Urban Oasis at Four Seasons
Review Summary
Kyle S - Nov 2024
Overall rating
It was a great stay, very nice view and a great place to sleep at.
Avrill T - Sep 2024
Overall rating
Quite area and very safe.
Urban Oasis at Four Seasons 's response
Thanks so much for the review and please come back soon.
Judy J - Aug 2024
Overall rating
Great location.
Octavia A - Aug 2024
Overall rating
Wonderful stay.
Urban Oasis at Four Seasons 's response
Hi Octavia, and thanks for the compliments. Much appreciated!
Jon F - Jun 2024
Overall rating
Lovely stay.
Urban Oasis at Four Seasons 's response
Hi Jon, thanks for the feedback and review. We are glad you enjoyed your stay with us.
Althea D - Apr 2024
Overall rating
Visiting Cape Town is always giving.
Celia F - Sep 2024
Overall rating
Aangenaam.
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Pleasant.
Yes, it was pleasant.
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Urban Oasis at Four Seasons 's response
Good day Celia and thanks for the feedback, we are glad you enjoyed your stay with us and hope to see you soon again.
Marlize H - Oct 2024
Overall rating
Fantastic!
Urban Oasis at Four Seasons 's response
Good day Marlize, and thanks for the review. Thanks for your support!
Anchen D - Oct 2024
Overall rating
Dit was goed. Net nie 100% wat verwag was nie.
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It was good. Just not 100% what was expected.
Not what I expected. We booked with the prospect that everything would be at one site: accommodation, restaurant and swimming pool. Disappointed when given directions to our accommodation, away from the above. Clarity during discussion would have been nice. Accommodation was overall very good and clean.
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Urban Oasis at Four Seasons 's response
Good day,
we do have a property listing (Urban Oasis Aparthotel) where we have a coffee shop, restaurant, bars etc. in the building, and it seems that your booking was meant for this listing and not the one for our apartments here.
While we understand that this is not what you expected, we cannot really do anything about that as we receive the booking property-specific.
Maybe you can give our Apart-Hotel a chance with your next booking?
Thanks for now.
Nichole D - Sep 2024
Overall rating
Neat but wouldn't go back.
Urban Oasis at Four Seasons 's response
Hi Nichole, we are sorry to hear about the cigarette smell in the corridors. Our apartments (we manage 5 apartments in this building) are strictly non-smoking, but others are not, and the cigarette smell is unfortunately not contained in one unit.
We hope you had a nice time in Cape Town otherwise.
Anonymous Guest - Jun 2024
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Neels B - Feb 2024
Overall rating
Moeilike tyd.
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Difficult time.
Was very hot. Aircom very noisy. Difficulty sleeping. Ceiling fan also noisy.
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Carla P - Oct 2024
Overall rating
False advertising and a terrible experience.
Read moreUrban Oasis at Four Seasons 's response
Good day Carla,
As we received this devastating review only 3 weeks after your stay, we can of course not check on the condition of the "torn and broken" furniture and bed, but we believe that this is not a true reflection of the situation as we had over 40 bookings since then with many very good reviews.
We strongly object to the insinuation that our photos are not recent and accurate as they indeed are exactly that.
We manage 5 properties in this building, and the listing contains images of all apartments in equal quantity.
We are of course disappointed that you did not enjoy your stay and would have loved to see you are comfortable in our apartment, but we have to accept that it is not always possible.
Anonymous Guest - Apr 2024
Overall rating
Not gas free at all. The guards who receive you are uninformed and inept.
No, the service was poor and on arrival you have guards talking to you and should not be in the business at all. I am disappointed and my trust in accommodation through the platform has taken a hit. The aria was unknown to me but really not a place that will see me again.
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Gerda L - Feb 2024
Overall rating
Die area is onveilig.
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The area is unsafe.
I do not believe the institution should be listed. No, the area is unsafe.
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Urban Oasis at Four Seasons 's response
Good day Gerda, we are of course very disappointed by your review, especially because we cannot understand it at all. The area is one of the safest in the entire city with excellent security in the building itself, strict access control and CCTV coverage. With the main police station a mere 50 meters away and Parliament and their protection unit around the corner, we are glad to confirm that we have never had an incident in the more than 8 years we manage our apartments there. We are sad to see that despite all of the above security measures in the area you felt so unsafe that it prompted such as devastating review of our accommodation by yourself.
