Waterhouse Guest Lodge Waterkloof
Review Summary
Theuns V - Apr 2024
Overall rating
Dit was alles en meer wat ons nodig gehad het! Baie dankie vir puik slaapplek.
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It was everything we needed and more! Thank you very much for a great place to sleep.
It was lovely and close to everything we wanted to do! We were also able to arrange for a later check-in - thank you very much! You will definitely see us more often.
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Waterhouse Guest Lodge Waterkloof 's response
Baie dankie Theuns vir die positiewe terugvoer! Dit was 'n plesier om julle te akkommodeer en ons is bly julle het die verblyf geniet. Ons sien uit daarna om julle weer te verwelkom in die toekoms!
Waterhouse Span
Andra B - Jan 2024
Overall rating
Dis 'n pragtige gastehuis met velige parkering.
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It's a beautiful guest house with ample parking.
Had a wonderful stay and slept.
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Waterhouse Guest Lodge Waterkloof 's response
Goeie dag Andra
Dankie vir jou positiewe terugvoer! Ons is bly jy het 'n aangename tyd gehad en dat jy die gastehuis se skoonheid en veilige parkering waardeer het. Ons sien daarna uit om jou weer te verwelkom vir nog 'n heerlike ervaring.
Groete
Chantelle
Waterhouse Span
Lourette V - Jan 2024
Overall rating
Fantasties.
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Fantastic.
Fantastic service received. Duty manager was more than helpful and went the extra mile to make our stay homely.
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Waterhouse Guest Lodge Waterkloof 's response
Beste Lourette,
Baie dankie vir die wonderlike terugvoer! Dit is vir ons 'n groot vreugde om te hoor dat jy fantastiese diens ontvang het en dat ons diensbestuurder meer as behulpsaam was. Ons is trots daarop om 'n ekstra myl te loop om ons gaste se verblyf huislik en aangenaam te maak.
Ons waardeer jou waardevolle kommentaar en sien uit daarna om jou weer in die toekoms te verwelkom. As daar iets spesifieks is wat jy wil noem of enige ander terugvoer wat jy met ons wil deel, laat weet ons asb..
Baie dankie en vriendelike groete,
Waterhouse
Yolande D - Jan 2024
Overall rating
Sien sterre.
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See stars.
Most beautiful place ever, with a nice patio and a beautiful garden. Everything you need is there. Friendly reception and always there to help with anything.
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Waterhouse Guest Lodge Waterkloof 's response
Beste Yolande,
Baie dankie vir die pragtige resensie! Ons is opreg bly om te hoor dat jy die tyd by ons as die mooiste plekkie ervaar het. Dit is vir ons 'n groot eer om te weet dat jy die kuierstoep en die mooi tuin geniet het. Ons span streef daarna om 'n vriendelike ontvangs en behulpsame diens te bied, en ons is bly dat dit vir jou opgemerk is.
Ons waardeer jou terugvoer en sien daarna uit om jou weer in die toekoms te verwelkom. As daar enige iets is waarmee ons jou kan help, laat weet ons asb..
Vriendelike groete,
Chantelle Waterhouse
Mabel V - Jan 2024
Overall rating
Ek en my drie kinders het daar oorgebly in die week. Alles was puik! Baie veilig.
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My three children and I stayed there during the week. Everything was great! Very safe.
Very nice and safe!
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Ryno P - Sep 2024
Overall rating
Baie lekker en gemaklik. Nie nodig om by ontvangs aan te meld nie.
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Very nice and comfortable. No need to check in at reception.
Checked in very quickly and efficiently. Kids loved the place and wanted to stay longer. I was able to take a nice long bath for once. Coffee and tea, and filter coffee with a plunger! For me as a coffee belly, this was probably the best part. No wait, that was the bath.
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Waterhouse Guest Lodge Waterkloof 's response
Baie dankie vir jou wonderlike terugvoer! Ons is so bly om te hoor dat julle die verblyf geniet het en dat die kinders so lief was vir die plek. Dit klink of jy goed gebruik gemaak het van die bad én die koffieplunger – twee van ons gunstelinge ook! Ons hoop om julle weer binnekort te verwelkom vir nog 'n heerlike kuier.
Veilige reise en tot volgende keer!
Celi S - Jul 2024
Overall rating
Amazing.
