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Vintour Guest House

10 reviews
Guest House

Review Summary

3.6 out of 5from 10 reviews for Vintour Guest House
Cleanliness
3.9/5
Service
3.8/5
Location
3.6/5
Safety
3.6/5
Value for money
3.2/5
Esther C - Jan 2024
Overall rating
Cleanliness
4/5
Service
3/5
Location
4/5
Safety
3/5
Value for money
3/5
Esther C
With friends

Good.

Host was friendly and accommodating.

Vintour Guest House 's response

Dear Esther

I trust you are well.

Thank you for the positive feedback. We hope to hear from you soon.

Vintour looks forward to being of service to you.

Warm West Coast regards
Hughleen
Manager

Vintour Guest House
Anonymous Guest - Sep 2023
Overall rating
Cleanliness
3/5
Service
3/5
Location
3/5
Safety
4/5
Value for money
3/5
Anonymous Guest
Family with young children

The service was very friendly but I feel things are being advertised that are not in operation. The location is central and very close to town if you can find something to do there in Saldanha.

Good morning Natasha,. I hope you are well and that you had a lovely weekend. I felt I should give some feedback regarding our stay at Vintour. 1. We made arrangements with Hughleen to clock in at 13h00. (I have the e-mail if you need it. )  When we got there we were turned away and we may not have checked in until 16h00. There is nothing to do on Saldanha and it cost us to drive to Vredenburg to entertain the children there until 16h00 before the Weskus Mall. 2. The website says there are bath facilities but our family room's bath was out of order. The tub plug is stuck in the tub. The sink in the room also had no hot water, only the shower had hot water. 3. The toilet seat was broken. 4.   My parents came to watch the kiddies on Saturday night for me and my husband to go out. It was said on the website that there was DSTV and my parents wanted to watch the rugby. There was no DSTV, Netflix or any other channels available in the room. All the amenities said "payment outstanding". We wanted to watch a movie on Sunday night and the DSTV only has channel 100 and Netflix didn't work. 5.   We had to go and buy our own toilet paper. 6.   The internet connection was very weak and during the rugby that my father had to watch on his phone, it kept crashing. 7.   The balcony off the family room is unsafe and I would not advise people with small children to stay there. . Hughleen and her husband were very friendly. I just feel that there are things being advertised on the website that are not.

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Chamonie M - Dec 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Chamonie M
With partner

Dit was 'n fantastiese vakansie. Die mense is baie vriendelik. Die blyplek is naby aan eetplekke en winkels.

Dit was 'n fantastiese vakansie. Die mense is baie vriendelik. Die blyplek is naby aan eetplekke en winkels.

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It was a fantastic holiday. The people are very friendly. The accommodation is close to eateries and shops.

It was a fantastic holiday. The people are very friendly. The accommodation is close to eateries and shops.

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Vintour Guest House 's response

Baie dankie Chamonie. Dit was 'n groot plesier om julle te huisves. Sien julle binnekort. Bly veilig. Groete aan almal. Vintour Guesthouse

Vintour Guest House
Nabeela S - Aug 2022
Overall rating
Cleanliness
5/5
Service
5/5
Location
4/5
Safety
4/5
Value for money
4/5
Nabeela S
With partner

Fantastic!

Wow, everything was amazing, I would definitely go again.

Vintour Guest House 's response

Thank you so much Nabeelah, it was a great pleasure meeting you and being of service to you. See you soon.

Vintour Guest House
Karish S - Jan 2022
Overall rating
Cleanliness
1/5
Service
2/5
Location
4/5
Safety
2/5
Value for money
1/5
Karish S
With partner

Did not meet my expectations.

There were quite a few issues experienced. Despite booking the Triple Room, we were checked into the Triple Room: Mountain View. Upon querying I was told that there are only two Triple Rooms and that rooms are allocated on a first-come, first-serve basis. This did not make sense as both rooms are available to be booked separately on the website. The Triple Room: Mountain View is not what I booked and to be honest requires a lot of maintenance. The sliding door for example is completely unusable, many fixtures are broken e. g the curtain rod and things in the bathroom, and the shower pressure is very low. The towels initially provided were stained, and a second set requested also had a few stains. The parking at the back of the guesthouse is up a very steep slope and extremely tight. It requires a lot of manoeuvring and I would have expected this to be mentioned in the description of the property. By far the biggest issue I had though was the balance of the payment. I had initially paid the 50% deposit via the website, which was not an issue. Upon arrival, no mention of the outstanding payment was made which led me to believe that it would be due upon checkout as is the norm at other establishments. On the 3rd day of my 6-day stay, I received a call telling me that the outstanding balance must be paid immediately with cash. I queried if I can rather do an EFT or pay online via the website as I was out and unable to draw cash, and was told that it is strictly cash only "by management" latest by the next morning. This not only severely inconvenienced me as I now had to cut time out of my plans to go to the bank and draw cash, but also posed a huge safety risk as I needed to be out and about with a significant amount of money on me. The following morning on my way out to draw the cash, I was again accosted for the payment and despite me voicing my concerns, was again told that it is only cash and no attempt at all was made to accommodate a payment via EFT or credit card via the website. The only positive aspect of my stay was Connie who was always ready to assist with help and cleaning the rooms. Other than that I would definitely not be staying at Vintour ever again.

