages welcome
  • Check-in: 15:00 to 19:00
    Check-out: 10:00
  • Address: 50B Port Owen Drive, Port Owen, West Coast, 7365, Western Cape
https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAAJDVjZTMzMzhhLTgxNTEtNDhlYS05MjRjLTJmYjQwY2RmMWQ4Yw?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 From R3 200 per night (sleeps 12) 32 5 1 5 50B Port Owen Drive Port Owen 7365 Western Cape 021 201 8900 15:00-19:00 10:00 -32.784523508888 18.153006881475