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TshiBerry Bed & Breakfast

6 reviews

B&B

Review Summary

4.3 out of 5from 6 reviews for TshiBerry Bed & Breakfast

Cleanliness

4.7/5

Service

4.3/5

Location

3.5/5

Safety

4.5/5

Value for money

4.3/5

Kgomotso M - Dec 2020

Overall rating

Cleanliness

5/5

Service

5/5

Location

3/5

Safety

5/5

Value for money

5/5

Kgomotso M

With partner

It was great, we had space, fun and much needed rest.

The staff was amazing! They were literally at our beck and call. We never needed anything. The ladies were so kind and patient with us. The food was lovely.

TshiBerry Bed & Breakfast 's response

Thank you, we appreciate your review about us. Our team do go beyond to serve our customers and we are pleased that they have continued our quest during your stay with us.

TshiBerry Bed & Breakfast

Rodney D - Sep 2020

Overall rating

Cleanliness

4/5

Service

2/5

Location

2/5

Safety

3/5

Value for money

2/5

Rodney D

Family with young children

Dissapointing.

There were no clear advise on how to enter premises, had to wait outside on arrival. Road to the bed & breakfast was nearly inaccessible due to road works. A large group came and made a lot of noise and staff did not address this while they stay on-site. At 1 am a complaint was made in order to get some sleep. In the morning wanted to have a breakfast with my child but once again staff removed our table and chairs to accommodate the group. Management were informed and they were receptive to the criticism, and the staff was friendly and willing to assist, but does not remedy a generally disappointing stay. I would recommend that if you intend to stay, first enquire if there is a group also staying, if so then I would avoid TshiBerry.

TshiBerry Bed & Breakfast 's response

Dear Rodney,

We appreciate your review on your stay with us. Needles to say how disappointed we are to learn that your stay did not turn out to be what you came to expect from us.

Groups are a dynamic clientele to be well managed and we do acknowlege that in this instance things could have been done better to control the sitiation. Having said that, TshiBerry prides itself in an oustanding customer experience including that of groups. We do emphasize in our house rules that disturbing the peace of other guests is prohibited and we do get odd bookings that do disregard this.

We have had a team discussions to learn from this incident and we have put measures in place to curb and deal with similar situation should it arise.

With regards to the road, this is a necessary inconvenience for all our guests. We have had numerous complaints due to bad state of the road and we are glad to report that after a long wait for authorities to help, we decided to do repairs ourselves. We look forward to welcoming guests driving without concern to reach our establishment.

TshiBerry prides itself in best service it offers, rooms that are clean & presentable. We do believe that we are not to be avoided if visitors are looking for excellent service and a wonderful stay while in Rustenburg area.

We have listened to your message and looking forward to an improved customer experience for our future guests.

Kindest regards,

TshiBerry

TshiBerry Bed & Breakfast

Martha M - Oct 2019

Overall rating

Cleanliness

5/5

Service

5/5

Location

5/5

Safety

5/5

Value for money

5/5

Martha M

Family with young children

What an amazing place we stayed at.

This was the best decision to book with them, their hospitality is out of this world. They go all out to make their guest feel at home. Our kids loved their place, they also enjoyed the swim. The ladies and gentlemen made sure we are welcomed at their establishment. Their food was amazing, we enjoyed our dessert as well. We had to give them a tip when we checked out, that is how great the team was. We are definitely coming back soon.

TshiBerry Bed & Breakfast 's response

Dear Martha,

Thank you. We are truly grateful for being chosen as your host for your recent travel.

Our team pride themselves in ensuring that all guests feel at home when at TshiBerry. We are pleased that we were able to deliver that to you and family.

We look forward to welcoming you back.

Kindest regards,

Team TshiBerry

TshiBerry Bed & Breakfast

Sanie N - Nov 2019

Overall rating

Cleanliness

5/5

Service

5/5

Location

4/5

Safety

5/5

Value for money

5/5

Sanie N

With partner

The place was perfect for us.

The place was nice. The stuff was also good. The breakfast was so nice.

TshiBerry Bed & Breakfast 's response

Dear Sanie,
Thank you for staying at TshiBerry B&B and your review on us. Our team is hard at work ensuring that the place still looks as good as it did, during your stay with us. Preparing for your future visit. See you soon.
Regards,
Team TshiBerry

TshiBerry Bed & Breakfast

Thuli T - Jan 2019

Overall rating

Cleanliness

4/5

Service

4/5

Location

3/5

Safety

4/5

Value for money

4/5

Thuli T

With partner

My stay at Tshiberry was the best I've had in a long time in the North West. Their service is of the utmost best. I only wished to stay longer.

My stay was amazing! Props to the establishment.

TshiBerry Bed & Breakfast 's response

Dear Thuli,

Than you for your review on TshiBerry. We are pleased that your experience during your stay with us was the best.

We hope to see you again when you travel to our area next time.

Kind Regards,

Team TshiBerry

TshiBerry Bed & Breakfast

Sonto M - Oct 2017

Overall rating

Cleanliness

5/5

Service

5/5

Location

4/5

Safety

5/5

Value for money

5/5

Sonto M

With friends

The place is beautiful and the service was excellent.

We had a warm welcome from the staff. I would recommend the place to anyone, actually I already did!

TshiBerry Bed & Breakfast 's response

Dear Sonto,

It was lovely to have you and your friends visit us. Our team enjoyed being at your service, and thank you for the review.

Regards,

TshiBerry B&B team

TshiBerry Bed & Breakfast

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From R 1 650

per night, for 2 ppl

6 reviews

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TRAVELGROUND.COM

Capacity: 16 people
All ages welcome
Check-in: 14:00 to 20:00
Check-out: 10:00
Address: E1974 Phokeng, Dithabaneng, Rustenburg, 0299, North West