Waterhouse Guest Lodge Waterkloof 's response
Thank you for your kind words! We're delighted that you enjoyed your stay and found our guesthouse to be the best value for money. We hope to welcome you back soon!
Maryke V - Jun 2024
Overall rating
Netjies en gemaklik.
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Neat and comfortable.
The guest house is neat, clean and safe. Best beds! One feels at home! My only negative comment is the "noise". You unfortunately hear the rooms next to you and above you (when they walk or drop things, bump etc.). So if we were to stay there again, I would book at the detached unit. But with everything else I can't find fault!
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Waterhouse Guest Lodge Waterkloof 's response
Beste Maryke
Baie dankie vir jou positiewe terugvoer oor ons gastehuis! Ons is verheug om te hoor dat jy die netheid, veiligheid, en gemak van ons fasiliteite waardeer het, en dat jy tuis gevoel het met ons beste beddens.
Ons vra omverskoning vir die geraas wat jy ervaar het van die kamers langs en bo jou. Ons sal dit met graagte verder ondersoek en verbeterings aanbring om te verseker dat toekomstige gaste nie dieselfde probleem ervaar nie. Ons is ook bly om te hoor dat jy die losstaande eenheid oorweeg vir jou volgende besoek - dit is inderdaad 'n goeie opsie vir 'n stiller ervaring.
Weereens, baie dankie vir jou terugvoer en ons sien uit daarna om jou weer te verwelkom.
Vriendelike groete,
Waterhouse Span
Juane H - Dec 2023
Overall rating
Alles was 100%.
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Everything was 100%.
Everything perfect and comfortable.
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Zelmarie V - Dec 2023
Overall rating
Fantasties.
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Fantastic.
It was so fun! Will stay there again and again.
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Waterhouse Guest Lodge Waterkloof 's response
Baie dankie Zelmarie vir die goeie resensie! Dit was net 'n plesier om jou te gasheer!
Diane V - Nov 2023
Overall rating
Beslis op ons lys om weer te besoek!
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Definitely on our list to visit again!
We thoroughly enjoyed the stay!
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Waterhouse Guest Lodge Waterkloof 's response
Dit is wonderlik om te hoor dat julle die verblyf geniet het! Ons sien uit daarna om julle weer te verwelkom. As daar enige spesifieke insette is wat julle wil deel om julle toekomstige ervaring te verbeter, laat weet asseblief. Baie dankie vir die ondersteuning en die geleentheid om julle gasheer te wees. Tot binnekort.
Waterhouse Span
Melissa D - Jun 2023
Overall rating
Overall, our stay exceeded our expectations by leaps and bounds!
Waterhouse Guest Lodge Waterkloof 's response
Thank you so much for the great review.
It was a pleasure hosting the group of guests.
Regards,
Waterhouse
Wilna N - Apr 2023
Overall rating
Baie gerieflik.
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Very convenient.
Felt very special, als is beautiful.
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Waterhouse Guest Lodge Waterkloof 's response
Baie dankie vir die mooi resensie, Jp.
Was net n plesier om julle te gasheer.
Groete
Waterhouse
Manie B - Feb 2023
Overall rating
Sal aanbeveel.
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Will recommend.
Peaceful service and we were received with friendly staff and helpfulness.
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Waterhouse Guest Lodge Waterkloof 's response
Baie dankie Yolanda vir jou vriendelike terugvoering !
Hoop om jou weer gou te ontvang.
Groete
Waterhouse Span
Rona D - Jan 2023
Overall rating
Alles was skoon en reg toe ons daar aankom.
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Everything was clean and ready when we got there.
It's very nice and neat, no loadshedding.
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Waterhouse Guest Lodge Waterkloof 's response
Goeiedag Rona, baie dankie vir die resensie. Plesier om julle te gasheer.
Klaas V - Oct 2022
Overall rating
Dit is die mooiste plek waar ons nog gebly het.
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This is the most beautiful place we have ever stayed.
Definitely value for money. It is the most interesting and artistic place we have ever been.
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Waterhouse Guest Lodge Waterkloof 's response
Ons waardeur jou resensie so baie!
Dit was n plesier om julle te gasheer.
Hoop om julle gou weer te verwelkom.
Groete
Waterhouse Span
Cecilia R - Jun 2022
Overall rating
Pragtige eenhede en goed geleë.
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Beautiful units and well located.
