FamilyQuest Accommodation
Review Summary
Annetjie N - Nov 2024
Overall rating
Alles wat ons nodig gehad het, was beskikbaar.
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Everything we needed was available.
Yes, we had a great time at your resort, the children had a great time swimming. The residence was comfortable, clean and tidy. We were 3 athletes who did the Kaapsehoop in the group and will surely visit again.
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Clinton J - Oct 2024
Overall rating
Great stay!
Johan K - Sep 2024
Overall rating
Ideaal geleë as iemand die Laeveld wil verken.
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Ideally located if someone wants to explore the Lowveld.
Very well located. Unit is on second floor. Photo shows a land unit. Difficult stairs for the elderly. We found the unit to be well equipped and comfortable.
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Bongiwe L - Sep 2024
Overall rating
Exceptional.
Tracey M - Sep 2024
Overall rating
Value for money, clean and many things to do.
Celest E - Mar 2024
Overall rating
Fantastic.
Bronwyn Guinevere E - Feb 2024
Overall rating
Lekker benodig bietjie aandag.
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Nice needs some attention.
Yes, we had a nice stay. There were only a few things they could do. 1. Master bedroom - The roller blinds were broken and could not be rolled up. Carpets were dirty. There was a hole in the ceiling of the en suite. The faucets were loose. The shower curtain was terribly dirty. Kitchen and living area: DSTV was not activated. Kitchen surfaces were sticky. The table's surface was sticky. The sliding door to the laundry room hits the light switch, and when you turn the light switch on, it shoots sparks. The light switch was broken. The emergency light was broken. Sofas and curtains were terribly dirty and creepy. 2nd Bathroom: The door handles were off. The towel rail was broken. There was black moss in the bath. The shower handle sprays water everywhere at the joint. Other 2 rooms: Carpets were dirty. At least the bedding was clean. The people who cleaned the unit next door came in and took out linen for the other unit.
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Steyn D - Jul 2023
Overall rating
Ongelooflik.
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Unbelievable.
Our first visit as a family to White River and the surrounding area. Accommodation was tidy, very well equipped and centrally located. Calm, peaceful environment. Will definitely use the accommodation again. Load shedding is provided and we always had hot water.
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Anelia L - May 2023
Overall rating
Ongelooflik.
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Unbelievable.
We booked number 43, but when we arrived as a family on Friday evening we were given Unit 26. What an incredibly beautiful place with only the best furniture and bedding. We were really pleasantly surprised and knew that this was going to be a very nice weekend. The Unit has everything one is looking for and everything that was very clean. We were kept informed of everything through WhatsApp from the beginning. Getting the keys was very easy. This is a place we will definitely visit again. Thank you very much for an unforgettable time.
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Jonathan K - May 2023
Overall rating
Absolutely a bargain and most accomodating owner.
Esmeralda V - Jan 2023
Overall rating
Baie lekker.
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Very nice.
Cute place and comfortable.
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Letitia V - May 2023
Overall rating
Dit was vir ons heerlik en baie gemaklik.
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It was delicious and very comfortable for us.
Our family enjoyed it immensely. The owner was quick to respond to any queries even if it was 10pm at night. Everyone was friendly and it was very peaceful and quiet, our family will definitely go again.
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Earl K - Mar 2023
Overall rating
Peaceful and quiet surroundings. Neat and tidy.
Willene E - Jul 2023
Overall rating
Lekker.
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Nice.
Very nice place, the shower's water pressure is only very very weak.
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Martin V - Jul 2023
Overall rating
Nie te sleg nie.
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Not too bad.
The room had two single beds pushed together, which made sleeping a little uncomfortable. The TV does not have a good picture, the shower head is detached from the wall and very low water pressure. If there is no power, there is no hot water either. We also couldn't access the WiFi.
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Corne P - Jul 2023
Overall rating
Unit 7 D.
Read moreEileen K - Jan 2023
Overall rating
Teleurgesteld.
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Disappointed.
