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Whale View Self-catering Apartment

Self Catering

Review Summary

3 out of 5from 15 reviews for Whale View Self-catering Apartment
Cleanliness
3.3/5
Service
2.3/5
Location
3.3/5
Safety
3.5/5
Value for money
2.6/5
Judene B - Dec 2024
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Judene B

We loved staying there, perfect for bonding and to relax.

Absolutely amazing, relaxing and worth every penny.

Corinne E - Feb 2023
Overall rating
Cleanliness
4/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
4/5
Corinne E
With partner

See-uitsig fantasties.

Ons het baie lekker gebly, maar net 1 toiletpapier rol was vir 4 mense gelos. Dit maak dit baie ongemaklik, veral as jy nie die area ken en moet dringend ry. Dit is wel self-catering, maar ek dink tog daar kan koffie, suiker en melk vir gaste gelos word. Die woonstel het bietjie aandag nodig, maar verder is die sea view fantasties.

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Sea view fantastic.

We had a great stay, but only 1 roll of toilet paper was left for 4 people. This makes it very uncomfortable, especially if you don't know the area and need to drive urgently. It is self-catering, but I think coffee, sugar and milk can be left for guests. The apartment needs some attention, but otherwise the sea view is fantastic.

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Ettiene V - Jan 2024
Overall rating
Cleanliness
4/5
Service
5/5
Location
4/5
Safety
4/5
Value for money
5/5
Ettiene V
On business

Baie rustig. En mooi skoon.

Vars lug, ruik. Die see. Sien die see. Baie lekker en rustig.

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Very calm. And pretty clean.

Fresh air, smell. The sea. See the sea. Very nice and peaceful.

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Whale View Self-catering Apartment 's response

Dankie Ettiene,

Kom kuier sommer gou weer!

Whale View Self-catering Apartment
Anoleigh J - Jun 2024
Overall rating
Cleanliness
5/5
Service
1/5
Location
5/5
Safety
5/5
Value for money
5/5
Anoleigh J
Family with teenagers

Dit was okay maar sal definitief nie weer by 51 in book nie.

Het oraait gebly. Daar was nie lekker kommunikasie nie. Moes ook 'n hele ruk wag om in te check. Die nommer was ook verkeerd van die agent. En daar was nie braaigeriewe op die dek nie, moes self braaitoerusting gaan koop. Moes self wynglase ook gaan koop. DStv was die nag binne in my kinders se gesig afgesit. Die skuifdeur was stukkend en die gordyne. Moes ook my eie toiletpapier gaan koop. Die agent het nie geweet van my verblyf toe ek vrae vir my deposito nie. Het 'n e-pos gestuur oor my deposito, maar geen terugvoering gekry nie. Wag nou nog vir my deposito.

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It was okay but definitely will not book with 51 again.

Stayed here. There was no good communication. Also had to wait quite a while to check in. The number was also wrong from the agent. And there were no barbecue facilities on the deck, had to go and buy barbecue equipment myself. Had to go and buy wine glasses myself. DStv was turned off in my children's face that night. The sliding door was broken and the curtains. Also had to go buy my own toilet paper. The agent did not know about my residency when I asked questions for my deposit. Sent an email about my deposit but got no response. Still waiting for my deposit.

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Arthur P - May 2024
Overall rating
Cleanliness
4/5
Service
1/5
Location
4/5
Safety
4/5
Value for money
3/5
Arthur P
With partner

Die woonstel was netjies, maar die breuke was nie reggestel voor ons aankoms nie.

Ons was baie teleurgestel. Geen kommunikasie met die eienaar nie. Baie oproepe gemaak met aankoms, maar die eienaar het nie opgetel nie. Daar was breuke wat ons aangemeld het, maar die eienaar het nie gereageer nie. Handdoeke en komberse het opgradering nodig. Ons het ons eie gaan koop, asook ons eie skoonmaakmiddels, vadoeke, lugverskoner, ens.

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The apartment was tidy, but the cracks had not been fixed before our arrival.

We were very disappointed. No communication with the owner. Made many calls upon arrival but the owner did not pick up. There were breakages that we reported, but the owner did not respond. Towels and blankets need upgrading. We went to buy our own, as well as our own cleaning products, dishcloths, air freshener, etc.

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Whale View Self-catering Apartment 's response

Hi Arthur,

My huishoudster was daar om mee te help kommunikeer, so ek verstaan nie wat die probleem was nie. Ek het wel jou baie boodskappe geantwoord. As julle die instruksies gelees het, het die duidelik my huishouster se nommer gegee vir kommunikasie. Ook op die inligting was gesê omdat dit selfsorg is, verskaf ek nie skoonmaakmiddels ens nie. Dit was seker nie regtig nodig nie omdat julle net 3 dae gebly het......'n Lugverskoner?!

Whale View Self-catering Apartment
Dezlin R - Feb 2024
Overall rating
Cleanliness
2/5
Service
2/5
Location
3/5
Safety
4/5
Value for money
3/5
Dezlin R
Family with young children

Our 23rd wedding anniversary with our kids was not a very pleasant stay.

