Villa Mozay
Review Summary
Danielle V - Feb 2025
Overall rating
It felt like home away from home. Relaxing and peaceful.
Villa Mozay 's response
Villa Mozay appreciates the feedback, thank you. It was a pleasure to have Danielle at our house. They are welcome back anytime.
Kumari H - Jan 2025
Overall rating
Lots of fun and relaxation.
Read moreTashnime M - Jan 2025
Overall rating
A most enjoyable stay.
Read moreVilla Mozay 's response
We would like to thank Tashnime for choosing Villa Mozay to be their home over the festive season! They are awesome people and we loved hosting them. We always go the extra mile to assist our guests to make their stay enjoyable and make them feel at home, no matter the extent, although sometimes some things are out of our control, but this family were easy-going, understanding and very awesome. They left our house neat and clean and they took good care of our house. We really loved having them there. We would recommend them to any house and they are welcome to come back to Villa Mozay anytime!
Yolande H - Dec 2024
Overall rating
Below expectations.
Read moreVilla Mozay 's response
At Villa Mozay, we take great pride in ensuring our guests have everything they need to enjoy their stay.
It is unfortunate when guests find themselves in a situation where they feel compelled to take such steps, especially after a change in plans, risking the loss of their payment if they were to cancel. In this case, the guests informed us of their intention to check out and requested to pay for only one night. During the same conversation, they expressed how much their children enjoyed the house but cited a stain on the bed as the reason for wanting to cancel their stay.
It is important to note that the check-in time is 3 PM. The guests misunderstood this, but we accommodated them by allowing check-in at 1 PM. This should have demonstrated our willingness to be flexible even before they arrived at our home.
Villa Mozay works with a professional cleaning company, and while we assured the guests that we would address the matter with them, we immediately offered to provide new bedding. However, this offer was declined by the guests. Villa Mozay also informed them that we would refer the refund request to the booking platform due to it being peak season.
It was only at this point that the guests provided a list of issues, which was forwarded to the platform to facilitate a three-day refund. It became clear that the guests had no intention of staying, but were reluctant to lose the entire booking fee due to the cancellation policy.
Villa Mozay consistently receives excellent ratings across all major booking platforms. Unfortunately, there is little that can be done if guests have ulterior motives.
That being said, we are always open to feedback and continuously strive to improve the guest experience at Villa Mozay.
Charleen M - Jul 2023
Overall rating
Heerlike samesyn kuierhuis. Tieners het veral die movie room geniet!
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Translate to English.
Lovely togetherness visiting house. Teenagers especially enjoyed the movie room!
Was lovely, peaceful atmosphere! Enjoyed stay! Thank you!
This review has been automatically translated using Google.
View original in Afrikaans.
Villa Mozay 's response
Villa Mozay waardeer die mooi boodskap. Dit was 'n groot plesier om hierdie gaste te he in ons Villa…die huis was in baie goeie toestand gelos, baie netjiese gaste wat ek sal voorstel aan enige gaste huis. Hulle is welkom enige tyd by Villa Mozay.
- Free cancellation up to 1 week before your stay!
- Capacity: 10 people
- All ages welcome
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Check-in: 15:00 to 23:00
Check-out: 10:00 - Address: 125 Beach Road, Sandy Point Beach Estate, St Helena Bay, 7382, Western Cape
