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Golden Cove

8 reviews
Self Catering

Review Summary

4.8 out of 5from 8 reviews for Golden Cove
Cleanliness
4.9/5
Service
4.4/5
Location
5.0/5
Safety
4.9/5
Value for money
5.0/5
Ilse W - Nov 2024
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Ilse W
Family with teenagers

Pragtige uitsig.

Gerieflike huis met pragtige uitsig.

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Beautiful view.

Comfortable house with beautiful view.

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Golden Cove 's response

Hi Ilse, Ek is bly julle het dit geniet.
Luzelle

Golden Cove
Johann N - Oct 2024
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Johann N
With friends

Fantasties.

Baie skoon, netjies en gerieflik.

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Fantastic.

Very clean, tidy and comfortable.

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Adri D - Sep 2024
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Adri D
With friends

Rus en stilte tussen die asemrowendste natuurskoon.

Ons het heerlik gebly met alles wat ons nodig gehad het en nog meer. Baie dankie dat ons julle plekkie met julle kon deel. Ons kom kuier beslis sommer gou weer.

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Rest and silence among the most breathtaking natural beauty.

We had a lovely stay with everything we needed and more. Thank you very much for letting us share your place with you. We will definitely visit again soon.

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Ellen D - Sep 2024
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Ellen D
Large group

Experience.

Golden Cove is tops!

Marié M - Jul 2024
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Marié M
Large group

Lekker, rustig, skoon en beeldskoon.

Ongelooflik lekker gebly, baie netjies en baie mooi. Dit het verwagtinge oortref.

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Nice, quiet, clean and beautiful.

Unbelievably nice stay, very neat and very beautiful. It exceeded expectations.

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Alex M - Mar 2024
Overall rating
Cleanliness
4/5
Service
4/5
Location
5/5
Safety
4/5
Value for money
5/5
Alex M
Family with young children

Peaceful breakaway with the family.

Beautiful views. The garden (in parts) was a little neglected.

Suzanne M - Jul 2024
Overall rating
Cleanliness
5/5
Service
1/5
Location
5/5
Safety
5/5
Value for money
5/5
Suzanne M
With friends

Buiten Luzelle se swak diens, heerlik.

Ons het heerlik by Golden Cove in Clarens gekuier. Die huis was tops en ons sal baie graag weer daar wil bly as ons in Clarens gaan kuier. Alles was skoon en netjies en die fasiliteite veral die wasmasjien was 'n baie groot hulp en bederf. Baie dankie. Daar is wel een kwessie wat ons wil aanspreek. Die agent wat ons moes ontvang nl: Luzelle van Uvongo Holidays, het uiterste swak diens gelewer. Sy het versuim om die breekware deposito betyds aan te stuur en gebruik toe die verskoning dat die telefoonnommer verkeerd was, dit is egter onwaar. Nadat ek haar geskakel het en gevra het om dit aan te stuur, het sy versuim om so te doen. Na 'n tweede versoek het sy my in kennis gestel dat sy dit nog nie gedoen het nie en ons sukkel om haar telefonies te kontak omdat sy uiters besig is en baie belangrike oproepe moet neem. Die e-pos en dokumentasie is aan my gestuur net voor 1 die middag op die dag wat ons moes inboek. Toe ons vriende aankom, het sy hulle toegang geweier omdat die deposito en dokumentasie nog nie ontvang was aan haar kant nie. Dit is moeilik as mens reis en op pad is om e-posse te druk en in te vul. Ons het toe reeds al die bewys van betaling asook die dokumentasie via e-pos en WhatsApp gestuur. Sy was weereens op 'n baie belangrike oproep en kon nie help dat ons suksesvol inboek nie. Intussen staan ons voor 'n toe deur. Sy het ook gereken dat daar baie tyd was om die betaling en dokumentasie te stuur. Vakansiegangers reis natuurlik almal met printers, scanners en rekenaars. Na baie ongelukkigheid is ons toe in. Met die uitboek was dit weer 'n situasie toe sy die kontak vir ons moes stuur om die sleutel te oorhandig. Luzelle is verseker nie 'n goeie beeld vir julle besigheid nie en ek stel voor julle ondersoek die saak. Ek sal verseker nie weer met Luzelle te doen wil hê nie. Ons is ook meegedeel dat baie ander kliënte ook al oor haar gekla het.

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Apart from Luzelle's poor service, lovely.

We had a great time at Golden Cove in Clarens. The house was top notch and we would love to stay there again when we visit Clarens. Everything was clean and tidy and the facilities especially the washing machine were a great help and treat. Thank you very much. There is one issue we do want to address. The agent we had to receive namely: Luzelle from Uvongo Holidays, provided extremely poor service. She failed to forward the crockery deposit on time and then used the excuse that the phone number was wrong, however this is untrue. After I called her and asked her to forward it, she failed to do so. After a second request, she informed me that she has not yet done so and we are having trouble contacting her by phone because she is extremely busy and has to take many important calls. The email and documentation was sent to me just before 1 in the afternoon on the day we had to check in. When our friends arrived, she denied them entry because the deposit and documentation had not yet been received on her end. It is difficult when traveling and on the go to print and fill out emails. We had already sent all the proof of payment as well as the documentation via e-mail and WhatsApp. She was once again on a very important call and couldn't help us check in successfully. Meanwhile we are standing in front of a closed door. She also figured there was plenty of time to send the payment and documentation. Vacationers naturally all travel with printers, scanners and computers. After much unhappiness we then entered. On check out it was again a situation when she had to send us the contact to hand over the key. Luzelle is certainly not a good image for your business and I suggest you investigate the matter. I certainly wouldn't want to deal with Luzelle again. We were also told that many other customers had also complained about her.

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Golden Cove 's response

Aan almal, wat hierdie lees, wil ek net graag sê, elke storie het twee kante. Ek wil nie veel uitbrei op die platform nie, maar soos almal kan sien, het die meeste van die mense op die platform 'n 5 uit 5 gegee vir diens.

Golden Cove
Annele D - Jul 2023
Overall rating
Cleanliness
5/5
Service
5/5
Location
5/5
Safety
5/5
Value for money
5/5
Annele D

'n Ongelooflike aangename ervaring in 'n netjiese tuiste weg van jou eie tuiste.

Sien sterre.

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An incredibly pleasant experience in a neat home away from home.

See stars.

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per night (sleeps 6)
8 reviews
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  • Capacity: 6 people
  • All ages welcome
  • Check-in: 14:00 to 19:00
    Check-out: 10:00
  • Address: 52 Collett Street, Clarens, 9707, Free State
https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAAc044baceca7fec78891fc459872714dc62cbf5c648c084f7fffbd608be6fd9daad95cc5b4575f81593f00d39ce050e71bd48?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 From R2 550 per night (sleeps 6) 8 5 1 5 52 Collett Street Clarens 9707 Free State 021 201 8900 14:00-19:00 10:00 -28.517735030378 28.411614442328