When we were on our way and contacted the owner she advised that she did not get any confirmation and that her apartment is fully booked for the weekend. She said that there is a problem with the website confirming dates that are already booked. I told her that I made a payment for the weekend and it was confirmed and I got a confirmation back, I told her that we are 30 minutes away and I have 2 children with me and we have nowhere else to stay. She then said that this was not her problem and that we could just stay the Friday night but must check out the next morning. I told her that this was very unprofessional and her tone. I called the owner back and she said oh yes that is still open. Not once did she even say sorry or apologise. She just said her cleaner would open for us. When we got there the cleaner was there to give us the keys. After about an hour we were met by ants and cockroaches coming out of the kitchen cupboards. I then sent the cleaner a message to ask what was happening here. She said that the owner had to get someone to fumigate the place but it was not done yet. We were really upset about this. My husband wanted to leave with the kids but we had nowhere to go so late. My kids were scared to sleep thinking they would crawl over them in their sleep. Then Saturday morning my husband was opening the sliding door and one of the screws came out and the glass on top of the door came loose. We informed the cleaner but the owner then sent a message about 2 hours later and said it was too late to send out someone and that we should just handle to door with caution. The coaches in the lounge are hard and also not comfortable to sit on for long. They should upgrade.

Lee-ann S - Jul 2024
Overall rating
Cleanliness
1/5
Service
1/5
Location
5/5
Safety
5/5
Value for money
1/5
Lee-ann S
With friends

Dit was glad nie waarde vir my geld nie.

Ons was deur niemand ontvang toe ons daar aangekom het nie nadat iemand ons sou ontvang het. Toe ons die eienaar bel, was sy baie ongeduldig toe sy moes verduidelik hoe ons die deur oopkry. Daar was nie WiFi nie, ook nie toiletpapier in die toilet nie, soos geadverteer nie. Toe ek die eienaar bel, wou sy hê ek moes bel om die WiFi uit te sorteer. Die TV het ook nie gewerk nie, en ons het eers laat die Saterdagmiddag 1 kanaal gehad.

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It was not value for my money at all.

We were not received by anyone when we arrived after someone would have received us. When we called the owner, she was very impatient when she had to explain how we got the door open. There was no WiFi, nor toilet paper in the toilet, as advertised. When I called the owner she wanted me to call to sort out the WiFi. The TV didn't work either, and we only had 1 channel late on Saturday afternoon.

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Karin V - Nov 2024
Overall rating
Cleanliness
3/5
Service
1/5
Location
1/5
Safety
1/5
Value for money
1/5
Karin V
With partner

Teleurgestel.

Daar is konstruksie naby die eenheid aan die gang met 'n lawaai deur die dag. Breekdeposito word vooraf vereis, maar meer as 2 weke later wag ek steeds vir die eienaar vir my terugbetaling.

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Disappointed.

There is construction going on near the unit with noise throughout the day. Breakage deposit is required in advance, but more than 2 weeks later I am still waiting for the owner for my refund.

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Gerhard L - Sep 2023
Overall rating
Cleanliness
4/5
Service
1/5
Location
4/5
Safety
4/5
Value for money
2/5
Gerhard L
With partner

Uiters swak reaksies van eienaar.

Eerstens vat dit haar 4 ure om die DSTV te aktiveer, so ek mis toe Sondag se krieket en rugby. Tweedens reageer sy eers 11 uur die volgende oggend op my derde boodskap oor die mikrogolfoond wat nie werk nie. Eers nog 'n dag later bring sy 'n ander mikrogolf. Derdens was ons sonder wifi tot die derde dag. Nie een keer het sy om verskoning gevra vir haar laat antwoorde of die ongerief wat ons verduur het nie. Haar arrogante antwoord was "I am not at your beck and call". Bly liewers weg. Daar is ander verblyfplekke in dieselfde kompleks wat goedkoper is.

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Extremely poor responses from owner.

Firstly, it takes her 4 hours to activate the DSTV, so I then miss Sunday's cricket and rugby. Second, she didn't respond to my third message about the microwave not working until 11 o'clock the next morning. Not until another day later does she bring another microwave. Third, we were without wifi until the third day. Not once did she apologize for her late responses or the inconvenience we endured. Her arrogant reply was "I am not at your beck and call". Better stay away. There are other places to stay in the same complex that are cheaper.

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Anonymous Guest - Aug 2023
Overall rating
Cleanliness
4/5
Service
1/5
Location
1/5
Safety
2/5
Value for money
1/5
Anonymous Guest
Family with young children

Not what we expected, inside the complex the place to stay is nice but outside is a bad location.

All the equipment like the microwave did not work. I have a small baby and I had to boil all the bottles to sterilize them. We brought it up but nothing was done about it. The power kept tripping when the TV and the Wireless were on so we turned it off completely after a while. The location does not feel safe except when you are in the complex itself. The apartment needs attention because there are broken elements such as the bathtub handle which is broken which caused an injury (not major).