Very friendly and helpful reception and the rooms beautiful with everything you need. Was perfect for sister in wheelchair. Will definitely stay there again.
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Waterhouse Guest Lodge Waterkloof 's response
Goeiedag Cecilia,
Baie dankie vir jou mooi resensie!
Dit was n plesier om julle te gasheer.
Hoop om julle weer te verwelkom.
Groete
Waterhouse Span
Lani R - May 2022
Overall rating
Lieflike oornagverblyf.
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Lovely overnight stay.
Comfortable overnight accommodation in a quiet, tree-rich area. We were pleasantly surprised by a free upgrade to the beautiful Life suite with complimentary sherry and a warm, comfortable bed. We will definitely visit again.
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Waterhouse Guest Lodge Waterkloof 's response
Baie dankie Lani, dit was 'n plesier om julle te huisves.
Hoop om julle gou weer te verwelkom.
Groete
Waterhouse Span
Wynand S - Apr 2022
Overall rating
Baie lekker plek.
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Very nice place.
Enjoyed it a lot. Would recommend the place to anyone.
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Waterhouse Guest Lodge Waterkloof 's response
Baie dankie vir jou vriendelike resensie Wynand.
So bly julle dit geniet by ons.
Enige tyd welkom terug.
Groete
Waterhouse Span
Hennie G - Feb 2022
Overall rating
Valentynsdag-verrassing.
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Valentine's Day Surprise.
Made reservation for Valentine's Day but we didn't let the guest house know. They changed us from the basic room to the "honeymoon suite" and it was really far beyond my expectation. Would recommend Waterhouse Guest Lodge any day!
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Waterhouse Guest Lodge Waterkloof 's response
Goeie dag Hennie
Baie dankie vir die wonderlike terugvoering.
Dit was 'n plesier om julle te gasheer.
Ons wens julle nog baie gelukkige jare saam.
Groete
Waterhouse
Elizabeth M D - Jan 2022
Overall rating
Tranquil forest vibes.
Read moreWaterhouse Guest Lodge Waterkloof 's response
Good day Elizabeth,
Thank you so much for the stunning review, we at Waterhouse Guest Lodge appreciate it so much.
It was a pleasure hosting you.
Regards,
Waterhouse Team
Riana V - Dec 2022
Overall rating
Would love to use it again if the unit we book at least have air-conditioning.
Waterhouse Guest Lodge Waterkloof 's response
Good day Riana, thank you so much for your feedback. We will definitely look into Air-conditioning. It was a pleasure hosting you. Regards,
Waterhouse Team
Jannie P - Apr 2022
Overall rating
Great.
Waterhouse Guest Lodge Waterkloof 's response
Goeie dag Anzele
Baie dankie vir die mooi resensie.
Hoop om julle gou weer terug te verwelkom.
Groete
Waterhouse Span
Charlize D - Jul 2022
Overall rating
Het baie lekker gebly. Plek is baie netjies, privaat en veilig.
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Had a great stay. Place is very neat, private and safe.
We had a great stay, we just didn't know how to check out and had to find someone to help. But other than that there were no problems. Very neat and clean and safe.
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Waterhouse Guest Lodge Waterkloof 's response
Goeie dag Charlize
Baie dankie vir jou terugvoering.
Dit was 'n plesier om julle te huisves.
Groete
Waterhouse Span
Anonymous Guest - Mar 2022
Overall rating
Nice guest house but not peaceful.
The guest house is very nice but we didn't get much sleep we were on the ground floor and 2 of the 3 nights we slept there was a lot of movement on the top floor from about 5 o'clock in the morning. Our friends who were with us also got a shock when they didn't get the room that was booked and confirmed.
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Ellene B - Nov 2021
Overall rating
Pragtige gastehuis, goeie diens.
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Beautiful guest house, good service.
Fantastic guest house.
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Waterhouse Guest Lodge Waterkloof 's response
Baie dankie vir die vriendelike boodskap!
Hoop julle is veilig terug in Welkom!
Groete,
Waterhouse
Suenell S - Nov 2021
Overall rating
Beautiful.
Waterhouse Guest Lodge Waterkloof 's response
Thank you Suenell it was a pleasure hosting you and your partner!
Hope you enjoyed the wedding.
Regards
Waterhouse Team
Steph B - Aug 2021
Overall rating
Beautiful - great location. Clean. Thank you.