Sharon K - Oct 2021
Overall rating
Cleanliness
5/5
Service
4/5
Location
4/5
Safety
5/5
Value for money
4/5
Sharon K
On business

My short stay was quite peaceful.

On arrival, I was met by a friendly staff member, and the reception area I observed immediately the sea views and the immaculate neat, clean and tidy surfaces and area. The bedding was clean and fresh - hotel standards. Well done!

Vintour Guest House 's response

Dear Sharon
I trust you are well.
Thank you for the positive comment - it is highly appreciated.
Vintour's Motto: Your Comfort is Our Heartbeat!
We look forward to seeing you soon.
Take care and stay safe.
Warm West Coast Regards
Hughleen

Vintour Guest House
Cornell A - Aug 2021
Overall rating
Cleanliness
4/5
Service
5/5
Location
4/5
Safety
5/5
Value for money
4/5
Cornell A
With partner

Dit was baie lekker.

Ek sal enige tyd weer daar gaan bly.

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It was very nice.

I would stay there again anytime.

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Stephan S - Dec 2021
Overall rating
Cleanliness
4/5
Service
4/5
Location
4/5
Safety
4/5
Value for money
4/5
Stephan S
Family with young children

Oorslaapplek vir 1 aand gesoek in die Weskus.

Baie netjies. Gesukkel om kar in te trek, oprit baie nou.

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Accommodation wanted for 1 night on the West Coast.

Very neat. Difficulty pulling car in, driveway very narrow.

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Bonita M - Jun 2021
Overall rating
Cleanliness
3/5
Service
2/5
Location
2/5
Safety
2/5
Value for money
2/5
Bonita M
With friends

Dit het gevoel asof ons op eiers moet loop. Die huis is nie vir kinders om daar te bly nie. Dit moet uitdruklik gesê word. Kombuis is uitgesluit weens Covid.

Die hostess, Connie, was baie nice. Sy het ons baie welcome laat voel.

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It felt like we were walking on eggs. The house is not for children to stay there. It must be expressly stated. Kitchen is excluded due to Covid.

The hostess, Connie, was very nice. She made us feel very welcome.

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Christine L - Feb 2017
Overall rating
Cleanliness
5/5
Service
5/5
Location
2/5
Safety
2/5
Value for money
2/5
Christine L
With partner

Gasvrye mense.

Etlike aanbouings en verbeteringe aan die gang. Moontlikheid is daar dat dit 'n baie goeie gastehuis kan word as die bouery klaar is. Die mense is ongelooflik vriendelik en baie behulpsaam.

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Great hospitality.

Some maintenance and improvements ongoing at the moment. Maybe it will be a good guesthouse once the builders have finished. The people are very friendly and helpful.

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Vintour Guest House 's response

Goeie dag Christine,

Dit was 'n groot plesier om u en u eggenoot by Vintour te kon hê. Dankie vir u vriendelike terugvoer, ons sien uit na u volgende kuier.

Warm Weskus groete,
Vintour

Vintour Guest House
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per night (sleeps 2)
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  • Free cancellation up to 1 week before your stay!
  • Capacity: 13 people
  • All ages welcome
  • Check-in: 16:00 to 19:00
    Check-out: 10:00
  • Address: 53 Merestyn Road, Saldanha Bay, 7395, Western Cape
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https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAAJGIyNjUyODM2LTFiZDEtNGU4Ny1hOWI0LTA3NTAxNDkxZmM3Zg?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 From R795 per night (sleeps 2) 10 5 1 4 53 Merestyn Road Saldanha Bay 7395 Western Cape 021 201 8900 16:00-19:00 10:00 -33.0019091 17.9405431
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