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Anna S - Jan 2023
Overall rating
Cleanliness
2/5
Service
1/5
Location
2/5
Safety
1/5
Value for money
1/5
Anna S

Unsafe, no railing to walk on the footpaths.

My sister had an accident when we walked on the footpath where there was no railing. She fell straight down onto her face and arms. After a long battle getting her to safety we had to carry her to our car. It was our very first day and the owner of 51 Whale View blatantly refused to refund us at all. She did not even wanted to give us a day or two before paying our breakage deposit and being so cruel will never ever get a good report from me or my family. We left in such a hurry that we actually left all our meat in the freezer which I told the housekeeper she can keep.

Whale View Self-catering Apartment 's response

Good day,

We are sorry that your sister got injured during your stay with us. Please note that the railings on the walk paths to the beach are not private property, and we have no control over maintenance.
I was more than willing to offer you some days for a free holiday or even all your days for a next time with us. You declined all of this and demanded your money back. The website clearly states that a refundable breakage deposit is required, and for you to dispute this was unreasonable as no other guests have had a problem with it. Again, I'm very sorry about the broken arm; I tried to make suggestions and compromises with no success. Keep well.

Whale View Self-catering Apartment
Neville C - Aug 2019
Overall rating
Cleanliness
3/5
Service
4/5
Location
4/5
Safety
5/5
Value for money
3/5
Neville C
With friends

Value for money is questionable.

We booked Whale View because of the main picture - view of the ocean, and some supported pics. These are good and are the actual pics. Ocean view is awesome, 180 degree and the angle of the waves crashing against the rocks really awesome. Beds were very comfy and we slept very comfortably. The security guy at entry was exceptionally professional and friendly, helpful and a great first contact on site. We were awakened with the sound of maintenance at 8:30 am (drilling against the wall behind my bed) while this won't happen to everyone, I am not happy that they booked me into a place where they knew my wake-up call would be the sound of a power-drill. We arrived on a chilly winters afternoon. There are no heaters / heating provided (no heaters or bed warmer electric blankets). Our guests had to use the blankets to stay warm and enter cold beds (at this price, a warm blanket would be a great idea!). We were comparing this place to others in the same area, and the value for money is questionable when you consider a self catering apartment (2 bedroom), with and "out of main town area" location, to those in town, with a similar / better view, and better things within view or walking distance. The price wasn't justified - even without the noisy wake-up call. While the picture shows you are "right on the beach", most people will have a few cottages before them - privately owned. So your access to the beach is around these privately owned cottages. The view is elevated, so you see the ocean and everything, but the perception of on the beach is different to mine.- Couches seem dated - have covers on them, allowing them to be protected, but it seems tacky - wasn't a fan. The couch in the picture, with a throw-over on them.

Anonymous Guest - Jun 2019
Overall rating
Cleanliness
3/5
Service
3/5
Location
4/5
Safety
2/5
Value for money
3/5
Anonymous Guest
With friends

Not what you see in the photos

The accommodation is not as it is shown in the photos

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Liane P - Dec 2018
Overall rating
Cleanliness
3/5
Service
1/5
Location
1/5
Safety
2/5
Value for money
1/5
Liane P
With partner

Baie teleurgesteld!

Die advertensie was vir 'n grondvloer-eenheid wat 20 m van die see af is. Die eenheid is egter op die eerste vloer en baie verder as 20 m van die see af. Die tarief wat ek betaal het regverdig glad nie wat geadverteer is nie. Groot teleurstelling teen dubbel die prys van ander eenhede in die "estate".

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Very disappointed!

The advert was for a ground floor unit which is 20m from the sea. However, the unit is on the first floor and much further than 20 m from the sea. The rate I paid did not justify what was advertised at all. Big disappointment at double the price of other units in the "estate".

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Christiaan V - Nov 2017
Overall rating
Cleanliness
3/5
Service
3/5
Location
1/5
Safety
3/5
Value for money
1/5
Christiaan V
Family with teenagers

Te duur, geen braai by eenheid.

Sien sterre.

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Too expensive, no braai at unit.

See stars.

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From
From R 1 200
per night (sleeps 4)
From
R 1 200
per night (sleeps 4)
Make a Booking
  • Capacity: 4 people
  • All ages welcome
  • Check-in: 15:00 to 20:00
    Check-out: 10:00
  • Address: Whale Close, 51 Tobago Bay, Whale Rock Estate, Hermanus, 7200, Western Cape
https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAAJDdlZDgzZjUwLTViNDktNDZjZC05YjA1LWNkNmQ4NjQ3MTc0OA?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 From R1 200 per night (sleeps 4) 15 5 1 3 Whale Close 51 Tobago Bay, Whale Rock Estate 7200 Western Cape 021 201 8900 15:00-20:00 10:00 -34.436433970174 19.21910315752