Waterhouse Guest Lodge Waterkloof 's response
Good day Steph
Thank you for staying at Waterhouse Guest Lodge!
It was a pleasure hosting you and thank you for the great feedback!
Regards
Waterhouse Team
Melissa D - Aug 2021
Overall rating
Cozy.
Waterhouse Guest Lodge Waterkloof 's response
Good day Melissa
Thank you for the short and sweet review!
Hope that you will revisit when you in PTA!
Regards
Waterhouse Team
Sarie T - May 2021
Overall rating
Dit was regtig baie kort. 8 uur die aand tot 8 die oggend, maar ek sal weer daar gaan bly.
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It was really very short. 8 o'clock in the evening until 8 in the morning, but I would stay there again.
We were a mother and son.
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Waterhouse Guest Lodge Waterkloof 's response
Goeiedag Sarie
Baie dankie vir jou ondersteuning by Waterhouse Guest Lodge in Muckleneuk.
Dit was 'n plesier om julle te gasheer.
Bespreek gerus weer by ons.
Groete
Waterhouse Span
Yolandi S - Oct 2021
Overall rating
Baie mooi, maar onvoorspelbaar. Jy kry dalk nie wat jy bespreek nie.
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Very beautiful, but unpredictable. You may not get what you book.
We booked a more expensive room and due to a guest being allowed in the room longer after departure time we were placed in a cheaper room. We are not compensated the difference. Numerous excuses. The customer service was very poor. We are very disappointed.
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Waterhouse Guest Lodge Waterkloof 's response
Ek wil net groot omverskoning vra vir die ongerief en nalatigheid.
Die verandering van die reelings was beslis nie reg gehanteer nie.
Waterhouse wil ook graag die verskil aan jou terug vergoed.
Joanitha V - Aug 2020
Overall rating
Ons het heerlik gebly by Waterhouse. Baie netjies en skoon en personeel hulpvaardig en vriendelik.
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We had a lovely stay at Waterhouse. Very neat and clean and staff helpful and friendly.
Had a great time at Waterhouse Guest House. Would definitely recommend.
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Waterhouse Guest Lodge Waterkloof 's response
Baie dankie Joanitha vir die mooi resensie. Dit was 'n plesier om julle as gaste te ontvang.
Groete
Waterhouse Span
Andra B - Oct 2020
Overall rating
Netjies en waarde vir geld.
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Neat and value for money.
Neat and nice room with nice filter coffee. Secure parking and close to shops and eateries.
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Waterhouse Guest Lodge Waterkloof 's response
Goeiedag Andra
Baie dankie dat julle by ons kom bly het, ons waardeer ook die mooi terugvoering.
Hoop dat julle weer sal terug kom.
Adèle D - Nov 2020
Overall rating
Baie aangenaam.
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Very pleasant.
Unfortunately, at the end there was a very noisy group that kept us awake until the early hours of the morning. Management addressed the noisemakers after a request. They didn't stop. Instead, place them away from other guests.
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Waterhouse Guest Lodge Waterkloof 's response
Goeiedag Adele
Baie dankie dat julle by ons kom bly het.
Ek is baie jammer oor die laaste aand.
Ek hoop wel julle sal weer terug kom en baie dankie vir die terugvoering.
Hendrik W - Sep 2020
Overall rating
Goeie keuse.
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Good choice.
This accommodation is well located, safe, clean and tidy. The staff are friendly and helpful. Our only problem was that the entrance gate and the street address are on two different streets (it's a corner lot), but a quick phone call soon sorted out the confusion. Definitely a very good choice for accommodation in this area.
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Waterhouse Guest Lodge Waterkloof 's response
Goeie dag
Baie dankie vir die mooi boodskap ons waardeer dit opreg!Ons sal ook die aanwyssings verbeter.
Hoop om julle weer in die toekoms te verwelkom!
Groete
Waterhouse Span
Johanna H - Dec 2019
Overall rating
Gasvry en 'n huis weg van huis.
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Hospitable and a home away from home.
Spontaneous hospitable reception. Clean and neat accommodation. We had a wonderful stay!
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Frikkie P - Nov 2019
Overall rating
Die beste.
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The best.
The fact that we went back to the same suite says it all. This is for sure the accommodation we will use to stay in Pretoria.
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Frikkie P - Sep 2019
Overall rating
Memories.
