Tranquility
Review Summary
Clint P - Aug 2024
Overall rating
It was amazing and beautiful.
Tranquility 's response
Hi Clint.
Thank you so much! And thanks for being a wonderful guest.
Regards.
Cliff.
Georgina B - Feb 2024
Overall rating
Tranquility, peaceful, at home and much more.
Erika B - Jan 2024
Overall rating
Great experience.
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Great experience.
Location perfect. Have a nice time thank you.
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Zain J - Jul 2024
Overall rating
Comfortable and cosy.
Monika V - Mar 2024
Overall rating
Ligging en uitsig is perfek.
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Location and view are perfect.
We were a group of 10 and on the last night, two more people joined us. Because I didn't say from the start that we were 12, I had to pay R700 extra. So book from the start for 12. We had a great time. The following bothered me: 1) The response of the owner is no response, but Maria, who takes care of the house, received us kindly. 2) There is no exit to the outside, other than via the (now) car parking space next to the house, where 3 cars can stand in a row - should a fire break out. 3) There is only one set of keys, if he loses it, you are on the street (Maria does not have an extra pair of keys and the owner is I don't know where). 4) The bedding and beds are of poor quality. It's not your standard bed with a base, the fitted sheet doesn't fit and how many times a night does he have to fix it, because you're lying on the mattress, etc. If you can look past this, then this is the place for you. Would I stay there again, I don't think so. I slept badly, but had a good time. The house is beautiful, big and comfortable. What would I have liked differently? That there was at least one room with two single beds and not just all 6 rooms with double beds and that the bathroom should have had a door. All the bathrooms are half part of the room and very bad for anyone who is not a couple.
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Carlene B - Jun 2024
Overall rating
Okay at the accommodation. But our outing to other places was very nice.
Read moreTranquility 's response
Good morning.
Here are my replies:
Please note, the home is not advertised in the luxury market and is always reasonably priced, especially in winter. The home is located on the water; therefore, it gets painted after winter each year. The furniture is clearly beach/cottage style, with linen, etc., clearly visible in the pictures.
Bedding not up to standard? This was not brought to my attention. I would have happily assisted if the guest had discussed this. However, when I called, my calls were declined. I would love to know what I should change.
Pool: We discovered a slow leak and I have to repair it in winter. All my guests are informed. We are systematically digging up suspected areas and refurbishing them, then moving on in order not to disrupt too much. The pool is set in tiles, and this is a drawn-out tedious job.
I informed the guest regarding the jacuzzi outside in winter. It uses much electricity and takes a long time to warm up. They were issued with more than the regular R350 token for their stay. I was informed on Sunday morning that they had run out. I immediately forwarded an additional R300. This would normally be for the guest's own account.
The iron: It was brought to my attention, and I acted immediately. There is an iron, but it was not working. I forwarded three messages offering to replace it. All went unread until around midnight Saturday.
Home dirty and washed 2 blankets: This was not brought to my attention. Again, no specifics regarding dirt or blankets, and I have nothing to go on. My cleaner does a great job, and I have never had this complaint. The home has duvets and warm fluffy throws for winter. I'm not sure what was washed, and my calls are declined. My cleaner also was not aware. Surely, they could have called for me to happily rectify?
Home in serious need of maintenance: Again, not specified. The home requires yearly painting after winter. It's a beachy, cottage-style place, and furnished accordingly. I appreciate being informed of specific issues to take action on.
In closing, my service can only be measured fairly if problems are reported promptly, allowing for a fast reaction. I will continue to strive to provide good service and be informative.
Thank you.
Cliff.
Owner.
Renee M - Feb 2024
Overall rating
Above says it all.
Read moreNicole H - Feb 2023
Overall rating
Tranquility on the lake.
Tranquility 's response
We are so happy that you enjoyed your birthday weekend.
I hope to see you guys again soon.
Mylene S - Apr 2023
Overall rating
Fantastiese, perfekte vakansie.
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Fantastic, perfect holiday.
The location of the place is the best. Tranquility itself. Lots to do and see if you are a nature person. A must for water sports persons. Wonderful experience. Definitely a must.
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Janneke L - Jun 2023
Overall rating
Goeie ligging, maar plek is verwaarloos.
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Good location but place is neglected.
All the doors of every room that have to be closed struggle because wood that was swollen, so we could barely close some of the doors. Freezer makes terrible noise. Refrigerator freezes everything, even on the hottest setting. No cover for jacuzzi to keep heat in, so it wastes power, and you are only supplied with a certain amount of power and with the cold winter and no cover, it wastes money and power. Roof leaks in lobby and is already rotten as it leaks. Grill grids were dirty and grill was full of grease and dirt when we got there. No braai tongues available. Jacuzzi deck's wood is rotten, so you can't sit or walk on it. Jacuzzi is old and the paint it was redone with is looking up. Tiles outside in lobby are cracked and broken. Gas hob is struggling to work, burners flames are not all working and need a service or cleaning. Not enough glasses for 8 people. Banks have already been evicted and need a makeover. No wifi. You have to pay for DStv separately to start. No load shedding lights or candles. Knives/cutlery needs an upgrade, no bread knife available.