We are always trying to make our guests as comfortable as possible but have to accept that inner city living is not for everybody.
Tracey H - Dec 2023
Overall rating
Awesome view, excellent location.
Urban Oasis at Four Seasons 's response
Hi Tracey, thanks for the feedback and compliments. We are glad you enjoyed your stay with us and hope to welcome you back soon.
Hector D - Jul 2023
Overall rating
Moes in middestad wees om paspoort op te tel by dept binnelandse sake.
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Had to be downtown to pick up passport from dept of home affairs.
Environment was also safe.
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Jon F - Apr 2023
Overall rating
Lovely stay.
Benita N - Mar 2023
Overall rating
Asemrowend.
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Breathtaking.
It was not explained where we should check in, so it was a complicated situation. Then had to go to the hotel to check in. Didn't know there was a hotel either. The room is very nice and clean, all the amenities inside were great. The view was also beautiful. Manager Gerhart was excellent when we had trouble checking in.
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Urban Oasis at Four Seasons 's response
Hi Benita, thanks for the feedback and apologies for the confusion at check-in. We offer 24-hour check-ins and can only do so when we have a reception desk that is open 24 hours, which is not the case in the properties where our apartments are located. We will try to be clearer about the check-in procedure so that we can avoid a re-occurrence.
We are happy you enjoyed your stay after the check-in issue was addressed and hope to see you again in the future.
Thanks again for your support.
Melshir F - Jul 2023
Overall rating
Very clean. Well equipped.
Schalk V - Dec 2023
Overall rating
Lekker met 'n paar teleurstellings.
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Nice with a few disappointments.
Nice stay. A few negatives: 1. The towels were dirty and full of marks. 2. The shower curtain was full of black marks. 3. The sink in the bathroom was full of marks (as if someone had smoked there and placed the butts on the edge). 4. The 'aircon' availability is misleading. The unit has a detached aircon which is terribly noisy. Other than the above we couldn't find any fault and enjoyed the time in the Cape.
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Urban Oasis at Four Seasons 's response
Hi Schalk, we wish you had told us during your stay if anything was wrong with the towels or curtains. We keep plenty of spares and would have, of course, addressed it. We are sad that you did not enjoy your stay as much as we would have wished you had.
Carol-anne V - Jun 2023
Overall rating
Dis duur vir wat jy kry.
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It's expensive for what you get.
If you're in the city and you're just looking for a place to sleep it might work, but it's very expensive for what you get. The place is small. The duvet was slightly too small for the bed. The bathroom is small, I can see why they replaced the door with a sliding door. That same sliding door needs some attention, it won't close properly. A few of the bulbs were blown. There was no corkscrew. Coffee was instant coffee with powdered creamer and slimming sugar - disappointing for the price range. At least I expect sugar for my coffee! The corridors of the Four Seasons are narrow and stuffy. There are no clear direction signs from the parking area to the lift. The view is breathtaking, but it's not the only place with a nice view.
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Urban Oasis at Four Seasons 's response
Hi Carol-Anne,
We are sad that you did not enjoy our apartment as much as we are striving for.
As we have no control over the communal areas of the apartment building (signage and design of the corridors) we want to respond to the issues raised directly related to the apartment and service.
While we do regular inventory, we dont always pick up items that went missing and all we can do is to apologize for this, we have of course used your feedback to replace the missing items. We are not sure how we can improve on the issue with the duvet, all our beds are either Queen or King size with the matching mattresses and bedding / linen.
For the benefit of our future guests who read this review: Should anything in the apartment be missing or not being to your satisfaction, please just let us know during your stay and we will immediately sort it out, we are only 3 minutes away from the apartment building.
Anonymous Guest - Jan 2023
Overall rating
Willem V - Mar 2023
Overall rating
Nie weer nie.
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Not again.
Checked in half an hour late, very unhelpful, asked for a lift 1.5 km away R200. I call uber - R50. They say they gave me soda to say sorry - they lie! Won't stay there again.
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Urban Oasis at Four Seasons 's response
Hi Willem, we are sorry to see that you did not like our service and while we wish that we had been able to meet your expectations, we take this opportunity to set the record straight for the benefit of our future guests:
We could not check you in earlier than our normal check-out time, but we also did not check you in late.