Waterhouse Guest Lodge Waterkloof 's response
Baie dankie Frikkie vir die mooi woorde! Hoop om julle gou weer terug te verwelkom.
Mag dit altyd 'n mooi herhinnering wees en julle terug bring.
Groete
Chantelle
Waterhouse Guest Lodge
Mia D - Mar 2019
Overall rating
Tasteful accommodation in tranquil surroundings, a feast for the eyes!
Read moreJulie Q - Mar 2019
Overall rating
Quirky and homely accommodation in a lovely part of Waterkloof.
Hanri M - Mar 2019
Overall rating
Dit was rustig en baie gemaklik.
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It was peaceful and very comfortable.
The guest house is situated in a comfortable place for where I had to go. It is quiet, comfortable and very neat.
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Waterhouse Guest Lodge Waterkloof 's response
Baie dankie vir die mooi kommentaar oor ons Gastehuis Hanri.
Ons is bly jy het die verblyf geniet en hoop om jou gou wee te sien.
Carla
Sam J - Dec 2019
Overall rating
Attention to detail lacking.
Read moreSuzette J - May 2019
Overall rating
Rustig, veilig, mooi. Ek kon vrylik asemhaal.
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Quiet, safe, beautiful. I could breathe freely.
The arrival was not pleasant. Sit and wait in front of the gate for 15 minutes, due to d Duty Manager who was not on site and a new worker who has no idea how to open the gate from a mobile phone. When I did gain access, the staff were friendly and helpful. However, the room lacks a good dusting (artificial flowers), but is extremely comfortable with a nice atmosphere. The gardens, water 'features' calming and the bird sounds (in cage) an unforeseen joy for this barefoot child. Good value for money. Breakfast delicious and quickly served. Thank you, I will stay here again.
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Rolien H - Mar 2019
Overall rating
Het aan behoeftes voldoen.
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Met needs.
Waited a long time at gate to get in while it was raining hard. Bells rang. Got through after many calls.
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Debbie V - May 2019
Overall rating
Onpersoonlik.
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Impersonal.
There is no personality in this B&B and it has no detail. If you have king size beds then you provide bedding for that size of bed. The plunger is broken and the shower drips all the time. The people who stayed above us sounded like they were running over me until the wee hours, because the sound between the two rooms travels.
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Ilse V - Dec 2019
Overall rating
It was not a pleasant experience at all.
Read moreNiekie B - Dec 2018
Overall rating
Baie mooi vriendelike personeel, sal aanbeveel aan al my vriende.
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Very nice friendly staff, will recommend to all my friends.
It was very nice can't fault it, would stay again anytime.
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Marelize N - Jul 2018
Overall rating
Fantasties!
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Fantastic!
Thank you very much for the wonderful stay! Everything was 100% right and beautiful. Rooms and bathrooms were very clean and tidy.
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Monique J - May 2018
Overall rating
Heerlike ligging, veilig.
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Lovely location, safe.
It was a nice experience for our family. Close to the restaurants and malls. We felt safe.
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Ingrid P - Mar 2018
Overall rating
Die solderkamer was net vreugde!
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The attic room was just joy!
I came to visit my daughter in Pretoria and booked a place at Waterhouse because of its convenient location in relation to the main roads in and around Pretoria. We stayed in the "Loft" with our own porch. It is private and sheltered. Everything was perfection. I asked for a breakfast at 7:00 the next morning, but the message was not conveyed. Unfortunately I had to be on the road at 7:30 - there was no one available to ask.
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Waterhouse Guest Lodge Waterkloof 's response
Goeie More Ingrid,
Baie dankie vir die mooi opmerkings oor ons gastehuis.
Ons is bly ons jy het die kamer genaamd "Memories" geniet en baie lekker geslaap dis waarna ons strewe om jou gelukkig te maak. In verband met onbyt is ek baie jammer oor die situasie dit was gereel vir sewe uur.
Ek het met die personeel gepraat en ons sal dit dadelik regstel en seker maak daars altyd iemand beskikbaar om te help.
Groete,
Carla
Elize J - Dec 2018
Overall rating
Die verblyf was uit die boonste rakke!
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The accommodation was of the highest quality!
Thanks a lot, we'll definitely stay here again. It was peaceful and quiet and the rooms were beautiful. Breakfast was deliciously prepared and it's value for money. Friendly staff that are willing to help.