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Clint R - Nov 2022
Overall rating
Awesome setting. Value for money.
Tranquility 's response
Thank you so much for your rating. It is much appreciated. Please come again.
Donovan B - May 2022
Overall rating
Mooi plek, aandag kan gegee word aan die geriewe.
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Nice place, attention can be given to the facilities.
The place is ideal for a large group of people and the view of Port Owen Marina is beautiful. The boiler and DStv unfortunately did not work, too few glasses for large groups, some of the light bulbs were out of order, and the mattresses in the ground floor rooms are terribly hard and difficult to sleep on. For visitors who spend most of their time in the residence, these are important aspects that definitely receive attention.
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Tranquility 's response
Hallo.
Dankie vir u insae.
Jammer u het nie laat weet oor die ketel. Daar is ekstras in die stoorkamer. So ook met glase. Alles is sederdien reggestel. Die DStv was ongelukkig buite my beheer aangesien diensleweraar belowe het om dit reg te stel. Ek het intussen iemand anders aangestel om die probleem reg te stel, aangesien die ander verskaffer my so in die verleentheid gebring het.
Matrasse is 'n moeilike een. Party verkies hard en ander sag. Jammer u moes sukkel met te hard. Waardeer u insae en hoop om u weer te sien.
Andre V - Jan 2022
Overall rating
Relaxing.
Nerina G - May 2021
Overall rating
Peace and quiet mixed with a lot of fun.
Desiree D - Oct 2021
Overall rating
The name says it all. Had a great time with good location.
Ronel K - Mar 2021
Overall rating
Was fantasties.
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Was fantastic.
Only some of the chairs were broken. My mother collapsed with chair. Shower was broken in master bedroom. Scullery faucet was broken so plumber had to come out. Pans look badly used though. As well as other kitchen equipment. But other than that it was a lovely home to visit.
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Cheryl M - Jan 2021
Overall rating
Lekker gekuier.
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Have a nice time.
Nice house and perfect location on the river, ideal for a large group of people the house just needs maintenance, a bit neglected for the type of money you pay a day.
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Riaan V - Jan 2020
Overall rating
Fantastiese plek vir groter groep familie en vriende.
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Great place for larger group of family and friends.
The place was beautifully clean. Perfect location on the water with its own jetty where we could moor our boat. Enough rooms and nice living areas with large indoor braai area. Can really be recommended.
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Inga Casey D - Jun 2019
Overall rating
Dit was asemrowend.
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It was breathtaking.
The place was amazing.
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Gino S - Jun 2019
Overall rating
Awesome.
Monique B - May 2019
Overall rating
Fantasties.
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Fantastic.
Place looks exactly like on photos, we as a family enjoyed it a lot. Just the right place if you want to relax. The lady who welcomed us, Melanie, very kind person.
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Marie V - Apr 2019
Overall rating
Lieflike kuier huis, meer as genoeg plek.
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Lovely entertainment house, more than enough space.
We were a group of 11 of which 2 were children, 6 and 10 years respectively. There wasn't a dull moment. The house is very well equipped and due to the large living area and kitchen, we could enjoy our stay together. The house was very neat and clean in all respects and Melanie explained how everything worked and we ensured that we could call her at any time if we needed anything. Thanks again for the nice time we could spend there. Tranquility will definitely see us again.
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Chandrè D - Nov 2019
Overall rating
Great stay and service!
Nicole D - Apr 2019
Overall rating
Great place to stay for research group!
Keenan V - Jan 2019
Overall rating
Tranquil.
Tranquility 's response
It was great hosting Keenan and his friends. Kayak does come with life jackets. Unfortunately, I neglected to deliver them as I forgot that they had been washed and in my possession.
Thank you, Keenan, for a great review.
Theo K - Nov 2018
Overall rating
Briljant.
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Brilliant.
Enjoyed it a lot and a place where the kids are busy at the swimming pool, table tennis, pool, darts and fishing. A lot of space. Place is clean and has everything that you need for a good getaway. Clifford was very helpful and Melani who opens up and closes is on time and friendly.
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Tranquility 's response
Beste Theo,
Baie dankie vir goeie resensie en dat julle sulke goeie gaste was. Hoop julle kom beslis weer.
Goed gaan,
Clifford
Lyndall O - Mar 2018
Overall rating
Ongelooflike lekker kuier huis, meer as genoeg plek om lekker te kuier!