We have booked Greenway 43 for our annual family holiday over December. We arrived on the 23rd of December with our 3 teenagers and we as parents were very disappointed in our accommodation when we were welcomed with a terrible stench and a misrepresented place. The description of the unit and the place we checked in were 2 different places. The unit was presented as a 3-bedroom house on an estate with many facilities (including golf). In my mind's eye, I saw my 2 teenage sons walking to the clubhouse and going to play golf ahead of time. The reality was a 3-star resort next to the luxurious White River Estate and a golf course on the other side of the estate. It was indeed a chalet whose window sides were boarded up, the braai was rusted through, no bedside lamps and blinds that didn't work. The bedding also had small stains which they later wanted us to replace with hints that it was us who ruined it. We tried to move our accommodation but website had no other places available over Christmas time. We later decided to go home earlier.
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FamilyQuest Accommodation 's response
Good day Eileen,
Thank you for your review. As per your booking, your were booked into unit 43. All photos on the website are current and reflect the unit. They are not two different places. You failed to mention the fact that you were very happy during your stay with constant communication from myself and housekeeping. Not once did you mention that you were unhappy with your accommodation to either myself or housekeeping as we would have gone out of our way to ensure that you have a wonderful stay during the festive season. The unit that you are referring to as a chalet, is described as a 3-bedroom unit, and not a house.
The golf course, White River Golf Course is a mere 250m walk from the estate. This was clearly communicated on all platforms as well as the guest book that can be found in the unit. You also mention bedlamps that are not working. Our unit does not have bedside lamps as we have other lighting available in our units. All linen is personally inspected by myself and there were no marks on any of the linen. We use only the best quality for our guests. Any time there is an item that is damaged it is taken out of circulation immediately and replaced. You also fail to mention that the unit was left in a state, and that there were dirty dishes in the beds and on the bedside tables. This could have been the possible cause for our linen damages that you were supposed to have paid a damage deposit for, which was not done.
Now, you also fail to mention that you refused our staff by denying them access to the unit on the day that they were allocated to give you a complimentary cleaning, which we usually charge for as you said there was money lying in the unit and insinuated that they might steal it. You also mention that you left the unit earlier than your duration. This is not true. When damages were brought to your attention of on 1 January, the day of your departure, as well as intended and booked for departure, we were told that no damage deposit was paid, and which we accept as a loss. The fact that you have to lie about properties is not acceptable as we went the extra mile to make your stay comfortable, and to meet all your needs.
Kind regards, Jonothan.
Liesl L - Nov 2022
Overall rating
Ligging vir ons besigheidsbesoek was ideaal, eenheid is netjies.
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Location for our business visit was ideal, unit is tidy.
We visited for business. Unit and location were ideal for our use. Security on site was friendly and helpful.
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Jaco K - Jun 2022
Overall rating
Goeie, netjiese verblyf vir 'n billike prys.
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Good, neat accommodation for a reasonable price.
The unit was very neat and the price per night was very reasonable. Would definitely recommend this place.
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Alistair U - May 2022
Overall rating
Clean, neat, spacious, safe!
Engela S - May 2022
Overall rating
Aangenaam. Tuine is netjies en die gras is mooi gesny.
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Pleasant. Gardens are neat and the grass is well cut.
Guests are recommended to use the facilities but during our visit the spa and gym facilities were closed.
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Ettienne D - May 2022
Overall rating
Die eenheid was netjies. Ons het heerlik gekuier en gebraai. Als is daar. Baie lekker gewees.
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The unit was neat. We had a great time and barbecued. If there is It was very nice.
The gardens are neat. The unit was very comfortable and nicely furnished. Will very definitely go again.
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Jurie J - Jun 2022
Overall rating
Was lekker, vinnig, sal weer daar bly.
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Was nice, fast, would stay there again.
Affordable accommodation. Well located, clean and tidy.
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- Capacity: 30 people
- All ages welcome
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Check-in: 14:00 to 23:00
Check-out: 10:00 - Address: Vintage Drive, Greenway Woods Estate, White River, 1240, Mpumalanga