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Waterhouse Guest Lodge Waterkloof 's response
Baie dankie vir die mooi kommentaar, ons waardeer dit opreg. Ons is bly julle het die verblyf geniet by ons.
Carla
Hanlie S - Apr 2018
Overall rating
Sal weer teruggaan. Oulike dekor en tuin.
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Will go back again. Cute decor and garden.
Gas geysers did not work.
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Ursula C - Apr 2018
Overall rating
Nie goed nie.
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Not good.
If you want to book, ask first if there is a group booking. The social area is very close to some of the rooms. Unfortunately, the group did not abide by the rules and made a noise, used fowl language and drank a lot for 2 nights until after 00:00. The manager and owner did not do anything about it, even though we asked them. We tried to deal with it on our own on the 2nd night and were threatened with physical assault. To date, the owner did not even call to apologise, although she was aware of the problem. Stay there, but be warned.
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Magda V - Dec 2018
Overall rating
Eintlik terrible.
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Actually terrible.
The pictures of the place and what we got were not the same. The booking said breakfast was included, we had to pay for breakfast.
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Waterhouse Guest Lodge Waterkloof 's response
Goeiemore Johan, baie dankie vir jou kommentaar.
Ons vra onverskoning oor die ongerief.
Die prys van R 950.00 is vir die kamer alleenlik, en op die webtuiste is dit duidelik genome dat ons onbyt ekstra is.
Carla
Astrid B - Dec 2017
Overall rating
Pragtige plek, baie gerieflik, luuks.
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Stunning place, very convenient, luxurious.
Stunning, every unit with different names and a beautiful garden and pathways and interior design, luxurious, very conveniently appointed.
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Jan B - Jan 2017
Overall rating
Pragtige gastehuis waarin ons veilig gevoel het met behulpsame, vriendelike personeel
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Beautiful guesthouse in which we felt safe with helpful and friendly staff.
We had a nice stay. The guesthouse is beautiful, clean and safe. The owner immediately made us feel at home.
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Jeanette L - Jul 2017
Overall rating
Onverbeterlik.
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Couldn't have been better.
Were welcomed with warmth. Had a lovely time and would definitely stay there again.
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Estelle V - May 2017
Overall rating
Pragtig en gemaklik, 'n juweel in die stad.
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Beautiful and comfortable, jewel in the city.
Stunning accommodation and delicious breakfast! I definitely recommend Waterhouse to all arty travellers and also people with an eye for the quaint. Convenient location.
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Amelia M - Dec 2017
Overall rating
Baie aangenaam.
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Very nice.
Breakfast was not included in the rate.
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Richard P - Nov 2016
Overall rating
Great, excellent service.
Read moreMegan M - Feb 2016
Overall rating
Baie lekker en rustig .
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Very nice and peaceful.
Waterhouse Guesthouse is very peaceful, and very beautiful. It doesn't feel like you are in Pretoria would definitely recommend.
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Bonita B - May 2016
Overall rating
Baie netjies en stil!
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Very neat and quiet!
Everything was neat and the atmosphere was calm.
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Christo W - Mar 2016
Overall rating
Dit was glad nie aangenaam in ag genome die prys wat betaal word.
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It was not pleasant at all considering the price paid.
The decor and so on is nice, but accommodation is just as important. We waited at the gate for at least 12 minutes, after talking to the lady four times (maybe five). According to a staff member, the signal to open the gate was too weak. If they know this they should do something about it. The room was tidy, but the sherry glasses were not washed, the bathroom rug was dirty and there are NO windows in the room, only a sliding glass door. The TV programs are insufficient for Afrikaans-speaking people.
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Liezl B - Aug 2015
Overall rating
Ideale verblyf vir gesin met kinders.
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Ideal accommodation for family with children.
Waterhouse is perfect for our family with small children. Appreciate all the extra effort they put in for us. It's clean, tidy, with a peaceful and homely atmosphere. Even helped track down a lost teddy!
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Fatima L - Apr 2015
Overall rating
What a charming, beautiful place.
- Free cancellation up to 24 hours before your stay!
- Capacity: 34 people
- All ages welcome
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Check-in: 14:00 to 20:00
Check-out: 10:00 - Address: 202 Lawley Street, Waterkloof, Pretoria, 0181, Gauteng