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Amazing cozy home, more than enough space to cozy up!
We had a really nice stay, everything was so big and tidy. The location was absolutely breathtaking and we really enjoyed that Jacuzzi in the drought that the Cape is experiencing. Will definitely recommend it to lots of people.
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Tranquility 's response
Hi
Baie baie dankie vir die wonderlike resensie.
Ek hoop alle mense lees dit. Ek waardeer. Ons streef daarna om elke keer 'n bietjie beter te wees. En ja, die posisie is perfek. Hoop om jou gou weer te sien.
Michelle D - Jan 2018
Overall rating
Wat 'n awesome lekker naweek!
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What an awesome weekend!
We had a fantastic time and the house was everything it promised and more!
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Nathalie B - Dec 2018
Overall rating
Great place to stay.
Tranquility 's response
Thank you for your feedback, our maintenance team is currently busy with the repairs on the tiles.
Lynette B - Dec 2018
Overall rating
Sal nie aanbeveel!
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Will not recommend!
We are a large family who have been holidaying from the Cape and paid for 3 nights for a house full of mistakes! For starters we have waited 20 min. outside Port Owen for Melanie (hostess) who let us know that she are almost in town and she can meet us at home soon. We waited for Melanie for 45 minutes. This is after we have followed up twice on how far she is. Eventually she came and welcomed us. She was friendly, but from the start she started pointing out mistakes that we needed to watch out for. A bunch of keys was given to us, but not once did she show which key was for which door. The tags are so old you can't read anything. The pool has cracked tiles all around which are dangerous to any person standing there. In addition, Melanie tells that the small pool is leaking and we have to watch out that he doesn't get too empty or the pump burns out! We are told the garden hose is around the corner and we have to make it perfect. The fridge in the kitchen's one leg is off and lies against the upright-standing freezer and we are told that if the fridge's fan may stop we just have to open and close the door a few times then it will come again ! The kettle, an old rusted boiler from Shoprite who saw better days, is in the kitchen. When we used it later, we realised the spout had burst open and water was flowing down the boiler, and more water was coming to the counter than in your cup! Melanie promised to bring a new one, we were still here! No gas or very little gas. Melanie tells us she thinks the previous people were using everything and she would bring us the next day, but she couldn't find anything today because the whole town has no gas. For us who paid so much, she could have gone to Vredenburg for gas. Jacuzzi: One day the water smelled like chlorine, then we noticed that the Jacuzzi did not have fresh water when we checked in. Instead, a lot of chlorine was poured in and burned from our people's skin. Day two we could not at all use the Jacuzzi due to the rotten water smell. Broken curtain rail: One day when one of our people wanted to use the toilet and the curtain closed, the whole rail came off the wall. It was said that it was so and she knows it. Leaking Toilet: on day 2, one of the bathrooms' toilet began to leak into the room as a result of which many of our personal items were wet and damaged. When we reported it to Melanie she said she would send someone on Friday (when we would check out). She sent somebody earlier, but it started to leak again. My children had to go home earlier because of the leaking toilet! Upstairs bedroom: The top-floor doors can't close and are unsafe. Bedroom that overlooked the canal lookout patio doors we wanted to open. After I have been through the whole bunch of keys to see which key is just right, I realised that the key is just broken. General: The kitchen equipment and crockery are of extremely poor quality (not even 4 of one kind of glass, plastic champagne glasses and chopped plates etc.). The mattresses are also cheap and thin and beds crack. No second TV in main bedroom as advertised. Table tennis rackets broken and no whole balls. Broken lounge furniture (completely unravelling cane chair). We wonder if the owner is aware of the condition of his home and all these mistakes. One can see that no money obtained by guests is put back in the home's maintenance. We would not recommend this house to anyone.
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Stiaan V - Mar 2017
Overall rating
Beste in die Weste.
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Best in the West.
Everyone had such a great kuier around the braai and DStv was a great bonus since we could watch the rugby. Well equipped and easily sleeps 12 people. Would stay here again!
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Tranquility 's response
Hi,
Dankie Stiaan.
Julle was 'n plesier. Ek waardeer dit.
Groete.
Clifford.
Margriet V - Dec 2017
Overall rating
Dit was baie rustig met mooi ligging op die water.
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It was very peaceful with a nice location on the water.
The location is great, the house was clean and the reception very friendly, but the house and equipment in general are tired and in need of attention.
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Tranquility 's response
Thank you for your feedback, our maintenance team is currently working on ensuring all snag lists are fixed.
- Capacity: 12 people
- All ages welcome
-
Check-in: 15:00 to 19:00
Check-out: 10:00 - Address: 50B Port Owen Drive, Port Owen, West Coast, 7365, Western Cape