You enquired about a 07.00 transfer to a location 3.7 km away and we submitted the costing of our shuttle service and also offered to simply book an Uber for you as an alternative. Again, we are sorry we could not make this stay an enjoyable one but we will of course, keep on trying.
Kobus M - Sep 2023
Overall rating
Vensters het gelek en vloer was papnat.
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Windows leaked and floor was soaking wet.
Maintenance came out but couldn't do anything. Toilet seat was loose. Maintenance is very poor.
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Urban Oasis at Four Seasons 's response
Good day Kobus, we are very sad to see that you did not enjoy your stay with us at all.
Your stay was during the night where the CBD had the heaviest rainfall in over 20 years and this was combined with 75 km/h winds. And yes, the panoramic window was leaking and yes, we could not do anything as it was too windy to open the window and fit new seals, however, we did fix it the next day.
All we can do at this stage is to apologize, we were simply not prepared for that kind of storm.
Sandra T - Mar 2022
Overall rating
Genotvol.
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Delightful.
The bathroom was very small. We would also have preferred more towels. Furthermore, the view was incredible and we enjoyed it at all times. Feeling safe.
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Urban Oasis at Four Seasons 's response
Good morning Sandra, thanks for the review, we are happy you enjoyed your stay with us. Our hotel is only 3 minutes away and we are always happy to bring more towels or anything else that might be required. Please let us know next time and we hope to see you soon again, thanks again for your support
Ilze B - Apr 2022
Overall rating
Netjies en geskik vir 'n kort verblyf.
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Neat and suitable for a short stay.
Neat place suitable for a night or two. Good location and nice view. Not exactly as advertised, but good hospitality.
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Urban Oasis at Four Seasons 's response
Hi Ilze, thanks for the review, great to see that you enjoyed your stay with us. We are looking after 5 apartments in this property and the photos we display on our listing is a compilation of all 5 apartments. as they are very, very similar in size, lay-out and furnishings, we have grouped them under 1 listing.
Wynand D - Mar 2022
Overall rating
Baie great en sal definitief weer boek vir my volgende vakansie.
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Very great and will definitely book again for my next holiday.
Clean neat. Safe.
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Urban Oasis at Four Seasons 's response
Hi Wynand, thanks so much for the review and we hope to see you soon again.
Jaco L - Feb 2022
Overall rating
Was mooi uitsig.
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Was nice view.
If you send an SMS with details, let them know about picking up the keys at Pleinstraat 91. Not everyone reads their emails completely.
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Nastasja P - Mar 2022
Overall rating
Teleurgesteld.
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Disappointed.
If you compare photos with the place, there is a big difference. Was expecting an open plan unit as in description but the place is partitioned off and room is very dark. Couch in living room wasn't very clean either, but you sure get what you pay for.
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Urban Oasis at Four Seasons 's response
Hi Nastasja,
We are managing 5 apartments in the Four Seasons Building, 2 of which are studios (open plan) and 3 are 1 bedroom apartments. The photos we display are accurate for each apartment, but are of course a compilation of all 5.
So the apartment you booked will only match some of the photos, not all of them as there are 5 different ones.
Sorry we could not meet your expectations, we will try to make it clearer that there are indeed 5 apartments, all similar in size and furnishings, but differ in lay-out.
Jeanne-marie D - Mar 2022
Overall rating
Gemiddeld - gerieflik, skottelgoed word gewas, alles wat nodig het, beskikbaar in woonplek.
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Average - comfortable, dishes are washed, everything needed, available in residence.
Kitchen area needs attention in terms of hygiene - microwave inside very dirty. Room part stuffy - no window. Nice view of Table Mountain and location average - street sleepers beg if arriving at night and have to wait for parking doors to move up. Elevators and building generally "scary".
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Urban Oasis at Four Seasons 's response
Hi Jeanne Marie, sorry for the communication issue. We will in future send emails and phone messaging to make sure this does not happen again. We are glad you enjoyed your stay otherwise
- Free cancellation up to 1 week before your stay!
- Capacity: 10 people
- All ages welcome
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Check-in: 15:00 to 23:00
Check-out: 10:00 - Address: 47 Buitenkant Street, Zonnebloem, Cape Town, 7925, Western Cape